Every review we hold for the Barnstaple office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDeliberately misleading information
I moved to Barnstaple in September and spoke to Webbers Letting in the town about letting an advertised studio, and raised whether or not I would need a guarantee. Their response was that it was illegal under the new law, that guarantors aren’t, permitted for rentals because they don’t take responsibility for anything, and it would need advice from the manager. This was categorically untrue. It is NOT illegal, the new law has not been enacted yet, and even if it had permits guarantors. The simple answer is that they couldn’t be bothered!
I approached a second letting agent and secured a property, and they confirmed that the information provided by Webbers was untrue. Furthermore, I work for a Local Authority who confirmed the same.
My advice is not to trust Webbers Lettings in Barnstaple, check with other agents before accepting what they say, and pity the landlords who lose good tenants as a result.
Edited in response to query:
I went in twice and spoke to two different female staff. In the first case, it was a Saturday and there was one member of staff who couldn’t even be bothered to sit up or offer me a seat. No notes were taken by the member of staff and I left within 5 minutes having been effectively dismissed and told guarantors were against the law. Having discussed the legislation with housing colleagues I went in a second time. This was a weekday and the office was fully staffed but without customers. This second member of staff was not corrected or advised otherwise by other staff members. My details were not taken despite me asking that they were, as guarantors weren’t allowed as they never took responsibility and she would need to ask a manager. Even then, she showed no intention of doing so or even checking with another colleague. There was absolutely no interest, so I left.
Update to response
I think that says it all - as I said no one took any details or made notes of my query.
No one is going to admit to responding to a customer query in the fashion that they did, or not following company protocols.
My review is accurate, genuine and honest, and I can provide a description of both members of staff if that helps!
I’m not prepared to debate my experience of your branch or customer service and my review stands.
Helga · 20 November 2025
Agent replied · 22 November 2025
Thank you for your additional, expanded comments and we note that you have now advised you made two separate visits to our offices. We have reviewed again the claims you have made, and unfortunately we have not been able to verify any part of the account you describe.
Your description of events does not reflect our processes, our legal guidance, or the way enquiries are handled in our Barnstaple offices. We do not advise that guarantors are “illegal”, nor have we issued any internal guidance that could support such a statement.
Additionally, we keep records of all walk-in enquiries, and there is no trace of a visit matching the details you have provided, nor any staff recollection consistent with your account. The suggestion that multiple members of staff would provide identical incorrect legal advice, or refused to take your details upon request, does not align with how our office operates.
Please be assured that if such an incident had been brought to our attention at the time we would have gladly investigated to establish the facts. Despite the passage of time, if you are able to provide verifiable information, such as the date, approximate time, or the name of the staff member you spoke with, we will happily review it. In the absence of this, we are unable to find any evidence supporting the claims made.
★★★★★ 5/5
TrustpilotVery grateful for Webbers!
We bought a house in Roundswell managed by Jon. Our buyers were, let’s say less than transparent, and our solicitors were very difficult to deal with. Jon helped us and our sellers throughout and we managed to get what was supposed to be a relatively straightforward transaction over the line. It would have been even more traumatic without Jon I’m sure - we wouldn’t hesistate to use Webbers if/when we come to move again! Thank you to Jon and the whole Webbers team!
Ryan · 11 July 2026
★★★★★ 1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Sellers beware, these agents are none too keen to arrange viewings. We tried to arrange a viewing for a house and were told that given ours isn't on the market yet we could not view.
We're in a position to buy regardless so this made no sense. The house in question has been on the market for a long time and as far as we can tell has already had at least one price reductions. Bizarre attitude gatekeeping a property, that is clearly not easy to sell, like that. Or maybe that's why it's not selling!
To add insult to injury they then added us to a mailing list for new developments. We never gave them permission to do this. After being inundated with unwanted emails and after FOUR requests to remove us, eventually they complied (the last request came with a threat to report them to the ICO for a GDPR breach).
Maybe their focus is new build developments - bit of a pity for sellers who have signed some agency agreements with them!
We won't bother looking at any homes being marketed by this "agency" (I use the term ironically).
Joanne · 10 September 2026
Agent replied · 16 September 2026
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your experience. Our aim is always to act in the best interests of both our sellers and prospective buyers. Depending on a seller's instructions and the circumstances surrounding a property, we may need to establish a buyer's position before arranging a viewing.
With regard to marketing communications, we do take its GDPR and data protection responsibilities seriously. We apologise for any inconvenience caused and for the delay in processing your request to be removed from our mailing list.
As part of our service, we regularly send property updates to registered applicants, including all types of properties that we believe may be of interest, from period homes and resale properties through to new homes and developments.
However, we fully respect a customer's right to opt out and are sorry that this was not handled as promptly as it should have been.
★★★★★ 2/5
TrustpilotEstate agent I will now always avoid.
Estate agent I will now always avoid.
Unfortunately our experience was completely ruined by one estate agent not particularly the company.
Never introduced his self (actually thought he was the owner of the house we were viewing) told us to just look around, when we asked questions about boiler, anything about the property he had absolutely no idea. I told him what the description was and that someone on the phone informed me about a local mine, when questioned he didn’t know.
Much older gent who clearly doesn’t want to do the job anymore…
Safe to say we will not be buying or selling with a house up with webbs
Hannah · 5 September 2026
Agent replied · 16 September 2026
Thank you for taking the time to leave a review. We're sorry to hear that your viewing experience did not meet your expectations. We appreciate how important it is for buyers to receive a professional and informative service, and we regret that you felt this was lacking on this occasion.
We value all feedback as it helps us review and improve the service we provide. While we're disappointed that this experience has affected your perception of us, we appreciate you bringing your concerns to our attention.
★★★★★ 5/5
TrustpilotFive star service.
What a brilliant experience we have had. Hannah and Marie listened to what we wanted and after our first visit we felt very comfortable with them. Donning ppe to meeting the site foreman enabled us to formulate our plan and pick a suitable plot. Keeping us updated and phoning us when another plot became free and knowing it would be perfect for us. That’s what I call service. Helping us through the buying process - you were stars.
Allison · 29 August 2026
Agent replied · 16 September 2026
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Hannah and Marie provided such a positive experience and took the time to understand exactly what you were looking for. It's wonderful to know that their guidance, regular updates and attention to detail helped you find the right plot and made the buying process as smooth as possible.
Keeping buyers informed and recognising opportunities that are a perfect fit is exactly the level of service we strive to provide, so we're thrilled that their support made such a difference to your journey.
Thank you again for your kind words and for choosing our Bodmin team. If you ever need advice on property sales in Cornwall, houses for sale in Bodmin, or assistance from trusted estate agents in Bodmin, we'd be delighted to help.
Best wishes,
Rick Huckle, Local Director, Webbers Bodmin
★★★★★ 1/5
TrustpilotNot good for landlords
I am a long-standing landlord. Webbers in the South West appear to offer a good rental management service, but in reality it is sketchy and offers little for the money. Unless as a property owner you accept their 'chosen traders' estimates without question, they cannot / will not deal with the smallest issues. Actually they constantly delay response to tenants' issues, and no-one including Charlie in control of maintenance seems to have any practical understanding of property maintenance or the normal costs of basic maintenance work. The estimates they produce are routinely inflated. If you choose them to manage your property be aware you will either pay over the odds for maintenance or end up doing most of the management yourself anyway.
AC · 1 July 2026
Agent replied · 16 September 2026
Thank you for taking the time to share your feedback. Your comments regarding response times, communication, and the handling of maintenance issues have been noted, as we recognise how important these areas are to both landlords and tenants.
★★★★★ 5/5
TrustpilotWe have bought a house through Webbers…
We have bought a house through Webbers and I can honestly say that all team and especially Leah ,who was our agent,was very helpful and supported us through our journey. It was stressful experience but we have made it and now we are enjoying our new home 🏡 😀. Thank you Leah and all!
Mrs · 8 November 2025
Agent replied · 22 November 2025
Thank you so much for your lovely review and congratulations on your new home!
We’re thrilled to hear that Leah and the team at Webbers Estate Agents Launceston were able to support you throughout what can understandably be a stressful process. Buying a property is a big step, and we’re so pleased that Leah’s dedication and guidance helped make the journey smoother for you.
Your feedback is incredibly valuable not only to us, but also to others looking to buy or sell in Launceston and the surrounding areas. We’re proud to offer a personal, knowledgeable service and it’s wonderful to know that this made a difference for you.
Wishing you many happy years in your new home. If we can help again in the future, we’d be delighted to hear from you.
Best regards,
Andrew and all the team at Webbers Estate Agents Launceston
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐ Claire Brandi
⭐⭐⭐⭐⭐ Claire Brandi - Webber’s Estate Agent ✨
We had fantastic support from Claire throughout our property purchase, even when unexpected issues and hurdles appeared. She was calm, proactive, and solution‑focused at every stage, keeping us informed and reassured from start to finish. We thoroughly recommend Claire and would happily work with her again.
Sara · 30 May 2026
★★★★★ 5/5
TrustpilotA great experience
We had a great experience purchasing a property through Webbers. They were very tentative with great communication throughout. From the initial viewing, through to completion, Christine and the team went above and beyond. We really appreciate all the support in navigating our chain. Would definitely recommend.
Danail · 11 November 2025
Agent replied · 22 November 2025
Thank you for your lovely review. We’re so pleased to hear that you had a great experience with our South Molton team and that communication and support were consistent from start to finish.
Christine and the team will be thrilled to know their efforts made a positive difference.
At Webbers, we’re proud to offer a friendly, professional and knowledgeable service across all our offices in the South West and it’s wonderful to know that this came through in your experience.
Thank you again for your recommendation. We truly appreciate it.
Warm regards,
Lauren and The Webbers South Molton Team
★★★★★ 5/5
TrustpilotCaroline and Katie were super helpful…
Caroline and Katie were super helpful regarding the whole process. Buying a house can be daunting and they were always happy to help and talk through it. They explained the whole process and kept us updated throughout.
Thank you both and the team for everything!
Arpan · 19 July 2026
★★★★★ 5/5
TrustpilotFollowing our initial contact the house…
Following our initial contact the house was valued and a sales plan was made. Contact was continued during the sales process and advice given. The whole process was efficient and the staff were knowledgeable and friendly
Mr · 15 December 2025
Agent replied · 22 December 2025
Thank you so much for your lovely review!
We’re delighted to hear that from the initial valuation and sales plan through to completion, everything was handled efficiently and that our team’s advice and friendly, knowledgeable approach made the process smooth for you.
At Webbers, we pride ourselves on delivering exceptional service and trusted property expertise across the region. If you ever need help with property sales or are considering your next move, we’re always here to assist.
★★★★★ 1/5
TrustpilotSecurity breach follow up?
So on Monday this week, I receive an email from Webbers Managing Director informing us all who signed up for property alerts etc that our personal data has been compromised via 3rd party organisations that are business partners of Webbers. We were promised an update within the next 24 hours? It is now Thursday 20:50pm… Radio silence. Not very reassuring if a Managing Director cannot even be bothered to provide some kind of follow up.
S · 8 October 2026
★★★★★ 5/5
TrustpilotAmazing Service
Leigh Wickett was our point of call she kept us up to date every week, checking in to see if she could help with anything. Really amazing service provided by her.
NICHOLAS · 7 November 2025
Agent replied · 22 November 2025
Thank you so much for your kind words and for taking the time to leave this lovely review.
We’re absolutely delighted to hear that Leigh Wickett provided such outstanding service throughout your journey.
At Webbers Estate Agents Launceston, we pride ourselves on delivering a personal and proactive approach, and Leigh’s commitment to keeping you informed and supported every step of the way is a great example of that.
Your feedback means a lot to us and helps others looking to buy or sell property in Launceston and the surrounding areas know they can rely on our experienced and friendly team.
If we can assist you again in the future whether it’s property advice, valuations, or your next move we’d be very happy to help.
Best regards,
Andrew and all the team at Webbers Estate Agents Launceston
★★★★★ 5/5
TrustpilotRecommended
John, Finlay and the team were extremely helpful during a protracted house sale. They kept us regularly informed and nothing was too much trouble. We wouldn't hesitate to recommend them.
Nikki · 14 November 2025
Agent replied · 22 November 2025
Thank you so much for your kind words! We’re delighted that John, Finlay and the Webbers Estate Agents Bude team were able to support you throughout what sounds like a challenging sale.
Keeping our clients informed and making the process as smooth as possible is always our priority, so it’s wonderful to know we achieved that for you.
Your recommendation means a lot to us. If you or anyone you know is thinking about buying, selling or letting in the Bude area, we’d love to help.
Best Wishes,
John and The Webbers Bude Team
★★★★★ 5/5
TrustpilotCaroline was extremely professional in…
Caroline was extremely professional in her approach and really helpful when we were experiencing some issues with the purchase. Her personal touch gave us great confidence.
Chris · 17 December 2025
Agent replied · 22 December 2025
Thank you for sharing such positive feedback! We’re so pleased Caroline was able to guide you through the purchase with professionalism and care. Her ability to add that personal touch really makes a difference, and it’s great to hear it gave you confidence during what can sometimes be a stressful process.
At Webbers Estate Agents Wellington, we’re passionate about helping people move successfully across Somerset, whether you’re buying, selling, or just exploring the market. If you ever need advice on property sales or houses for sale in Wellington, our team is always ready to help.
Best wishes,
Tim Bennett
Local Director, Webbers Wellington
★★★★★ 1/5
TrustpilotYou can only rely on your old reputation for so long..
Such a poor experience when viewing houses with Webbers. Viewed two properties with them, that was enough. They wanted to get in and out of the property within 2 minutes and knew NOTHING about it. May as well of just opened the door and let me look around myself. They even made up answers to my questions which weren't true. It made me feel so deflated. I asked questions which they said they'd get back to me with the answers. They never did and said 'you need to find that out yourself - do you want to make an offer or no?'
Felt like some of the properties were already a sealed deal.
Thank God my house purchase was with BOP.
Used to be reputable but voiced my experience with many fellow locals and they all had their own Webbers horror stories. We were going to use Webbers for a family members property sale next year but not anymore!
She · 22 November 2023
Agent replied · 5 October 2026
Thank you for sharing your feedback. Although your review was left a little while ago, we’re sorry to hear that your experience did not meet your expectations.
If you feel it would be appropriate, please do get in touch with us directly so we can look into your concerns in more detail.
Kind regards,
The Webbers Team
★★★★★ 5/5
TrustpilotGreat experience!
I rented a property through Webbers Estate Agents and couldn't have asked for a better experience. The team were professional, friendly, and always quick to respond. They made the whole process from viewing to signing simple and stress-free.
Any questions I had were answered clearly, and they kept me updated at every stage. During my tenancy, any maintenance issues were sorted quickly and without hassle. It really felt like they cared about providing a great service.
I'd definitely recommend Webbers to anyone looking to rent or buy. A genuinely positive experience all round!
Josh · 17 October 2025
Agent replied · 22 October 2025
Thank you so much for taking the time to share your wonderful review. We’re delighted to hear that renting through Webbers was such a smooth and positive experience.
It’s fantastic to know that our team’s professionalism, clear communication and quick responses helped make the process stress-free from start to finish and that any maintenance issues were dealt with efficiently during your tenancy.
Your kind words and recommendation mean a great deal to us all, and we’re so pleased you felt genuinely cared for throughout your time with Webbers. Best Wishes, Webbers Barnstaple
★★★★★ 5/5
TrustpilotA good experience all round
We were really pleased with the service we received from Webbers throughout the sale of our house. In a tricky market, the team remained committed and proactive from start to finish, qualities not always found in other agents!
They never lost interest or enthusiasm, they kept working hard to move the sale forward, and always kept us informed. We didn’t have to chase for updates, which made what could have been a stressful experience much easier. Lucy, Jake and Sarah showed particular professionalism, persistence and excellent communication which ultimately led to a successful sale. They will definitely be our first choice for future property transactions.
M.J · 3 July 2026
★★★★★ 1/5
TrustpilotWS3 3LA, awful and a hassle of a service.
I had made an offer which was accepted and I also received a letter congratulating me, on thre offer being approved. However when I rang to obtain certain paperwork for the property before going ahead of with the exchange with my solicitor. I was told that the property had been sold to someone else within the same week I had my offer approved and was not informed. I felt even more distressed as not only was my mortgage approved, which too tike but I had alao paid for a surveyor, so was at a financial loss aswell. Which caused further stress especially as I'm a first time buyer. Therefore would definitely not use them or recommend to anyone ever. Very poor service, lack of communication, literally don't care about customer and are too much of a hassle.
Will go with another estate agent now.
· 8 October 2025
Agent replied · 22 October 2025
Thank you for sharing your feedback. We’re sorry to hear you were disappointed and would appreciate the chance to discuss your experience in more detail. Please contact the office directly so we can look into this for you.
Best regards,
The Webbers Team
★★★★★ 5/5
TrustpilotExcellent reassuring service for landlords from Webber’s.
A very professional, knowledgeable and courteous service is provided giving good support to landlords and tenants alike. Approachable enthusiastic staff who are excellent at communication and who deal with any issues raised by tenants swiftly and competently. I am impressed with their legal knowledge and their compliance management is first class always ensuring that all legal certification is applied for well in advance ensuring that landlords confirm and comply with all statutory and legal tenting requirements.
Anonymous · 12 November 2025
Agent replied · 22 November 2025
Thank you for your thoughtful and detailed review. We’re so pleased to hear that you’ve found our lettings service to be professional, knowledgeable and reassuring. Supporting landlords and tenant is at the heart of what we do at Webbers.
Our team work hard to ensure legal compliance is never an afterthought. From managing certification well in advance to resolving tenant queries swiftly and competently, we’re committed to delivering a seamless and fully compliant lettings experience. It’s wonderful to know that our approachable and enthusiastic staff have made a positive impact.
Thank you again for choosing Webbers Lettings. We’re proud to be your trusted partner in property.
Warm regards,
The Webbers Lettings Team
★★★★★ 5/5
TrustpilotExcellent estate agents
Excellent estate agents. Friendly, professional, and pro-active. There were supportive and kept me informed throughout the process. I have no hesitations to recommend. Thank you Fraser, Nikki, and Catherine!
Dana · 18 July 2026
★★★★★ 5/5
TrustpilotThe Webbers team were great, really helpful and professional
Webbers were extremely helpful during my initial search for a property. I viewed quite a lot and found that the person showing me round was really nice, helpful and informative.
When I put an offer in, they dealt with it straight away and throughout the buying process they kept me informed every step of the way with regular updates.
I found them to be extremely professional, friendly and helpful. What a great team.
Amanda · 1 December 2025
Agent replied · 20 March 2026
Thank you for sharing such a detailed review. We’re thrilled to hear that your property search and buying journey with Webbers was a positive experience. Our team works hard to provide professional, friendly and informative service, whether you’re viewing properties, making an offer or completing your purchase.
If you’re ever looking to buy or sell again in North Devon, Somerset or Cornwall, we’d love to help. You can browse the latest homes and learn more about our award‑winning estate agency at webbers.co.uk.
★★★★★ 5/5
TrustpilotCommunication with Webbers is first…
Communication with Webbers is first class , they are prompt in answering any questions we or our tenants raise , they arrange good contractors for any required jobs . The rent is paid on time & documentation easily to follow. Inspections are thorough with a host of supporting photographs.
Changes in tenancy are handled smoothly, again with good communication.
Good communication and executions of mandatory certification . Friendly , efficient and approachable staff .
Happy · 12 November 2025
Agent replied · 22 November 2025
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our communication, efficiency and attention to detail have made a difference.
Across all our offices from Barnstaple and Bideford to Taunton, Minehead and Park Lane London our team are committed to delivering a smooth and professional experience.
It’s great to know that our processes, documentation and inspections have met your expectations, and that our staff have been friendly, approachable and responsive throughout.
We truly appreciate your feedback and look forward to continuing to support you.
Warm regards,
The Webbers Team
★★★★★ 5/5
TrustpilotI had a great experience with Webbers
I had a great experience with Webbers. Their local knowledge was clearly evident , which gave me real confidence in their advice and guidance. The team was professional, approachable, and consistently helpful, always taking the time to answer questions and keep me informed. Communication was excellent, and everything was handled efficiently from start to finish. I would highly recommend them to anyone looking for a reliable and knowledgeable estate agent
C · 17 December 2025
Agent replied · 22 December 2025
Thank you so much for your wonderful review! We’re thrilled to hear that our local knowledge and clear communication gave you confidence throughout the process. At Webbers Estate Agents Wellington, we pride ourselves on being approachable and professional, making every step as smooth as possible.
If you ever need advice on property sales in Somerset or are looking for houses for sale in Wellington, we’d love to help again.
Best wishes,
Tim Bennett
Local Director, Webbers Wellington
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
