Every review we hold for the Barrow office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleHaving bought one of the Barratt homes on The Brooks at Barrow we have found the whole experience shocking. Having an array of issues from the garden to needing replacement kitchen doors as they were fitted having been stored in a damp place leading to the seal lifting away.
The garden is (or was) an absolute nightmare. I’ve just spent £3000, sorting it out. The rear wall has fallen down completely because it wasn’t filled, therefore due to poor workmanship.
I’ve been in my home two years, now it’s past the point that it’s over to another department nothing is getting done, I’m still left with the kitchen doors in a mess, the rear wall is still in disrepair and Barrats are certainly not forthcoming in rushing to get things done, not interested! Would never buy again and would certainly not recommend!
Linda · 31 July 2024
Agent replied · 24 August 2024
Hi Linda. I am very sorry to read your review and hear of your experience.
I will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues.
Kind regards, Sam
★★★★★ 5/5
GoogleThank you to Andrew, Debbie, Pete, Rob & Stephen for your speedy resolution of any issues raised over the last 3 months. Always friendly and professional and nothing has been too much trouble.
Chris · 1 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave this review, Chris.
We will pass your feedback on to the Brooks team.
Best wishes, Sam
★★★★★ 2/5
GoogleOur back garden is UTTERLY disgusting. To call it a MUDPIT would be a insult to mud!! Laid at least 6 months after moving in(no garden over summer!!) Looks like it's never been turfed at all. Drainage laid by Barratts 2 doors up but NO answer to our emails! Yet another miserable summer in our new build!!! Don't buy one your garden will be horrendous!!!
Patricia · 2 May 2024
Agent replied · 9 June 2024
Good afternoon Patricia,
Thanks for your review and we are very sorry to hear this. We have escalated your comments to the relevant management team and asked that a member of the team contacts you as soon as possible.
Kind regards, Ros
★★★★★ 1/5
GoogleDisappointed with nearly every step of our customer journey. The house was handed over in a shocking state! One long year of snagging a formal complaint and we still have things outstanding and feel as though we are being ignored now.
Scott · 29 March 2023
Agent replied · 9 June 2024
Good morning Scott. I am very sorry to read your review and hear of your experience.
I will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues.
Kind regards, Sam
★★★★★ 5/5
GoogleClean, tidy and well presented….Good effort by the team.
Isnag4U · 28 March 2024
★★★★★ 3/5
GoogleRating only, no written review.
Alun · 29 March 2023
★★★★★ 5/5
GoogleRating only, no written review.
Ovi · 14 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
David · 14 April 2022
★★★★★ 5/5
GoogleExcellent homes
Deborah · 29 March 2022
★★★★★ 4/5
GoogleRating only, no written review.
Paul · 29 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
