Hunters the Estate Agents Barnet reviews

★★★★★ 1/5

Trustpilot

Useless from day 1.

Useless as an agent. They do not even know their own contracts. As a tenant I was left out to dry. They did not want to know when I had an issue. I was basically told to pay for what I had signed up for. Although the contract I had signed had a get out clause that I was having to quote to them to get them to talk to myself. All via email. Absolutely useless and contact was slow and usually at the end of a working day so as I couldn't get a follow up response till at least the next day or longer. I ended being told to shut up and put up in not so many words. Pay what you owe. Which was never an issue I just wanted out! They struggled to deal with the scenario and even when they did act upon my instructions it was very labored. The manageress was no better than the person in charge of the letting. I had to put her straight a few times and quote her own mistakes. Constant battle to get them to take action with the landlord or reply to myself.after being forced £580 to pay for a service that they had on file was a joke. I asked for the full works if I was having to pay for it. Photos etc. But the refused to come and take them. I'm not saying they robbed me, I'm telling you! I seriously doubt that the landlord was paying that sort of money for that service every time they required a new tenant.Finally after paying a lot of money for a house I never touched they managed to get some other poor soul to rent the property. If you are a landlord. It's not all about the money. Stop being horrible people and make nice house for people to make into homes. If the property you let out is a mess than people will not rent it unless they are desperate like myself at the time. Would you live in it!!???

Micky · 1 June 2021

★★★★★ 5/5

Google

First there was a delay with probate. Then the probate company went into administration. That company arranged the flat clearance which never happened. Hunters saved the day with a last minute clearance by a friendly and helpful company. Luke and Elliot kept everyone informed at every stage. A total Godsend! Can't recommend them enough.

Roy · 28 January 2024

★★★★★ 5/5

Trustpilot

Great Experience Chris Keri @ Worcester Park

I had a great experience with Hunters.Great team and certainly helped the purchase of our house go as smoothly as possible.We worked with Chris Keri in Worcester Park, Chris was very responsive to email and helped run through all the legalities and paperwork with us with his positive energy. Even he printed out and signed up our papers as a witness.Chris has great ability to get you to buy a property in the shortest way with a great professionality.I would like to say special thanks to his director and team too. They are highly professional and cooperative.Many Thanks,Ceren & Umit

Umit · 28 April 2021

★★★★★ 1/5

Trustpilot

Hunters

Hunters , Skipton. Worst estate agents to deal with. I have dealt with all local estate agents and they’re completely incompetent. Moved into a house within weeks black mould started forming, landlord/estate agent ignored despite having a 8 week old baby in the house. Spoke to previous letting agent, the property was known for having damp(why let 3 kids move in)! Had a leaking shower for over a month before it was fixed, as landlord couldn’t afford it (£80). Windows were screwed shut so couldn’t even air the property again refused to fix the window. We ended up having to move out after 16 weeks. The landlord came into a property when we weren’t in and redecorated, hiding the mould so they could sell it. (Currently on the market) The removed items belonging to us from the property and now they’re refusing to give us our deposit back as we left early!!!! Would not recommend!

Megan · 19 March 2021

★★★★★ 1/5

Trustpilot

Do not rent from them

Do not rent from them. They refuse urgent health and safety repairs.

Butrint · 26 September 2026

★★★★★ 1/5

Trustpilot

Avoid Hunters like the plague!

Hunters Pontefract are an absolute shambles! We found a property we liked and we wanted to move in, it was a townhouse property 3 bedroom with an en-suite priced at £475. What an absolute steal, right? Wrong! On the day we moved in, which was August 2018 our boiler was not giving hot water as it had no pressure in it. We called someone out who didn’t arrive until 2 days later, you have to report the issue on the internet system they use fix flo. The boiler had lost pressure, the piping work by the boiler had a hole which would leak when pressure needed adding, sadly our boiler kept losing pressure repeatedly and it was up to us to keep adding pressure every 2-3 days as their response when I called is “that’s normal for a boiler to lose pressure” . It leaked into my little boy’s room at one point and we were told we are liable for paintwork and damage. He had to be in our room for over a week due to the damp state of the room until it dried out. They sent someone out in relation to the boiler who said “it’s a number of things that could be wrong so I can’t fix it” We began having a leak from our bathroom and reported it, the gentleman that came out suggested our wall was causing the leak and to monitor it. It began leaking into the living room, for weeks no one could identify the issue. Lastly, an agent that came out noticed our tiling as he advised it was really to fall off and was not fitted correctly condemned us from using the bathroom and came out again to rip the tiling away. The en suite was the same but this is still awaiting fixing. Anyway, the leak was not getting better and we couldn’t use the bath or the shower for over a week so were using the en suite, the leak kept getting bigger and bigger. I was at the doctors and they asked if someone could come try and fix the leak whilst I was out which I agreed to, I came back to my home and the living room had a gaping hole in the ceiling full of dust and mold. I was cried that much my mum called the contractor to ask what on earth he had done but his point was “well, I’ve fixed the leak but we can’t fix the ceiling so arrange that with hunters” 3 months later and still not fixed! At this point, I asked to be let out of my contract for the safety of my son and what he was living in.My oven door was loose as well, it would stay up right but would fall down with no springs to steady it when opened so was rather heavy to open. They couldn’t do anything as my landlord was on holiday and could not get a response from him until returning home. After the date he was meant to return home, they couldn’t get a response about the oven. Then, I was baking with my son and the buns had gone in the oven. 10 minutes in, I was stood washing up and my son was making icing on the kitchen floor and the oven door started to crash down, I had to push my son out of the way and it hit the floor to glass shattering everywhere, including glass being stuck in my foot which took over an hour to take out. My partner had to come home early from work because I was in such a state but luckily our son was unscathed. I cried and begged them to let us leave on the phone and spoke to Amie who promised a contractor would be out to clean the glass up and try and repair the oven with tools in his van . The man came out in a jaguar in passing from a rugby game, he had been instructed just to take a look. He said before even looking at the oven “it needs a new oven, I will leave you to clean it up” I was shocked. I was expecting to have some help at least disposing of the glass as he was being paid to attend the property so me and my partner had to clean the glass up and throw it in the bin repeatedly cutting ourselves from the glass on the floor. Within a couple of days, the chap was back with a new oven so I was happy with the quick turn around of that.At the beginning of September we were told we could vacate our property the next month as it was requested to leave by October at the latest. We are leaving in a couple of weeks but the repairs such as the boiler and ceiling hole and tiling in en suite are still awaiting repairs and the house is already back up to rent even though it is still awaiting repairs. If you see a townhouse at £475 with these guys and think it looks nice and you want to go for it. DONT DO IT. Avoid Hunters at all cost, they are an absolute shambles!*Update* 2 weeks before leaving whilst packing up they emailed us saying a house viewing was to take place, I asked if this could be done a different time as we’d all be tired after work with no 48 hours notice, solid no. The same day my son was sent home from nursery throwing up and feeling unwell. I called asking if they would reschedule and basically the manager informed me “if you don’t comply, we can keep you in your tenancy and you can’t leave” I told them my son would be laid on the sofa throwing up and they just didn’t care.

Anon · 30 January 2021

★★★★★ 4/5

Trustpilot

Great service.

Great service.I sold and purchased properties through Hunters and they were really good.Other reviews have mentioned the 20 week tie in which is a downside if you are wanting flexibility (and this is why I've given 4 stars, but this is a corporate decision which the staff can't change).In terms of the staff at the Pudsey branch, they were really helpful. Particularly Kirsty who responded quickly and was really knowledgeable, friendly and helpful. Despite a large workload she remembered personal details which helped build up a good customer relationship.The only other downside is that I do believe there isn't enough staff to cope with the workload. Despite Kirsty always responding to our queries quickly I did get the impression from others who I spoke with that they were incredibly busy. I do hope Hunters as an organisation address this.Overall though they were really great and I'd use them again. We did have to do some chasing, but I would expect this as they aren't a personal service to us, and they were always really quick to get back to us and always knew the answers. Kirsty also worked really hard to get the house sale and purchase turned around really quickly and I'm very grateful for all her hard work in doing that.

Caroline · 9 December 2020

★★★★★ 5/5

Google

We had an excellent experience with Hunters of Barnet. Elliot was great to deal with and kept us well informed, and helped with every step of the journey, creating a great level of trust in the home buying process. Would highly recommend!

Richard · 26 July 2024

★★★★★ 5/5

Trustpilot

Hunters Kendal

Hunters. Kendal.Have no problem recommending this branch. Unfortunately lockdown got in the way. Launch was on Wednesdsy and lockdown Friday which restricted viewing. Kept me well informed as to who was viewing. When I did get a sale dealt with the buyer in no uncertain terms as he was trying to find lots of faults to drive down the price. He didn't succeed! Suzanne Jackson valued my property and was informative and good to deal with as were the rest of the staff in the office dealing with Kendal.

Colin · 15 October 2020

★★★★★ 1/5

Trustpilot

Don't even bother to get back to you

I contacted Hunters (Darwen) about a property to rent in Great Harwood. From looking at the pictures online, I knew that I would like to move in there but obviously I wanted to view it so that I could be sure. I didn't even get as far as viewing it though. I emailed them about it and promptly received a response, asking me to fill in an application form and send it back so that a viewing could be arranged. I hadn't heard anything back for a while so I had to call them to chase it up. A few days later I was asked for guarantor details, which I provided, and ever since I have heard nothing. The last email I sent them, was two weeks ago. Now I understand that maybe I didn't meet the criteria for the property, however it would have been nice for them to contact me about this. If I did meet the criteria, I obviously still have not been contacted and this is VERY disappointing. They could have rented out this property by now, if they actually responded to people. There is a strong lack of communication within this company and it is very unprofessional. The property is still being advertised, so obviously no one has rented it out. Its a shame that Hunters didn't take the time to get back to me and as I said before, I am very disappointed by this. Unfortunately, I will not be using Hunters in the future. My message to Hunters...Please take the time to respond to your customers and don't just ignore them. Keep them updated on applications and don't just leave them clueless. A little effort goes a long way. If you made the effort to respond to customers, you could be renting out properties way faster.

Jessica · 30 August 2020

★★★★★ 5/5

Google

Even though Hunters were not my agent they were great at communicating between their client and myself. Luke from Hunters was approachable, contactable and responsive to calls and emails.

Kanakaraj · 8 August 2025

★★★★★ 1/5

Trustpilot

Sutton Coldfield - Lack of Professionalism, Very Pretentious & Discriminatory

If 0 stars could be an option then I would have put 0. 4 weeks ago I contacted Hunters, having spoken to Kimberley to want to view a house. She told me she is “so busy replying to morning emails and will get back to me”. (To me this meant I will hear back by the end of the day... to which we never and we contacted Hunters again, to be told they are “so busy”). Kimberley phoned back the following day, took our details, and told us that we “can not afford” the house we wanted to view and “why would we view a house at offers over X amount, when X amount was all we could afford” - which was rather pretentious, condescending and patronising. It seems that Hunters only deal with you, if you are willing to pay the asking price. Anyway, there was another house we wanted to view - Kimberley said that she will organise the viewing give her 24 hours, 4 weeks later, this viewing still hasn’t happened. Over the elapsed 4 weeks, we gave hunters another chance and wanted to view another house, to which we still haven’t heard back about. Having spoken to family and our financial advisor, we wanted to view the original house we initially enquired about because our circumstances have changed. I spoke to Kimberley again, who said “oh I remember talking to you, why do you want to view that house when it is out of your budget” to which I explained my financial situation has changed, and again, she asked why. Which I find rather patronising when I have my DIP for proof yet she is very unprofessional and invasive. Kimberley said “oh great, I’ll get back to you by the end of the day for the viewing”.... nothing. So I left it a few days, still nothing, and I phoned hunters wanting to make a formal complaint. This started to feel personal, and rather discriminatory. Is it my age? My race? My finances? Me and my partner started to feel as if we are being looked down on, so I phoned to make a formal complaint and wanting to speak to Faye. Kimberley explained Faye doesn’t work Sundays, and wants to know why I want to make a complaint - to which I replied - that’s something I want to discuss with the branch manager. She then followed with saying - you have done viewings with us before haven’t you, and I said well this is why I want to complain as I have made 3+ attempts to get a viewing and over 4 weeks, there was absolutely no effort and lack of professionalism - after giving them many chances. Kimberley began to say “oh no that wasn’t me. That absolutely was not me, it was my colleague who has said all this, I would not do that, I am the type of person who will work past 5:30pm to get you into a viewing and take you in my own time” - yet over 4 weeks, she was unable to organise one. She was then readily wanting to make a viewing for us - but we had gone to another estate agents and actually bought a house - who’s service was much better and professional. Kimberley said Faye will call me back on Monday 27th July (I spoke to Kimberley on the 26th), and today writing this review on 31st July, Faye, the Branch Manager, has still yet to follow up which sums Hunters in Sutton Coldfield up as a whole. Lack of customer interest, lack of communication and lack of professionalism. In a job where communication and customer interests are key to either selling or buying a house, I am surprised any body would want to list or buy a house from this branch. This again, feels very personal and discriminatory, regarding either my race or age. Otherwise - what else is the reason? Which no one could answer. In 2020, this is very surreal and saddening. I hope hunters genuinely read this review and sort out their branch, and educate themselves on both communication and professionalism. I do not want this to happen to anyone else - and I hope this gives prospective customers an insight into potential treatment they may receive - and go to another estate agent.

Alex · 31 July 2020

★★★★★ 5/5

Trustpilot

North Somerset’s Best.

I’d just like to thank all the staff at Hunters in North Somerset, Yatton, Portishead and Nailsea offices. They have sold 2 Of our private houses for us in the past 3 Years, and one of our rental properties before that. All Were sold in a matter of days. Of the 2 recent sales the 1st one went through smoothly in 2 months. The second was not quite so good through no fault of Hunters I might add.2nd property sold the 1st day on the market but turned out the lady was telling porkies about her funding so she disappeared after 2 weeks🤬Another Confirmed buyer Within the same week and except for the obvious Covid delays, mainly being unable to sort removals, this time everything went as planned.Many thanks to Richard, Mandy and James for their excellent Professional service and I would strongly recommend Hunters to anyone thinking of selling in the North Somerset area. They know the market in this area so well and really go the extra mile for their clients.

Steve · 27 July 2020

★★★★★ 5/5

Trustpilot

Really happy with the service from…

Really happy with the service from Hunters Stourbridge with the sale of our property. Ellis was great, easily contactable and dealt with any queries or concerns we had. Would definitely recommend to others and sell/buy through Hunters in the future.

Nicola · 15 August 2024

★★★★★ 5/5

Trustpilot

Hunters woodseats.

Hunters woodseats.Bought my house with these guys couldn't have asked for anyone better they kept me upto date, chased things up when I didn't seem to be getting anywhere, brilliant ! Elliot was lovely at showing me around and sorting any problems, then Joanne was fab at chasing things up and giving the solicitors a kick up the... thank you 😊 even got a moving in gift 🎁

Samantha · 1 September 2022

★★★★★ 5/5

Google

Luke Salvi at Hunters has just sold our property, thank you! The sale process was complicated and difficult, with several buyers withdrawing for various reasons but Luke persisted with great patience and determination. We had previously instructed other agents in Whetstone but they did not compare with Hunters, who have years of experience and know the local market inside out. We will certainly use them again and thoroughly recommend their services.

John · 10 April 2025

★★★★★ 5/5

Trustpilot

Hunters Wetherby - Katy Huscroft and team

Katy has been excellent - she's kept us up to date, chased solicitors for us, been reassuring, honest, fair and personable. We've felt like we've been a safe pair of hands throughout and have really appreciated her input and guidance. If any of our friends are looking to sell, Katy will come highly recommended and I'm sure our vendors would second that.The wider team were also excellent, contact with Beth and Charlotte at the beginning of the sale was also great and Justin has infectious enthusiasm. A great, well grounded, passionate and caring team all around!

Lucy · 9 June 2020

★★★★★ 5/5

Trustpilot

Amazing service for landlords.

I am a landlord with several properties in Sutton Coldfield. This was the first time that we had used Hunters, and what a pleasant surprise it was. The speed and efficiency with which they found a new tenant amazed us, and their charges were considerable less than other agents. Sharon was outstanding, made every step easy and was a pleasure to deal with. If you are a landlord then I highly recommend this team.

Colin · 1 October 2021

★★★★★ 5/5

Google

I cannot recommend Hunters enough. We have been working with Luke for both the sake of our house and purchase of our new house, and he has gone over and above throughout the process. When our original sale fell through with the first agent we used, Hunters took it on and sold it with the space of a few weeks. Luke has patiently helped to move along some challenging queries that came up as part of the survey, and helped to resolve them quicker than they would have been otherwise. His local knowledge has also been valuable through the sale and purchase. We have been more than happy with the service Hunters provided.

Alice · 25 November 2024

★★★★★ 1/5

Trustpilot

Really poor service from Allison…

Really poor service from Allison (Sutton branch) where she failed to assist with referencing as she failed to understand how self-employment is orchestrated via accountants. She did not acknowledge my income despite having 2 years rent in my savings account as proof of funds and a impeccable credit rating, not to mention 25yr working history.

Atif · 18 September 2025

★★★★★ 5/5

Google

My experience with Hunters has been absolutely brilliant. They are extremely professional. Their knowledge of the market is impressive and their customer care is simply exceptional. I felt hugely supported every step of the way with my sales transaction. The communication was frequent and informative. I didn’t initially have much knowledge about the process but they made sure that I was fully informed. I felt a little anxious about the whole thing as the market is unpredictable but Luke was great at reassuring me. It was easy to build trust with Robert and Luke and it’s clear that they are passionate about what they do. When dealing with them, you can dispel any myths or stereotypes that exist about dealing with estate agents. They are phenomenal! Their network of contacts is great too. I took their recommendations for a lawyer and a chap who does clearance and I was very happy with who they had recommended. A trouble free and speedy transaction all thanks to them. I really can’t recommend them highly enough!

Gilliana · 26 October 2019

★★★★★ 5/5

Trustpilot

Hunters Harrogate

Hunters HarrogateLooking at the reviews here, it seems that people either love or loathe Hunters, so I assume their service varies by branch. However, I can't recommend Hunters in Harrogate highly enough - particularly our agent Sam Newby. Our property sold the day we instructed Hunters without it even going onto Rightmove! Of course, not everyone can expect their house to sell so quickly, but what made the difference to us was that Sam Newby had a client who was looking for similar properties. Sam told her our house had just come on the market and encouraged her to view it. She fell in love with the house and made an offer almost immediately! Good, old-fashioned agency, as Sam called it. Sam's work didn't finish there. He was available to contact at any time - even evenings. At times he was the only person we could get to speak to when the inevitable issues arose, and he always sorted out the problems. As we were approaching exchange, Sam was on holiday, but he still said we could phone him if there were any issues, which we needed to, and he responded with his usual good humour and helpful attitude. Thanks to Sam, our worries were alleviated and our sale went through smoothly in the end. If you are selling in the Harrogate area, the I wholeheartedly recommend Hunters.

John · 10 August 2019

★★★★★ 1/5

Trustpilot

Dishonest, incompetent and terrible attitude

Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.

Adam · 8 July 2019

★★★★★ 1/5

Trustpilot

If there was a minus it would be -5...

If there was a minus it would be -5.... throughout our tenancy of 6 years over paying by £250 per month as the property was supposed to be ‘managed’ haha 😆 we have now moved out and lo and behold are going to have to instruct solicitors to recover our deposit. They claimed we have made ‘modifications ‘ and want to recover the cost to remove (a herb garden - which we left, a shoe store in a cupboard that is useless it won’t even store a vaccum)... they left us without working toilets for 3 months at a time on 2 separate occasions and are sloooooowwww to react to any of our requests for maintenance. Where is our protection as tenants... ? We professionally cleaned the house ‘top to bottom’ and still they find fault when the property was FILTHY on our arrival (we have photographic evidence) !! We moved from Camberley to Harrogate and they made our removals men wait (in our opinion on purpose) so that we were pressured to sign all these pages of documentation on the morning we were moving in... sound good? They are liars and cheats... we played fair they DON’T... be prepared to fight on ... we will.. see you in court it’s gonna cost you..........

Carolyn · 2 July 2019