Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotwhy estate agents get a bad name
Only got one star as I could not give a negative. Dealt with TROWBRIDGE branch. They got rid of there last manager due to errors (branch told me this) yet they are not willing to sort his mistakes he was why estate agents get a bad name charged £7200 Fees on a £335000 purchase even though This was based on a £375000 asking price. Not willing to negotiate even though branch said fee would have been around 4000. Spoken with directors none willing to listen. I take the blame as should have probed further and asked for it all in writing. Suppose they are laughing as my choice is pay or pull out of sale
Pamela · 19 February 2020
★★★★★ 1/5
TrustpilotDISGUSTING PLACE TO WORK!!!
I worked here for 6 months, worst decision of my life. Firstly the pay is nowhere near what they promise at the interview! No bonuses, never pay commission correctly, no rewards for hard work, only slate you when you make a mistake. No customer care whatsoever, all everyone cared about was leaving early. I was obviously on probation for the first 6 months, I was at a local branch, then the area manager threatened me that if I didn’t permanently move to a branch that was AN HOUR AWAY, he will need to “have a look at where I stand since I’m still on probation”. So I had to move branches in order to keep my job! When I left, they sent me threatening letters saying I owe them £600+!!! Disgusting company to work for. AVOID FOR YOUR OWN SAKE!
Nathan · 8 February 2020
★★★★★ 1/5
TrustpilotFIRST TIME BUYERS READ THIS!
FIRST TIME BUYERS READ THIS!If you want to go with your own mortgage adviser or bank, avoid them like the plague. They will make it awfully hard for you to even put your bid forward. If you want to go with their mortgage advisers however, go ahead. Story:We saw a property and placed a bid down on Monday morning. Had a call later on that day from the branch manager (Yeovil branch) and they were very pushy for us to see their mortgafe advisor. I explained that we had already seen one and we were happy with what we got, but they kept going on and on pushing for a meeting. I had to say no to them 8 times within the same call. After I was firm with them that no means no, they eventually got the memo. However their tone changed almsost immediately and said that they would put our bid through and let us know. After 2 days we still hadn't heard regarding our bid and was chasing them up but was getting no response. After 4 days I raised a complaint with their head office and within 2 hours I had a call from the branch manager stating that they were disappointed of what we've done, completely dismissing that it had been 4 days without any feedback. Unprofessional, rude and if you do not use their services, they will dismiss you! So avoid them at all costs unless you want to use their mortgage advisors/solicitors like I said above. At the end we pulled our bid and went with another property and estate egent. We placed a bid and we heard back within a couple of hours and the deal was done in half a days work.
Thanos · 1 February 2020
★★★★★ 1/5
TrustpilotVery poor lettings team in bmth dorset
Very poor lettings team in bmth dorset. They advertise a property to rent, when i enquire about arranging a viewing are told we cant as viewings are fully booked. Ok, fine. I know the property and am happy to proceed to the application stage and let the landlord decide if im suitable. No you cant put in an application without a viewing?!?!?! They then ask for your details to bombard you with everything they cant sell.
Jamie · 20 March 2021
★★★★★ 1/5
TrustpilotAvoid Avoid Avoid
Avoid Avoid Avoid. (Welwyn Garden City Branch )Total waste of the last 5 months. False promises, poor communication, poor pictures, no floor plan the list goes on.Took them 3 attempts to get the brochure correct with spelling mistakes and the photos are of shocking quality. Make no attempt to rectify things and just give excuses of under staffed and no general manager. Every time I complain they mysterious book a viewing but surprise surprise gets cancelled at the last minute over a email.Gave my 28 notice cancellation period which can’t come quick enough. Had 2 viewings booked after another complaint to head office the weekend just gone and someone actually called this time 8 minutes before the first viewing took place to say both had cancelled which I don’t believe. Please don’t waste your time and energy with them as their are plenty of well established estate agents who will take care of their clients. Even the solicitors they recommend have poor communication with with poor responses if any.
Katie · 19 January 2020
★★★★★ 5/5
GoogleI was recommended to speak to Lucy at Mortgage Advice Bureau regarding my mortgage options. Lucy was professional and helpful and the advice given was relevant to my situation. Would recommend
Tim · 22 May 2020
★★★★★ 1/5
TrustpilotAnyone else sick of receiving emails…
Anyone else sick of receiving emails from companies, when you go to unsubscribe you get put through to Conells who make it impossible to stop them, what an absolute joke disgrace
Graham · 13 December 2024
★★★★★ 1/5
TrustpilotStratford Upon Avon Branch.
Stratford Upon Avon Branch.After a family bereavement, they were uncompassionate, rude and unhelpful. Communication was poor and no continuity, so every time you call someone else tells you something different to the last person. Shocking customer service. Would never recommend.
Alice · 23 July 2024
★★★★★ 1/5
TrustpilotValuer was inexperienced and…
Valuer was inexperienced and incompetent. He had no idea of the market and used comparisons which were not relevant. I would not use this company for a valuation.
N · 19 February 2021
★★★★★ 2/5
TrustpilotLiving up to a poor reputation.
I'm an unchained buyer who refused to pay £700 to use their in-house mortgage advisor (when I already had my own and a DIP from a reputable lender) before getting an offer accepted.As a result, being up against another buyer who had made an offer for the same amount, they supposedly had the advantage over me, or so I was told.Understandable perhaps, but what irked me was then not bothering to tell me that my offer was rejected, despite hanging me on for the best part of a month due to some complications with the vendor and my regular requests for updates. My advice would be to AVOID. There are better agencies out there.
Karen · 5 December 2019
★★★★★ 5/5
TrustpilotThe staff are great very helpful…
The staff are great very helpful especially Sophia Mitchell she went above and beyond to help me..
Andrea · 21 October 2022
★★★★★ 1/5
TrustpilotHouse valuation
Gentleman came round to value our property so we can release funds for an extension. Had it valued at 430’000 also zoopla valued between 399’00 to 440’000. He went away abs filled the report and valued at 385’000 which must be a figure he popped out of his head. He has caused us lots of issues and we are now appealing the process. Never touch them with a barge pole.
Christopher · 9 March 2022
★★★★★ 1/5
TrustpilotUnwilling to give your deposit back.
Awful service for tenants. First, they try their best, along with a landlord, to deduct as much money form it as possible. Then delay paying it back altogether. They might be good for landlords though. I tried to reach them and asked for my money back a couple of time, but Laura Marshall and Gemma Gerrard are absolutely useless.
Chris · 11 May 2023
★★★★★ 5/5
GoogleI recently let my property through Balgores Basildon. I found the service I received exemplary. Micheal Charles, in particular, was very helpful throughout the process. Tenants of a high calibre were found, and the property was on the …
James · 2 August 2024
★★★★★ 1/5
TrustpilotConnels estate agents are a disgrace
Worst estate agent i have had the misfortune of purchasing a property with, my advice to buyers and vendors steer clear.From the very start they mislead me, i was assured from the start that completion of sale would be in 6 to 8 weeks if i used their conveyancing service along with the vendor. (cash buyer no searchers required) it is now going into the 15th week with no sign of an end to this fiasco. The branch manager is rude to say least does not reply to requests for information and has a no care attitude to customers welfare,the senior salesmen is the image of the manager. In the last few days i have asked 4 times for updates from the branch and conveyancing team .... still waiting for them to get off their backside and do anything to help me . THEY ARE A JOKEPlease note the minimum star you can give is one when you place a review
Cliff · 24 October 2019
★★★★★ 1/5
TrustpilotAbsolutley discraceful from the 2nd day…
Wolverhampton branch:Absolutley discraceful from the 2nd day onwards.Incompetence personified.I cant be bothered to write a full review as I wouldn't give them my time.Zero Stars if available.Dont earn their money.Tell lies regarding contact.Cant answer a telephoneStay away - you have been warned !!
Jon · 19 May 2024
★★★★★ 5/5
GoogleWould defiantly recommend Balgores if you are looking for a rental property and also recommend Masum Miah.
He made the process very simple and explained everything to me in full details …
Sandeep · 8 October 2019
★★★★★ 1/5
TrustpilotWorst estate agent I have experienced!
Rented a property through this agent, we were pressured to sign a contract before new laws about renting came into effect. We took the flat based on the verbal agreement that work would be done before we moved in, they them turned around and refused to carry out the work after contracts were signed and we were forced to carry out the work at our own expense. This agency does not care about the renter's they only care about landlords from what we have experienced. Emails are ignored and they show no interest in getting issues solved. I would never rent from this agent again and would advise you avoid at all costs!
Unhappy · 5 October 2019
★★★★★ 1/5
TrustpilotDo not buy through the Kidderminster…poor communication don’t trust
Do not buy through the Kidderminster branch. Very poor communication and they do it come back to you even though they promise they will. Be careful they use you to get the others to up there big. Never again
Steve · 29 July 2024
★★★★★ 5/5
GoogleMy friend recommended Balgores to rent my flat out with.
I spoke to someone and I met Michael with my Dad and he was great all the information was clear and made me feel confident. …
Kirsty · 16 September 2024
★★★★★ 1/5
TrustpilotAvoid it !
Unprofessional staff! Avoid it !!! I rent a flat and when I had issue they never reply to my emails. They ignore you . Two months before the end of the contract they did not get in touch regarding my questions about the renew, I had to go several times, no one was in the office for letting . I also called them several times , no one was available for letting and they did not call me back . Two days before the end of the contract they asked me 114 pounds to renew it plus the increase rent . This agency is a joke !!!
Pamela+Trenta · 30 August 2019
★★★★★ 5/5
TrustpilotBest estate agents by far!
Just bought a house through the Kidderminster branch. Having bought a house before and having sold a house I have had experience of estate agents. The Kidderminster branch were amazing from start to finish. They looked after me and all my queries and recommended a conveyancing company who were fast and efficient. When the seller seller had to change solicitors they were proactive at dealing with issues and kept me informed. Every time I spoke to them they knew who I was, all the staff and the manager were helpful and efficient. I have never felt so well looked after by a company.
S · 16 August 2019
★★★★★ 5/5
GoogleMasum and Jordan, thank you for everything and for finding me my perfect first home. You were both amazing from start to finish. I will definitely recommend Balgores to friends.
Ellie · 22 May 2020
★★★★★ 5/5
GoogleBusiness with Balgroves has been good. Mica is an excellent worker. Kind and caring. Housing facility good and in a convenient location to c2c trains and town centre. Smooth operation.
Julin · 22 May 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
