Every review we hold for the Barnsley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have had an excellent service from Sorbys during our tenancy over the last 5 years. Any issues or problems reported were addressed very efficiently. Excellent communication through the portal system. Grant, Debbie, Laura and rest of the team were very professional. Always had a quick response to any enquiries. I would definitely highly recommend Sorbys whether renting or purchasing a property. We would not hesitate to access their services again in the near future. Thankyou for a 5 star professional service
Lynn · 27 July 2024
Agent replied · 23 August 2024
Many thanks for the positive review. Hope you are now settled in your new home :)
★★★★★ 5/5
GoogleWow! - what an amazing service we received from Sorbys. Many thanks to all the team for bringing our recent property sales to fruition, with special thanks to Laura, who negotiated the sales for us. Nothing was too much trouble for Laura; she went the extra mile and totally exceeded all expectations and managed to complete on one of the sales in just 8 weeks! Laura is extremely professional and very friendly, whilst at the same time providing a truthful opinion, which is exactly what we wanted - she also kept us informed of every step of sales progression for both properties, without having to chase 😊. I would highly recommend Sorbys, they are a rare find.
Deborah · 16 June 2023
★★★★★ 1/5
GoogleDavid Butler is one of the rudest and most uncouth individuals you will ever have the experience of dealing with. He put the phone down on us twice instead of dealing with the issues. Do not rent a property from this company. If you are a landlord the contracts they have occupants sign are not legally accurate. Giving estate agents everywhere a bad name. David Butler
C · 17 June 2018
Agent replied · 15 June 2024
We appreciate you are unhappy that our landlord served notice on you to vacate the property you rented through Sorbys. Our staff, however, do not have to tolerate abusive language over the phone and you were warned the call would be ended if it continued. We can confirm that our tenancy agreements are provided annually by Painsmith Solicitors and are completely legal, therefore, we do not understand your comment regarding their accuracy. If you would like to discuss this matter further, please contact one of our directors on (01226) 799000 who will be happy to listen to any valid complaints you may have.
★★★★★ 5/5
GoogleI was with the agency for 5 years (2013 - 2018).
The property was clean and tidy, matched the photos and description asvertised and paperwork easily processed.
Overall, the service Sorby's provided throughout my time has been fantastic. They always gave quick responses, either via the online portal/email/telephone, to issues and queries and friendly customer interaction.
I've not had much experience with landlords, but mine was understanding and efficient when dealing with a problem. He didn't raise the rent during my period in the property, which is important as a tenant and reflects trust and loyalty, although not all landlords are the same.
I recommend Sorby's to others and would use the agency again if I'm in the same situation when/if I return to Barnsley.
Rebecca · 17 June 2019
★★★★★ 1/5
GoogleMy son rented a property from sorby get service at beginning get the keys etc
I reported several things in the property that need attention rang on several occasions to the office which was a waste of time to be honest
When my son gave notice on moving out no hand over was done properly by any of sorbys staff
When did speak to staff on issues related to the property was a waste of time
And after nearly a month of leaving the property has a email regarding a mail box key that my son has never had when moved in the property which was clearly stated in all documentation
They clearly do not read there own documents
Would not recommend these to anyone very poor customer service from the staffNegativeProfessionalism
Patricia · 16 June 2021
Agent replied · 15 June 2024
We have gone through the maintenance jobs on your sons flat during the period it was rented. There was only one fault reported which was rectified. In terms of moving out, during the pandemic we are not meeting tenants face-to-face where possible, and instead conducting the move out report independently. The end date of the tenancy was 14th July and the deposit was returned in full to your son by the 22nd July.
★★★★★ 5/5
GoogleWow! - what an amazing service we received from Sorbys. Many thanks to all the team for bringing our recent property sales to fruition, with special thanks to Laura, who negotiated the sales for us. Nothing was too much trouble for Laura; …
Deb · 16 April 2023
★★★★★ 1/5
GoogleLetting manger Debbie is very rude not professional at all.
Suan · 25 March 2023
Agent replied · 15 June 2024
We can’t find your name in our database, therefore we can’t see why you have left the comment. If you could please call our office on 01226 799000 and speak to one of the directors, we can then resolve any issue you may have.
★★★★★ 5/5
GoogleI have been recommended to move my investment property portfolio to Debbie Piper at Sorbys....there is no question Debbie is highly professional highly experienced combined with a no nonsense approach to the property business.
Andrew · 16 April 2023
★★★★★ 5/5
GoogleI have sold two houses with Grant and the team, I am looking to sell a third and will be using them again. From start to finish the service was 5 star. Professional, friendly and reassuring, everything that you need when going through the stressful process of selling of buying a house.
Adele · 16 June 2020
★★★★★ 5/5
GoogleI can’t recommend Sorbys highly enough.
I have used their services for purchases and rental management.
Grant, Debbie, Laura and the team can’t do enough for you.
Professional, dedicated, efficient, reliable, trustworthy and honest.
What more could you ask for?
James · 16 June 2022
★★★★★ 1/5
GoogleUnfortunately had a less than stellar experience with this estate agent, admittedly in large part due to a fault on my part. Viewing date and time was emailed to me, unfortunately I mistook 15:15 to be 15:30 which is what I put I onto my …
Hugo · 16 April 2023
Agent replied · 15 June 2024
We are surprised you left a one-star review, as we did attend the rental viewing at the time booked, which was confirmed verbally and in an email. … More
★★★★★ 5/5
GoogleSTEFAN IS INCREDIBLE!! He was our waiter and was amazing. He was so funny, the service was a 12/10 and the food was just as good! Highly recommend this place and for him to be your server.
Paleigh · 30 April 2025
★★★★★ 5/5
GoogleBeen fantastic estate agents especially Laura always polite and friendly over the phone
Jack · 24 March 2024
★★★★★ 5/5
GoogleFantastic service from Sorbys since taking over our rental property. Debbie has been amazing throughout the whole process with regular updates and can't recommend them enough.
Jane · 25 March 2023
★★★★★ 5/5
GoogleWhat a fantastic service Sorbys rental services provide. Professional, friendly and such fantastic value for money.
I would recommend using Sorbys to anyone wanting to rent out their property. You know your home is in safe hands with the regular checks they provide and always use professional but value for money trades people for repairs.
Keep up the good work Sorbys.
Sarah · 24 November 2023
★★★★★ 5/5
GoogleI would have no hesitation in recommending Sorbys. From valuation & taking photos to dealing with offers and advising us about solicitors, I found Grant and Laura to be knowledgable, friendly and helpful. They responded promptly to emails and gave me good, honest advice. Laura, in particular, always went that extra mile and I really appreciated her communication throughout the progression of the sale. It was good to deal with someone down to earth who always took time to answer my questions and deal with any concerns. Thank you :-)PositiveResponsiveness, Quality, Professionalism
Luke · 24 August 2021
★★★★★ 5/5
GoogleSorbys have been absolutely fantastic since they took over as agents for our flats; we always receive an extremely prompt & professional service from Debbie & she has been indispensable since Day 1. Our tenant is very happy too as it's easy for him to get in touch with Sorbys & have issues resolved straight away. Highly recommend this business!
Heather · 16 June 2023
★★★★★ 5/5
GoogleHaving an agent act on your behalf AND in your best interest is absolutely paramount when renting out property. The team at Sorbys get both these things just right. …
Ali · 16 April 2023
Agent replied · 15 June 2024
Thank you for the kind words and positive review. It’s great to know you are pleased with the service we offer to our landlords.
★★★★★ 1/5
GoogleInitially very good with viewings and arranging the documents and key hand over on a rental property, very good service up to this point, then quickly went down hill
Asked for a key to electric meter cupboard very quickly after moving in, 6 months later when I moved out, still hadn't got the key. I was told over the phone they had the key and would come read the meter for me which never happened
Turned up to do an inspection without calling first to arrange a convenient time. During this Inspection I reported that the bathroom door wouldn't close, nothing was done about this before I moved out around 3 months later
Handled my exit of the property fairly poorly as wellNegativeQuality
Billy · 24 August 2020
★★★★★ 5/5
GoogleA great service, totally reliable and super efficient, Grant and his team were very polite and professional throughout the whole process and made moving house a lot less stressful thank you so much!
AJ · 17 June 2019
★★★★★ 5/5
GoogleI’ve used Sorbys now for a number of years for my rental properties, they are very professional and reliable and I cannot fault their service. Recently I had a property to sell so I immediately turned to Sorbys and I was so glad I did, once again they provided a fantastic service yet again, the whole team from start to finish were super friendly and helpful and took the stress out of selling a property, Laura the lady who was dealing with my sale was especially helpful and pleasant. I don’t usually leave reviews but I felt my experience with Sorbys was so good I thought I’d let them know, keep up the good work!
Jason · 17 June 2019
★★★★★ 5/5
GoogleI use Sorbys as an agent for a property I rent out and moved to them from another agent who were very poor.
I used Sorbys when I moved house several years ago and the service was excellent so thought of them when I needed to change agents for landlord purposes.
Experience to date has been excellent on the rental so I highly recommend them!
David · 16 June 2022
★★★★★ 5/5
GoogleRented with Sorbys for almost five years. They were always very professional at all times and responded quickly to any reported issues. Recommend!
Karol · 16 April 2023
Agent replied · 15 June 2024
Thanks for your positive review. Good luck in your new home!
★★★★★ 1/5
GoogleTerrible Service, they just want money.
Dark · 24 March 2024
Agent replied · 15 June 2024
Without you disclosing your name, we are unable to offer a comprehensive reply. We believe, from your comments, that you have recently vacated one of our managed rental properties. We only stop money from the deposit if there has been damage to the property, or it has not been cleaned prior to the keys being handed back. Any monies received are given to the landlord to cover damages, or direct to contractors to return the property to the standard it was let in originally. As an agent, we would never benefit financially from a tenant’s deposit.
I will copy and paste this reply to the other review you have left under the name of ‘five circles’.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
