Trusted Agent profile · Barnet
★★★★★
2,323 reviews across 2 platforms
126 Ballards Lane, Finchley, N3 2PA, Barnet, N3 2PA
Dexters's office in Barnet, at 126 Ballards Lane, is rated 4.4 out of 5 across 2,323 reviews on two platforms, including 342 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
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The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
TrustpilotPositive experience
Amazing agency and Vicky Branecka is an amazing agent.I am sure if you will have to deal with this agency you won’t be disappointed.
Dear Ylenia, Thank you for taking the time to leave a lovely review regarding Vicky. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI believe Rasel was the name of the…
I believe Rasel was the name of the employee that assisted me if I remember correctly. He was very clear and professional. Covered all my enquiries. Very helpful and respectful.
Dear Amanda, It’s great to hear that you have had a brilliant experience office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotSteer clear
Steer clear - they don’t allow you dispute any charges against the deposit (and even suggested that more charges ‘might be added on’ if we were to pursue any kind of appeal against them). They suggested they had done us a favour for not allowing the landlord to add illegal charges as a reason not to appeal the others. We had multiple experiences of rude and/or aggressive phone calls, in one case angry that we had underpaid on our final rent - only to find out it was their mistake and they had forgotten to invoice us weeks before. They also had no idea about our move out date (calling us to confirm move out with dates that were 2 weeks early, multiple times). Overall, it’s been a really stressful time consuming experience - don’t use them if you value your time.
Dear M L, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleCan’t thank Martin Duke enough for his help and advice, a credit to his employer .
Dear Paula, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI had the pleasure of working with AJ and I couldn’t recommend him or Dexters enough. Professional, punctual, polite - everything that you want when going through a property search process. I was a bit lost as to where to start or what I was looking for being AJ was incredibly helpful and made the whole process so much easier. Thank you again! Charles
Dear Charles, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlistair was extremely helpful during…
Alistair was extremely helpful during the transaction and his co-operative work between all parties assisted with the eventual exchange of contracts.
Dear Laurence, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotBrilliant service
Brilliant service! Indre has been amazing, very helpful and good communication. I would highly recommend Dexters services thanks to the help we have received from Indre
Dear Ellie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA genuinely excellent agent
Pro-active, professional, friendly and interested in doing a good job. Jo from Dexters is all of these things. A true breath of fresh air and a delight to deal with. She can’t perform magic, no-one can, but she lets you know what she can do and how that’s going. She also gets an awful lot done too. Great liaison between landlord and managing agent. Excellent communication. I’ll stop now.
Dear Paul, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDanny was a big help
Danny was excellent in swiftly resolving two minor issues with our property.
Dear Oliver, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotAgent phoned to cancel a viewing 15…
Agent phoned to cancel a viewing 15 minutes before it was scheduled. I had to travel an hour to get there. He told me to improve my offer or not to bother with the viewing. Then he tried to push other viewings, which I had never indicated any interest in. I told him I was not interested in those other properties, and he demanded, I think quite rudely, to know how I could be not interested when I hadn't seen them. Dude, I saw them on Rightmove. They suck. That's why I'm not interested in them and never was.All in all the experience left a nasty taste in my mouth.
Dear Mr Wang, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIbrahim is a great property manager
Ibrahim is a great property manager. He is both attentive and proactive with a great eye for detail. We feel safe working with him and clearly operates as a true professional. Thank you Ibrahim and Dexters.
5/5
TrustpilotGreat and professional service
Great and professional service. In parricular Erjon Bejtullahi was very helpful and enthusiastic agent who continuously helped through the whole renting process. Super happy with the service provided.
Dear Marco, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent agent. We’ve got a very nice support
Dear Aniway, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotHelpful, Friendly, Attentive
Hope Jones has been super friendly and helpful in mine and my sister’s search for a property to rent, always quick to respond and attentive to our needs, would recommend!
Dear Annabel, Thank you for your kind comments regarding Hope. We appreciate you taking the time to leave a 5 star review. We wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid this agency
They kept trying to push a 3 year contract on us, after a lot of back and forth we got it down to 2years and 3 months (still not ideal), we were also told the flat was unfurnished and then when we put our offer in they told us it was fully furnished which turned out to include an array of random items and ornaments, an old rusty meat grinder (I'm not even joking) none of which were mentioned before signing anything and they tried very hard to get us to keep the old, lumpy and stained mattress, which luckily after a lot and back and forth, we manged to get them to remove. When we moved in the flat was filthy and the garden was a tip.We had multiple problems during our stay, all of which took far too long to get resolved, one of which was a gas leak that Cadence had to come around to investigate and then turn our gas off, we informed dexters about this and then a few days after asked them again when someone would be getting sent out to fix the issue and they acted like it was the first time hearing about this.At the end of our tenancy they tried to charge us £300 for the garden and £120 for a "top up" clean even after showing proof we hired professional cleaners and evidence of how much cleaner and neater everything was now compared to how it was left to us. We obviously disagreed with them but they kept saying if we went to the TDS we would lose so there would be no point in trying but luckily we didn't listen to them and went to the TDS who fully agreed with us and we got our full deposit back which was great but a lot of effort to go through and a long wait just to get our deposit back.If you're looking to rent, then avoid dexters at all costs and if you're currently unlucky enough to be renting from them, then make sure to go to the TDS when they try to steal your deposit after your tenancy is up.
Dear Andy, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood customer service
Donalina is very helpful and always prompt response as our property manager. Many thanks.
Dear Willow, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExtremely Professional
Matt was extremely professional in all his interactions and really helped facilitate meaningful discussions with the sellers. It was a pleasure to work with him to find our next home.
Dear SB, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAndy was really helpful & look forward…
Andy was really helpful & look forward to him helping us further in the near future
Thank you for taking the time to leave a lovely review regarding Andy. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters
Having recently used Dexters with the assistance of selling my property, both Carlo and Alistair were extremely helpful with assisting throughout the process to ensure the sale went as smooth as possible. Would highly recommend their services.
Dear Joe, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilotjust particular agent
just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.
Dear Dorothy, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina is great
Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.
Dear Tess, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent support
Daragh was incredibly helpful with an issue with building work downstairs. He responded immediately and was in constant contact throughout until the issue was resolved. Can't thank him enough and very impressed with the service!
5/5
TrustpilotAlex at the St Margaret’s Branch has…
Alex at the St Margaret’s Branch has been really helpful throughout the whole of the buying process so far. She’s been friendly and professional, kept me in the loop, and also helped chase up my solicitors for updates when I’ve been struggling for a response.
Dear Iona, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotAmazing service!
As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!
Dear Lee, Thank you for taking the time to leave a lovely review regarding Indra. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Dexters Finchley won Gold in The Trusted Agent 2026 awards.
