Hamptons Totteridge and Whetstone Sales reviews in Barnet

★★★★★ 5/5

Google

Hamptons Whetstone treated us with honesty and integrity. We developed a mutually respectful relationship with Nicola and in particular Debbie who, with her experience and great personality, expertly guided us throughout the whole process. We felt very well managed, valued and looked after. We highly recommend this agency and we would confidently use Hamptons Whetstone again.

Daniela · 28 October 2024

★★★★★ 5/5

Trustpilot

Dena is a great Property Manager

Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.

Zai · 20 March 2026

★★★★★ 5/5

Trustpilot

Fabulous service

The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.

Clare · 21 February 2026

★★★★★ 5/5

Google

From the moment we found our dream home, right through to the moment we exchanged and all the motions in between we can’t thank Hamptoms enough for providing a service that made a stressful situation feel at ease. A massive shout out to Mark and the whole team for not giving up and ensuring that our dream home is now a reality. We can’t recommend Hamptoms enough! A total pleasure to deal with and only ever a phone call or message away. Thank you!

Claudia · 9 February 2025

★★★★★ 5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

★★★★★ 5/5

Trustpilot

Property Well Managed

Constance , our Property Manager in the Horsham office, has been helpful, patient, efficient and professional. We are very grateful to her for orchestrating the various repairs and replacements that our property has needed. Thank you.

Sue · 13 August 2026

★★★★★ 5/5

Google

I had an excellent experience working with Windsor from Hamptons. From start to finish, he was professional, knowledgeable, and always responsive. He kept me informed throughout the entire process, answered all my questions promptly, and …

Bilel · 10 August 2026

★★★★★ 5/5

Trustpilot

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

Elina · 25 October 2025

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 5/5

Trustpilot

Hamptons Marlborough’s knowledge of the market was…

Hamptons knowledge of the market was perfectly suited to an unusual and therefore possibly difficult sale. Professional , polite and with great communication throughout I seriously cannot find fault… I would highly recommend Marlborough Hamptons with a special mention to Andrew Llewellyn who was there from the beginning to the completion!

Joanne · 20 November 2025

★★★★★ 5/5

Google

Excellent experience with Mr Windsor! We went for a house viewing yesterday and were incredibly impressed by his professionalism. He was knowledgeable, patient, and answered all our questions seamlessly. Exceptional customer service from start to finish. Highly recommended!

Rachael · 10 July 2026

★★★★★ 5/5

Trustpilot

Review for Hamptons Property Management and Our Exceptional Property Manager, Shahena

We have had an outstanding experience with Hamptons as our property management agency, and this is largely thanks to our amazing Property Manager, Shahena. She has truly set the bar for what excellent property management looks like.From the very beginning, Shahena was consistently fast in responding to any request we had. Whether it was a small concern or a bigger issue, she handled everything with efficiency and professionalism. What really stood out was her unwavering kindness and politeness, making every interaction with her a pleasant one.Shahena showed genuine understanding and flexibility when personal circumstances meant we needed to adjust a home inspection or other scheduled activities. Her support and empathy during such times were invaluable. She went above and beyond by even providing references to help us transition smoothly when we needed to move to a larger home. This level of care and dedication is truly rare.It’s not often you come across a property manager as supportive, efficient, and approachable as Shahena. She has made our experience with Hamptons so much better than we could have hoped for, and we would absolutely love to work with her again in the future. Anyone lucky enough to have her as their property manager is in for an amazing experience.Thank you, Hamptons, and especially Shahena, for everything!

Razvan · 23 November 2024

★★★★★ 5/5

Trustpilot

Our property is managed by Patryk in a…

Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.

Laman · 20 August 2026

★★★★★ 1/5

Trustpilot

Words can’t describe how terrible the Hamptons experience was

Title - Hamptons made what should be one of the most exciting achievements of someones of life to one of the most painful, stressful and least enjoyable things I have had to go throughDon't get me wrong, buying a house can be very stressful but it can be made a far lot easier with a high quality estate agent - unfortunately Hamptons fall well below "high quality" from my experience.When people write reviews or provide feedback it's usually because they expect something back, perhaps a refund, an apology, looking out for others etc. I know there is nothing I am getting back from this, so why am I spending my free time writing up my feedback......it's purely to make sure nobody else has to go through the same nightmare and deal with the same attitude of the individuals I dealt with.I have read a few other reviews to see if my experience was a one-off and seeing some of the other comments, unfortunately it seems a few others have had a similar experience.Since day 1 of the discussions, the feeling of excitement quickly changed to a feeling that this wasn't going to be an enjoyable process. A few words to describe the way I was spoken to were, rude, unprofessional, bullied, harassed, arrogant ("I have been doing this job 12 years, don't question by ability"), defensive (there is no accountability when things don't go wrong), not being able to apologise for blatant errors. Attitude aside, the quality and detail of information provided was incredibly poor - documents scanned incorrectly (missing pages), incorrect information provided, there was even information that was hidden during the process that could have put me at financial risk. I only became aware of this information through my own research into the property. If I had known about it in the earlier stages I wouldn't have gone ahead with the purchase but given I was financially committed by the time I was aware, it was too late.Deadlines were set daily and when I needed something done there could be weeks between getting an answer. The buyer should feel like the estate agent had control in the process, at no point did I feel the purchase was in control until the keys were in my hand.Since moving in I have had to replace a leaky radiator and had got an oven that has been out of action for 4 months which cannot be fixed given the price of fixing the radiator, none of which was mentioned as issues when I asked if there any appliance/fixture issues.The overall feeling is just a massive disappointment as what should be a really exciting process was made a horribly painful one - the feeling of completing was more a relief to never having to deal with Hamptons in any capacity ever again.Not even a congratulations when the keys were collected…

Unknown · 1 December 2022

★★★★★ 5/5

Trustpilot

Excellent service by Hamptons for over…

Excellent service by Hamptons for over a decade. And thanks to our manager Juan Elkington for providing clear communications and swift actions.

Yogesh · 5 October 2026

★★★★★ 5/5

Google

We were very fortunate to have met and worked with Mark Goss from the Totteridge and Whetstone branch. Throughout the whole experience Mark was there to answer all our questions and get things moving swiftly. Even though Mark was away for two weeks on Jury Service he carried on working before and after court organising everything for us. He was my PA! Mark is extremely professional and nothing is too much for him. He went above and beyond for us. Mark is a lovely man and a pleasure to work with. Every work place should have a Mark.

Dee · 25 October 2022

★★★★★ 5/5

Google

I recently sold my flat through Hamptons and found the whole service excellent. From my initial meeting with Nicola who was warm yet professional, i knew i was in good hands. The whole team were really on the ball with everything, and communication was easy and seamless. I was quite emotional about selling my flat as i have been very happy there and was quite attached, but the whole sale was handled very well, even when things got a bit stressful towards the end i felt the team had my back throughout, and Debbie was comforting, helpful and always returned my calls quickly when i needed to speak to her. I also got a great price on my flat, other agents had valued it at a lower price but it is a fantastic home and i knew it was worth way more. Hamptons really delivered and i highly recommend them. The fact that so many of the team have been there for years is testimony to what a happy, cohesive and well managed team they are. Thank you very much Hamptons!

Anoushka · 25 October 2022

★★★★★ 5/5

Google

I recently sold my flat through Hamptons and had a great experience from start to finish. This was the first time I had sold a property and the whole team were friendly, helpful and professional. Viewings were smoothly organised and all communication was easy, efficient and effective. My sale progressed timely and the service Hamptons delivered throughout was first class. The whole team are great, but I have to say a special thank you to Mark for his help and guidance. I highly recommend Hamptons. Thank you all.

Hannah · 25 October 2022

★★★★★ 1/5

Trustpilot

despite complaining to customer service, worst service I have experienced and don't seem to want to sell houses!!!

My husband emailed Hamptons in Windsor after seeing an apartment on the river. He didn't get a response. I then emailed twice with no response, so the 3rd time I asked why they were not communicating. The response from customer service "Hasan is one of our Saturday Assistants and wouldn’t have picked up your emails on the 18th and 22nd. I assume you haven’t received an Out Of Office so I will speak with Hasan and the rest of the team to ensure these are switched on when not in the office". Ok but my emails were over a 2-week period, so did he also take off the weekend that fell in that time? It would have been better to provide an alternative contact who could actually help us. I then get told "The property is currently tenanted and being sold with a tenant in situ". I responded that it is not advertised as such, but the response is that it was not when 1st posted but is now. I still don't see this mentioned in the listing: Eton Riverside, 39-55 King Stable Street, Eton, Windsor, SL4I then responded with "I noticed that you did not respond to my two comments and at this point we are not interested in working with Hamptons. The customer service provided is very poor and despite giving you the opportunity to make things better, my comments were ignored" I tried to have them help us, but seems they are not that interested, so hence my negative response. All wording here is pulled from our email exchanges. They really don't care.

Tracey · 12 October 2022

★★★★★ 1/5

Trustpilot

I Had order a par shoes

I Had order a par shoes, I got my shoes in wrong size.I had tried to find out how can I return the shoes back, with out any lock.I had wrote many time to help mail thy have. i am getting this massage back they will come back to me in last 8 days.Still i have no info. how can I return this shoes.Now it goes 2 weeks and Hamptons didn’t contact me and I don’t know what should I do with this shoe and I can’t return them 😌Reza After so long, I had tried to contact HamptonLane Support Team. For any help for returning the shoe that are small for me. They had offer me 16% payback from my shoe, and they don’t want to receive the small shoe back. Please don’t buy anything from this company and, I have noticed the shoes they have sent me. There is no logo on it. It means you don’t know who had made it.I am still waiting for reply from HamptonLane Support Team

Reza · 26 October 2024

★★★★★ 5/5

Google

The staff helps us a lot. They dedicate their time and energy to helping us finding a right property. One day they even worked till 7pm, really appreciate it.

Aria · 10 August 2026

★★★★★ 5/5

Trustpilot

Great service from Hamptons Caterham

Carrie and Anna at Hamptons Caterham were brilliant! Very friendly, clear, communicative and honest team throughout the whole house sale process. After months of not finding the right buyers, Hamptons quickly found us our buyers and with a respectable offer - we couldn’t be happier. Would not hesitate to recommend them.

Kelly · 5 October 2025

★★★★★ 5/5

Trustpilot

I had a very positive

I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.

Soner · 1 August 2026

★★★★★ 5/5

Trustpilot

I have had a lot of contact over a number of years

I have had a lot of contact and personal professional service from this company and I know very well that with in the regional office I deal with, things are run to a high standard. I am situated 16,000 kilometres away in another country so it is critical that I have up to date clear and accurate information and reports about the property that is overseen by Hamptons. Their team is very well run and I can say that I am consistently reassured and impressed with my main contact there who is Constance Graham. She has an efficient and polite natural style to problem solving which results in excellent service to myself as the client. I am always kept up to speed with email and photographic information which provides the communicative link to my tennants and maintainance services that I need.

Jeremy · 20 March 2026