Every review we hold for the Barnstaple office, from every platform, shown as written. First names only.
★★★★★ 1/5
View AgentsAbout as proactive as a sloth - the straw that broke the camels back
I'm sure with an easy, straight forward sale and rental this estate agent excels, leaving you feeling rosy and warm in your new home. However the test of a good estate agent is how they handle things when they present a challenge and this is where this estate agent fails. Quite simply - to avoid a lengthy rant - this agency wouldn't know the meaning of the word pro active if it jumped up and bit them on the ****. Some may say it's the typical and possibly endearing Devon manana, however I say it is just sheer laziness and arrogance that dictates that the customer can never be right and that the customers instruction or view is dissmissed as irrelevant. Perhaps the partner Wayne Clifton should have as his strap line the immortal lines of the song from Annie; 'tomorrow, tomorrow, I love you tomorrow, your only a day away'. To add context to this review, I have been a customer of this estate agent for over ten years as both a personal buyer and seller and as a property developer and landlord.
DH · 1 June 2016
Agent replied · 16 June 2016
I am sincerely sorry you feel that way DH. I still believe trying to market a property without a physical inspection to take measurements, a detailed description and quality photographs would be unprofessional and outside of our code of conduct in compliance with the Property Misdescriptions Act 1991. I notice your property still is not on any websites and can only assume your new agent is also having similar issues..
★★★★★ 4/5
View AgentsFollowing the offer the care was very good
When arranging viewings by potential buyers the care at times was quite hit and miss.. ie coming to do a viewing and leaving our house key in the office. On another occasion only leaving messages on our land line when I had told the office we would be away.and we could be contacted on my mobile or by email. Having said that - the staff were always polite and smart..
However, once we had an offer Andrew was very proffessional, making sure before we accepted the offer that finances were in place from our buyers.
Phillippa has been very supportive always returning my telephone calls even quite late into the evening and following up any queries..
John · 14 October 2016
★★★★★ 5/5
View AgentsA clear and professional service for landlords.
I have used Bond Oxborough Phillips for a number of years and have never been disappointed with the service.
The lettings manager Jess Smaldon is professional and down to earth. She has made the process of letting my property easy and stress free. Her team keep me up to date, they are always on hand and I feel that my property is in safe hands.
I have trusted Jess and her team and have never been disappointed.
Thank you for all you have done.
Katy · 30 November 2015
★★★★★ 5/5
View AgentsBoth Jess Smaldon & her colleague Jeanette have been absolutely fantastic!
I went to Jess on recommendation and was extremely pleased I did!
Both Jess & her colleague Jeanette made what could have been a very stressful & complicated thing, into a very easy & stressless process! Jess was amazing from start to finish and has helped endlessly with any queries/problems.
I am entirely happy with everything they have done for us and would certainly recommend BOP & Jess to any friends or family.
Thank You all very much!
Laura · 15 December 2015
★★★★★ 5/5
View AgentsExcellent service
We were so impressed with the service provided. Amanda was so helpful and professional from start to finish. I would definately recommend Bond Oxborough. We felt that careful consideration when sending the correct potential buyers insured we did not have time wasters coming out for viewings. This ensured that we had a very quick sale. The Staff were very efficient when it came to feed back and also any queries or problems that we came up against.
Angela · 20 December 2015
★★★★★ 5/5
View AgentsBrilliant all-round service, thoroughly recommended.
Great Service really listened to what I wanted. Went over and above what I expected.. Great Advertising! Great communication! I've moved a lot and had some horrendous experiences, thankfully this wasn't one of them. Second time I've used them would highly recommend them to others. Their Commission was less than other agents quoted too! .So cheaper and better, it's a 'no brainer' choice in my book! (Reviewed by an experienced serial mover.)
Anonymous · 8 July 2016
★★★★★ 5/5
View AgentsExcellent service with a smile
Moved to Devon for work so finding somewhere to rent had to happen quickly. Jess and Jen were not only helpful, but resourceful and creative about making things happen. Not only did they find us somewhere fast, but they found us exactly what we were looking for. I cannot praise them enough for this, Very happy and grateful for the extra mile they went.
Katrina · 3 February 2016
★★★★★ 5/5
View Agentsexcellent estate agent very professional ,efficient and friendly
excellent firm very professional ,efficient and friendly couldn't ask for more, all the staff seemed to be on the ball regarding our sale nothing was to much trouble, they kept everyone informed and did their best to keep the sale and solicitors active . highly recommend this estate agent,i must say Wayne works hard and knows how to motivate people
Bert · 2 December 2016
★★★★★ 3/5
View Agentsslow market
Bond Oxford were good at keeping interest going whilst the house was on the market for over a year. However, communication was poor once we had accepted an offer and it was difficult for us to manage the rapid and unexpected demands of an early completion date by our buyers.
Hayley · 8 May 2017
★★★★★ 5/5
View AgentsExcellent service.
All the team great, in particular Edward who was my main point of contact. Professional, helpful, prompt. Who says house buying is stressful?! Edward and team made it seamless. Now dealing with Hannah and Jeanette in rentals who are also offering an excellent service. Cannot recommend these agents enough.
Fiona · 28 November 2016
★★★★★ 5/5
View AgentsBond Oxborough Phillips Barnstaple are wonderful!
We would love to thank everyone at the Barnstaple branch for such an efficient, professional yet personal service. A special thanks to Lettings Manager, Jess Smaldon for making our first experience as tenants so stress free!
Megan · 26 November 2015
★★★★★ 5/5
View AgentsGreat service on selling our house
The service we received was excellent from the start. They advised us well on price and prepared the sales details in readiness.. When the decorating of the house was finished, they were ready to put it on the market within 24 hours of our instruction. Luckily our buyer was the first person to view the house, Bond Oxborough kept us informed all through the sale, and we appreciated their knowledge and expertise. We will definitely look to continue with Bond Oxborough, we currently rent another property through them and find their lettings service excellent. We wouldn't hesitate to recommend them to friends and family.
Alison · 18 July 2016
★★★★★ 4/5
View AgentsHassle free service
Very professional service - from viewing to exchange.....we had a few ''issues' in the process from other parts of the chain, but the communication was great from the team at all times., especially helpful as we were relocating from a distance.
Only reason not 4 stars - when we viewed the house for the first time, there was another viewing immediately after us and we felt rushed at the end, as we would have liked to have a longer look around at our own pace, as we were only in the area for day - a minor point
Steve · 13 November 2015
★★★★★ 5/5
View AgentsSold through BOP and very pleased
Amanda at BOP in Barnstaple was first class - very professional, actively chased and also knew her market. Overall very pleased indeed and all for a reasonable price.
Rob · 13 November 2015
★★★★★ 5/5
View Agentslettng service
We found Bond Oxborough Philliip's letting service led by Jessica and Janette to be efficient , comprehensive and extremely thorough and second to none .
Edward · 13 November 2015
★★★★★ 5/5
View AgentsFantastic
We are so glad we chose Bond Oxbrough Philips to sell our house. They were very professional from start to finish nothing was too much hassle allways updating us on the sale of our property. Our property sold very quickly and they helped us achieve the very best price! Would definitely recommend to others and would definitely use Bond Oxbrough Philips in the future!!
Paul · 6 September 2016
★★★★★ 5/5
View AgentsA professional & reliable service in every way.
I had instructed Bond Oxbororough Phillips initially to sell my Fremington apartment & recently decided to instruct their Lettings department to let instead. Their Letting Managers advice & subsequent handling of matters has been excellent & ensured that all aspects relating to the matter progressed quickly & efficiently to what seems to have resulted in a quick & satisfactory let to suitable tenants
Bill · 16 November 2015
★★★★★ 5/5
View Agentsa professional services.
A special thank you to Jess Smaldon, extremely helpful and very nice lettings Manager.!!!
Ewelina · 9 December 2015
★★★★★ 5/5
View AgentsI would like to say a million thank yous for all your help, support and kindness over these last few months. They have been so hard but knowing how hard you worked for me really took some pressure off. Me and the children are so happy in our new home, I really can't thank you enough.
Jennie · 3 February 2015
★★★★★ 5/5
View AgentsFantastic service - highly recommended
Our agent was a star, she helped in every way possible to help us find our dream home and went out of her way to help with any enquiries we had. The service from start to finish was fantastic and I would definitely recommend.
From Mrs Niejadlik
Barnstaple
Theresa · 13 November 2015
★★★★★ 5/5
View AgentsOver and above
I think the staff went out of their way to be helpful and find out information we wanted before we made a decision.
After the offer, there was some input to check things were progressing - which we had none of with a recent Exeter agent.
Sally · 15 April 2016
★★★★★ 5/5
View AgentsFantastic, professional service, great value for money
I was very pleased with the service I received. I was always kept up to date with proceedings and confident with my decision to use Bond Oxborough Phillips to sell the house that I had built with my brother and late father.
Dan · 14 November 2015
★★★★★ 4/5
View AgentsAttentive with a refreshing attitude
Unlike most other agents we approached, BOP came across as actually wanting to have our enquiry. They gave reassurance and a welcoming attitude which encouraged us to view and ultimately rent through them.
The follow up service has so far been excellent.
Danny · 13 November 2015
★★★★★ 5/5
View AgentsSold very quickly and very efficient staff too!
We recently sold our house with Bond Oxborough and used the Barnstaple Office as we have previously all done professionally quickly and very happy to recommend to anyone out there thinking of selling buying .
Tina · 16 March 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
