Wakefield and District Housing Barnsley reviews

★★★★★ 1/5

Trustpilot

Utterly Disgusted

My grandma passed away on the 5th of October. After the initial shock, and waiting to receive a death certificate, we were able to notify the council of her passing. They gave us an ‘ideal date’ of a weeks time to remove everything from her house and hand back the keys. They even sent an email chasing up the keys, and sent someone out to take a photograph of the house in preparation to put it straight back up on wdh. Obviously it’s understanding that there is still a job to do, but surely there is a duty of care and consideration that should go alongside in this situation.She had lived there 28 years. How they expect anyone to be able to grieve and work through half a life’s worth of belongings in such little time with very little consideration of feelings is beyond me. If anything it felt completely disrespectful to her life, as if she was nothing more than just a number. When in reality she was a well loved woman in her community, and overall a great tenant.My mum handed the keys back on the Saturday at 11am, by 2pm she had gone to collect the last of her belongings she had, which had been left in the garden. Only to find that the locks had already been changed and the gate leading to the back garden had been ripped off due to the locks that were on it, even though they had the keys necessary to open it. I am absolutely astonished and to be honest quite hurt by it all. I know for a fact that if this was how it was handled for your own family member, you would be disgusted too.

Natalie · 7 November 2023

★★★★★ 1/5

Trustpilot

Wdh stop sending me a text message…

Wdh stop sending me a text message every Monday saying I owe you money for my former tenancy. your never going to get it leave me alone stop persicuting me I have mental health.

Helen · 6 August 2024

★★★★★ 5/5

Trustpilot

WDH are brilliant landlords

WDH are brilliant landlords. We have never had a problem with getting repairs fixed quickly and efficiently. We had a problem with our boiler and rung WDH. The heating engineer came out in just over an hour, fixed the problem and even fitted us a carbon monoxide detector at the same time. Excellent service. Thanks very much.

Mr · 3 February 2023

★★★★★ 2/5

Trustpilot

Warden provision.

My mother lives in Croftlands, an Extra Care facility but she is often left without a Warden on site even though there is an element in her rent for this.

MrsChristineCoustol · 1 October 2024

★★★★★ 1/5

Trustpilot

My energy advisor referred me to…

My energy advisor referred me to lightening reach. They referred me to this organisation.

Tes · 10 March 2026

★★★★★ 1/5

Trustpilot

Buying from WDH is the worst mistake we ever made

We’ve left a number of reviews about WDH on Trustpilot because the treatment we have received at their hands warrants it. They recently replied to my last review with the following, “Reply from WDH: ‘As we have advised in previous reviews, please ring 0345 8 507 507 if you would like to discuss your circumstances with us so that we can hopefully help with the problems you are experiencing.’” Here’s the reality - WDH know exactly who we are because we sent copies of our reviews to them. So they also know that we have been contacting them for LITERALLY YEARS about the tenants who were cannabis growers and drug users, and about the newest tenants who are abusive drug users, who have caused harm to members of our family. It is completely disingenuous and total hypocrisy for WDH to put comments here saying ‘get in touch so we can deal with the problems’ because we have been in touch and they haven’t dealt with problems. The number they have provided is the basic One Call number where you will be on hold for 20 minutes before they just cut you off, and if you do get to actually speak to someone, they just fob you off - “nothing we can do!” Our awful circumstances have been discussed with WDH; they have been made aware of the literal HELL we have lived through. Every phone call is logged, every letter has been sent tracked so we know they were received, every email is archived, we keep a diary logging all the antisocial behaviour, we keep copies of every report of antisocial behaviour, we have evidence. My previous review referenced a meeting we had with a member of staff from WDH - which shows we have been in touch doesn’t it? We have contacted them over and over and over and over again AND they have NOT helped us so far with the problems we are experiencing; the problems are continuing and we are being harmed. As I have said before in previous reviews - WDH are not trustworthy and they lie rather than take responsibility for the problems that ultimately they have caused - WDH chose to do nothing about the cannabis growers and the drug use, they chose to house more drug users and then don’t take appropriate or proportionate action to deal with them - the fault lies with WDH. Their policies and procedures amount to nothing; vulnerable people with life-threatening diseases are not being protected from their antisocial abusive tenants. The number of reviews we have read about WDH where tenants are expressing suicidal ideation is heartbreaking - and we’ve been there too; we’ve been in complete despair because of lack of action from WDH over situations that are completely intolerable. We have been repeatedly forced from our home because of antisocial behaviour, because of drug fumes entering our home making us ill and WDH housed more drug users despite knowing that there was a risk to the health of our family. WDH has refused to undertake works to stop the ingress of drug smoke and fumes into our home even though we begged them, sobbing, to deal with the problem. They house drug users and then won’t do anything about the problems they cause, even when they are causing targeted and deliberate harm. WDH even suggested we move out of the property we bought from them and rent somewhere else! Don’t make the same mistake we did. Don’t buy from WDH. Avoid WDH Shared Ownership Scheme. It’s not worth the risk. We’ve been dealing with all this from the first day we moved into the property we bought from WDH, years of our lives are gone and we can never get that time back. Buying from WDH is the worst mistake we ever made.

Cloud · 26 August 2023

★★★★★ 5/5

Trustpilot

Recent boiler service

Recent boiler service. Excellent. Respectful professional. Five star service. Also recent guttering facia repair. And guttering cleaned out. All very respectful and professional.

Raymond · 7 December 2024

★★★★★ 1/5

Trustpilot

Important information everyone needs to know BEFORE they buy a property from WDH

Some really important information everyone needs to know BEFORE they buy a property from WDH. We have now lived in a WDH Shared Ownership property for years and in that time we have been subjected to criminal and antisocial behaviour by WDH tenants for the entire length of time we have lived here, except for a few months when the property was empty. When one set of antisocial criminal WDH tenants left, WDH moved another lot of antisocial criminals in. WDH recently told us that unless the police take “substantive” action against their criminal tenants, then WDH aren’t going to do anything to deal with them either. Just think about the reality of that! Even though WDH accept that their tenants behaviour is a breach of the tenancy agreement, unless the police pursue a criminal prosecution, WDH will do nothing to evict - therefore we will continue to be subjected to criminal and antisocial behaviour. That’s the reality of the situation. Here’s the problem - when WDH’s criminal tenants were running a drug farm/factory in their property, which was affecting our home and making it uninhabitable, we contacted WDH and they just fobbed us off and did nothing, so we contacted the police on Live Chat on their website (we have a transcript of that conversation). We reported the drug farm/factory - the police did nothing. We reported the same issue through the Crimestoppers website - the police did nothing. So then WDH can use that as an excuse to also do nothing. WDH admits that they “liaise closely with the police” - so what is it then? A joint decision to protect WDH’s antisocial tenants at the expense of the vulnerable people who are being directly affected? WDH also claim that their members of staff are not able to ascertain if criminal activity is occurring - that only the police can make that judgement. This means that WDH will not even send a member of staff to the offending property, and, even if WDH staff witnessed their tenants smoking a six inch long spliff while watching kiddie porn, they would not be able to make any judgement as to whether that is an actual crime, apparently only the police would have the expertise to know that. The absurdity of the situation just beggars belief! Out of the hundreds of people who applied to rent the WDH property, why did WDH staff choose more drug users? Because these new WDH tenants use drugs like a weapon - it seems deliberately blowing fumes/smoke in my window at which point I’ve experienced dizziness, chest pain, felt sick and felt like I was going to collapse. As it was happening I tried to fill in yet another antisocial behaviour report form, which are available on the WDH website, but I literally couldn’t type properly. When I looked up at what I had just typed it was all wrong. I was dizzy, shaking, felt any minute I was going to vomit and was just not able to function. I have a life-threatening illness and I feel that my life is being endangered by these WDH tenants and we already know from past experience that WDH are NOT going to get rid of them - it seems that WDH goes out of their way to actually protect and prioritise these people. They talk about their policies and procedures but it amounts to nothing. When we bought a WDH Shared Ownership property we believed that it would be our ‘forever home’ but now we are looking for somewhere else to live and we are having to look at alternatives like maybe living in a caravan. We are being forced out of our home by WDH’s tenants and lack of action by WDH. What we believed would be our ‘forever home’, a home we have invested thousands of pounds in, has become like a noose around our necks. The property is worthless while we have criminal activity on the doorstep and while that criminal activity continues to affect the property. Everything we have has been invested in this property and now we are having to start over with nothing. The criminal activity has been bad enough but we also experienced a lot of disrepair issues when we moved into the property, and we are talking about disrepair that caused injury (please see my previous reviews). The garden of the property was like a landfill and there were dirty drug needles on the property, a door came off its hinges and fell on me, the boiler didn’t work etc. This has been our experience of WDH right from the outset and I feel we have had enough experience of them to make an honest assessment. I would advise people to avoid WDH like the plague, DON’T buy or rent from WDH. Renters are just as likely to suffer what we have. People just need to be aware that this is the reality of dealing with WDH and I just want to warn people not to make the same mistake we have. WDH are not a trustworthy organisation and they need to be investigated as a matter of urgency.

Cloud · 13 July 2023

★★★★★ 5/5

Trustpilot

allways helpful on the phone when…

allways helpful on the phone when we need a repair and very quick coming out x to repair stuff work man do fantastic job

Jane · 31 October 2024

★★★★★ 5/5

Trustpilot

WDH are a superb landlord nothing is to…

WDH are a superb landlord nothing is to much trouble for them. The staff are excellent and go above and beyond to help i would absolutely recommend any one looking for a home to consider this housing association.

Mark · 22 February 2024

★★★★★ 1/5

Trustpilot

A little disappointed with wdh all they…

A little disappointed with wdh all they seem to be interested in is money not like the old days of the council which you could talk to As long as your rent is paid they are not bothered about us tenants. Such a shame really

Darrell · 15 September 2023

★★★★★ 2/5

Trustpilot

Wdh don't care about the community

Wdh don't care about the community I reported drugs next door but all they could do was to say well we can move you to a flat, but what they did not say was it would be in a really bad drug area like I say wdh don't give a s..t

Ian · 28 February 2023

★★★★★ 1/5

Trustpilot

Currently having to flee very high risk…

Currently having to flee very high risk domestic violence, to have a very rude worker (Jane Sanderson) come into my home and tell me basically 2 doors in my home would stop me and my son being able to move. Putting our lives in danger.. this women is evil.

Jodie · 10 February 2023

★★★★★ 1/5

Trustpilot

STILL EMPTY PROPERTY

To all you people wanting a property off WDH and getting nowhere here's one reason why. my neighbour got sent to prison last year and the property is still empty WHY? and it got a total refurbishment last year so I don't know why it's still empty

Charlie · 14 March 2023

★★★★★ 2/5

Trustpilot

My neighbours

My neighbours Have caused so much lack of sleep me an my partners anxiety has worsened an now depressed also our mental health has gone down hill so much an its also affecting my kids really bad how do i get a move with wdh as complaining about my naighbers has done nothing

Adam · 13 July 2022

★★★★★ 1/5

Trustpilot

how are this corrupt unprofessional…

how are this corrupt unprofessional plonkers operating i bought shared ownership off this just problems they just want money not and they cover everything up all this comments are so true wish i read them before buying off these tramps

Ed · 3 July 2023

★★★★★ 1/5

Trustpilot

TO ALLOCATE PROPERTIES THAT GIVES PEOPLE MORE CHOICE ABOUT WHAT TYPE OF PROPERTY & GIVES MORE CHOICE ABOUT WHERE THEY WANT TO LIVE ??? ( don’t think so )

FINDING A HOME OF YOUR CHOICE ???? I don’t think so it’s not about choice it’s about where they expect you to live and the properties they expect you to bid on which are worse than where you currently live it’s downright disgusting how people are clearly treat and it’s favouritism overall they try and cover up stuff when their confronted and asked about their policies and instead of responding to you they change their policies and then write to you saying that you’ve got unreasonable behaviour yet they speak to you like your muck and have the attitude with you yet if you have it back they don’t like it one bit and for a housing association that is supposed to be all about choice , needs , and improving lives of others they are a complete joke who chooses to cause people more problems and show ignorance and this bidding on properties lark is just a game to wdh that’s all it is and they find it acceptable can’t wait for them to be found out seriously they need shutting down with the disgusting way they treat people !!!

G · 1 February 2022

★★★★★ 1/5

Trustpilot

WDH seem to think it's acceptable in…

WDH seem to think it's acceptable in the current financial circumstances to increase the misery of hard working tents to put rent up by £17.64 a month, not acceptable for people that work hard and do not rely on benefits. 31,000 properties £6.5 million a year terrible!!!

John · 24 March 2022

★★★★★ 5/5

Trustpilot

WDH are amazing

I have never had any problems with WDH. I have physical and mental health issues. I have always found the staff to be empathetic to my situation and endeavoured to resolve everything that i discuss with them. Thank you WDH for being a 5⭐️⭐️⭐️⭐️⭐️ housing provider.

Colin · 5 May 2022

★★★★★ 1/5

Trustpilot

THEY DONT TREAT PEOPLE EQUALLY OR GO BY THE PUBLIC DUTY EITHER THEY JUST CAUSE PEOPLE MORE STRESS AND TRIGGER ILLNESSES OR MAKE THEM WORSE

If you suffer with mental health you’ve no chance of ever been offered any properties you bid on they refuse you priority on medical grounds claiming that your not affected by your current property yet they’ve not even been to my current property other than to do a home visit and state that I’d be getting an offer yet three years down the line I’m still waiting they was going to offer me a three bed house in kinsley and yet they don’t offer me any that I actually bid on so basically it’s what they want to give you not what you would like it’s one rule for one and one for another !!! And if you put a bad review about them they class this as unacceptable behaviour so basically punish you for speakingThe truth about them

G · 3 December 2021

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting. Get harassed by cameras and they don't even comply to guidelines of the information commissioner officer ICO..

Danica · 16 May 2024

★★★★★ 2/5

Trustpilot

Repairs dont get done

Repairs dont get done, appalling walls and bathroom widow leaks when raining

Shane · 30 August 2024

★★★★★ 1/5

Trustpilot

These flats are disgusting

These flats are disgusting, all the cleaners do is sit in there vans all day and come out at the last minute to do a job that I don’t see the point in them doing, please sort this as the smell from the stairs and landing is making my flat stink not happy!

Louise · 9 July 2020

★★★★★ 1/5

Trustpilot

Still waiting🤷🏼‍♀️

Overcrowded house, still with my parents and also have my own child, still waiting for a home. Decided to email the mp and the councils response was “she needs to send the birth certificate in” not one person ever said to me I was expected to do that, so 18 months old and now on my application finally…another occasion, a data breach with my address and another occupants details on,council pleaded me to delete the email and even sent me a letter reiterating it… 2019 I’ve been on the list, still waiting,gobsmacked about how long it’s actually taken. I know there’s people better off for housing than me, but thought the “council” would of stepped up their mark a little. It’s beyond a joke now.

Chloe · 22 August 2021