Harron Homes Barnsley reviews

★★★★★ 5/5

Trustpilot

Excellent experience

Wow! From the day I walked into the office on Wheatley Hall Road, I was blown away by how helpful & supportive Penny Rands was. This lady has bent over backwards to help me with my new home. I can’t express how much I appreciate all of her hard work, patience, knowledge & support that she has given me & my family. One of the nicest & welcoming people I have ever met. Thank you so much Penny! ☺️

Louise · 24 March 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY A HIGH GABLES HARRON HOME & UPDATE

Well were to start...Since moving into our new home in August last year, we have had snags like most new houses but most other developers are conscientious, understanding and expedite issues when they are raised to them."Harron Homes will not do any of the above".... this should be written in their customer satisfaction policy in the small print if they want to be seen as a company with any morals!Since August we have tried to get ALL the outstanding work completed on our new home and so have our neighbours, but we are all regularly fobbed off with excuses and lies!!!In Nov 2023, we met senior management to discuss our issues and they sent an email stating..."The Harron Homes Senior Management Team are aware of recent concerns raised at our Development at High Gables and we would like to apologise for your journey so far. We would like to reassure you that Harron Homes remain committed to dealing with customer issues and genuine defects."Let's have a vote as to what you think has happened since this time:A) They have completed all outstanding work on our home,B) They have partially completed the outstanding work with organised dates and times for the remainder to be completed,C) They have regularly ignored emails, have had to be emailed numerous times in various coloured text, fonts, underlining and using a variety of references they have provided, just to get the work recorded on their system, sent a guy to put a wooden strip on a gate and look at the inadequate insulation in the bedroom above the garage we can't sleep in, looked at the pooling water by our front window and back garden and and forgotten about the other 10 outstanding items???Yep it's C!!!We have regularly asked to speak with Lee, Nicola and Steve (the senior management team) since our meeting to try and get things done so we don't have to speak with anyone from this organisation ever again, and I bet you can also guess the response??Yep nothing!!!They do not have any commitment to customer satisfaction, they will take your money when you walk through the door, never to be seen again and they do not care about your sanity or have the common decency to respond to a call or email to book in firm attendances for people who have the skill to complete the work.If you buy a house at High Gables you will end up paying for your own contractors to get work done on your brand new, executive, wonderful (absolutely horrific) home!!! YOU HAVE BEEN WARNED!!!!!!!!!Update 2 weeks later...Following posting this review and emailing the customer care team twice, we are still waiting a response.The Harron Homes commitment talks about how the company "...prides itself in its high standards of customer care..." however when you regularly raise concerns and they are ignored the only option left is to raise issues to formal complaints. This leaves home buyers upset and totally exhausted from making these continued complaints about issues that should be managed as per their policy.

Kate · 3 March 2024

★★★★★ 5/5

Trustpilot

1 year on shrinkage and flooring repairs.

Plot 120 Thoresby Vale.I gave customer care a ring to let them know that 2 parts of our Karndean flooring had lifted. They organised the original suppliers to come out and do this. My husband who is not easily impressed said that the fitter was brilliant and even did parts that we hadn’t noticed.( Tony Brennan Flooring) He did stipulate that we needed to leave the repairs a week before asking Harron to come back to finish off the masticating which we did. Matt our contact at customer care was very helpful and when I informed him about the shrinkage on our stairs he immediately offered to give the snagging team more time to sort that out too.Wow. Then we met John and Jamie. These guys were brilliant and knew their trade. They were unable to sort the stairs out in one go so John came back. It was a pleasure to have these guys as they couldn’t do enough for us. John’s workmanship is outstanding. We can only speak as we find and hope that if anything else did go wrong that Matt would send these chaps. Thank you Matt, John and Jamie. Steve and Jane Bramwell.

Jane · 26 February 2024

★★★★★ 1/5

Trustpilot

Enough is enough.

Update. This review is meant for you HARRON homes, please do not feedback trying to pass the buck. Would you care to email me and see the photos for yourself that were taken yesterday of the disgrace we can see in front of our home in the park area.??I contacted you weeks ago to let you know the litter bin was nearly full, and you've done nothing about it.Now sent an employee last week to stick notice on the bin not to dump dog poo bags . Bit late for this now when it's overflowing and is a health hazard to all.I called in the sales office yesterday Sunday 25th and spoke to an advisor as I have serious concerns that a child can access your "LIVE" building site and have contacted customer services on the 15th of February but you have completely ignored the problem.The childrens play park is under water, probably because it has never has had the proper drainage installed.I was told it's a flood plain when we moved on here. The ducks that visit daily at present now have a new pond its that deep and you expect your customers and the h.a residents children to play in the park in that state.We may be under Sage homes, but the childrens play park is for ALL residents to use...Enough is enough. You will also see the same review on SAGE HOMES ..Care to take a look. I dare you.!Children playing in your park amongst bags of dog crap !But I have to go through my landlord sage.You ought to be ashamed of yourselves.How many times have you maintained our garden. Incoming !!!!Edit. 04.30.am Thurdsay 26/01 My concerns Laughable. I would not even be writing this review if your business fixed faults that were outstanding for over a year. Phone you ie the childrens playpark and get told to go through management company. This mornings classic .Been woken at just after 4 am with the gas box lids crashing down the path.Trip hazard !! Never have been right all six of them because they were installed broken in the first place.Roof edging is now coming off, was probably not fixed in place either otherwise it wouldn't be fying around in the car park.

Jeany · 26 February 2024

★★★★★ 5/5

Trustpilot

Simpson Park Harworth

After being let down by a different developer who wouldn’t let us reserve our chosen plot, we found ourselves going back to Harron Homes who we were originally interested in last year. The process has been far easier with Harron Homes than what we experienced elsewhere and from the moment we walked through the door, Michelle at Simpson Park has been so lovely and welcoming! She’s been so helpful since day 1 and has played a big part in why we’ve decided to proceed with Harron Homes.

Melissa · 25 February 2024

★★★★★ 5/5

Trustpilot

Beautiful home in a beautiful location

Our experience purchasing a home from Harron Homes, guided by Charlotte as our sales representative, was exceptional from start to finish. Charlotte's professionalism and warmth were evident throughout the entire process. One standout aspect was Charlotte's commitment to keeping us informed; her weekly updates with photos of the house were a thoughtful touch that we genuinely appreciated and made the process even more exciting. Charlotte's communication ensured that we were always in the loop regarding every stage of the build, which contributed to making the home-buying journey enjoyable and stress-free. Her dedication and attentiveness truly made her an invaluable asset to Harron Homes. Additionally, the site manager, Rich, along with his team (Jamie and Darren) and any subcontractors, further enhanced our experience. Their friendly approach and willingness to address any queries or snags promptly and with a smile, demonstrated their professionalism and commitment to customer satisfaction.Overall, our interaction with Harron Homes, spearheaded by Charlotte, and supported by Rich and his team, exceeded our expectations. We are grateful for their exemplary service and would highly recommend Harron Homes to anyone considering purchasing a home. Their attention to detail, excellent communication, and dedication to customer satisfaction truly set them apart.

Victoria · 18 February 2024

★★★★★ 5/5

Trustpilot

Best personalised customer service

My now wife and I purchased a property on the York Vale site. We received exceptional customer service from Caroline from start to finish.Caroline gave us weekly updates on the build. Ensured she was able answer every question however small. Made us feel very valued and important customers when we visited the office for appointments. Caroline is a credit to Harron Homes and feel we received the highest possible customer service.We are so happy with the experience we did it again and part exchanged for another plot on the development.

Ben · 13 February 2024

★★★★★ 5/5

Trustpilot

Hannah at Bilsthorpe Chase

Hannah at Bilsthorpe Chase has been absolutely brilliant from start to finish. She was so professional keeping us up-to-date with the sale progression of our new home. At the same time as being a professional in her job she was also very friendly and always welcomed you with a smile 😊 telling you valuable information about the local area too. Nothing was too much trouble when we had any questions or needed advice she was always accommodating, in my opinion a first class sales advisor, Harron Homes are lucky to have her as a member of their sales team. Would definitely recommend a friend to pay Hannah at Bilsthorpe Chase a visit should they be thinking of buying new new home!

Tracey · 5 February 2024

★★★★★ 5/5

Trustpilot

Charlotte at Shipley Lakeside, amazing!

Just been to reserve our plot, fabulous experience from start to finish. Charlotte has been amazing, nothing was to much for her, so welcoming and friendly. Going on site to look at our plot was very informative, and was able to get a better understanding of the site and plot. Charlotte explained everything in great detail and putting us at ease. Thank you Charlotte looking forward to our journey with you.

Sharon · 18 July 2024

★★★★★ 5/5

Trustpilot

MICHELLE HAS BEEN BRILLIANT

Michelle has been brilliant throughout the buying process.Always happy to help and very professional.I have spoken to Rachael several times through the week as well and you get the same level of service.Michelle explains everything in detail and will answer any questions you my have. I met David the site manager yesterday and he too is very polite and assured me of any concerns I my have had.The properties are elegant and well equipped.I haven't moved in yet up look very forward to doing so.I have been to see many house developments and this is the best.Would highly recommended a look. Simpson Park.

Mr · 27 January 2024

★★★★★ 5/5

Trustpilot

Amazing Service from Ann at Brierley Heath

Ann at Brierley Heath was so helpful and lovely from the first phone call. We rushed over to see a plot and she spent a good few hours showing us different options which was so helpful. In the end we decided we loved the house but wanted to look at Shipley as a location instead and Ann kindly rang ahead to speak to Charlotte at Shipley Harron Homes and ask them to look after us. 5 star service and a genuinely lovely lady!

Hannah · 22 January 2024

★★★★★ 5/5

Trustpilot

Shipley Lakeside.. stunning!

We went to visit the Shipley Lakeside development to get some advice as we are looking to upsize after our wedding next year. We were warmly welcomed by Charlotte, she had so much knowledge and we felt we could completely trust her with everything we asked. The show homes were stunning and left us in awe with one of the designs. Charlotte was so pleasant and lovely and just the type of person you want to deal with when buying a new house. Amazing! Thank you Charlotte! X

Beckie · 21 January 2024

★★★★★ 5/5

Trustpilot

Me and my partner viewed the 3 bedroom…

Me and my partner viewed the 3 bedroom mawsley, we liked the lay out of the house and how it was decorated, we thought it felt homely and helped us vision how we could decorate if we got it. Jeannet at the site in Rossington is lovely, very informative about our options, very helpful! Jeannet is also very professional and welcoming. We are looking forward to starting our home journey with Harron homes :)

Jasmin · 12 May 2024

★★★★★ 5/5

Trustpilot

Top building Homes company!!

We have lived in our home in Howden, for just over two years. I would like to take this opportunity to say a great big thankyou, to all of you, for being part of building our home, and also for being part of building all of the other homes. We really are very lucky, to have our homes!

Jen · 6 May 2026

★★★★★ 5/5

Trustpilot

A Seamless and Delightful Home Buying Experience with Harron Homes at Shipley Lakeside

I recently had the pleasure of reserving a new home from Harron Homes, and I must say, the experience was nothing short of exceptional. From the moment I stepped into the sales office, I was greeted with warmth and professionalism from Charlotte, the sales representative.Charlotte was a standout throughout the process. Her knowledge about the property and the neighborhood was extensive, and she answered all my questions with clarity and patience. What impressed me most was her genuine interest in understanding my needs and preferences. She wasn't just selling a house; she was helping me find a home that matched my vision.The quality of the home itself is noteworthy. The design, build quality, and attention to detail reflect Harron Homes' commitment to excellence. But it was Charlotte's exceptional customer service that made this experience truly special. She kept me informed at every stage of the buying process, making what could have been a stressful journey, smooth and enjoyable.In conclusion, I highly recommend Harron Homes to anyone looking to buy a new property. If all their staff are as dedicated and professional as Charlotte, you're in great hands. A big thank you to Charlotte and the Harron Homes team for making my dream home a reality. Five stars well-deserved!

Ceri · 16 December 2023

★★★★★ 1/5

Trustpilot

We’re still waiting….

Following on from previous reviews, the team at Harron rally round to reassure us that they are making improvements but nothing is actually done. Having ran through all our outstanding issues again (lost count of how many times this has been done) on 2nd November, we still are waiting for responses on a number of issues. Chased for updates on 28th Nov and still nothing. 14 months in and still waiting for responses on issues raised on day one, simple things. Why is this so painful. Harron, You need a consultant in to work on your customer service as it really is the worst I have ever encountered. (Plot 62 KingsCroft Holden)**Update - Received response today, maybe a coincidence in timing following this review, maybe not! However Harron have done the usual of skirting around the legalities to wriggle out of any customer care! Full tile floor relay required in 80% of our downstairs space due to a poor finish, nail in grout, cracking tiles. We were advised we could pick a new tile design, which we did. When the floor was re laid they ignored the new choice and relaid the same design we originally had. We did inform them on day one of the project, when only a few tiles had gone down and there was time to rectify the issue, again we were ignored! When the floor had been relaid, Harron neglected to line up the trades to come in and get the outstanding remedial jobs done, cleaning, skirts fitted and glossing, doors being rehung, etc…. We then spent the following week doing most of this ourselves. Harron think this is acceptable as their legal obligation is to replace like for like! They didn’t though did they, we have given up a week of annual leave to complete the tasks they didn’t do! This company does not care and will hide behind whatever rubbish they can to avoid spending a penny on customer care. Anyone considering a Harron Home, please don’t put yourself through the misery.

Rebecca · 11 December 2023

★★★★★ 5/5

Trustpilot

🌟Highly Recommend🌟

🌟Highly Recommend🌟 -Penny Rands, The Brambles. We recently had the pleasure of working with Penny Rands at Harron Homes, to purchase my new home, and we couldn't be happier with the experience. From start to finish, she was incredibly helpful, kind, and always available to answer any questions or concerns we had. Her communication skills were top-notch, and she made the entire process smooth and stress-free from her side. We truly felt like she had our best interests heart. We’ve heard many horror stories of buying a new build but Penny has helped keep us at ease by explaining the process and all the checks that holes go through to ensure they are to a correct standard, which really helped us. After we moved in Penny was there to check everything was going well. She was very supportive post moving. We’ve been lucky and only had a few cosmetic jobs to be done, which Paul (site manager) and his team have nearly completed already!! (We have been in our home for a little over a week). If you're looking for a home at The Brambles, we highly recommend Penny! She will go above and beyond to ensure you find your dream home. Thank you again for everything Penny, you’ve been the best!

Katy · 4 December 2023

★★★★★ 1/5

Trustpilot

Alls good for the 1st year or so but…

Alls good for the 1st year or so but after 2 years cracks everywhere, gaps appearing on the stair, plants all die as they can't survive in the clay soil. Houses behind us have had to have their lawns re turfed now flooding several gardens. Reached out many times including the site manager but nothing. Wish you could add pictures on here.

J · 31 March 2026

★★★★★ 5/5

Trustpilot

I have recently reserved a plot at…

I have recently reserved a plot at Bilsthorpe Chase. Hannah is extremely helpful and very knowledgeable. Nothing is too much trouble. Hannah has helped guide me through the process of purchasing my new home and is only a phone call away to help answer any questions. So far the experience has been great. Looking forward to moving into my new Harron Home.

J · 31 October 2024

★★★★★ 5/5

Trustpilot

Moved into our beautiful home this…

Moved into our beautiful home this month, we absolutely love it! Julia has been outstanding throughout the process making us feel completely at ease and reassured along the entire journey from reservation to moving in. She’s top class at her job and we have certainly had a few laughs along the way :)Now we are living on the development is so peaceful and the house is a dream! Any Minor snags (which you would expect) have been swiftly resolved by Todd and Scott thanks gents!Thanks a lot, Emily and Lauren

Emily · 22 November 2023

★★★★★ 1/5

Trustpilot

Do not buy in Ripon

Do not buy any of the houses in the Ripon plot .Shocking is to nice a word to describe the experience.3years in roads still not finished.Warzones have less craters as there too big to be potholes .Over sized speed bumps put in place with held office told they where standard haha.4x4s struggled to get over.Lots of cars damaged because of themEspecially exhausted,bushes bumpers.Even an ambulance couldn't get in .That's just an example.Houses blocked off with no warning .Left with massive holes in the road .No covering put in place.ie hole 8ft wide 6 ft deep .No thought of the 5 houses that lived past the hole.All with young kids etc .Inside the houses well there's not enough room to write all the complaints on here.Small example is ...Banisters falling down 3 days in.Loft hatch falling out.Doors not fitting .Fans not working.Fences falling down before you move in.Rubble not grass in gardens.Back step and front steps all loose .Fake weep holes in the walls.Faulty windows etc etc etc Just shocking Not to mention the builders and the site rubbish parking etc .Wood left hanging over footpaths to nature walks .Just shocking shocking .

Ed · 21 November 2023

★★★★★ 5/5

Trustpilot

The Hawthornes - Carlton

I would like to comment on how lovely Caroline at the Hawthornes in Carlton was when viewing the showhomes there. She was extremely informative, wasn't rushed and made time for me and my family when thinking of making such a huge decision in buying a new build. We want to thank her for her hospitality and kindness and pass on feedback of how professional and helpful she was. 10/10 for customer service on viewing 😊

A · 8 March 2024

★★★★★ 5/5

Trustpilot

I am extremely happy with my beautiful…

I am extremely happy with my beautiful new home at Riverdale Park. The service I have received from Penny has been amazing she has helped us so much throughout the process. If you are looking to buy a new home I highly recommend this company the quality of the build is excellent. Thank you to Penny and team at Harron Homes. Yaquob plot 16

Yaqub · 13 September 2024

★★★★★ 5/5

Trustpilot

Ann has gone above and beyond 🥰

We were originally interested in a Harron Home on the new Somercotes site, but when Ann reached out to discuss it, she mentioned that someone had just dropped out of a plot at Brierley Heath. We went to see her that same evening and she even stayed late so we could visit after work.

Miss · 22 May 2026