Ralph James Estate Agents reviews

★★★★★ 5/5

Google

My wife and I would like to thank Kelly and the team at Ralph James for their fantastic support in buying our property through them. This was by no means and easy purchase with a lot of obstacles let alone a rather unhelpful solicitor but with the help and support of Kelly we managed to get this pushed through. Great service and professionalism, I would highly recommend the sales team at Ralph James

Jason · 13 March 2025

★★★★★ 5/5

Google

What an amazing team - so professional and true to their word. My house was sold within a week from going on line and we got well over what we was expecting. I would like to say a special thanks firstly to Tom for your continued support, positive mind set and all round just being the estate agent that everyone needs. The photos of our house were amazing to say the least and the social media video was like nothing I've ever seen before .....WOW!! Then i would also love to give a special mention to Kelly who spent a whole Saturday at our house to sell it - nothing was ever too much trouble. I would never use another group of people to buy and sell with as I've done both this time with Ralph James.We are now in the progress of selecting new kitchens for our new home and they will both be first on the list for the grand opening ( house warming ). In the past I've never had much to do with estate agents, feel like they are there just to do a job, however these two become more like friends that you can call on any time of the day ......OR night for anything. I would like to thank Ralph James Banstead for having such a wonderful, hard working, honest and friendly team. I WILL ALWAYS RECOMMEND :)

Mrs · 29 May 2024

★★★★★ 5/5

Google

Absolutely phenomenal team at RJ in Banstead. I wouldn't hesitate to recommend them. We have used RJ twice now for house sales and in both experiences, they provided a fantastic service. Their marketing, in particular, their social media is second to none, they have a young, dynamic and forward-thinking team of really personable, lovely people. Kelly and Tom at the Banstead office in particular are top of their game. There was a big chain in our house sale and Kelly was always in communications with us, our buyers and our onward Agent, to constantly keep things transparent and open. They always gave great advice too, and I would not think twice about using them. If we need to use an Estate Agent again (although I'm hoping not for a long time!) then we will be straight back to RJ.

Helen · 21 March 2024

★★★★★ 5/5

Google

From the very moment we met Kelly we felt at ease, this was our first step on the property ladder, she was with us every step of the way, there were no silky questions as with the entire team, if Kelly was not in then Tom was happy to help and was up to date with everything that was going on, we cannot be more happier. Thank you for all of your help

Stephen · 20 May 2024

★★★★★ 5/5

Google

We were shown around a property by lovely Ollie. He was so professional and knowledgeable about the house and was able to answer all our questions in detail. We really warmed to Ollie and he has a lovely energy. If we were selling our property in his area we would be very confident in him selling it for us. Currently we are in contract with another agent to sell our home but if we have no joy then we will most definitely be in touch with our local Ralph James Estate Agent, based on our experience with Ollie as their representative. Thanks Ollie!

Camilla · 22 December 2023

★★★★★ 5/5

Google

Had to write a review to say a big thank you to Kelly Sadie and Aimee for all of their help. The communication from all of you was excellent. No question was left unanswered. Thank you all so much. We really appreciate all that you've done. We wouldn't hesitate to recommend you. Great local business.

Jane · 13 February 2025

★★★★★ 5/5

Google

Wonderful service. We are currently in the process of purchasing a property with Ralph James and have been thoroughly impressed with how accommodating and dedicated the whole team have been. Kelly has been completely engaged with us throughout and has demonstrated outstanding service. She clearly loves her job! While the sale exchange is still pending, I am optimistic about the outcome based on the excellent service we have received so far, thanks Kelly!

Michael · 21 March 2024

★★★★★ 5/5

Google

After over two years of searching for our next home, Kelly, Tom and the team at Ralph James helped us acquire a property that ticked most of our boxes. Although the process took over four long months from start to finish, they kept us …

Sabina · 16 April 2025

★★★★★ 5/5

Google

I’m so grateful to Kelly and Sadie for their amazing support throughout the process of purchasing my property as a first-time buyer. Their patience, guidance, and professionalism were invaluable, making a stressful experience with solicitors so much easier to understand and navigate. Kelly and Sadie were truly outstanding, I highly recommend their services!

Collis · 13 December 2024

★★★★★ 5/5

Google

I am currently buying through Ralph James, the team (Kelly, Oliver and Tom) are professional, honest, very helpful individual and have excellent communication skills. During viewing, Oliver was very patient and answered our questions. I mostly deal with Kelly over the phone and she has been nothing but amazing! Best estate agents I have ever dealt with and I have dealt with at least 5 of them on we the years.

Fati · 31 January 2024

★★★★★ 5/5

Google

Currently going through the purchase of my first property with Ralph James, and they have been nothing short of excellent in helping me with the various questions I've had. Big shout out to Tom and Ollie for the support they have been …

Ryan · 16 April 2025

★★★★★ 5/5

Google

Just completed the purchase of my new home in Banstead. Tom did the viewing and he was professional, friendly, and knowledgeable on the house and the area. Kelly was brilliant in driving the purchase forward - liaising between the vendor …

Adam · 16 April 2025

★★★★★ 5/5

Google

Aimee, thanks for all your help with my search. You were very professional and listened well to my requirements, and I appreciate your time with this. I would recommend you to my family and friends. Alek Larbi

Myriam · 11 February 2025

★★★★★ 5/5

Google

Tom and the team at Ralph James have provided us with an excellent service when looking to buy in the Banstead area. They have been nothing but helpful from the very start by giving us frequent updates and answering all of our questions in a timely manner. Highly recommended! Thank you.

Sam · 22 May 2024

★★★★★ 5/5

Google

I have to say from the very first contact with Ralph James, Aimee Morrison has been first class. She kept us fully up to date from the viewing, to us making an offer on a property, we could not of asked for more. The help she gave was outstanding, and I have no problem in recommending Aimee and Ralf James as a whole.

Doug · 11 February 2025

★★★★★ 5/5

Facebook

Had to write a review to say a big thank you to Kelly Sadie and Aimee for all of their help. The communication from all of you was excellent. No question was left unanswered. Thank you all so much. We really appreciate all that you've done. We wouldn't hesitate to recommend you. Great local business.

Jane · 30 January 2025

★★★★★ 5/5

Google

We used Ralph James to sell our home and it was a tough process as it was right at the start of the mortgage crisis so it was hard to find a buyer and then twice the buyer's buyers dropped out. Kelly was extremely helpful, always trying to keep all parties coordinated and helping with difficult issues between the solicitors. She was always cheerful but at the same time realistic and I would definitely recommend Ralph James Banstead as estate agents who really try to support you through the whole process!

Adela · 23 September 2023

★★★★★ 5/5

Google

I am currently buying through Ralph James, the team (Kelly, Oliver and Tom) are professional, honest, very helpful individual and have excellent communication skills. During viewing, Oliver was very patient and answered our questions. I mostly deal with Kelly over the phone and she has been nothing but amazing! Best estate agents I have ever dealt with and I have dealt with at least 5 of them on we the years.

F · 20 February 2024

★★★★★ 1/5

Trustpilot

BUYERS STAY AWAY

BUYERS STAY AWAY. Dealt with Chris Stamp at Ralph James regarding a property that (allegedly) we got an offer accepted on. Never got anything in writing despite asking repeatedly, said he would do something and then not do it, kept leading us on and never got a straight answer. Eventually, we found out that the seller had accepted another offer without informing us. Will be taking this up with the ombudsman as it was clearly in breach of the code of conduct. It's a shame as it's exactly the type of agent that brings disrepute to the profession. We fully advise against anyone attempting to buy in the area - to experience such dishonest behaviour when you are handling the single largest financial transaction of your life is despicable. Avoid at all costs.

Joana · 17 April 2023

★★★★★ 5/5

Google

I cannot recommend Ralph James estate agents enough. I was really nervous about selling my house, that I loved and has so many special memories in - so it was important to me to pick the right agent who valued our property and appreciated the efforts we went to, when completely renovating. I spoke to a number of agents and when I met Tom at Ralph James, I immediately knew I wanted to go with them. His professionalism, his passion for properties and is lack of enthusiasm was what really made my decision easy. I completely felt like we were on the same page. I was very particular with what photographed I wanted posting and Tom ran everything passed me and was extremely patient. Throughout the whole process, the communication was incredibly, no matter what time - I always felt comfortable sending quick questions via whatsapp and I would get the answers that I needed. Tom even worked both Saturday and Sunday for viewings - without a question. I really felt that both Tom and Kelly had our best interest throughout and I feel so grateful to have met them both and worked closely with them. We have sold a few properties in the past and it’s always been very stressful. However, this time - there was very little stress. Cannot recommend them enough. Thank you so much again!

Sarah · 20 April 2024

★★★★★ 5/5

Google

Hugely impressed with Ralph James, they’ve been fab from the start, and definitely not your average estate agent. Also a big thank you to Aimee for doing all our viewings we felt that we were in great hands!

Alice · 16 April 2025

★★★★★ 5/5

Google

Very pleased with the service received for the sale of our property in Tadworth. Kelly was responsive, commercial and professional and went above and beyond in helping us to arrange other matters as we live overseas. Thanks Kelly!

Alison · 23 October 2023

★★★★★ 5/5

Facebook

Ralph James were brilliant from start to finish during the sale of our house. Robin and Ashley were always at the end of the phone or a text to keep us updated and reassured throughout. The market changed a bit between our initial valuation and when we were ready to list so we ended up getting a little less than we’d hoped for, but that’s life! Thank you all so much for making it a smooth process. Having been through the purchase process at the same time I can safely say Ralph James are a league above most other estate agents!!

Shaunna · 15 December 2022

★★★★★ 5/5

Google

I would highly recommend Ralph James. We ended up using this estate agent after trying unsuccessfully to sell our house for two years with another estate agent. Kelly sold our house quickly and both Kelly and Tom helped us purchase a new house. It felt like more than just a business transaction with Kelly and Tom, it was a personal service and they both genuinely seemed to care. I could not recommend this company enough.

Bianca · 20 May 2024