5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
Trusted Agent profile · Basildon
Bairstow Eves Basildon Sales reviews
★★★★★
697 reviews across 2 platforms
44 Southernhay, Basildon, SS14 1ET, SS14 1ET
Bairstow Eves's office in Basildon, at 44 Southernhay, is rated 3.0 out of 5 across 697 reviews on two platforms, including 80 Google reviews rated 4.8.
Reviews
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleLydia at the Basildon branch is fantastic. Extremely friendly and always keeps you updated throughout the entire process. She goes above and beyond and always makes herself available to answer any queries and make sure the process is smooth.
Agent replied · 9 November 2024
Thank you for your kind words and excellent 5* review Laura. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
5/5
GoogleFantastic experience with Bairstow Eves! They made the process of purchasing our new home smooth and stress-free. The team was professional, responsive, and always ready to answer our questions.
Agent replied · 11 January 2025
Thank you for taking the time to share your experience and for your wonderful 5* review Amardeep! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
5/5
TrustpilotLeigh- great representative for Bairstoweves !
We went to look at two houses but ended up looking at four due to Leigh suggesting the other houses. He listened to our requirements and was so polite,knowledgeable and attentive- a credit to your sales team!
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
1/5
TrustpilotAvoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
1/5
TrustpilotPurchasing a property
While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.
5/5
TrustpilotI would just like to thank the team at…
I would just like to thank the team at Basildon branch especially Niamh for a smooth process with my first home. Thank you all.
5/5
GoogleVery professional company that were extremely helpful with the sale of my property. Credit especially due to Garry Wilson that worked tirelessly to solve issues with the sale and ensured the sale progressed positively with his perseverance, diligence and good communications to ensure the sale concluded successfully. Thank you
Agent replied · 23 October 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmy at Bairstow Eves was super helpful when we were looking for our first flat. She was so happy to answer any questions we had and was so polite! She was amazing and our experience with Bairstow Eves was wonderful!
Agent replied · 9 November 2024
Many thanks Victoria Hayes for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotTheir auction method of selling is…
Their auction method of selling is impressive. Sold a property in approximately a month!
1/5
TrustpilotSpying on you asking personal information has non acting agents.
They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.
5/5
TrustpilotAs recent clients,we cannot speak…
As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.
5/5
TrustpilotBairstow Eves in Wanstead have been magnificent
Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .
5/5
TrustpilotExcellent service
I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!
5/5
TrustpilotPenelope was brilliant at what she…
Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.
1/5
TrustpilotDO NOT USE! Awful service!
Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!
1/5
TrustpilotBeeston Branch:
Beeston Branch:A terrible experience with this agent. My friend listed her property with them under a twelve week contract which they later said was 16 weeks as they want her to give another four weeks notice after the twelve period. On top of this they got the property information and dimensions wrong on the listing; adding a downstairs toilet that didn't exist! They confuse viewings and bookings, hence turning people down who want to view the property. She is at the end of her tether trying to get out of this contract. Don't use this agent. They are incompetent, lack any communication skills and behave like rogues when you try to leave.
1/5
TrustpilotSouthgate Branch
Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!
1/5
TrustpilotStratford Branch have been useless
Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.
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