Trusted Agent profile · Barnet

Dexters Finchley reviews in Barnet

★★★★★ Great

2,317 reviews across 2 platforms

126 Ballards Lane, Finchley, N3 2PA, Barnet, N3 2PA

Dexters's office in Barnet, at 126 Ballards Lane, is rated 4.4 out of 5 across 2,317 reviews on two platforms, including 336 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.9 / 5

336

Reviews on Google

This office

Trustpilot logo

1,981

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Barnet office, from every platform, shown as written. First names only.

5/5

Trustpilot

Louis Preston and Natalie- 10/10

I have had the pleasure of dealing with Dexters property management over the past few years and have been delighted by the service provided by Louis Preston- who is always swift to lend a hand and make me laugh on the phone.In recent months, Louis has introduced me to a new member of his team- Natalie- who has been polite and respectful in my experiences so far.A great experience!

JD · 6 December 2023

Agent replied · 26 December 2024

Dear JD, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Zendeca Sinclair- Battersea branch.

Zendeca was super helpful in our transition and move from Australia. She was thorough, professional and reliable. I would highly recommend her services!

Jordan · 19 October 2023

Agent replied · 26 December 2024

Dear Jordan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Ria Byfield was amazing and lovely the whole time, definitely recommend her as someone to contact when looking for property.

Kousha · 23 May 2025

5/5

Trustpilot

Thanks to Donalina and Josh

Thanks to Donalina and Josh from Property Management, our issues were quickly resolved!

TBMAD · 18 May 2024

Agent replied · 26 December 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Alistair Maclean…

The assistance from Alistair Maclean made this transaction much smoother and job as Conveyancer much easier to satisfy my clients expectations. I look forward to working with Dexters again in the future.

Malaika · 26 January 2023

Agent replied · 26 December 2024

Dear Malaika, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We look forward to working with yourself again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jessica-Joy Beau-Wright was very…

Jessica-Joy Beau-Wright was very helpful. She put the wheels in motion very swiftly to start getting things done with our property!

Kate · 30 November 2023

Agent replied · 26 December 2024

Dear Kate, Thank you for taking the time to leave a wonderful 5* Google review. Jessica-Joy will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

George Bromage was very helpful

A huge thanks to George Bromage in the Management Team for all of his efforts! He is always responsive and helpful.

AR · 28 November 2023

Agent replied · 26 December 2024

Dear AR, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

not competent, lack law knowledge

I would definitely not recommend Dexters, as their service is terrible and far from respecting the law. The employees seem to lack expertise and knowledge.We have rented out an apartment in Ada Place near Broadway Market. It happened several times when the flat was about to sell, that the agents illegally came to the flat with potential buyers without notifying us in advance, or telling us only a few hours in advance. Once, I have been working from home and the agent came to the flat without 24-hour notice and tried to kick me out of the flat for the time of the viewing. I did not call the police as I couldn't bother because I was busy. Not only did he proceed to the viewing when I was working from home, without our permission, but he shouted at me, and disturbed my normal life and work. Moreover, the place wasn’t maintained by them, as required by law during our tenancy when things were broken or in bad condition like moulds, rusty handles or paint coming out of the wall. Now, when together with my flatmates we moved out from that flat on 19 Dec, as we found a much better place, we still didn't get any deposit back for more than month after moving out. Also, Dexters agent, Fahima Miah doesn't want to provide us with any information about the deposit scheme, which is also illegal.Dealing with Dexters is just such a pain, and if you don't want to be involved in any legal cases, I would recommend you stay far away from them.

Joanna · 20 January 2023

Agent replied · 26 December 2024

Dear Joanna, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Tea

5/5

Trustpilot

Professional Services

David Hughes, Anthony Barnes and Lily in Lettings were exceptional. I am looking for a property to rent and all the above were extremely helpful, professional and reassuring. Thank you so much. I would highly recommend.

Catherine · 19 August 2022

Agent replied · 26 December 2024

Dear Catherine, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Professional and tenacious

Most people think that estate agents take photos of their houses, show a few people round and then sit there and wait for the money to roll in. As an agent of 20 years' experience I can assure you that is not the case. Getting the buyer is the easy part. The hard part is holding a chain together and working with everyone else to get to an exchange. I was recently in a chain with Alistair and, had it not been for his tireless prodding, nudging and cajoling, the sale would not have happened. In estate agency we play the long game so if you want a professional agent use Dexters.

Nicole · 17 January 2023

Agent replied · 26 December 2024

Dear Nicole, Thank you for taking the time to leave a wonderful 5 star Google review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent manager

I am so pleased Joe Hogg takes over my renting case. He is very efficient with really good communication which I can trust him with confidence.A special thank to Joe again Definitely highly recommended to friends and relatives.

Siu · 18 May 2022

Agent replied · 26 December 2024

Dear Siu Ling, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Huseyn Tas has always been extremely…

Huseyn Tas has always been extremely helpful when needed to manage issues at the property and very easy to contact and discuss any problem. 😊

Mariana · 15 June 2026

5/5

Trustpilot

Sale of a Flat

Dexters efficiently arranged for a number of viewings of my flat when it was placed on the market. When those did not produce any offers, they gave me helpful advice about the level to which to reduce the selling price. They were patient and persistent throughout a few more twists and turns in the whole process, which lasted several months. In summary, I thought the people I dealt with were very competent in what they did, and also genuinely wished to do the best they could for me as an individual customer.

Peter · 13 January 2023

Agent replied · 26 December 2024

Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Had a tour with Daniel today - very knowledgeable on the area and property itself - you could tell he was very prepared for all our questions. I am rather new to the Finchley area so it was great meeting Daniel who was very personable! Definitely left a great impression.

Aarti · 11 November 2024

Agent replied · 11 December 2024

Dear Aarti, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma

5/5

Google

We had a great experience with Jamil, always so attentive and explaining to us everything about the process as first time buyers. We are really glad we are buying our first flat with him, as he tried all he could to meet ours and the seller´s expectations. Would highly recommend Dexters services, for the professionalism and quick response to everything we needed!

Isadora · 24 July 2025

5/5

Google

I had reached out to Dexters for a property I was interested in renting. Camilla reached out to me regarding better or suitable property. She was very quick and efficient in organising a viewing whilst making sure it was convenient for me. She ensured the whole process was smooth and hassle-free. Would highly recommend dexters!

Rashmi · 23 August 2024

Agent replied · 22 October 2024

Dear Rashmi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Wonderful service!

Myra and team have managed my rental property for years now and always provided a professional and timely service. Recommended to all.

Shane · 28 October 2023

Agent replied · 26 December 2024

Dear Shane, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Unresponsive landlord and no solution from Dexters

They need to be more selective with the landlords that they work with. We have been waiting for the landlord to approve something for 4 months. Apparently the landlord hasn’t replied in 4 months. Dexters says they can’t do anything without landlord approval. This has been an awful experience so far.

Claudia · 25 October 2024

Agent replied · 26 December 2024

Dear Claudia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Trustpilot

Battersea Branch - Vicky

Vicky at Dexters Battersea has been very helpful in setting up our tenancy, and answering our queries on the property

Tom · 13 December 2023

Agent replied · 26 December 2024

Dear Tom, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Myra is my “go to” contact

We have rented our house for 8 years now and Myra has always been my “go to” contact. She has consistently responded to any queries quickly, liaised with our tenants and sorted any repairs needed with timely and well priced solutions and recently managed the process of disposing of some furniture and acquiring new to suit our new tenants. She makes owning and letting a property from overseas very viable.

Consumer · 26 October 2023

Agent replied · 26 December 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Successful tenancy renewal

A big thank you to Anthony Grundy for his good advice and for taking the time to carefully negotiate a rent increase with a longstanding tenant.

Alison · 14 July 2023

Agent replied · 26 December 2024

Dear Alison, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Stranger walked into my room while i was sleeping

1. Dexters gave keys to ‘maintenance worker’ to check our bathroom without letting us know so I was sleeping naked when he walked into my room.2. Landlord attempted to charge us £500 damge cost for a small 2 bed flat 2 months after we moved out, some dents they showed us were already there when we moved in, clearly indicated in our check-in report.3. They claimed meters are professionally managed by Dexters but when the energy supplier charged us after repairing the electricity meter, Dexters refused the responsibility to pay us back. After my own investigation with the energy supplier, I found out that the landlord used a ‘substitute meter’ instead of a legitimate meter. We tenants clearly are not responsible for paying the replacement of a knock-off. We have moved out for more than 3 months and this issue is still not resolved yet.4. It has been more than 3 months since we moved out and still haven’t received our deposit back.(Once they phoned us early in the morning which woke us up, just to ask whether we have set up an account with Thames Water -6 months after we moved in)

Sara · 6 January 2023

Agent replied · 26 December 2024

Dear Sara, I am concerned to see your 1 star review. Please can you contact myself asmachughtai@customerrelationsteam.co.uk and I can look into this further for you. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Google

Arianita has been great to deal with, I've had a very pleasant experience with her helping us secure our next rental property.

Su · 23 October 2023

Agent replied · 22 October 2024

Dear Su, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Arianita. Please do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

As a first-time renter with Dexters Finchley Estate, we are grateful to have Matt who ensured that we are able to clarify concerns and helped us settle as smoothly as possible. Moving to a new place will always present some obstacles. He keeps us informed about any changes, being available to us for questions, and being open to suggestions. Definitely an asset to the company for going an extra mile.

Jean · 23 October 2023

Agent replied · 22 October 2024

Dear Jean, Thank you for your kind comments regarding Matt and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters Finchley

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Barnet won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.

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Tell us what you need and we'll put you in touch. Dexters Finchley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnet.

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