Trusted Agent profile · Barnet

Dexters Finchley reviews in Barnet

★★★★★ Great

2,323 reviews across 2 platforms

126 Ballards Lane, Finchley, N3 2PA, Barnet, N3 2PA

Dexters's office in Barnet, at 126 Ballards Lane, is rated 4.4 out of 5 across 2,323 reviews on two platforms, including 342 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.9 / 5

342

Reviews on Google

This office

Trustpilot logo

1,981

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Barnet office, from every platform, shown as written. First names only.

5/5

Trustpilot

After dealing with other letting…

After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking

Harry · 4 December 2023

Agent replied · 26 December 2024

Dear Harry, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Suzi Littler

Suzi Littler, Tenancy Manager, has been extremely helpful to me when dealing with a difficult tenant. She is approachable, responsive, knowledgeable and supportive. She is also very efficient in organising support services as I require them. Many thanks and keep up the good work.

Tracy · 20 March 2026

5/5

Trustpilot

Kirlon Sanchez @ Dexters

KLH · 21 May 2026

Agent replied · 28 May 2026

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

1/5

Trustpilot

Would not recommend to non full-time landlords

I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.

Yun · 24 August 2023

Agent replied · 26 December 2024

I am sorry to read your 1 star review. I understand Charlie Moorhouse has tried to contact you to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Ben was professional and helpful with my questions. I’ll definitely be passing the word on

Denver · 13 August 2024

Agent replied · 11 December 2024

Dear Denver, Thank you for your kind comments regarding Ben and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Donalina was friendly and respectful…

Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.

Ricky · 12 October 2023

Agent replied · 26 December 2024

Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Alistair Maclean was very helpful and…

Alistair Maclean was very helpful and quick in responding to correspondence- thank you!

Sarah · 13 September 2024

Agent replied · 26 December 2024

Dear Sarah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

5/5

Trustpilot

Best agency in london

Best agency in london , Fabio was helpful and professional

Israa · 29 October 2024

Agent replied · 26 December 2024

Dear Israa, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Trustpilot

We felt extremely well looked after…

We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.

Angela · 20 March 2023

Agent replied · 26 December 2024

Dear Angela, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Percy Bodington, Sloane Square

Percy in Lettings Sloane Square made the journey of renting an apartment as easy as possible, instead of it being a stressful process it turned out to be joyful from his perseverance and communication . Percy was extremely patient and accommodating.

Eve · 29 October 2022

Agent replied · 26 December 2024

Dear Eve, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Way to pushy!

I chose not to use Dexters to sell my flat. The amount of hassle I got afterwards is unbelievable. I'm leaving this review as I just received yet another phone call asking if the sale has gone through. This is about the 6th call in 2 months, I have never replied any of them and they are still so pushy and disrespectful. Emails too! @Dexters - I just forwarded an email that I sent to our local Dexters for you.

Maura · 10 August 2023

Agent replied · 26 December 2024

Dear Maura, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Camilla was super helpful and knowledgable of the area, she really assisted me in my property search! Thank you

Ap · 25 May 2024

Agent replied · 22 October 2024

Dear ap, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent service from Bailey

Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.

Alina · 24 May 2024

Agent replied · 26 December 2024

Dear Alina, Thank you for taking the time to leave a wonderful 5* review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Liars

Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.

Chris · 7 August 2023

Agent replied · 26 December 2024

Dear Chris, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer

5/5

Trustpilot

I have been using Dexters for many years

I have been using Dexters, as a landlord for years now. Their service is second to none.

Mr · 23 September 2026

5/5

Trustpilot

Jack - attentive and a pleasure to work with

We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive 😊 Thank you for your help!

Ilona · 6 November 2021

Agent replied · 26 December 2024

Dear Ilona, thank you for your 5* review. We are thrilled to read that you had a positive experience and we hope we can assist you again. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Camilla was super patient, friendly and very knowledgable. She really helped in my property search, I couldn’t recommend Dexters enough!

Patrizia · 25 April 2024

Agent replied · 22 October 2024

Dear Patrizia, We really appreciate you taking the time to leave such lovely comments about Camilla. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

Straightforward, empathic and transparent Jamil Asghar of Dexters Finchley demonstrated all of the above qualities when selling my home. He ensured that everything was kept on track up to exchange and that all parties reached an amicable completion date. I would also like to commend Bethany for her sterling support to Martin and his professional team. Highly recommended.

Agnes · 15 October 2024

Agent replied · 22 October 2024

Dear Agnes, We really appreciate you taking the time to leave such lovely comments about Jamil. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

Daniel was an absolute star. Very happy with the sale process overall. Managed professionally, communication was prompt and reliable.

Arshan · 6 August 2025

5/5

Trustpilot

Danny was very helpful and gave great…

Danny was very helpful and gave great advice

Miss · 13 November 2024

Agent replied · 26 December 2024

Dear Karen, Thank you for taking the time to leave a lovely review regarding Danny. Kind regards, Asma

5/5

Trustpilot

Yearly inspection.

I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. I’m very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.

Sharon · 15 June 2024

Agent replied · 26 December 2024

Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Fast and helpful responses

Fast and helpful responses - Neil Plit has been excellent in helping us

Anthony · 23 August 2024

Agent replied · 26 December 2024

Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Olivier has been very helpful in…

Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.

George · 12 December 2023

Agent replied · 26 December 2024

Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters were a joy to work with.

Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.

Steve · 20 June 2022

Agent replied · 26 December 2024

Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters Finchley

Has Dexters Finchley won any awards?

Yes. Dexters Finchley won Gold in The Trusted Agent 2026 awards.

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