Trusted Agent profile · Barnsley
★★★★★
1,363 reviews across 2 platforms
Bleachcroft Way, Barnsley, S70 3PA
Harron Homes's office in Barnsley, at Bleachcroft Way, is rated 4.0 out of 5 across 1,363 reviews on two platforms, including 2 Google reviews rated 1.5.
Tell us what you need and we'll put you in touch. Harron Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnsley.
Every review we hold for the Barnsley office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve had such a brilliant experience…
I’ve had such a brilliant experience with the Laughton Gate development whilst looking for my first home. The site itself is lovely, well designed, welcoming, and clearly built with care.
Thank you so much for your kind feedback. We’re delighted to hear you’ve had such a positive experience and that our team supported you throughout your journey. We hope you enjoy many happy years in your new home.
1/5
Trustpilot18 month review; incentives to 'save' money, only to spend more than you saved fixing your new home upon completion
Harron Homes offer first class sales pitches and employees who are oustanding at this element of their respective jobs. Unfortunately, post sale, the customer care experience is abysmal and almost non-existent. While they are generally happy to rectify poor work, craftsmanship or defects to the outside (front facing, where prosective buyers walk) of the property, the internal finishings are almost laughable. To the cynics, obviously, no house is ever perfect, however Harron seem to take excessive pride in their sales teams and stop everything else once you've completed your transaction. I, alongside several of my neighbours who all moved in at December 2022 have had 18 months of poor quality houses, doors put on backwards (they're also the cheapest MDF you can find, most don't fit the door frames), i've had 4 replacement front and rear doors, walls have had to be replastered, a garden which (remains) more akin to a swamp when wet, builders there to 'rectify' work creating more issues (and then wilfully ignoring them - like lights popping out of the ceiling, cracks, splits or dinks in your walls as if they never happened) requiring you to spend yet more time trying to get them to call out which is also a chore in itself. The number to call is consistently busy (this should give some indicators to the amount of issues they have) and emails routinely go weeks unanswered, even when only requesting updates or confirmation of dates for works to be completed. If you are one of the lucky few who happen to get a 'complete' house, you will have a house for life, however so many (read similar reviews from their sites in the surrounding areas, and speak with other estate agents/new build sales offices) seem to operate on a sell first fix later policy - several of us having only lived her for under 2 years are now looking at selling and moving elsewhere as we have all but given up. 3 site managers and deputies in 18 months (should speak volumes), a prioritisation of cost over quality homes (the last dept. manager resigned as they consistently refused to the do work properly due to cost), internal reports are hidden and likely incomplete, they grant no access to information about the home you are buying I could go on. I had in excess of some 100-150 snags, and while non of these were structurally related, the finishing touches, quality of material, craftsmanship and care taken in building these, coupled by awful customer service is awful. Do not make the same mistake I have in buying with this company, they talk a good talk but haven't walked in their life. I will sell and move elsewhere, i'd strongly advise you to do so too. They ask for 5 star reviews as soon as you've moved in - look throughout for the updated reviews and you will quickly find a similar story of headaches and problems.
Hi Joseph and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have liaised with our customer service team, and they advised they have no outstanding items at current. We would urge you to contact our customer service team on northmidlandscustomerservices@harronhomes.co.uk so they can investigate further.
1/5
GoogleAbsolutely shocking, would not recommend this site to our worst enemy. We moved in 2024 still having issues. We’ve got damp, leaking back door, non compliant fire door with 2 babies in the house. Windows that don’t shut, breezes coming through the house. Can’t get anyone to actually sort them just getting fobbed off by site managers, contractors and customer services. Been in the property 17 months, tell me if this looks like the property is less than 2 years old. Oh also having to have our water cylinder changed next week because they’ve stuck the wrong one in 👍🏼 run if you are thinking about buying here. Sales office lie and deceive on options too, paid to have an upgraded shower, stuck different one in and didn’t bother to tell us, what they stuck in was £500 less than what we paid. Horror Homes not Harron Homes.
5/5
TrustpilotBrambles Retford
Buying a home during Covid was always going to be eventful and after some uncontrollable delays we are finally in our beautiful new home. Both Christie and Karen were professional and efficient throughout our process and Paul the site manager has been extremely helpful. Thank you all for your assistance in helping us to purchase and move into our new home.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThe journey to a new home !!
Moving house is a challenge for us all , not something we experience very often in our lifetime , but I now wish we had bought a new home years ago. Harron homes have walked us through the whole experience always there when we needed something answering , helpful at every stage . Now we have moved to our new house we can finally call it HOME , please don’t think there won’t be a few issues , there will be!! Don’t think there won’t be a few snagging jobs that need finishing !! There will be, but trust the team at Laughton gate Dinnington and they do everything to help.Thank you to the whole team (plot 55 ) is fab 👍🙏
Hi Paul and thank you for taking the time to leave a review. It’s great to hear about your experience at Laughton Gate. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotMy husband and I are so excited to be…
My husband and I are so excited to be able to say that we have today reserved our plot at the Simpson Park estate.
Thank you for sharing your experience. It is wonderful to hear you’re pleased with the service you have received so far. Thank you for choosing Harron Homes, we look forward to supporting you as you settle in.
5/5
TrustpilotWe are currently in the process of…
We are currently in the process of purchasing a property at Bilsthorpe Chase. Hannah has been very helpful so far. Going above and beyond, keeping us updated regularly. Passing on information on our behalf to other the mortgage company. So far very pleased with the service.
Hi Nicola and thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThank you Nathan and Jeanett
We are about to move into our home at Heritage Green and cannot thank Nathan and Jeanett enough for their help and support through the process. They have always been at the other end of the phone for every little query and their guidance through each step has been amazing. We are so excited to get our keys is just a couple of weeks time. Thank you!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThorpe Meadows
Jeanette at Thorpe Meadows is wonderful! So helpful and knowledgable - provided us with as much information as possible and made the experience of visiting show homes so easy and enjoyable. Jeanette was so friendly and put us at ease, really positive experience! Thank you so much Jeanette ❤️
Hi Charlotte and thank you for taking the time to leave a review. It’s great to hear about your experience at Thorpe Meadows. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotVery good so far
We've exchanged contracts now at the Heritage Green development in Chesterfield. Using their part exchange scheme has been quite intense with a lot of activity at the early stages but since then, it's been great. Jeanett has been really helpful throughout, and is keeping us updated with our build progress. I'll update as we finally move into our new home.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotCarlton | Hawthornes | Nicola
Nicola has been amazing from the Hawthorne's Carlton site. She has been on hand with an questions (anytime) and helped us through the process. Harron are extremely lucky to have Nicola as part of their team. She has gone above and beyond helping us. It is our first time using Harron Homes and would recommend them to our friends and family.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHighfield Manor
We have just been to reserve a plot at Highfield Manor and are extremely happy with the service we have just received. Jane was fantastic in talking us through and helping us understand the process and listening to our views and wishes, making this an enjoyable and lovely experience. We look forward to continuing to work with Jane and her team and can’t wait for our new home.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHarron Homes - Hucknall - Ricky
The Harron homes Sales Hub in Hucknall was great. From the start Ricky was very welcoming and provided amazing customer care, giving very informative but easy to understand information and advice.
Hi Sunjit, thank you for taking the time to leave a review. It’s great to hear about your experience at Sandlands Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotBrilliant Sales Executives - Thoresby Vale
We were very impressed with the Sales Executive Team at Harron Homes, Thoresby Vale. From the outset, they were very transparent and made the Home Mover scheme very seamless. A special mention to Michelle and Joanne for being so supportive and for their perseverance. They are obviously very passionate Sales Executives and went above and beyond for us. Thanks so much. We would definitely recommend Harron.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotHarron Homes Wyndthorpe Chase...Avoid Them.
**Terrible Experience at Harron Homes Wyndthorpe Chase**I regret purchasing a home at Wyndthorpe Chase by Harron Homes. The quality is shockingly poor. Our back garden turns into a swamp every time it rains, making it impossible for my daughter to play outside. The landings and bedrooms are creaking constantly, which is both annoying and worrying. We've noticed cracks everywhere, and to top it all off, the roof in the master bedroom is leaking.Despite reaching out to their customer care multiple times, there's been a complete lack of communication. The site manager visited twice, promising to send a joiner to fix the issues, but no one ever showed up. This has been an utterly frustrating and disappointing experience. I would not recommend Harron Homes to anyone.
Hi Juls and thank you for taking the time to leave a review.We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our North Midlands customer service team is looking into your review. If you have any further queries, we would urge you to contact northmidlandscustomerservices@harronhomes.co.uk.Thanks,Harron Homes.
5/5
TrustpilotVery happy with our new house
Very happy with our new house, builders, site managers and sales staff. We noticed some minor faults and when we moved in and notified the team. Some were easily sorted and others took some organising. Even though we have only been in several weeks, we expected small delays. Generally we are very pleased with the company who went out of there way to make our move in as smooth as possible.
Hi Mark, thanks for your review. It is great to hear about your move to a brand new Harron home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the relevant person/people. Thank you again!
5/5
TrustpilotWe have recently moved in to the…
We have recently moved in to the Brierley Heath site and couldn't be happier. Anne has been fabulous and so helpful; couldn't recommend more.
Hi Gabrielle and thank you for taking the time to leave a review. It’s great to hear about your experience at Laughton Gate. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotGreat experience (Anne Robson Sales Consultant)
My Wife and I wanted to express our thanks to Anne Robson (covering Bishops Glade sales office) for her fantastic customer service and support. The reservation process was clear, informative and collaborative. We left the session completely happy and cannot wait for our home to be built. Anne, you are a credit to Harron Homes
Hi Michael and Samantha, thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Bishop's Glade. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotBonus waterfall feature
Moved into our lovely new house in March this year on the Far Grange Meadow Site, Selby. For no extra cost the builders have even left a waterfall in the living room. A problem that they knew about prior to us moving in. Instead of fixing the leak they just painted over the water damage to make us think it was sorted. We have complained about this for months and we are still left with water leaking through the roof three months later. To top it off the site manager is now ignoring me. Please could someone from head office contact me to resolve this issue before it causes more damage
Hi Austen, thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have liaised with our team and are aware that our customer care team and site manager are in contact with you. If you have any further queries, please contact yorkshirecustomerserivces@harronhomes.co.uk. Regards,Harron Homes.
5/5
TrustpilotExcellent service from Hannah at Bilsthorpe Chase
Just a few words to say how well Hannah did to guide us through the process of purchasing our new home. Hannah was calm and collected through all the process and made us feel at ease. The experience for the whole 5 months was excellent, above and beyond. Many thanks Steve and Maria
Hi Steve and Maria, thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotReally had a great time during our…
Really had a great time during our visit to Harron homes Riverdale Park, Wheatley Rd Doncaster. Mrs Penny was very helpful and polite. Great customer service.
Hi Taukei and thank you for taking the time to leave a review. It’s great to hear about your experience at Riverdale Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThe sales consultant Jane Jubb at High…
The sales consultant Jane Jubb at High Field Manor has been fantastic. We have called Jane many times even at odd hours to ask questions and she has been helpful every time. Jane has advised us many elements in buying a new build and we hope to get a deal done soon.
Hi Manish and thank you for taking the time to leave a review. It’s great to hear about your experience at Highfield Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotBrilliant service
Brilliant service from the moment we stepped through the door. Charlotte was professional and yet had a lovely caring approach. She couldn't have done more to help us.
Hi Trevor and thank you for taking the time to leave a review. It’s great to hear about your experience at Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotI couldn’t have ask for a better sales…
I couldn’t have ask for a better sales executive. Since my reservation at forest reach plot 35, Alistair Cobbett and his team at forest reach has been very helpful, by responding to all my enquires in timely manner, explaining every detail, chasing up my mortgage offer. More to that, he is making sure everything goes on smoothly. For all of these, I’m ever so grateful
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Harron Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnsley.
