Every review we hold for the Basildon office, from every platform, shown as written. First names only.
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4/5
GoogleI have been using Bairstow Eves Billericay as Letting Agent for my house in the Vale continuously since 1996, (19 years now).
Not only have they kept abreast with the market and amended letting agreements in line, but they have always acted professionally when contacted by the tenant for whatever works are required.
The knowledge that they are managing the property and will only contact me if they absolutely need to, is reassuring to say the least.
The last thing an absent landlord needs is to be continuously disturbed by either tenants or agents when, given certain levels of authority, the agent can be trusted to act on their own initiatives.
I'm happy with their service and would recommend them to any Landord looking for peace of mind and assurance that both Tenants will be serviced and any new Legislative requirements will be met.
Ian Β· 12 November 2015
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5/5
GoogleAfter walking into Bairstow Eves in billericay and talking to Emily Avery, she reassured me they would be able to find me a rented property in my preferred location and within my budget and time scale. She is hardworking, friendly and has made finding a rented property stress free. Emily & her team are very professional, which is very refreshing in our internet based society. Emily does have the old fashioned saying- the customer comes first.
Would highly recommend Bairstow eves and Emily to my friends and family in the future whether it's to find a property or to sell theirs.
Eddie Gilesο»Ώ
Molly Β· 12 November 2015
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1/5
TrustpilotI sold my house with Bairstoweves ,,itβ¦
I sold my house with Bairstoweves ,,it was sold for a very low price for a quick sale I needed ,they told me if I use their recommended solicitors thw commission I have to pay would be less. They work with Cavendish legal group...they are the most useless law company ever..you can never reach tger either by phone ...the whole experience was awful.
Amber Β· 29 June 2022
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4/5
TrustpilotSelling our house
Penelope was a great help going above and beyond as we sold our house π during difficult times during Covid thank you
Alyson Β· 21 April 2021
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5/5
TrustpilotStaff at Basildon office did an excellent service
Staff at Basildon office did an excellent job for me. I could move to the new house within a week. Team were so involved in the process until the end. I would like to thank the team specially for Amy for their excellent service. Hope you will continue the good work.Asoka
Ashoka Β· 27 July 2023
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5/5
TrustpilotMellissa is the friendly staff
Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.
Lawrence Β· 12 May 2021
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5/5
GoogleEmily was very helpful with arranging our tenancy. She went out of her way to accommodate us with viewing times and the whole process was very smooth and stress free.
Anne Β· 11 January 2017
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5/5
TrustpilotAmazing experience
Amazing experience with the Cannock team! Just bought a house and they couldnβt have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! π
Amy Β· 3 August 2023
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5/5
TrustpilotVery professional
Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.
Kingsley Β· 17 January 2024
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5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
Dave Β· 17 December 2020
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1/5
TrustpilotThe worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
Anna Β· 12 December 2019
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5/5
TrustpilotI would highly recommend Bairstow β¦
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
Munick Β· 27 April 2021
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1/5
Trustpilotpromoting zero deposit scam when I haveβ¦
promoting zero deposit scam when I have enough for the deposit, ending up paying extra and zero service for the whole tenancy. Not recommended!
Pat Β· 4 December 2024
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5/5
TrustpilotElaine and Adam are amazing fromβ¦
Elaine and Adam are amazing from Wanstead branch. They are super organised and get things on time always find us good tenants. Thank you. M&J
Jaime Β· 19 November 2024
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1/5
TrustpilotI am really disappointed
I am really disappointed. All started well at the begging of the contract but when their is a problem they take so much time to fixe it. Our wash machine went down. We waited 4 month before the agency sent us a technician to replace it. Moreover at the end of the contract we wait 3 month before to have our deposit back. Bad experience. I donβt recommend it.
Sab Β· 22 January 2021
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4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
John Β· 6 September 2018
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1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
Stacey Β· 27 February 2021
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5/5
GoogleRecently rented a property with these guys and the entire process was incredibly straight forward. Very helpful staff, Louise in particular was great with keeping us in the loop and getting back to us with any concerns. Would highly recommend.
Helen Β· 11 November 2019
Agent replied Β· 9 November 2024
Thank you Helen for your 5* review of your experience with our Bairstow Eves team. Many thanks for the recommendation.
Best wishes, Lucy
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4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
Ashley Β· 27 February 2020
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1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
TL Β· 16 March 2021
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1/5
TrustpilotTerrible Company and Worst Service..Iβ¦
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
Rajeesh Β· 11 September 2023
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1/5
TrustpilotHow do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
Sho Β· 4 January 2020
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5/5
GoogleThe team here are very easy to work with! Great service and got us into our new place quickly without any fuss and were very accommodating on a challenging move in day. Would definitely recommend!
Jill Β· 10 November 2020
Agent replied Β· 9 November 2024
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
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1/5
TrustpilotDon't ask consent to share data
Phoned the Basildon office to book a viewing. The next morning, I received 3 calls (and counting) from local agents before 9:30am trying to get me to sell my house through them. All part of Countrywide and apparently details are passed on automatically. Well, would be nice if I had been made aware or, beggar belief, asked to give consent. Tried calling their complaints line, but obviously the line is busy. AVOID!
Rebecca Β· 2 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
