Harron Homes Barnsley reviews

★★★★★ 5/5

Trustpilot

Excellent Sales Reps - Shipley Lakeside, De Mauley Manor, Wyndthrope Chase & Simpson Park

I am in the process of viewing properties and want to mention specifically the excellent, kind and attentive customer service of the ladies at harron homes. Debbie at Wyndthrope Chase, Janette at De Maulay Manor, Charlotte at Shipley Lakside and the staff at Simpson Park. I want to thank you for answering our endless questions, being kind, assertive and helpful. I have viewed at other builder developments and can hands down say that the sales reps at Harron are great... from their smiles and warmth from their knowledge! Thank you

A · 30 January 2024

★★★★★ 5/5

Trustpilot

Plot 123 The Brambles

Penny, Paul and Scott have been absolutely amazing throughout our buying experience. We would also like to thank Christie and Karen who we initially worked with. This is not the first new build house we have bought but it has been, by far, the best experience. Thank You.

Michael · 28 October 2022

★★★★★ 1/5

Trustpilot

Harron Homes Far Grange Meadows Selby

We purchased on the Far Grange Meadow site in March 2023. To be honest we have been appalled by the level of post sales customer service, fighting to get jobs done and then tradesmen who comes months later from the issues being logged come looking fed up and not interested in doing the work. We expected some snagging issues in a new build but these are major issues and ones which NHBC should have picked up on. We are now in the process of complaint to NHBC and quality board. I think we have had 4 site managers in less than 10 months ! Buyers beware.

ClareS · 24 January 2024

★★★★★ 1/5

Trustpilot

Garden issues

We moved into Bishops Glade Ripon in July 2023. The garden is a huge, lovely space. But it is full of closely compacted large stones. I don’t know how deep they go but we have found it is impossible to do any planting etc. in the garden. The small amount of topsoil is mud. The drainage of the garden is poor leaving large pools of water unable to drain away. We have asked Harron Homes for support and advice with this but this has not been forthcoming. We are extremely disappointed and despondent. We do not know what to do. We cannot leave the garden as it is, we have to do something! Therefore our experience of buying this house has been spoiled and the joy of buying a new home is lost.Update - it is true that customer services have been in touch but no resolution has been suggested as yet, let alone a suitable one. When a suitable resolution has been reached I will post on Trustpilot.

Cathy · 22 January 2024

★★★★★ 5/5

Trustpilot

Top houses and super service from Hannah and Jeanett

It has been a great pleasure to have met Hannah at Bilsthorpe Chase. The property I interested wasn't available at her site althought she skilfully found a way to further help pointing me in the right direction to another site nearby where I would find the plot I like. Jeannet at the Maulay Manor greeted me with a lovely smile. She is very knowledgeable and professional. She explained all in every detail, very attentive and friendly. I am very happy about the outcome of my visit and I am looking forward to move to one of the beautiful Harron homes soon.

Mô · 22 January 2024

★★★★★ 1/5

Trustpilot

Harron Homes shameful and a discrace

Update, as suspected I get the standard cut and paste answer that everyone in Yorkshire gets So 5 times now Harron Homes or their contractors have not turned up to our property on BishopGlade Ripon incl waiting in all day yesterday without any phone call, we have 3 sheets of issues snags since June that haven't been fixed including a waterlogged garden full of builder rubble, a leaking garage with a 2 inch gap above garage door, sinking drive way, gaps in patio doors, bannister that all need to be replaced, front door that is being replaced, the list is endless excuse after excuse and delay tactics from Customer services so social media it is. No doubt I will get the same auto response here about ' we will look into it'

Steven · 22 January 2024

★★★★★ 1/5

Trustpilot

Shocking company, DO NOT BUY FROM THEM!

Shocking company, DO NOT BUY FROM THEM!We are currently in a chain and the final culprit holding up everything is these guys. They're treating everyone (including the buyer who's getting the home from them) like muck and they have now delayed the house for no reason! Shocking communication and clearly only care about getting some money in their pockets, cheers for ruining christmas.

Craig · 21 November 2024

★★★★★ 5/5

Trustpilot

Oaklands Heath Site

Oaklands Heath site. The quality of the build was very good. There has been no issues with the electrical and plumbing works and there has been minimal plastering / paint work snags that needed to be completed. Any snags that were identified are going through the snagging process and are getting rectified accordingly. Quality of the workmanship across the board is very good.

Ben · 12 October 2019

★★★★★ 5/5

Trustpilot

Customer service 10/10

We are currently nearing the end of buying a home with harron homes on sandlands park, part exchanging our current home.

Beth · 22 February 2026

★★★★★ 5/5

Trustpilot

We had such a fantastic experience

We had such a fantastic experience, Jane was brilliant and guided us through the process with ease. She accommodated everything we wanted without us feeling we were any trouble. Couldn't have asked for a better experience buying a new home. Thank you!

Kully · 27 April 2023

★★★★★ 5/5

Trustpilot

Very helpful…

Julia Partington was very knowledgeable and helpful when we visited the show home. She really could not do enough to make us feel welcome and valued. She was patient and took the time to explain our options and answer our queries. We will pursue this further. Thank you.

Mrs · 10 September 2022

★★★★★ 1/5

Trustpilot

Issues with drains year after year at…

Issues with drains year after year at Sandlands Park. I moved into my property in December 2020 and almost immediately had issues with blocked drains - not drains on my property, but the main drains. As Severn Trent water had not yet adopted them, it was Harron Homes responsibility to resolve, but alas, they didn't want to know. After many emails to the CEO they eventually got the main drains cleared but sent a snotty letter to all residents saying they won't be clearing drains again. Harron Homes have decided to build an additional phase to the development, meaning that roads still aren't adopted by the council and drains still haven't been adopted by Severn Trent. They therefore remain the developers responsibility. All over Xmas and New Year we have been left (again) unable to shower, wash clothes or use water without fear of overflow as Harron Home has no out of hours provision that is willing to assist. After myself and 2 neighbours having Dynorod come out, we've each been told that the blockage is not on our property - it appears to be along the main drain. After relaying this to Harron Homes we've been toldn told to 'club together with affected neighbours' and pay for a drain company to clear the main drain. The main drain is Harrons responsibility. Harron have decided to make extra profit by further developing the site/adding new phases and it remains their responsibility to maintain the main drainage system. This is simply a 'cost of doing business' for them and I'm sure would have been considered in their financial analysis. Instead of taking responsibility, they push this back to residents every single time without thought or consideration for our wellbeing. I would avoid Harron Homes like the plague given the chance again. This is not good enough and they should maintain the services they are responsible for. If they had not pressed on with further development Severn Trent would have adopted the drains by now and they would have been out on Xmas Eve clearing the problem not leaving us to struggle over the festive period.

Nic · 31 December 2023

★★★★★ 5/5

Trustpilot

Thank you Caroline at the High Gables…

Thank you Caroline at the High Gables site in Pocklington. Very informative information and answers to my questions about the property and site.

Darren · 25 June 2024

★★★★★ 5/5

Trustpilot

Reserved - Simpson Park

We have just reserved plot 26 and we are thrilled. Karen has been amazing and so helpful. The development is lovely and we cannot be happier. We cannot wait to move in! Thank you Karen and Rachel!

Tarn · 27 August 2023

★★★★★ 1/5

Trustpilot

Purchasing Harron Holmes has become the…

Purchasing Harron Holmes has become the worst nightmare we had a leak 2 weeks back I kept calling customer service who are absolutely useless and told them about my situation and sent them photo it’s gone over 3 weeks for this now still not heard anything the leak as now got worse and speaking to one of the lady in customer made me aware we are now closed till 3rd January due to Christmas festive which mean it’s okay if you have the leak it can be looked at when the festive period is over. So when your buying the house things will look really good but after you move in no doubt you will run into problems. The customer service which I think the staff there that has been dealing with my stuff need to be sacked of not taking this serious. This is a serious detrimental situation of leak I was in and they chose to ignore it and by NOT pushing it further and taking this serious. When you have paid so much money for a house it’s NOT WORTH IT. IF YOUR CASE IS BEING DEALTH WITH JENNIFER LOVE IN CUSTOMER SERVICE TEAM THEN HAPPY DAYS BECAUSE YOU WILL HAVE NOTHING DONE AND JUST FALSE PROMISES and then after a while you will be told I’m not dealing with your plot someone else is and you never know why maybe to save their own back for not doing the JOB PROPERLY. They keep saying we are sorry about this and that’s all you hear from them. This is worse disgusting pathetic experience I’ve been through and worse nightmare. One of the things that I will also do is get in touch with the local paper, and get in touch with ombudsman team. To make sure people know this.I would love people to get in touch with me face to face and discuss this of NOT buying Harron Holmes.

Ghazala · 25 December 2023

★★★★★ 5/5

Trustpilot

Matt now at Thorpe Medows

Matt initially at Heritage Green, was incredibly informative and professional. Just bumped into him again at Thorpe Medows as we were measuring up the Windsor that Matt supported me with purchasing. Same professionalism and level of knowledge regarding a different stage of the purchase journey. Matt is a commodity to the service.

Jack · 18 February 2022

★★★★★ 5/5

Trustpilot

Hannah couldn't have been more helpful…

Hannah couldn't have been more helpful and friendly. We are looking at a plot at the Bilsthorpe development and she has gone above and beyond to give us all the information that we need. Thanks Hannah 👍

Steve · 20 August 2023

★★★★★ 5/5

Trustpilot

Oaklands Heath

I am buying a house at the Oaklands Heath development and I am so grateful for Jacquie’s help- especially being a first time buyer! Jacquie has been fantastic throughout our reservation and buying journey, she is really helpful and informative and is always happy to discuss any questions with us. Thank you very much!

Ciara · 15 October 2021

★★★★★ 5/5

Trustpilot

Hockley Croft

Stress free and easy purchase of our new home. Michelle and Jessica were extremely helpful and answered all our queries and requests efficiently. The house itself is built to a high standard and as with all new builds, there are snags and the site manager is very much on the case to getting these sorted - no issue seems too small.

Sam · 28 December 2019

★★★★★ 5/5

Trustpilot

1 year after moving in to our home

1 year after moving in to our home I just want to say that buying our home at amberwood Chase was the best decision we ever made.Being from the industry we were under no illusion of the potential problems with new builds but I can honestly say the sales and site staff have been amazing throughout and we love our home.

Lyndsey · 27 November 2019

★★★★★ 5/5

Trustpilot

Great Customer Service

We visited the Shipley Lakeside Development and was warmly welcomed by Charlotte. We were looking around getting idea for when we are ready to buy next year. After a disappointing visit to Avant where customer service and build standard was shocking we were in awe of the service we received from Charlotte. The show homes were to an excellent standard and so was the customer service. Charlotte had plenty of time for us and did not push anything. She answered all the question in detail and we felt safe hands with her. This build definitely does have the family feel and we will be returning in the new year.

Jacob · 10 December 2023

★★★★★ 5/5

Trustpilot

Hannah at Bilsthorpe Chase Notts has…

Hannah at Bilsthorpe Chase Notts has gone above and beyond to make our journey easier to choose and put a deposit on our future home. Also she conversed with her Manager on a couple of queries and they have been generous and helpful. Hannah arranged a site visit with the Site Manager Kev who explained things well. Also we are sent weekly updated photos of the progress of the house. We will add another review when we are moved in. So far excellent.

J&J · 9 December 2023

★★★★★ 1/5

Trustpilot

2nd time review for Harron Homes and…

2nd time review for Harron Homes and still the same 1 star experience! I've now run out of characters on our previous review of our house purchasing experience so feel compelled to help those considering buying a home from this unethically run organisation to reconsider by bringing our most recent post sale experience to your attention, feel free to catch-up on our previous experiences!We have been trying to have non-stop leaks into our home resolved since the day we moved in. We have had and continue to have leaks into our lounge bay window, integrated garage and the small conservatory in the kitchen area(which Harron are trying to avoid doing anything about as they seem to have 'lost' the previous records of failed repairs...good job for them I keep all of mine!). These aren't small leaks either, they are flowing water flooding the property, its a shame Trustpilot don't allow images to be added to reviews as mine would shock potential buyers. I can all but guarantee that if you make the mistake and buy a Settle, Ingleton or Warkworth (the rest probably leak too I just know these do through many of our neighbours sharing their stories) you will be dealing with similar issues too. The latest round of exchanges with Harron Homes Yorkshire Customer Services Team resulted in an appointment being made to attend our property on Friday 17th November. We waited in all day, no one showed up, we have now chased on a number of occasions and are being met with the familiar wall of silence that follows almost every attempt of an interaction with any of their Customer Service Team. So back to harassing the board of directors and MCOL proceedings we go...Do yourself a favour and avoid years of hassle and messing around, just buy from an organisation that has a basic grasp of decency and any sort of company values.*Update to Harrons reply, more information was requested to avoid the review being removed, this has now been supplied, again. Still no contact though. Farriers Croft, Plot 80.**2nd update, there must have been a no expense spared detailed investigation into the hundreds of unanswered emails I’ve sent to Harron Homes, I feel so relieved to be sat here patiently waiting knowing that any day now someone will muster the decency to respond…or it could be the familiar hard to get treatment I’m still receiving?!?***Update 3, still no response despite it being looked into, I suspect the looking into has revealed the tangled mess that Harron Customer Services have created for themselves and now the default ignorance is bliss approach has been adopted. It’s OK as I’ll be posting separate reviews for each one of my countless emails sent to the Company Directors. Should make for some interesting reading and a more representative Trust Pilot score!

Damien · 6 December 2023

★★★★★ 1/5

Trustpilot

Where to start…buy a home from Harron at your peril!

Where to start…our home(Settle) has experienced no end of significant leaks into the kitchen(small conservatory), lounge bay window and garage present from the very first days that the property was handed over. The standard of construction of these houses is shambolic. The sales representative will promise you the world and make you feel like you are buying a luxurious home built to high specification, well I can tell you that you are most definitely not! The interior and exterior damage caused by Harron Homes failure to make right the defects present from the build of our home is significant. All attempts to fix these have been botched jobs that fail within weeks. We have had to unrelentingly contact Harron Customer Service, their Managing Director and Company Directors who on this latest occasion have all taken to ignoring attempts to finally resolve the whole miserable experience which is now resulting in me pursuing this matter formally. We are also not alone as almost all of our neighbours have experienced similar issues in their homes which include Warkworth, Ingleton, Salcombe and Edlingham, the details of these will follow. My advice would be to steer very clear of this unethically operated business and spend your hard earned money elsewhere. You’ll notice that all of the positive reviews are from poor unsuspecting people in the process of buying or have just taken ownership of a property, we too fell for the trap of being charmed by the sales representatives who in credit to them are great at selling these properties, you’ll also notice that all of the reviews from people who actually have any actual experiences of the quality of these homes are not so glowing. Once the honeymoon period of buying your almost certainly defective home has passed and the house has failed to pass the test of very little time, like mine and so many others have, the reviews would be somewhat different. Please do not fall into the trap of letting false promises and the excitement of buying a new home let you overlook what many people such as me who actually own these properties are trying to warn you of which is that they are undoubtedly lying to you and your home will quickly develop into the structural equivalent of a colander! The response from Harron below was not to offer any assistance, it was an attempt by them to have my review removed, unfortunately I have all the information/evidence, further example and demonstration of the lack of moral compass that runs freely throughout this organisation. You should also notice Harron does not allow any comments to be made on their Facebook page…what are they trying to stop people sharing with the wider world? Please open your eyes people and do not be hoodwinked by sleazy sales tactics with no substance at the end of the agreement, your dream home will quickly unfold into a nightmare experience.*Latest update on the revised response…nobody has tried to contact me. As highlighted in my review I have sent multiple chasing emails to customer services, Yorkshire customer services, the director of Harron homes and the company directors trying to get a response, all of these have been ignored so I would be keen to understand what this proposed resolution was? Could you please advise the time and date that this attempt was made?*Still no response to when this alleged attempt to propose a resolution was made…just another attempt to have my review removed by flagging as inappropriate by Harron Homes.*Still no response to when the resolution proposal alluded to was made? What this further consolidates is the ‘ignore the inconvenience until it goes away’ approach Harron have to customer service. I’ve also emailed the Yorkshire customer services address as suggested…you’ll be surprised to hear that there has been no response to this either, farcical customer care! What attempts are clearly being made by Harron is to bury any negative reviews on here with meaningless ‘my buying experience was amazing’ feedback which as I’ve tried to warn unsuspecting consumers will be the case, it’s after a few months later with some wind and rain for these houses to contend with where the real quality comes to the surface.*Update, email response received from Yorkshire Customer Services, the same as the one we received 2 months ago which ultimately resulted in ignoring all attempts by me to resolve this amicably stating that Harrons appointed contractor would be in touch that day(over a week ago), no contact has ever been attempted.*Update, still no contact from contractor, chased Harron again and have received a reply 2 weeks later citing annual leave as the reason. *Update, chased again, 1 week later…surprisingly no response!*Ran out of characters, started new review on trying to get issues sorted!

Damien · 6 December 2023