Every review we hold for the Basildon office, from every platform, shown as written. First names only.
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5/5
TrustpilotI found the staff at the Chingford branch very helpful
I found the staff at the Chingford Mount branch to be very professional, personable and willing to help. Furthermore, as a HR Professional Practitioner and Strategic HRM Academic, it is evident to me that the staff at this branch are experienced and have sound knowledge of the property market. Additionally, Jess always makes an effort to keep me up to date with developments, and is open and honest, giving sound advice based on her objective insights. It is obvious from my interactions with her that she cares and is passionate about her job. Akin to her colleagues, Jess always greets me with a smile on her face, which is why I would recommend this branch of Douglas Allen to others. Moreover, the effort made by Jess and her colleagues, makes me feel confident that there is commitment to sell my property. Professor Doirean Wilson
Dr Β· 13 August 2019
Agent replied Β· 29 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
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5/5
TrustpilotJessica Roche from Douglas Allen isβ¦
Jessica Roche from Douglas Allen is fantastic. Whole company dealt with the sale very professional, friendly and effectively. Amazing Estate Agents. Definitely recommend to everyone to use without a doubt!! Thank you Jessica Roche
Pem Β· 15 April 2018
Agent replied Β· 29 December 2024
Dear Pem,Thank you for your 5 star review regarding Jess in the Chingford office.It is great to see that due to the brilliant job Jess has done for you that you would recommend her and Douglas Allen.RegardsRob wadeAssociate Operations Director
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5/5
TrustpilotThe best astage agent out thereβ¦
The best astage agent out there unbelievably helpfal and really lovly people who generally won't the best for u thank u all so much for all of your help in helping us sell ore flate we could not b happyer then the way we where treated with such kindness and cear a special thank u to Sam who has been more then helpful in helping us and such a kind hearted man luck and Greg from milly Chris and Penelope +bump ππ
Ameilia Β· 18 July 2019
Agent replied Β· 29 December 2024
Dear Ms Dorian,Thank you so much for your kind words and 5 Star review regarding the sale of your home through Douglas Allen. We never forget there are many agents to choose from which is why we are so passionate about getting it right and helping our customers through providing a premium service at all times.Thank you very much for your custom.Kind regards,Jon Holden- Managing Director, Douglas Allen
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5/5
TrustpilotJanine Briggs - Douglas Allen (Wansted)
I recently dealt with Janine Briggs at the Wansted I office who helped with a sale and purchase.Janine is professional, friendly and very efficient- she goes out if her way and is so helpful.
Patsy Β· 12 March 2018
Agent replied Β· 29 December 2024
Dear Patsy,Thank you very much for your 5 Star review of our Wanstead and in particular of Janine there. Janine has been invaluable to so many of our customers who have moved home over the years and goes to prove how having dedicated Sales Progressors manage your move are so important. Most other agents don't employ them and those that do don't have anyone as good as Janine!Thank you very much for your custom and I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
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5/5
TrustpilotI telephoned Douglas Allen Chingford
I telephoned Douglas Allen Chingford, whilst on my way to view new property's in Wellingborough. The reason I contacted DA was because I had purchased in 2005 and was extremely happy with the service. That day an appointment was made for a valuation for James and Kaitlin to come round. They visited me last Friday and within less than a week I have had over 8 viewings without it even being online or pictures being taken. I have an offer already which is absolutely amazing. I feel confident with the services that DA are providing to me and more than highly recommend them to anyone thinking of purchasing a new home as they will defiantly ensure you will get across the finish line.
Maxine Β· 15 June 2019
Agent replied Β· 29 December 2024
Dear Ms Walcott,Thank you very much for your 5 Star review regarding the service received when selling through our Chingford office. James, Jess and the whole team are experts in their field and will be very proud they were of such help to you.Thank you for your custom.Kind regards,Jon Holden- Managing Director, Douglas Allen
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5/5
TrustpilotThanks Friends - Steve, Khaleesha, Andy
My wife and I are most thankful to the Team at Douglas Allen, Woodford branch for the manner they steered the sale process of our house.Steve though the busy manager always had time to chat with us any time we visited the office, Our thanks go particularly to Khaleesha. She was courteous, friendly, and professional at all times. She was very assuring whenever we were at a loss.We wish the Team the Lord's richest blessings in all their undertakings.Revd Edward and Ernestina Sanniez
E Β· 14 June 2019
Agent replied Β· 29 December 2024
Dear Reverend &Mrs Sanniez,Thank you so much for your kind words and 5 Star review regarding the sale of your home through our Woodford Green office. Steve, Khaleesha and the whole team take much pride in helping our customers and providing a premium service, thank you for your custom.Kind regards,Jon Holden- Managing Director, Douglas Allen
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5/5
GoogleGreat professional team. Did what they promised and some. Kept us informed every step of the way and made a potentially stressful process very easy to navigate. Highly recommend, well done to all the team.
Andrew Β· 23 September 2024
Agent replied Β· 24 October 2024
Good Morning Andrew,
Thank you for your kind words about our team! We're thrilled to have been so helpful through what we know can be a stressful time.
All the best,
Douglas Allen
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5/5
Trustpilotestate agents with hearts
Maureen and Natasha helped me during a very difficult time in selling my family home. They explained each step of the way and never once did I feel I was a burden to them or the other staff during this bewildering and stressful time. I cannot thank them enough for all they did and all the staff deserve medals for staying so positive and managing to keep me calm and stress free. If you want a personalised service by people who make you feel like family and have your best interests at heart then Maureen, Natasha and all the staff at Douglas Allen East Ham are the ones to trust.
Miss Β· 20 May 2019
Agent replied Β· 29 December 2024
Dear Miss Turner,Thank you so much for your 5 Star review and very kind comments concerning our East Ham office and Maureen's team there. The service you elude to we call "Outpassioning" and the whole team will be delighted they made such a positive difference at what sounds like a difficult time.On behalf of the whole team I would like to thank you for your custom.Kind regards,Jon Holden - Managing Director
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5/5
TrustpilotI was really looking for some guidanceβ¦
I was really looking for some guidance in helping me secure my shared ownership property and felt I could ever own my home outright. Popping in just to see the prices in local area I got talking with Maureen and Natasha feeling so comfortable I told them my story and straight away they came up with helpful advice they directed me to faisal noor who saved me and made it possible for me to own my home outright Natasha and Maureen still support me through each step which makes me feel valued not only as a client but also as a person
Benjie Β· 6 April 2019
Agent replied Β· 29 December 2024
Dear Benjie, I am so pleased that you popped into our office and we were able to give you the advice on how to own your own property, we are always there to ensure that we can help wherever possible. As I can see from your comments that the team are helping you through all the steps and I am sure will be more than happy to offer any advice you need further.Kind regardsPaul Ingleton - Associate Operations Director
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5/5
TrustpilotMe and my partner are looking to buyβ¦
Me and my partner are looking to buy our first property. Having no knowledge on how to start we walked into Douglas Allen and was met by Mr Hasan Anwar who was very informative and introduced us to his broker. This helped us with our decision and taking in all the helpful information we will be back in a few months as we would be in a strong position to by a house rather than looking at big flats. Thank you Douglas Allen.
Sam Β· 28 March 2019
Agent replied Β· 29 December 2024
Dear Sam, I am really pleased that Hasan was able to help you with your move, we specialise in helping all clients and like to certainly give the best advice to help them make a truly informed decision. We look forward to finding you your home when you are readyKind regardsPaul Ingleton - Associate Operations Director
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5/5
TrustpilotAn excellent service
My contact at Douglas Allen, Tanya Keene, has kept me up to date during the sale and made it a much simpler process. It has been a quite emotional time as the flat was my mum's home for around 40 years and she had been living there until she was 97 years old and then had to go into a care home for the last 5 years. So it has been quite a wrench to sell the flat but thank you again for making it an easier time for me. I would recommend Douglas Allen to anyone looking for an estate agent.
Paul Β· 18 March 2019
Agent replied Β· 29 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Used Douglas Allen before and had no hesitation in using again. Natasha kept me fully informed at every stage of the process, was extremely friendly and professional.
Caroline Β· 4 July 2018
Agent replied Β· 29 December 2024
Dear Caroline, I am so pleased that you took the time to add your feedback on our company and I would like to thank you for using us again. Being professional yet friendly is the key to helping people and ensuring that everything runs as smoothly as possible. I will pass on your thanks to Natasha and we all look forward to helping you or anyone you know again in the future.Kind regardsPaul Ingleton - Associate Operations Director
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5/5
TrustpilotExcellent service!
After frankly dreadful service from another agent I dumped them and decided to market my house with Douglas Allen. And I'm so glad I did. they were professional, friendly and effective straight from the off. My house went online with them on a Monday morning and that afternoon they phoned to book two viewings in the next couple of days. All in all, I had well over ten viewings in the first two weeks, resulting in three offers. Unfortunately, the first offer I accepted fell through and the team were on the case immediately. Long story short, they contacted the other two offers and we negotiated a sale with one of them. I am now settling into my new home in Dorset and very grateful for their help in my achieving my dream. They were consistently prompt and clear in communication, helpful, friendly and the viewings were well selected. The whole team were great but I should mention Maria for leading the process with skill and enthusiasm and Ben, who helped out effectively in a couple of sticky moments. They really showed me how a good estate agency should work!
Martin Β· 27 February 2019
Agent replied Β· 29 December 2024
Hi Martin,Thank you for taking the time to post your detailed 5 star review regarding Maria and Ben in the Walthamstow office. Both Maria and Ben take pride in offering and more impotently delivering a premium service to our clients.Thanks againRob wadeAssociate Operations Director
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5/5
TrustpilotDouglas Allen Chingford branch
I was very pleased with the service that I received from the Douglas Allen estate agents Chingford branch. They were very informative and supportive throughout the whole process. I would like to express my sincere gratitude to the team in particular to Kaitlin, James, Kally and Gavin and also the conveyancing team. I would like to also mention their solicitor JS Law who were very good as well. I would definitely recommend others to use Douglas Allen as they will be very satisfied with their service. Thanks, Vishal
Vishal Β· 26 February 2019
Agent replied Β· 29 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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5/5
GoogleVery professional and attentive service from start to finish. Natasha in the sales progression team in particular was extremely proactive, always the first to know updates and share these - she lead the coordination across the entire chain.
Daniel Β· 25 July 2024
Agent replied Β· 24 October 2024
Hello Daniel,
Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass your kind words on to Natasha and the team.
All the best, Douglas Allen Estate Agents in Billericay
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5/5
TrustpilotThank you Barkingside team!
Douglas Allen Barkingside found me a buyer for my house within a few days of putting it on the market. Unfortunately this buyer couldn't complete and Douglas Allen recommended putting the house back up for sale. Within 24 hours they had found another buyer and in a few short weeks, I have completed. During the process I have phoned Douglas Allen many times and have found that whichever member of the team took my call they were always up to speed with my case and always friendly and helpful. They all did their best to make the process as stress free as possible. I cannot recommend them highly enough. Would I use them again? Absolutely!!!! Marilyn Gold
Marilyn Β· 24 December 2018
Agent replied Β· 29 December 2024
Dear Marilyn, I am really pleased that our Barkingside office has really helped you move forward on your life's journey. We will always carry out every check possible but on occasions buyers do let us all down, although as you say this was identified early and another buyer was found as quickly as possible. I am so pleased to see that you would highly recommend our service and we very much look forward to helping you or anyone you know moving forward.Kind regardsPaul Ingleton - Associate Operations Director
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5/5
GoogleSuperb service with Douglas Allen, especially with Freddie Li. We are first time buyers and he explained the whole process clearly and was always communicating well with us. Thanks again Freddie, you have been very helpful!
Zak Β· 24 August 2024
Agent replied Β· 24 October 2024
Hi Zak,
Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service. We wish you all the best in your new home.
Many thanks,
Douglas Allen
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5/5
TrustpilotWould recommend Douglas Allen
From the beginning of the process Douglas Allen have been fantastic. Maria came to the house to value it and gave us the best price, she also made us feel like we were going to be supported throughout the process. Linda then was our point of call throughout, she contacted solictors when needed, on our behalf and if we had any questions she always replied straight away. She was fantastic. Thank you so much!
Laura Β· 25 February 2021
Agent replied Β· 29 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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5/5
TrustpilotJessica Roche is wonderful
My girlfriend and I are looking for a place to live in Chingford. Jessica Roche at the Douglas Allen office there has been unbelievably helpful, beginning with a long chat on the phone about what weβre looking for, then a meeting in the office where she set me up with a solicitor for selling my flat and buying new property, and then driving us around to viewings in Chingford as we donβt have a car. She is amiable, forthright, professional, and discreet. She personified going above and beyond the call of the trade.
Mr Β· 18 November 2018
Agent replied Β· 29 December 2024
Dear Mr Lee,Thank you for taking the time to post your 5 star review regarding Jess in the Chingford office. Jess prides herself on being helpful to her clients and going that extra mile !It is always great to see that her work is being noticed.Thanks againRob WadeAssociate Operations Director
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5/5
TrustpilotThank you x
We have just completed on the sale of our property in Basildon. Simon the branch manager was very friendly and honest from the start and made us feel confident in his ability to sell our house. The whole team were so motivated and helpful and managed to sell our house very quickly and for the best price. Chelsea, our dedicated sales progressor was amazing from start to finish, always available to talk to and kept up updated all the way. I can't thank the team enough, you made this experience stress free and easy. Thank you so much.
Sarah Β· 16 November 2018
Agent replied Β· 29 December 2024
Hi Sarah,Thank you for posting your 5 star review regarding Simon the Branch Manager and Chelsea our sales progressor at the Basildon Office.It was good to read that the team sold your home quickly and at the best possible price. Following this the efficient service given by Chelsea.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
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5/5
TrustpilotBig Thanks to Simon,Chelsey and Co forβ¦
Big Thanks to Simon,Chelsey and Co for the excellent skills and highly professional approach to selling our house in the time frame they set.Highly recommended estate agent co. Douglas Allen Basildon branch.
Mr Β· 15 November 2018
Agent replied Β· 29 December 2024
Dear Mr Lazarevski,Thank you for posting your 5 star review regarding Simon, Chelsea and the team at Basildon .I am pleased that they met the time frames that you required.Thanks againRob WadeAssociate Operations Director
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5/5
TrustpilotExcellent service
When choosing an estate agent to sell our house we went with Douglas Allen because we were hoping to move ahead quickly, and they seemed to be geared up to offer what we were after. Right from the start we got great advice and service. Our house was immediately marketed to a good number of people, and following a number of viewings within the first week we received two very good offers that were at the top end of the estimates we had been given by a number of estate agents. We had the benefit of the services of Robin and Aseena who were excellent, and led us through the process empathetically and with great experience. We are now at the point where, hopefully, completion is in sight. Thank you very much.
Mr Β· 5 November 2018
Agent replied Β· 29 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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5/5
Trustpilotbrilliant!
Very helpful throughout. The Senior branch manager Robin Bowden was great in securing the property and throughout the process of exchange and complete Tanya Keene was always very helpful and always available for advice.
Jack Β· 8 September 2016
Agent replied Β· 29 December 2024
Dear Jack, we are very grateful for you taking the time to add your comments on the service form our Chigwell Office, we fully appreciate that buying a home is a big challenge for many people and by helping them identify and secure the right home and then having a dedicated sale progression team being Tanya on this occasion really does help to make the moving experience better for all concerned. We look forward to helping you or any friends or family ion the futureKind regardsPaul IngletonAssociate Operations Director
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5/5
TrustpilotAbbie Wilson is a credit to herβ¦
Abbie Wilson is a credit to her company. She is excellent at her job, very helpful and friendly. this is what Great customer service is about. Cant recommend highly enough !
Jeff Β· 14 May 2019
Agent replied Β· 29 December 2024
Dear Mr Vine,Thank you for your 5 Star review and comments relating to Abbie at our Basildon Lettings operation. I am glad you benefitted from her knowledge and help and she will be delighted by your kind recognition.Kind regards,Jon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.