Trusted Agent profile · Barnet
★★★★★
2,371 reviews across 2 platforms
69 High Street, Barnet, EN5 5UR
Part of Andrews, see every office.
Andrews's office in Barnet, at 69 High Street, is rated 4.7 out of 5 across 2,371 reviews on two platforms, including 234 Google reviews rated 4.6.
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
GoogleLorna has been excellent at helping us get our rental property across the line. She has listened to us & assisted fully.
Hi Nicky, thank you for the five star review, great to see Lorna has been able to give you such an excellent service. We know she will love seeing your feedback. Thanks, Rhys
5/5
GoogleTara has been super helpful in our process making sure we were supported in our move also with every step of our tenancy, confirming our rent and helping us with any queries ! Lovely staff member and so helpful with quick responses
Hi Ava Dunnage, thanks for sharing your experience with us.
5/5
TrustpilotEmma and Emily were brilliant in…
Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.
Hi Tom, thank you for the review. We know the team in Bath will really appreciate seeing your kind words. Thanks, Rhys.
5/5
TrustpilotFantastic
Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth
Hi James, thank you for taking the time to write a review and share your experience. Brilliant to see you've had such positive dealings with Issy and the team. Thanks again, Rhys
5/5
TrustpilotSarah Robinson who deals with…
Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.
Hi Rebecca, thank you for taking the time to leave such lovely feedback, we know that Sarah will really appreciate it and it's fantastic to see that's Sarah has been on hand to help you and your tenant whenever required. Thanks, Rhys
5/5
TrustpilotJennifer is our property manager and is…
Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.
Thank you for the five star review. Fantastic to see that Jennifer has been on hand to help you and your tenants whenever we required, thank you for sharing your positive feedback, Rhys
5/5
TrustpilotSydnie was very helpful
Sydnie was very helpful, very professional and knowledgeable. She would be a huge asset to any team, highly recommend!
Hi Danny, thank you for sharing your experience with us, great to see Sydnie was able to provide a excellent service to you. Thanks, Rhys
5/5
TrustpilotHappy Customer
Happy with the valuation lots of viewings then sold the property promptly.The first buyer pulled out at the last moment but Andrews had it back on the market the next day.Again plenty of viewing’s and the property was sold a month later.The whole team at Andrews worked really hard and we would have no hesitation in recommending them to any one
Thank you, Natalie! We're thrilled to hear about your positive experience and appreciate your recommendation. Our team is dedicated to providing excellent service, and we're glad we could assist you promptly.
5/5
TrustpilotI spoke to Jasmine who was courteous…
I spoke to Jasmine who was courteous and professional throughout our interaction, great service!
Hi Jemma, thank you for the review!
5/5
TrustpilotI want to thank Andrews property Group…
I want to thank Andrews property Group for making it easy for people getting good accommodation,thanks to Ruth,and the other staff members most special thanks goes to Patrick, you,re the best thank you so much for your understanding and patience with me and above all thank you for putting a smile on my face.I am happy I move in to my accommodation. Keep the good work.
5/5
TrustpilotProfessional service
Very personable and good service taking me through the process. Charlotte and Claire were great and very professional. Thanks again Michael
Thank you for the five star review. Brilliant to see that Charlotte and Claire were able to provide you with an excellent service from star to finish. Thanks again, Rhys
5/5
TrustpilotEverything went really smooth…
Everything went really smooth throughout the entire process. Staff was ever ready to assist with all we needed.
Thank you for the five star review. We are so pleased to see you had a great experience with Andrews. Thanks again, Rhys
5/5
TrustpilotVery helpful company
Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.
Hi Constance, thank you for the five star review for the team in Downend. Great to see the negotiator you dealt with met your expectations.Thanks, Rhys
1/5
TrustpilotNo stars would be a better description of my experience
Having let properties for many years I can claim that Andrews is the worst agent I have ever used. Their main concern was to let my property in the shortest time possible, the tenants moved in 1 day after Andrews received the final reference, and the substantial concerns of the referencing agency were ignored. The full deposit was not collected, and the references (all failures) were not checked or the contents disclosed to me (other than "everything on them was fine”). There were fundamental failures even to verify the tenant's addresses. Andrews did meet the cost of repossession but refused to reimburse lost rent, or take any action against the “guarantor” who Andrews guaranteed would result in “no loss to you”. Andrews offered £1200 in compensation. After a review by the Property Ombudsman, all my complaints were accepted and I was awarded £8200 to cover unpaid rent and damaged furniture. I will be pleased to supply a copy of the Ombudsman’s report to any interested landlord. Date was date of actual experience.
5/5
TrustpilotI’ve recently find a flat to rent with…
I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place
Hi Jana, thank you for the five star review and thank you for the recommendation. Great to see Michael has been so helpful in your search and delivered excellent support to yourself. Thank you for sharing your experience and good luck with your new home! All the best, Laura.
5/5
TrustpilotVery professional and simple to deal…
Very professional and simple to deal with. Monika is a star.
Thank you, Andy! We're thrilled to hear you had a great experience. Monika will be delighted to hear your kind words.
5/5
TrustpilotA Great Service
From the first Andrews we’re helpful and knowledgable about selling our house. Once an offer was accepted Kate Cullen worked so hard with difficult matters regarding the sale and also our purchase. Very helpful and prompt; answering all my many emails and ‘phone calls with a friendly air. Kate went far and above her role, and don’t think we would have been able to move without her. A true five star gem.
5/5
GoogleLorna had fantastic customer service and helped me with all my questions , thank you Lorna
Thank you for sharing your experience, brilliant to see that Lorna was able to answer all the questions you had. Thanks, Rhys
5/5
GoogleGreat service from Lorna and Tara at Andrews Property. Highly recommend them. Professional, great comms and a pleasure to work with.
Thank you, for your wonderful review! We're thrilled to hear about your positive experience with Lorna and Tara. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
5/5
TrustpilotTom Kite and the Tewksbury branch were…
Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.
5/5
TrustpilotBrilliant experience with Daniel from Andrews
I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.
5/5
GoogleAs a landlord, I have been a customer of Andrews for over 20 years now and I would recommend their service for letting and managing property. I would highly recommend the team for their customer service, where Lorna, Monika and Tara have provided excellent support over the years.PositiveResponsiveness, Quality
Good afternoon Simon Hall, thanks so much for leaving us a 5 star review! Regards Andrews
5/5
TrustpilotThoughtful service
I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated
Hi Nikki, thank you for taking the time to leave us a review. Brilliant to see that Nicole and Hayley were so accomodating and supportive to you. Wishing you all the best in your new home. Thanks, Rhys
2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
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