Every review we hold for the Ballymena office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently sold our house with Homes Independent and I cannot praise them enough. From the first stage of getting the house photographer until completion of sale, Homes Independent have been faultless. Sharon who conducted the viewings was fantastic, and our house was sale agreed within 2.5 weeks!! Following this, Allison and Claire and all the office staff kept us so well informed on the sale process which was a great comfort as this was our first time selling a house. We honestly couldn't recommend Homes Independent enough and will be using them for any further property needs.
Niamh · 2 August 2025
★★★★★ 5/5
GoogleHaving recently sold a property with HI I cannot recommend them enough. From initially meeting Fiona at valuation, then Sharon carrying out the many viewings, to interaction on the phone with Steven, Claire and Alison throughout the whole process and especially towards the end, the HI team were all professional, pleasant, helpful and nothing was too much trouble. Highly recommend selling your house with this team!
Col · 16 December 2025
★★★★★ 1/5
GoogleThey were interested in taking on my rental. Had lots of correspondence with them, they helped get it up to legal standards. Then stopped replying, then randomly said they weren’t looking to take it on. No idea what happened.
Thanks 👍🏽
AC1999 · 10 October 2025
Agent replied · 23 October 2025
Thank you for your feedback. We’re glad we were able to assist in making your property compliant with new legislation. We understand there was some confusion with email communication and we did make you aware of the correct contact details at the time.
After review, we decided not to proceed with the management of your property as we felt our approaches and goals were not the best fit. We wish you all the best moving forward with your rental.
★★★★★ 5/5
Google“Can’t comment on the full service, but Claire was fantastic during my enquiry. Polite, prompt and very clear with information.”
Catrina · 16 November 2025
★★★★★ 5/5
GoogleRecently sold our house through Homes Independent. Absolutely delighted with the professional service they provided, from Fiona coming out to value our property, Alison taking the photographs and video, Sharon and Stephen carrying out the viewings and all the admin work from the other staff in the office. We had clear communication with all involved throughout the selling process.
Would highly recommend them to anyone selling a property.
Michelle · 10 November 2025
★★★★★ 5/5
GoogleThe team at Homes Independent have continually provided a fantastic, professional and reliable service as selling agents for the latest phase of the Tullyview development in Loughgiel on behalf of JP Builders & Sons Ltd.
Claire is always willing to help and keeps everyone informed at all stages of the sale process. A wonderful team - Highly recommend!!PositiveResponsiveness, Professionalism
Michelle · 27 August 2021
Agent replied · 19 June 2024
Thank you for the review Michelle.
★★★★★ 5/5
GoogleAs first time sellers, Homes Independent made the whole experience extremely easy. We would highly recommend them to anyone looking to sell their home. The team were always just a phone call away, always ready to answer our questions and kept us informed during the whole process. Thank you again to Homes Independent who we couldn’t recommend highly enough.
S & S Millar
Sylvia · 16 November 2025
★★★★★ 5/5
GoogleThanks to Stephen and Allison for their professional and superb services helping me and my partners to buy a few houses in Ballymena! They both have exceptional market knowledge, and outstanding communication skills between landlords and buyers. Absolutely FIRST CLASS 👍👍👍 Highly recommended to use Homes Independent Estate Agents! …
FRANCIS · 15 September 2024
★★★★★ 5/5
GoogleHad a few dealings with Homes Independent sales team. Found the staff to be friendly helpful and honest. Highly recommend
W · 10 September 2026
★★★★★ 5/5
GoogleThank you Paula and Katie for being so helpful and responsive. Thank you for the package. I recommend Homes Independent
Kehinde · 24 July 2025
★★★★★ 5/5
GoogleI recently sold a property through Homes Independent and had no problems with the process from beginning to end. All the staff I dealt with were very helpful and professional. I cannot recommend Homes Independent enough to anyone wanting to sell a property. Thank you for all your help and support throughout.
Eileen · 16 December 2025
★★★★★ 1/5
GoogleWe met with them during a house viewing, seemed reasonably professional and friendly. However, didn’t seem to know much about the property with most of our questions coming up as I don’t know answers E.g. age of house, basic facts. Also they didn’t suggest that they’d find out for us either.
We liked the property and put in an offer. Sent all documents five times each, didn’t seem competent here. Got our survey back, beautiful house but riddled with everything from wood worm to rising damp and we withdrew our offer for them to suggest a £5k reduction?! Madness!! Steer clear and get your surveys done!!
Rachael · 20 June 2023
Agent replied · 19 June 2024
Rachael
Although we try to find out as much information from our vendors as possible, sometimes with regards to age of construction etc, we have to refer to their solicitor to confirm this information which we would certainly have done for you on request.
When the property was sale agreed, there are certain documents which we require from purchasers. You kindly sent the paperwork, however it wasn't in a format that could be opened. When the documents were re-sent in a way we could open, that was the problem solved.
A survey, be it a Level 2 or otherwise is something ourselves and a solicitor will always encourage buyers to have carried out. As is often the case with properties that aren't new builds, your survey came back with several defects. As we haven't seen the survey, I cannot attempt to put a figure on works to correct defects. However, as experienced estate agents, we are able to re-negotiate the majority of our sales if the buyer still wants to proceed. As you mentioned, we are a professional and friendly company and it is rare we cannot come to a reviewed purchase price after survey if needs be.
Wishing you all the best with your house hunting Rachael.
★★★★★ 5/5
GoogleA great service from start to finish. Claire was brilliant. My house sold within a few weeks of marketing. Claire kept me in the loop throughout the process with regular calls and a high level of clarity. I would highly recommended Claire and her team at Homes Independent.
Susan · 20 June 2021
Agent replied · 19 June 2024
Thank you so much Susan for taking the time to leave us a review. Much appreciated!
★★★★★ 5/5
GoogleCouldn't recommend a better agent to look after the sale of your house. From my first meeting with Fiona to the professionalism of the whole team throughout the process. Particularly Claire. They all made the process painless and guided me every step of the way. Would recommend Homes Independent every time. A fabulous team.
Alison · 23 October 2023
★★★★★ 5/5
GoogleOur property was on the market with another agent for some time without much interest. We spoke to Fiona at Homes independent and found her to be confident, informative and very knowledgeable of the local area so decided to give Homes Independent an opportunity to sell the property and it was the best thing we could have done! There was interest in our house almost from the off and ultimately had a couple of potential buyers bidding on it. It's safe to say that I would highly recommend Fiona and the team at Homes Independent to friends and family alike without hesitation.
Robert · 21 June 2018
★★★★★ 5/5
GooglePaula & Katie are always there to help with any issues questions etc I have with my rental home and are always very fast in getting things sorted. Both very polite and helpful and nothing is ever too much for them. Definitely recommend homes independent
Karen · 16 November 2025
★★★★★ 5/5
GoogleA Seamless Experience with Homes Independent!
I recently had the pleasure of working with Homes Independent to sell my home, and I couldn't be more thrilled with the entire process! From the very first consultation to the final sale, the team was incredibly professional, friendly, and attentive to every detail.
What struck me most was their knowledge of the local market. They took the time to understand my needs and provided expert advice on pricing and marketing my home. The photos they took were stunning, truly capturing the essence of my property, and the listings were published everywhere I could imagine.
Communication was key, and Homes Independent excelled in this area. I felt informed every step of the way, with regular updates and feedback from potential buyers. Whenever I had a question or concern, they were just a phone call away, always ready to help.
What I appreciated most was their genuine dedication to achieving the best outcome for me. They weren’t just looking for a quick sale, they truly cared about ensuring that I was satisfied with every aspect of the process. Thanks to their hard work and expertise, my home sold quicker than I ever expected, and I got a fantastic price!
If you're considering selling your home, I wholeheartedly recommend Homes Independent. Their exceptional service turned what could have been a stressful experience into a smooth and enjoyable journey. Thank you, Homes Independent, for your brilliant support!
Alison · 15 September 2024
★★★★★ 5/5
GoogleHave used the services of the Homes independent team on numerous occasions and it has been to the highest standard every time. Mainly dealt with Claire who went above and beyond to ensure our customer experience was first class, however all the team have been both friendly and very professional in any dealings with them. I would definitely recommend them and will continue to use them in the future.PositiveProfessionalism
Neil · 27 August 2021
★★★★★ 1/5
GoogleI found this agency to be unhelpful after incorrect information in relation to a property was published on their website and Propertypal. When asked a particular question, there was a generic answer of referring to data protection. However, my question was not covered by UKGDPR. Simply politely declining my request would have sufficed rather than hastily quoting statute not applicable to my question.
David · 23 October 2023
Agent replied · 19 June 2024
As advised in the office, under GDPR (UK) we could not give out the information you requested. I am disappointed you found this unhelpful as it would have been a serious breach of personal data and that is not within the ethos of our business.
★★★★★ 5/5
GoogleWe recently purchased our first home through Homes Independent, from our viewings with Sharon and speaking with Claire on nearly a daily basis, they were so informative, always kept us in the loop and gave us as much information as we would need as we were new to the process. They kept us right and gave advice when it was needed. Can’t thank them enough, the loveliest people to deal with.
Kirsten · 14 December 2024
★★★★★ 5/5
GoogleExcellent customer service, great knowledge of the local property market and many thanks to Steven selling my property within 4 weeks would highly recommend to anyone considering selling their property.PositiveResponsiveness, Quality, Professionalism, Value
Ricky · 27 August 2021
Agent replied · 19 June 2024
Thank you so much for your review! Much appreciated, it was our pleasure.
★★★★★ 5/5
GoogleGreat staff and service - would highly recommend.
Clare · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for your 5-star review. We really appreciate your support and are delighted you had a positive experience moving house.
★★★★★ 5/5
GoogleOver the moon with my experience using Homes Independent thanks to Torii who was very professional and so helpful throughout the whole process. Will be highly recommending the company, very pleased, thank you.PositiveProfessionalism
Rebekah · 20 June 2021
Agent replied · 19 June 2024
Thank you so much for taking the time to leave us a review. Much appreciated!
★★★★★ 5/5
GoogleI have never sold nor bought a house before and found myself doing just that this summer, I honestly can only say that if I ever have to go through this process again that I will only want to use Homes Independent - the whole team are absolutely outstanding - they kept us informed every single step of the way and when I asked for information it was provided straight away. They are professional, friendly, and fair to everyone involved.
Keep up your amazing work !PositiveProfessionalism
Caoimhe · 27 August 2021
Agent replied · 19 June 2024
Thank you for the review Caoimhe
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