Hunters the Estate Agents Barnet reviews

★★★★★ 1/5

Trustpilot

Use Hunters.com at your Peril

We engaged Hunters without searching on Trustpilot - what a Big mistake.Since engagement it has been a car crash.The franchise owner is ever so condescending, he says that they are professional - they cannot spell as we have 14 versions of the property particulars - they do not update you on viewings, even when you call them they never return a call. I wish I could exit the contract but the time they returned a call quickly was when we asked to exit the contract and then they wanted their 50% fee paying.They cannot even get the GDPR statement completed properly

The · 18 August 2021

★★★★★ 1/5

Trustpilot

Hunters at Harrow are SCAMMERS

Hunters at Harrow are absolute garbage unprofessional scammers. AVOID THEMTHEY ARE SCAMMERSThey are not paying back deposit for 3 months and they do not respond to emails. Now they say that they already paid us. We are not the first costumer with such problem. I will go till the court. Deposit protection scheme they provide in contract is fake and not existent, I will go till the court.P.sThey finally fully paid, after more than 5 months and landlord threatened to leave them. They only speak with those who are paying them money, they are not replying to previous clients. Avoid them at all costs.

Lazarev · 5 August 2021

★★★★★ 1/5

Trustpilot

Dishonest and unprofessional

Dishonest and unprofessional estate agents, did not honour their written commitments to us. Routinely rude, very unpleasant to deal with. They treat customers like pests, and do not try to hide it. I do not understand how they stay in business.

ArticCynda · 8 October 2024

★★★★★ 1/5

Trustpilot

WORST Agent

Worst experience I recently migrated to UK and wanted to locate a house in the city centre. senior agent showed me a house just opposite to the bus station and I accepted the offer but he didn’t revert to me even after 5 to 7 days. I gave them calls messages and called the agency customer care numbers many times but they didn’t have the courtesy to call me back and respond. I had to waste my one week in a hotel also not looking for some other property since they stopped showing other properties. Senior agents have a very bad attitude and they are not holding a responsibility towards the customers very bad agent please don’t opt for these agents if you’re looking for a house in a hassle free way

Angelin · 25 July 2021

★★★★★ 1/5

Trustpilot

If I could give less than one star I…

If I could give less than one star I would. You could not pick any worse than Hunters North Leeds. STEER CLEAR. Cannot describe how much of a headache we have had with Hunters North Leeds - it seems they have a strict “no responsibility” policy and will do everything they can to empty your pockets. They put a dead zone (I mean literally, no emergency signal) on the market for working professionals - I am remote working and the penny dropped when we moved in and realised actually we’d never be able to work or you can’t move in and they suggest you stay and pay but you can’t make an income? The neighbours made us aware (they jokingly explained how unreliable the agents were with the last tenant and that they’d give us a heads up) just after we signed that actually you’re not allowed to have Sky (bye bye sky sport my poor boyfriend!) no barbecues and no children allowed to visit. What kind of arrangements are these? No one would agree to these if you put them on a listing. How do they expect people to live comfortable Iives? Were so appalled and would never recommend Hunters North Leeds!

Pembe · 16 June 2021

★★★★★ 5/5

Trustpilot

Impeccable services for 7 years now

These guys have managed a portfolio of flats for me for almost 7 years now, they are fantastic agents, I can’t find a bad word to say about their services, they are always on the end of the phone and constantly in touch with the market in terms of rent reviews etc, I can’t recommend these guys enough

Dave · 31 October 2023

★★★★★ 2/5

Trustpilot

An honest review from a purchasers…

An honest review from a purchasers prospective. They need to scrap their after sales care or come when something different. Nothing short of pestering the purchaser and purchasers solicitor to the point of causing stress and anxiety. Do they realise that they are paid by the seller and NOT the purchaser. They are an unnecessary step in the chain for us. Constantly making out that the purchasers solicitor hasn’t done this that and the other. Emails coming sometimes two to three times a week. Felt this was intentionally trying to make us look bad. Ended up having to tell them to back off.What is really frustrating is the fact that we have bent over backward for the seller to ensure the sale goes through to the extent we ended up going with a lower offer on our house as the previous buyer was taking too long to sort things out. In my opinion, the after sales process has left a bitter taste in the sellers mouth thinking we are stalling things when we aren’t.As far as we are concerned this process plus the actions of the seller is making us want to pull out of this sale. We have nothing to lose but perhaps Hunters may rethink how they also treat their buyers. This poor seller has previously lost a sale. She may want to ask herself was it really the survey or the pressure of the after sales team????Sales team were fantastic though you can see why. After all they want to make their commission fee.

Mumta · 15 May 2021

★★★★★ 5/5

Google

I had a fantastic experience dealing with Luke and Hunters. They are really knowledgeable and helpful. They made moving as stress free as possible. I would definitely recommend. If only other estate agents were as nice to deal with.

Sarah · 19 October 2024

★★★★★ 1/5

Trustpilot

Absolutely a waste of time,I waited…

Absolutely a waste of time,I waited nearly 3 months for the buying of a property to even get started,I’d been accepted of the offer I put in and they didn’t even take the property off the market or even put under offer.So now I’m going to have to rent somewhere until the property I’m now buying is completed.This is Blackpool branch of Hunters.

Jackie · 7 June 2023

★★★★★ 5/5

Google

I've been using Hunters for nearly 10 years now for renting. As a landlord you want to work with honest, transparent agents that are not just in it to make a quick buck. I've always received good tenants, and efficient service. I would highly recommend Hunters to anyone looking for an agent. Thanks again Elliot 👍🏻

Helen · 29 November 2023

★★★★★ 1/5

Trustpilot

Horrible customer service

arranged viewing the property, the only time that the agent offered us was Good Friday at 12.00, we agreed and agent sent a confirmation of viewing. Yesterday we arrived at the place and waited 20 minutes, but the agent did not come, the phone number that is in the confirmation email says " we are out of office call us Monday " . We decided to knock to the property, and the seller of the house said that he decided not to sell house and remove listing from the sale yesterday. We are shocked, no one informed us that our viewing was canceled

Victoria · 3 April 2021

★★★★★ 1/5

Trustpilot

BUYERS BEWARE

BUYERS BEWAREReally poor customer service and a complete lack of integrity from these estate agents. Before even going to view the property we asked about the situation with the probate which the agents didn’t know, which was surprising given the property had already been listed for two weeks! Following the viewing and confirmation that probate had been granted we made an offer which was accepted subject to proof of deposit and mortgage in principle. Within less than 24 hours Hunters then rung us to say they had accepted another offer after the other party upped their offer! They refused to accept that they had played us offer against each other, but then asked if we wanted to make another offer to counter that! Disgraceful unethical behaviour and I’d advise to steer well clear of these agents.

Daniel · 26 March 2021

★★★★★ 1/5

Trustpilot

Incredibly poor from Tom and Michela

Incredibly poor from Tom and Michela, just following a money making excercise. Not a decent bone in their body with invalid comments and no real reasons as to and why they want to keep my money. I’d avoid like them plague!!!

S · 9 September 2024

★★★★★ 1/5

Trustpilot

Very disappointed

A promise to return to do a video tour of property, this never materialised, asked for stats regarding our property but none available, a promise of a catch up after a viewing but received no phone call , never kept up to date with anything e.g phone calls regarding offer on our house . Awful experience had to constantly chase them !

Jp · 21 June 2023

★★★★★ 1/5

Trustpilot

Avoid Hunters Fully Managed House Letting Service

I used Hunters to fully manage my house Letting. Initially I was impressed with the survey, the schedule and the person dealing (Fiona) - but she left! Over the course of the tenancy (18m) I found Hunters in the York/Wetherby offices to be pretty incompetent and actually got in the way as opposed to helping to solve minor problems. A quotation they recommended/obtained for me was very expensive and unnecessary. Their communications were always delayed, often very late or missed and then repeated. It seemed to me that the staff needed better training and some even took a high handed almost patronising attitude toward me - the owner/landlord. I was told at one point (because of data protection legislation) they could not give me the house address or the tenants phone number to organise a repair! .. so I pointed out .. 'I own the house, and lived in it for many years and so I know the address - and also have the tenants' phone numbers on the signed contract - but as we were speaking now on the phone it would have just saved me a bit of time for you to give the number to me in order to speed up things to get the problem sorted out!' I had a leaking bath waste fixed the very next day - once I had asked for the tenant's permission and availability (as I knew he worked on night shift sometimes) .. and that was when I learned that the tenant had actually reported the leak to Hunters several days or even a week before I was informed! I left my personal number for the tenant to contact me directly for any future problems.Upon the termination of the tenancy, Hunters seemed to be taking sides with the tenant which all seemed like personal favouritism to me as I had been (and AM) a good, reliable and honest landlord always responding immediately to concerns and fixes, and was, after all paying their fees! - so, although the tenant had left some but minimal damage, Hunters were reluctant to call it out and told me the damage was there at the outset! .. it was Not! - their schedule proved it! I did not, however charge the outgoing tenants for the damaged plaster or the double glazed unit and allowed a full reimbursement of their deposit via the TDS (tenancy deposit scheme).On balance, I would certainly NOT recommend Hunters to manage a house Let considering the unprofessional and incompetent way they handled mine, despite costing me thousands of pounds overall in their monthly fees for a service which I believe fell 'way short of expectation' when it was actually ME communicating properly and organising/sorting out any problems whilst Hunters, as far as I was concerned, were simply passing messages to me - albeit late .. but their invoices never were!

David · 16 February 2021

★★★★★ 1/5

Trustpilot

Terrible Service! DO NOT USE!

First time renting, we went to view the property told the agent we were interested.Three weeks on we've had no contact from them to ask if we are still interested or whether the landlord liked us after filling in an application form for them with details of our salaries and contact information! It took them 3 days to send the form and when we received it we believed it was the wrong one! Poor at answering the phone in the first place as well! Obviously only interested in actually selling houses not letting them. Absolutely appalling. good job we've found somewhere else to view or god knows how many times we've have to chase them up to find anything out.

Fiona · 16 February 2021

★★★★★ 1/5

Trustpilot

Corrupt - selling a house before viewings.

Went to view a property today, told we were first ones to view property. Immediately called to make an offer and was told an offer was already in place from someone who hadn't viewed property yet. Estate agent who showed us around told us there were no bids. Clearly these people are inventing bids hoping you out bid these and they get a bigger % fee. Don't buy from these estate agents, clearly corrupt and dodgy. I noticed 18th Jan review on here showed exact same thing happened before. They wasted our time and anyone else who views it after us, and potentially lying to pump up price.

Corwin · 12 February 2021

★★★★★ 1/5

Trustpilot

very shoddy business practises

very shoddy business practises, delete call logs accusing clients of lying, never answer the phone. Don't chase up a sale no feedback Wouldn't touch them with a barge pole

Daisy · 23 February 2025

★★★★★ 1/5

Trustpilot

Dreadful service resulting in a damaged property

We rented out our newly renovated house with Hunters in October 2020. We paid them a significant management fee up front. In November the tenants reported a minor issue. We are now in February 2021. The issue has escalated causing extensive damage to the property and they are still only at the point of having obtained 1 singular quote from their supposed network of trades. No remedial action has been taken. I have left voicemails and emails and received no responses as have the tenants. They literally only reply to you until you sign on the dotted line. We will not be using them for the tenancy renewal neither when we sell and I would recommend that nobody else uses them either.

Kim · 2 February 2021

★★★★★ 1/5

Trustpilot

Incompetent

It is such a pity that stars cannot be negative because if we could leave a minus three stars we would!Our experience was nothing short of dreadful, in fact it was calamitous!We were introduce to this shambles of a company by Hunters and we rue the day we agreed to use them.All information was supplied to them as requested in good time. Some information was lost and resubmitted.Our first conveyancer was incompetent to say the least, we are convinced that at one "telephone meeting" he was half asleep! He left the business but nobody told us! We only found out because our conveyancers name changed on the online portal that they use.The simply don't care and they are so reactive, it really a case of "oh, we forgot to do that, we better as the client."We sold a house to a buyer. No upward chain, no downward chain... One house, one buyer. How long do you think it took to sell?a) Six weeksb) 16 weeksc) Nearly six monthsYep, you guessed it, the answer was C. And it would probably have been longer if we hadn't made a nuisance of ourselves.Costs? Not too much less than a high street solicitor. We have learned our lesson, you get what you pay for! Stay away folks - if you value your sanity!

Sarah · 1 February 2021

★★★★★ 1/5

Trustpilot

Where do I start?

Where do I start?Poor communication, apparently the vendor was told on several occasions something different from my verbal or email, we actually had sold a property and were 'ready to go' but also had alternative accommodation for 6 months.... Within this pandemic with 2 of us working full-time it would have been useful to have fulfilled the promises made that they could let us know of if any further offer was made on the property....Absolutely astonished at the moment... I have no words!!!

Joy · 28 January 2021

★★★★★ 1/5

Trustpilot

I had to take them to court to get 8…

I had to take them to court to get 8 months of rent paid to me. They collected the money ftom the tenants and then refused to pay the rent to me making up a list of excuses none of which were valid. I had to ask the tenants to pay the rent directly to me and then then threatened my tenants. I won at court. But you always lose as you pay costs. Don’t go to them for lettings or sales as they are run and owned by the same corrupt person Sam Sharif.

Sarah · 10 January 2021

★★★★★ 1/5

Trustpilot

Abysmal Letting Service

They have demonstrated on multiple occasions their absolute lack of care for my property or my business. Most months I have had to chase my invoices.When there is an issue they take weeks to resolve.They have never (to my knowledge) visited my property to check on its maintenance despite me paying for a fully managed service, and despite me raising concerns that the tenant was not adequately cleaning / caring for the property.Now the tenant has vacated, and the property has been left in a unclean state with personal effects left behind, utility and council tax bills not paid for their duration of their rental period.They are constantly advocating for the tenant - as with other reviewers - you have to wonder who is paying them for their service - because they clearly feel that the landlord paying for their 'managed service' is not their primary concern.They have also provided legally incorrect advice (on when the deposit needs to be released) - something basic like this is unforgiveable.My advice to anyone looking to find a letting agent is to avoid this company at all costs.By far my worst experience of letting agents.

Rachel · 3 January 2021

★★★★★ 2/5

Trustpilot

Unfortunately they fall short of what I…

Unfortunately they fall short of what I would expect from a letting agent. I haven't asked much from them in nearly 8 years , however , when I did encounter some issues they became nothing more than messengers between myself and the tenents. Didn't really take a stance to help me , just sat on the fence. I asked for quotes for work , they did not provide any so I sorted them myself. They checked out a property as all good which wasn't the case , I don't even think they visited for the checkout in the first place. Now I am chasing the gas/ elec readings and also the utility company name , they don't know any of this .

G · 21 December 2020