5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
Trusted Agent profile · Barnet
Hamptons Totteridge and Whetstone Sales reviews in Barnet
★★★★★
1,615 reviews across 2 platforms
1370 High Road, Whetstone, N20 9BH, Barnet, N20 9BH
Part of Hamptons, see every office.
Hamptons's office in Barnet, at 1370 High Road, is rated 4.3 out of 5 across 1,615 reviews on two platforms, including 191 Google reviews rated 4.8.
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Reviews
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review. We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance. Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate. Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise. Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
5/5
GoogleThe entire team at Hamptons were very helpful throughout the process of selling our house. They were willing to support us beyond just the selling of our home, but also with the onward new purchase, solicitors and beyond. Thanks to Mark, Debbie, Michelle, Nicky and Mariana!
Agent replied · 24 October 2024
Thank you for the great feedback Elia. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Totteridge and Whetstone was exceptional. The team will be pleased to read your review!
5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Agent replied · 22 September 2026
Thank you for taking the time to leave this review. We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions. Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Agent replied · 22 September 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience. We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately. Thank you again for bringing this to our attention.
5/5
TrustpilotHelpful and Professional
We’ve recently moved into a property managed by Hamptons and the experience so far has been impressively seamless. When our washing machine broke down, Max Barnes, our property manager, swiftly sorted out the problem and arranged for us to get a new machine. As we have a toddler, we appreciated the quick turnaround! Max has been very efficient in solving any issues and is always very friendly and helpful. On the lettings side, Catherine Sutton, showed us around the property and was really helpful and knowledgeable. We’ve rented from a few letting agents in Oxford (some good and some not so good!) and we’ve been really happy with the experience so far with Hamptons and would recommend.
5/5
TrustpilotExcellent service received to date!
I have been with Hamptons for over a year now, great service for this beautiful one bedroom studio flat in the heart of Knightsbridge. You can hear all the noise from ground level even the chatter through the windows but the flat has been worth it. The residents are simply amazing. Since then Amy Goldstein has been very much on top of the management of the property. She replies promptly and will ensure if something requires to be fixed it will be escalated. Thus far, great service received to date.
5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Agent replied · 22 September 2026
Thank you for your kind review. Prompt, accurate and responsive communication is exactly the standard we strive to deliver. We greatly appreciate your feedback
5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Agent replied · 22 September 2026
Thank you for your positive feedback. We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience. Thank you for taking the time to leave a review.
1/5
TrustpilotHave had the sad experience of them…
Gaslighting experts.Have had the sad experience of them managing my flat in Notting hill if you can call it manage…They charge huge amounts but do not deliver. Do not use Hamptons. They will try and overcharge you on repairs like triple the price.They will try and get you to pay out for things not needed then argue with you about it.They won’t be available ever when you contact them. Always on leave. Communication is a joke.The tenants they find you will not pay rent will steal and there will be little consequence.They will mock you when you complain. I’d be happy to see Hamptons stop operations altogether I have never known of a worse so called high end estate agent!Update: Hamptons reply below is a standard thing nothing else has happen! I’m going elsewhere and expect my money back!
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotStay away
Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotOutstanding Service from Hamptons :Many Thanks to Mr Jordan and Ms Rita
We had an excellent experience buying our first home through Hamptons.Jordan and Rita were extremely professionals , knowledgeable ,so helpful and made our dream home possible as quicker than we expected .Being a first time buyers we didn’t know much about the processes.Rita and Jordan put us at ease , and always offered us good advises and dealt with everything in a speedy manner. I am really amazed with their dedications.Both were very dedicated in their work which made us very happy and very grateful.Overall, we had a safe and healthy journey with hamptons .Thanks for everything!!Highly recommended for first time buyers!!!
1/5
Trustpilot⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience when arranging a viewing through our Blackheath office. At Hamptons, we aim to provide a professional and courteous service to all customers, and we are concerned by the issues you have raised regarding the communication you received and the way in which your enquiry was handled. We understand how frustrating it can be when a viewing appointment cannot be accommodated at a preferred time, particularly when travel arrangements and other property viewings have already been planned. We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. If you would like us to review the matter, please contact our Customer Care team at customercare@hamptons.co.uk, providing your full name, contact details, and any relevant information relating to your enquiry. Thank you again for bringing this to our attention.
1/5
TrustpilotScamming People
Please be very careful when renting any properties from this estate agents, they are refusing to release our "damage deposit" as they are saying the landlord is refusing this and issued us with invalid points. We are a well accredited company it is colleagues who were staying there and paid on time every month, had our own cleaner etc and they are claiming it was left untidy, things broken even though the check out report has not stated any of this and the check out report was left in better condition than when we checked in. The property in question is 28 Gilbert House Wandsworth. Either the landlord they are working with is trying to scam people or they are either way it will be going to court and they will lose out.
4/5
TrustpilotTDS & Dispute settling
I do appreciate, Senior Deposit Manager, Ms Sarah Golder's from Hamptons in helping to settle the dispute with the tenants through TDS channel. Lots of paper work, email communications and effort have been organized to support this process. Honestly speaking, it is quite not a plesant one, but great and sincere thanks to the deposit team and especially heartfelt thanks to Sarah!
5/5
TrustpilotWell done Judy and the Maidenhead Branch of Hamptons.
I have been a landlord client of Hamptons since 1990, latterly with Maidenhead branch. The experience has not only been of a friendly nature, but their service and representation of my interests has always been professional, prompt and positive.Judy Palethorpe is the senior property manager at the branch and I wish to put on record my sincere and grateful thanks for all she has done to ensure the very best of outcomes for me over the many years.Thank you Judy!
5/5
TrustpilotGreat experience with Alex at Hamptons, Earlsfield
I have recently sold my house through Alex at Hamptons in Earlsfield. It’s a stressful experience and there’s always niggles, issues to solve and I found Alex to be highly responsive, engaging and solution oriented. There was no overselling/promising, just great comms and a straightforward approach. I have sold a number of houses and flats through other agents and this was by far the smoothest experience due in large part to Alex!
5/5
TrustpilotA massive thank you to Josh in the Stanmore branch!
Josh was incredible, a real gem! The stressful process of buying was made so much easier with Josh who was consistent in attention to detail, always at the end of the phone for queries. It is rare to find someone who is so personable and has such genuine enthusiasm for selling a property! Thank you for all your hard work to make the purchase happen for us!
5/5
TrustpilotChloe Gorton excellent property manager!
Chloe Gorton is our agent at Hamptons and from the moment she was taken on as our property manager we have had nothing but excellent service and feel like we have been properly heard and taken care of. Responsive, caring and polite are a few of the many attributes Chloe has shown. We are grateful for her hard work and professional approach, it is very refreshing.
5/5
TrustpilotHamptons, big thumbs up.
Been tenant under Hamptons for about a year and a half now, had leak issue with boiler. Contacted Hamptons, dealt with Lucy Pickles. She responded very quickly and we went through landlords plumber. Sadly, though not fault of Lucy, or landlord the plumber turned up for repair but never returned to complete despite everyone trying to contact him. At all times Lucy stayed in contact with me to make sure there was progress and intervened on my behalf when there wasn't. Eventually to ensure the issues was completed Hamptons sent there own people to get the job done which was completed without any further delay. Big thanks to Lucy and Hamptons for being so helpful.
5/5
GoogleThe entire very personable and professional team at Hamptons Totteridge and Whetstone were a pleasure to deal with in the sale of my late mother's house. Special mention to Debbie and Mark.
Agent replied · 24 October 2024
Hi David, we are delighted that you enlisted Hamptons Estate Agents Totteridge and Whetstone and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleTasked with finding the right estate agent to market and sell my parents' house I met six agents, but for a variety of reasons I couldn't settle on any of them. Then I met Nicky at Hamptons and instantly felt she offered the professionalism and support I'd need. It wasn't because she gave the highest valuation of the house. On the contrary, Nicky's valuation was actually the lowest (but as events proved, the most realistic). But at that first meeting I felt she knew the local market inside out, and possessed the well-honed instincts that only deep experience can bring. Some people just radiate "trust me, I know EXACTLY what I'm doing". I assumed her team must be similarly great, and I was right. Everyone seemed to have a hand in the process, but Mark took the lead and was exceptional in both his constant communication (no detail of the process was too small to pass on to me), and his counsel whenever we encountered a wobble or needed advice. And from everyone at Hamptons, warmth and humour to make a tricky process a little easier. To anyone looking for the right estate agent to help you buy or sell, you'll find them at Hamptons in Whetstone. Like many other reviewers here, I can't recommend the team highly enough.
Agent replied · 24 October 2024
Hi Simon, we are delighted that you enlisted Hamptons Estate Agents Totteridge and Whetstone and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotAbsolute gem
Kellie Williams has been managing my property in Blackheath in an absolutely professional and efficient manner. She is responsive, friendly, and proactive, dealing with sometimes tricky issues with a positive attitude. My life has been stress-free thanks to her 5-star help. The whole team (letting and sales) at Hamptons has been of top quality and I am so happy to have peace of mind. Highly recommended.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hamptons Totteridge and Whetstone Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnet.
