Bagshaws Residential Bakewell reviews

★★★★★ 5/5

Google

We have just purchased our first house through Bagshaws. Laura was our main point of contact throughout the whole buying process. She very responsive and polite throughout and helped us with any queries we had. Upon completion we received a lovely welcome home gift box with some lovely goodies. We also used their mortgage advisor Jon who was fab and found us a great deal on our mortgage. Again Jon was very helpful with any queries and questions we had.

Lindsey · 13 September 2026

★★★★★ 5/5

Google

I had a really positive experience selling my home in Bakewell through Bagshaws Residential. From start to finish, the service was professional, friendly and efficient, and I always felt that my sale was in safe hands. In particular, I would like to thank Laura Roberts, who was incredibly helpful throughout the process. Laura was professional, approachable and responsive, keeping me informed at every stage and always taking the time to answer any questions promptly. Her friendly manner and attention to detail made what could have been a stressful process feel much easier. I would happily recommend Bagshaws Residential, and especially Laura, to anyone looking to sell their home in the Bakewell area. Thank you for all your help!

Helen · 13 September 2026

★★★★★ 1/5

Google

My experience with Bagshaws Bakewell was consistently poor from start to finish. Across the full 20‑week contract, the property generated only four viewings, and no meaningful strategy, communication, or performance management was provided at any stage. I repeatedly had to chase for updates, no feedback from any viewings, and basic actions, and there was no proactive attempt to address the lack of progress.Despite the clear underperformance, Bagshaws insisted on enforcing the full contract term, offering no flexibility and no review of their service. Even removing the listing required multiple follow‑ups before anything was actioned.I have since submitted a formal complaint to the Property Ombudsman (TPO) regarding the service, communication, and contract enforcement.Based on my experience, I would not recommend Bagshaws Bakewell.

Sean · 13 August 2026

★★★★★ 5/5

Google

Bagshaws Residential of Bakewell have been efficient and supportive while our property was on their books. It's fair to say they've gone the extra mile in arranging and facilitating viewings for potential purchasers. Mark has extensive knowledge of the local area and demonstrates a passion for it and the business. John has enthusiastically carried out viewings with great flexibility in terms of times and days, including a Sunday viewing. It has to be said that Chelsea has been central to arranging everything effectively, she has her finger on the pulse as they say. Chelsea has taken a friendly and professional approach in getting to know and support us during this process. Thank you to all. Frank S.

Francis · 27 December 2025

★★★★★ 5/5

Google

Would like to thank the Bakewell team. Mark for the excellent market valuation. Which was done extremely professional and great value ie fees etc. The viewer that accompanied the people viewing my property. John is extremely knowledgeable about the property and the buyer of my property said to me his service was second to none. Then chelsea in the office. She was absolutely amazing. Knows everything and updated me within minutes of any information becoming relevant. I would recommend this team to anyone. Thank you for a smooth and easy transaction. You are all amazing.

Victoria · 27 November 2025

★★★★★ 5/5

Google

Bagshaws residential are a first class estate agents. Laura Roberts was so knowledgeable about the area and was helpful with any queries I had about the property, emailing me back straight away . Great service .

Lynne · 13 July 2026

★★★★★ 5/5

Google

Laura was very helpful and was always there to answer any questions. Would recommend.

MICHELLE · 13 September 2026

★★★★★ 5/5

Google

I recently completed a house sale in Bakewell for which Bagshaws were the selling agents. All my dealings with them were friendly and professional, and a big shout out for Laura who was very engaging and was with me on the purchasing process.

Shirley · 13 September 2026

★★★★★ 5/5

Google

We recently viewed a property and was shown around by Laura. Her knowledge of the area and property was exceptional! Brilliant experience from the moment we initially made contact.

Tom · 22 September 2026

★★★★★ 1/5

Google

We had a really poor experience while attempting to purchase through Bagshaws. Unfortunately, the process was made much more stressful than it needed to be due to several issues. The staff handling our case changed frequently, which made communication inconsistent at the best of times. Additionally, Bagshaws were not proactive in providing timely updates; for example, they often promised to return calls but failed to do so. A particularly frustrating aspect was the need for our home surveyor to revisit the property twice because Bagshaws did not ensure that the property was accessible. I would not recommend using Bagshaws Residential.

William · 15 July 2025

★★★★★ 5/5

Google

We recently purchased a house through Bagshaws and had an absolutely brilliant experience. Everyone we dealt with was helpful, but a special shout-out goes to Chelsea, who was fantastic from start to finish. She was incredibly proactive, always chasing solicitors, keeping us updated, and doing everything she could to help us get to completion smoothly. Highly recommend!

Matt · 13 December 2025

★★★★★ 5/5

Google

Helped me with Mortgage services, their advisor Richard was truly helpful and got me a better deal than with my own bank

Miss · 16 June 2025

★★★★★ 2/5

Google

Didn't have a great experience overall. No problems in regards to moving in aside from the fees which we felt were completely unjustified, but one of the issues once we were in was that we consistently struggled to get meter readings - or even a reply via email or phone regarding this, and trying to call the office to speak to the agent we were dealing with (Hannah) was almost impossible. Promises to call back after lunchtimes were rarely fulfilled. The biggest issue, and one still ongoing, was trying to tie up the final energy bills as Bagshawe were switching the energy supplier at the end of our tenancy.

Nicola · 13 October 2019

★★★★★ 1/5

Google

So disappointing. Started off well, then they lost staff, no contact for weeks. Couldn't get through on the phone. New starter - great promise only to be waiting weeks for any update or response to emails. They told me they were going to take steps to find a buyer and 2 weeks later told me they had employed someone else who would be taking the steps they promised to carry out 2 weeks before. No update since that of course and no response to my emails. Don't bother trying to call as you won't get through. I tried three times a day for 2 weeks, never got through and eventually gave up calling. Property initially sold quickly, buyer pulled out due to boiler issues - but I'd provided service record and evidence of minor fix needed, can't prove it of course but doubt the full information was sent across to the buyer - provided all the information and instructions to send to the buyer asap only to be asked a few days later if they were allowed to send it across. It then took them over a week to confirm the buyer had pulled out after I contacted them when the buyer's lawyer advised my lawyer after they chased for progress due to lack of response. Absolutely no movement or viewings in over 3 months but then I've only managed to speak to them once on the phone so I can only assume people wanting to book viewings are not able to get through either. Absolutely abysmal. Seem to spend all their time upselling and onboarding new properties rather than actually selling the properties they have. I'm speaking to other agents and will be getting my notice to finish my contract with them as soon as I am able. Be warned they will include a self-awarded bonus within their contracts and tie you to an initial period of 5 months advertising with them.

Katie · 13 October 2024

★★★★★ 1/5

Google

We were extremely disappointed with our recent experience with Bagshaw's Estate Agents when viewing a property at Bailey's Mill in Matlock. The agent arrived 25 minutes late to our scheduled appointment, leaving us exposed to the rain. While I understand that unforeseen circumstances can occur, agents need to communicate such delays promptly. Had we not taken the initiative to contact the office, we would have been left waiting indefinitely. Furthermore, we had repeatedly inquired about the service charge associated with the property, both in advance and the day before the viewing. Despite our requests, we received no clear information. This lack of communication was frustrating and unprofessional. The property itself was appealing, but the service provided by Bagshaw's was far below our expectations. I would not recommend this agency to anyone seeking a reliable and efficient experience, both on the selling or viewing parties. We feel sorry for the vendor that such sub-par standards are being used to represent such a lovely property.

Rob · 13 October 2024

★★★★★ 5/5

Google

Booked a viewing a couple of weeks back, very pleasant experience. I think the lady who helped me was called chelsea. She made the process so simple and explained everything step by step. Would definitely recommend.

Gen · 27 November 2025

★★★★★ 5/5

Google

Dealt with a lovely lady called Chelsea.she kept me informed and answered all my questions.very professional and she was very helpful and couldn’t do enough to help with my enquiries.would highly recommend

Mitchell · 27 November 2025

★★★★★ 1/5

Google

Poor service. No customer care. No one answering the phone and no one in the office- not sure how they think they can sell houses. No viewings were made accurately. Wrong name date and time. No feed back given following viewings. Very disappointing. Wouldn’t recommend.

Jill · 16 July 2025

★★★★★ 5/5

Google

Came for a viewing a few weeks ago, would 100% recommend. A lady called Chelsea helped us she made it so easy for us explaining everything perfectly couldn’t thank her enough.

Lilly · 27 November 2025

★★★★★ 5/5

Google

I chose Bagshaws residential (Bakewell) to market my home because whilst being completely professional Mark and Dionne were so supportive when they valued my home. Throughout all the trauma of the Covid lockdown they remained in touch providing me with advice and reassurance. I have exchanged contracts and will be moving in a few days time. I can’t thank all the staff enough for all their support, they’ve have constantly gone the “extra mile” I would and have recommended them to my friends and colleagues. Thank you again Annette Clarke

Annette · 13 October 2021

★★★★★ 5/5

Google

we've just sold our house in Bakewell, the solicitor working for the buyer was ? as a result the staff at Bagshaws had to work very hard, this included reasuring us when times were difficult. Dione and George were Amazing. I can unreservedly recomend Bagshaws.

Peter · 13 October 2021

★★★★★ 1/5

Google

Called up to view a house and have mine valued . Diane was so rude . Will go to differnt agent - agent has replied, I emailed them and got no response! They oviously only replied to look good! Dont really care about customers!

Robert · 13 October 2021

★★★★★ 5/5

Google

We have recently sold our house through Bagshaws Bakewell .Firstly we sold our property subject to contract within days of marketing and the pre sale process was not only smooth with attention to detail but highly professional throughout . Viewings were arranged efficiently with prompt feedback offered including beautiful photographs and additional advice regarding legal and moving services. Our sale despite being lengthy and protracted never the less was straight forward and efficiently handled . At each stage the team at Bagshaws kept us up to date and informed. A particular big Thank you to George Chandler @ Bagshaws who without a doubt through his excellent communication made the stressful experience of moving house all the easier. We would definitely recommend Bagshaws Bakewell to our friends and family Thank you everyone at Bagshaws

Louise · 13 October 2020

★★★★★ 5/5

Google

Diana dealt with my late mother’s house, she was very helpful and compassionate and we got a really good price sold the same week it went on the market. Hats off to Bagshaws Residential.

Nahmia · 4 June 2025