Hamptons Totteridge and Whetstone Sales reviews in Barnet

★★★★★ 4/5

Trustpilot

Job Well Done

We have recently completed a property sale through the Hamptons International office in Stratford-upon-Avon. During this process Jacob Forster was our Senior Sales Negotiator. The transaction was complex and there were many times when the processes were stalled for a variety of reasons. We were fortunate that Jacob was able to perform under such pressures in a very professional manner which allowed the sale to be finalised within increasingly tight deadlines. Without any doubt, Jacob’s tenacity and his ability to communicate effectively at all levels within the chain, greatly helped the successful completion of the sale.

John · 23 November 2019

★★★★★ 1/5

Trustpilot

Bad for tenants and bad for landlords

Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.

Cristian · 5 November 2019

★★★★★ 5/5

Trustpilot

Great Property Management Experience

We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.

Lauren · 29 July 2024

★★★★★ 5/5

Trustpilot

Mr Danish

Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.

Salman · 19 February 2026

★★★★★ 4/5

Trustpilot

I dealt with Amelia at the Windsor…

I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.

Olly · 26 March 2024

★★★★★ 5/5

Trustpilot

Appreciation to Danish Ashraf

I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.

Roland · 1 June 2026

★★★★★ 1/5

Trustpilot

Paid £9000 in rent over 6 months & still cannot shower

Unfortunately I have had a horrible time with Hamptons Caterham, to my real surprise as a brand as esteemed as Hamptons, you’d expect perfect service.I moved in, in May 2024, paying £1500 a month for a 2 bed flat. A nice flat, I expected some small teething pains upon move in of course, but not to spend 6 months with no bathroom hot water - meaning I am left to boil 4 pots of hot water a day to have a hot bath.Not only that, since moving in, the dishwasher didn’t work and had to be totally replaced. The shower unit was broken and also had to be totally replaced.Thereafter, I have had no hot water in the shower. The plumbers they use, Homeserve, are so inadequate they have no clue what they’re doing. They have been here 3/4 times, and the issue persists. They now blame the shower manufacturer, the manufacturer blames the plumbing - who knows. Ultimately, it’s been 6 months with an inability to shower - when I’ve now paid £9000.I am fed up, drained, stressed, it’s impacted my skin (long term eczema) and is now impacting my everyday wellbeing.Their complaints department also do nothing. You are really just left to suffer and pay your rent - regardless of the environment you’re left in. The landlord throughout all of this has refused to discount my rent. I will therefore take legal action for pain and suffering and my partial of my rent money back as I have not received what I paid for.If you are a potential tenant my advice would be to:-thoroughly check all appliances and plumbing yourself *before* you move in. Do not take Hamptons word for it that all is working.-do not accept Hamptons inventory report that all is working, as they said on mine all appliances and hot water was working fine, when it wasn’t.-be prepared that any issue you have may take 6+ months plus to be resolved and you will not have a rent reduction.The best thing to do is save more money and buy your own property, so you can be in control of all repairs and the quality of those repairs. Do not rely on Hamptons or a landlord to be fair or give you the service you pay for.Jessica

Jessica · 28 October 2024

★★★★★ 1/5

Google

The first meeting with Nicky the Manager seemed to be a positive experience. I encouraged my fiancé to use their services after meeting with two other estate agents in the area. However, from that moment on the experience went downhill. Nicky had no involvement in the sale of the property. There was no care taken when viewings took place in the property. A number of times returning to find all the lights left on in the flat and sometimes this would have been across a weekend while we were away. Even my house cat was shut in a room so he could not access his water and litter tray by them. The whole experience felt like Hetheringtons did not have our best interest at heart. Mark was very patronising and condescending at times. Not listening and talking over you. Debbie even got involved in contacting the owners of the property we were looking to purchase without our permission to negotiate a longer period for them to wait for us to sell our property. We were about to take our property off the market with them and to instruct a new agent. When we had two offers made and we went for the ones with no chain. This took a period of 6 months and every time we asked why the purchaser wasn’t progressing. It was always blamed on our solicitor who they recommended us to use. It became clear after some time that Hetheringtons had not undertaken the proper financial checks on our purchaser which was the main reason for the delay. After putting pressure on for some time. I was then told we should start showing other people the property. We then gave a hard deadline to complete by which pushed the sale through. It was a stressful experience with daily calls being made to Hetheringtons. I would not sell with them again or recommend them to our family and friends. As well as in a professional capacity when we often get asked by our clients who we would recommend for selling their houses.

Danielle · 26 October 2018

★★★★★ 4/5

Google

Over all, very pleased with the service from Hetheringtons. Nicky knows the local market well. Sometimes we had duplicate messages from different people in the office, occasionally with days inbetween which was a bit confusing, but the viewings were handled well, with some feedback. Some of the original photos they wanted to use and the description needed changing, but this was soon rectified. I think the best thing about the team, is they are not your typical smarmy Estate agents, they are genuine people and this from someone who's Father was an Estate agent! Would I recommend them ? Yes and I have.

Pete · 26 October 2018

★★★★★ 5/5

Google

Nicky and her team are fantastic examples of how estate agents can be. She got the pricing right at the beginning and delivered a more than satisfactory footfall of people, leading to over 10 offers. While having very different styles, Mark and Debbie showed round most of those interested. When they weren't available, they were happy for my wife and I to present our home to potential buyers. Having chosen a buyer, the team worked tirelessly to make the sale happen. It was far more than just closing for the commission: they were there to answer any questions, to make calls to solicitors and the buyer, and to encourage us when the sale looked to have fallen through (twice!). In the end, they totally justified my trust in them. I can highly recommend them.

Vic · 26 October 2018

★★★★★ 5/5

Trustpilot

April Kane property manager

I have had a very positive experience working with April Kane as our Property Manager.

Manuela · 22 July 2026

★★★★★ 5/5

Trustpilot

Tia Gooden - outstanding and professional service

Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.

Konstantin · 22 March 2024

★★★★★ 5/5

Google

I convey my sincerest gratitude to Debbie. Throughout the sale of my property, Debbie has managed to surpass all the numerous obstacles that I've faced. She is always a phonecall away and all matters great or small are dealt efficiently with immediate effect. Thanks to her diligence and relentless helpfulness, I have finally managed to exchange on my property and eventually found my ideal home. I cannot help but echo and amplify all the praises that were mentioned in all the 5*reviews. Thank you Debbie. Many thanks to Jason for all the hard work, time and effort that was put in for me. Big thank you to Hetheringtons.

Rebecca · 26 October 2017

★★★★★ 5/5

Google

Thankyou to everyone at Hetheringtons who we bought and sold with especially Mark and Debbie. Our house sold within 1 week of going on the market but we were in a very long chain and Mark was great at keeping us informed of what was going on over the months it took to exchange. I'm not sure the chain would have held together if I wasn't for his hard work and expertise in dealing with the other Estate Agents and Solicitors involved. They both worked really hard right down to the final day of exchanging. I would have no hesitation in recommending them.

Jennifer · 26 October 2017

★★★★★ 5/5

Trustpilot

We have been very impressed at how…

We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)

Philippa · 12 June 2020

★★★★★ 5/5

Trustpilot

Reliable, Professional, and willing to walk the extra mile.

Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.

Harry · 23 November 2023

★★★★★ 5/5

Trustpilot

Helpful estate agents that went the extra mile

We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.

Clare · 21 November 2023

★★★★★ 5/5

Google

Just wanted to say a big thank you to Mark & the team at Hamptons who supported us with trying to find a property to move to over a number of years, always so patient, understanding & listening to our needs! They also then sold our property & it was handled so professionally, a real pleasure to deal with. Thank you

Jane · 25 October 2022

★★★★★ 5/5

Trustpilot

Property Management

Been very pleased with Property Management team at Hamptons. Danish Ashraf is very responsive and understands my requirements.

Julian · 19 February 2026

★★★★★ 1/5

Trustpilot

Dishonest

Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?

Thomas · 16 December 2023

★★★★★ 5/5

Trustpilot

Very responsive and helpful

Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!

Esme · 6 October 2025

★★★★★ 5/5

Trustpilot

Danish Ashraf is a class act

Danish Ashraf has single handedly transformed my experience of Hamptons.

Mr · 2 August 2026

★★★★★ 5/5

Trustpilot

An excellent company to rent a property with!

I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.

T · 7 September 2023

★★★★★ 5/5

Trustpilot

Friendly

Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.

Allan · 26 June 2026