Trusted Agent profile Β· Bangor
β β β β β
2,115 reviews across 2 platforms
18 Main Street, Bangor, BT20 5AG
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Bangor, at 18 Main Street, is rated 3.8 out of 5 across 2,115 reviews on two platforms, including 148 Google reviews rated 4.7.
Every review we hold for the Bangor office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways great service is provided byβ¦
Always great service is provided by Amber Tildesley from Salford Quays.Thank you Amber
Hello Ahmed - Thank you for your review, we will be sure to pass on the good words to our team at the Salford Quays branch.Many thanks,Reeds Rains
5/5
TrustpilotAmy is really friendly with me :) niceβ¦
Amy is really friendly with me :) nice team i like is π«π
Hello - Thank you for taking the time to write a review, if you could let us know which branch you dealt with we can pass on the good words.Many thanks,Reeds Rains
5/5
TrustpilotGreat service from the Salford Quays branch
Great service from the Salford Quays branch. Amber was particularly helpful. Highly recommended
Hello - Thank you so much for your review.Kind regards,Reeds Rains
5/5
GoogleWe used the tenant finding services with Reeds Rains, specifically Kelly and honestly the whole process was exceptional. Great service, friendly, knowledgable, no question was too much hassle. I would throughly recommend Kelly and Reeds Rains for landlord services.PositiveProfessionalism
5/5
TrustpilotExceptional service
Exceptional service. Highly recommend.We used Reeds Rains in Crossgates and the service was 100% throughout.Sarah who valued the 2 properties we were selling was professional, passionate and very knowledgable. She told us one property would end in sealed bids and exceed the valuation, it did.The Ladies in the Crossgates office were very polite and helpful. They kept us informed every step of the way and chased Solicitorβs etc up when we asked.I would not use anyone else in Crossgates
5/5
TrustpilotJulie at Reeds Rains Chapeltown couldβ¦
Julie at Reeds Rains Chapeltown could not do enough for us during the process of renting a property.Julie always had a positive, can do attitude and went above and beyond to help us. Thank you Julie for all your effort and support, it was gratefully appreciated!
5/5
TrustpilotSt. Helens
The St Helens branch have been a complete life saver in helping me find a new rental property, I was updated at every stage. I have been with several different agents over the last few years and it was nice to speak to an agent who actually cared about getting me sorted ASAP.Reeds rains kept in contact with me every day by email or by phone call. Informing me of any changes or updates. Thank you so much would definitely recommend to anybody looking to rent!
5/5
GoogleKelly thank you for sorting out our new home. You were brilliant throughout the whole process. And kept us up to date thank you ever so much. Absolutley amazing.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleHaving dealt with property agents in many different countries and also with a number of agents here in Bangor, never ever have I dealt with an estate agent such as this. The was dismissive as soon as I walked through the door. The information I requested on the property I was ensuring about was not available and then the agent just decided to make stuff up. Thankfully I know about property and I knew the agent was incorrect. What utterly appalling customer service from a supposedly premier estate agent. Buyer beware is a certainty in this case.
5/5
GoogleSale of My Property Simply outstanding service in selling my property, achieved above expected price, provided expert advice and sold to my requirements within 10 days. Continued to support me whilst I was in Australia through the process and after the process. They helped me ensure the property was safe when unoccupied and presented through their network of tradesmen. Nothing was too difficult, caring and thoughtful. I would not only use them again but highly recommend them. When I choose them, I did not even talk with other agents, I was impressed from the first contact with the Sales Department. Thank you guys again.
1/5
TrustpilotPartner phoned up, Rude receptionist!
Partner phoned up to enquire about properties, receptionist was rude as anything and told my partner (who has mental health problems) to simply "get a job" I don't know what ivory tower this little urchin crawled down from but that is certainly an unacceptable way to speak to potential clients. WILL NOT USE!!
Hello Ricki - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
1/5
TrustpilotTerrible customer service
Terrible customer service. Paid a Fully managed service. No help from local branch. No replies to emails and no return phone calls. Quick to offer services for additional costs but donβt provide the service actually already paid for. Avoid at all costs.Incompetent.
Hi there, Sorry to read your review. We aim to provide exceptional service to all our customers. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotWayne from Reeds Rain
Wayne from Reeds Rain, Widnes was excellent. Good communication throughout and a very friendly and helpful approach.
5/5
TrustpilotGreat team in Bangor
Excellent service from the team in Bangor, especially Kerry As a first time buyer I didnβt know what to expect but I was kept informed at every stage Many thanks to everyone for making my move stress free
5/5
TrustpilotReeds Rains Macclesfield
Zoe and the team and reeds rains were great as usual! I sold my own house with them last year and I have just bought another terrace with them. Always professional, approachable and on the case.
5/5
TrustpilotGrimsby branch
Grimsby branch. Have nothing but positive feedback about this branch and the team. Dave and Sophie were totally supportive all through making the experience generally pain free and they ensured I was kept up to date. Would recommend.
1/5
TrustpilotWe can't get the deposit back
It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...
Hi Sarah, very sorry to read this has been your experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
1/5
TrustpilotNobody cares and nobody takes responsibility
I've been dealing with the Chesterfield branch. absolutely abysmal organisation, automated reply for everything telling us how important our message is and yet no one ever replies in person. Complete lack of coordination between departments, I would never have anything to do with them again.
Hi Russell, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
5/5
TrustpilotChester branch
Chester branchAbsolutely amazing service. NIKI and Katie were both extremely helpful, polite, professional and I can't thank them enough for arranging a quick viewing and quick offer and acceptance process. They're both a credit to the company. Thank you both again Bev x
5/5
TrustpilotExcellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
5/5
TrustpilotConsistently professional and great customer focus
I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.
5/5
TrustpilotSuper customer service and speedyβ¦
Super customer service and speedy communication. Very personable and helpful staff.
We appreciate your kind words! We strive to provide excellent customer service and are thrilled to hear our staff has made a positive impact on your experience.
5/5
TrustpilotThe team at Plaistow branch areβ¦
The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.
5/5
TrustpilotWe recently had a great experienceβ¦
We recently had a great experience purchasing our new home with the ladies at the Bamber Bridge branch. Everyone was extremely helpful and friendly, and made every effort to ensure the purchase moved quickly and smoothly. Alison and Donna in particular were fabulous, and the lady who showed us around the property (who's name unfortunately escapes me) was also lovely to deal with. The ladies here are obviously very caring and passionate about their roles, and I couldn't recommend them highly enough. I might also add that Donna in particular deserves a 'shout out' as although she does not appear to be as visible and front of house as the other ladies, she was the one who put in the majority of the groundwork, and ensured that any concerns were quckly dealt with/resolved, and all the legal arrangements and requirements were completed at the speed of light. Fantastic people to deal with, and as mentioned previously, I could not recommend highly enough. A big thank you to everyone involved.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains (Bangor) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bangor.
