Trusted Agent profile · Babergh
★★★★★
1,250 reviews across 3 platforms
23-24 Market Hill, Sudbury, CO10 2EN, Babergh, CO10 2EN
William H Brown's office in Babergh, at 23-24 Market Hill, is rated 2.2 out of 5 across 1,250 reviews on three platforms, including 56 Google reviews rated 4.4.
Every review we hold for the Babergh office, from every platform, shown as written. First names only.
5/5
GoogleJust been in touch with Elliot Branch and his colleague about a personal housing issue not related to the company and Elliot was absolutely brilliant, taking the time out of his day to help me with the advice I needed. Elliot was very friendly and responsive. Thank you both so much for the amazing help you've given. I appreciate it.
1/5
TrustpilotFrom rising damp to black mould
From rising damp to black mould, their response was to clean the gutters and that was it. Needless to say it returned every few months. We had no boiler for the last 3 months from December to April, in a house that the back windows are single glazed. We was provided 1 small heater to heat the whole house and given £100 rent reduction for this which is absolutely disgusting. Apart from Tom staff are argumentative and sarcastic. All round bad experience.
2/5
TrustpilotDisappointed in Holderness Road Hull Branch
My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.
5/5
TrustpilotHi just sold my house through this…
Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊
2/5
TrustpilotThe vendor has lost many thousands
Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.
5/5
TrustpilotVery great customer service experience…
Very great customer service experience working with Roberto in William H Brown. Full of smiles and great teamwork.
1/5
TrustpilotAVOID! Bullies! Run by children
Worst Company I have ever had the misfortune to deal with . Run by a load of teens - 20 something jumped up little wannabes who think they are better than everyone because they work in sales. The pushiness of these wannabes is ridiculous I work in sales and I understand commission but if someone says 'no' they have said no , no need to ask me 6 MORE TIMES ! THE ANSWER IS STILL NO ! Funny they didn't do this to my husband , so because I'm a woman you think you can bully me into say yes !! Wrong woman to try and do that do as they found out! Threating bully teenager run , and any questions you got about the property I hope you don't want answers unless you want 'I'm not sure' 'ill get back to you on that' 'tbh I've not been in this industry long' JOKE OF A COMPANY !!!!!Hire people with experience not children Who don't understand the word noAvoid!!
4/5
TrustpilotWell done to the team at Crystal Peaks
Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve
5/5
TrustpilotExcellent advice and support from day 1…
Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.
3/5
TrustpilotGood and not so good
On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.
1/5
TrustpilotToday
Today, on 18 September 2025, I had a booking with them. I drove 45 minutes, but no one showed up. After waiting 15 minutes, I called them, and they told me the agent had another booking. They are not serious.
1/5
TrustpilotTerrible customer service
Sudbury Suffolk branch. Absolutely awful customer service. Put an offer in for a house and they told me I wasn’t able to put that offer because the vendor wouldn’t accept it. This was my first time putting an offer in for a house and was very nervous. The guy down the phone was absolutely awful to deal with. Told me I wasn’t able to offer that and so I had to hang up. I talked to my mortgage advisor and he said that they have to pass on offers to the seller. I called back and said how awful I had been spoken to. Managed to put an offer in and they said that it was rejected then said someone else was interested and I was willing to go another 10k more. They said when they had told me that it wasn’t accepted that someone had put in an offer and were in a better position.. so didn’t even ask if I wanted to counter offer. Their service is absolutely appalling and their mortgage advisors (they kept begging me to speak to them) are equally diabolical. I spent an hour talking to one being told they would send me houses that aren’t on the market etc etc. Haven’t heard from them once in over a year we have been searching. Such a shame because we were so set on that house and would have likely got it as we were going to offer more than it actually sold for. Avoid them at all costs if possible. Absolutely terrible experience.
5/5
GoogleWe had the pleasure of Jules providing a valuation for our property. She was very courteous, professional and friendly . The whole experience of dealing with WHB was seamless and we will certainly be more than happy for them to deal with our sale when ready .
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBeware of commission charges
Be very wary of this company. When selling your house with them make sure you have a signed copy of the agreement with their commission charges. I sold my house several months ago. I have given up trying to get a copy of a signed agreement with their charges on. They state they don't work on a percentage so you only find out their commission on completion of the contract. The way they market your property is good but if you use them make sure of their costs beforehand. I calculate I was charged 2% which is more than most agents charge.
1/5
TrustpilotBad experience
I am deeply disappointed with the service provided by William H Brown. We were approved to move into a house managed by them, only to be blindsided nine days before our scheduled move-in date. Upon calling to confirm the details, we were informed that the landlord had decided to sell the house a few days prior, leaving us scrambling to find alternative accommodations. Not only was this lack of communication unprofessional, but it also caused unnecessary stress and inconvenience. It's unacceptable that we had to initiate contact to discover this information rather than being informed proactively. Moving forward, I would caution others to think twice before trusting William H Brown with their housing needs.
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Having paid William H Brown to manage a property we were letting, they provided an extremely poor service and unbelievably poor communication causing stress for me and the tenant. We also paid for a property check before and after the tenancy. The before one was very accurate and professional, the after one was unbelievable and stated there was no dust and all was in good order. The flat had not been cleaned for two years, holes drilled through walls to run cables between rooms, and hang speakers. It has cost us a lot and a lot of time/effort to get the flat back to a good standard. While the tenant owes several month rent, we have had to forfeit the bond to cover repairs as the tenant is arguing that the flat was in a good order, due to this poor report. We took picture and are now putting an official complaint in as well as trying to seek expert advice on how to recover the money owed. William H Brown have caused so much stress and anxiety and don’t seem to care. Probably the worst company we have ever dealt with.
1/5
TrustpilotAvoid! Scam Estate Agent
Avoid! Nasty, Unethical Estate Agent!I haved listed 3 bed terrased with them but also used another estate who sold property within 3 days. Asked William H in Stevenage to take it off the market, they confirmed they did!We moved and exchanged as per usual with another estate, not having any comms with William H Stevenage.10 months down the line we receive nasty letter from collectors saying we owe £4,4k fees to William H Stevenage and must pay immediately! We did not sell via William H Stevenage.Surpisigly No correspondence from William H Stevenage agents to say otherwise. Now I have to spend my time and resources to proof something that is fact anyway! Absolutely unacceptable and terrible way to treat customer!Do not ever! I repeat ever instruct William H Stevenage to sell house or buy from them!!
1/5
TrustpilotAvoid at all costs!
So this company is appauling to use to sell your house! They sent a couple of people to view it who actually stole products from our bathroom! They never sent anyone else or made any effort in the 3 months we were with them. I then told them we wanted to leave them as we were out of contract and by some miracle they said they had another viewing! They told me this on the Friday a week before he was due then on the day of viewing a week later they said he cancelled. 😡 TERRIBLE COMPANY AVOID AT ALL COSTS
1/5
TrustpilotNo confidence
A gentleman came to give us a valuation on our house.He did not fill us with any confidence that he knew what he was talking about. He hadn't done any research into properties for sale in the surrounding area, I knew more than he did. He gave no information about needing an EPC certifcate or any other upfront costs. He also u turned on many of his comments during his visit. I will not be going with this company to sell my house.
1/5
TrustpilotPlease avoid them if you can
Please avoid them if you can. I wish I'd known that before.Very poor service, not responding to emails at all or taking ages to respond. Neither letting manager nor the agent are responsible professionals, waste of my time to deal with them. When I came to collect the keys for the flat I was moving in, the manager was looking for the keys for 30 mins as he couldn't locate them, knowing that I was collecting them that day.Promise things and then never do them... I could write a long story about them!!
1/5
TrustpilotAbsolute disgrace
In this company the right hand doesn't know what the left hand is doing. I am investor and this is a second time this happened to me with them. Tried to arrange the viewing immediately the property came to the market(Beginning of the week). I was completely flexible with dates and time. One of the "great agents"(lady) promised me to come back with the date once they check. But of course she didn't. I had to call day after to arrange the viewing. The earliest which they could do Friday(confirmed). On Thursday lady called me to a to arrange the viewing, of course she hadn't clue that I have a viewing next(which supposed to be in their system, if they have one) day. Bottom line they have cancel the viewing hour before my visit when I was already driving to the customer. I called to their office wanted to talk to their manager to explain this is not how it suppose to work. The manager said she will call me in a minute. Well this was an hour ago and the way they operate I don't think I even will get a call. Honestly just stay away from them. Absolutely useless, I don't even undestand why people choosing this company to represent their property..
5/5
TrustpilotVery professional and dedicated
Despite many trials and tribulations MCCAULEY, KEELEY AND ALL THE TEAM AT MORLEY were dedicated to the sale of this property and also kept encouraging me throughout the process.
1/5
TrustpilotBeware this company
After repeated phone calls and emails requesting a copy of the contract I signed with William H. Brown for the sale of my house it is still not forthcoming. I get promised that it will be sent immediately but there is still no sign of it. It should not be that difficult to produce a copy of this. I have never given a copy of this document even when putting my house on the market. I have tried to find what the percentage of the sale Wm. H. Brown take in commission. Apparently, unlike other agents they just work on a set sum. The commission on my sale works out at 2% and all I want is a copy of the original contact to confirm that the amount is what I signed for. The fact that I am still awaiting this copy is in itself suspicious. Beware of using this firm unless you have all the facts in writing.
1/5
TrustpilotIF WE COULD GIVE THEM 0 WE WOULD
IF WE COULD GIVE THEM 0 WE WOULD. I AM JOHN JONES I HAD AN APPOINTMENT TO VIEW A PROPERTY AND IT WOULD HAVE BEEN A 4 HOUR DRIVE AWAY. I MADE THE APPOINTMENT ON THURSDAY 25TH JAN AND MY VIEWING WAS ON MONDAY 29TH JAN. I WAS ON MY JOURNEY WHEN I GOT A MESSAGE FROM MY PARTNER SAYING THE VIEWING HAD BEEN CANCELLED. I GOT HOME AND PHONED WILLIAM H BROWN TO BE TOLD THAT IT WAS NO LONGER WITH THEM BUT WITH ANOTHER ESTATE AGENT. I FOUND OUT THAT ON THE THURDAY CONTRACTS HAD BEEN EXCHANGED ON THE PROPERTY AND THAT THEY KNEW THIS ,BUT DID NOT BOTHER TO LET ME KNOW . AVOID IF YOU CAN, IF YOU FEEL THAT YOU HAVE TO MAKE AN OFFER ON A PROPERTY VIA THEM KEEP I CLOSE EYE ON THE SITUATION ,CHECK ON LINE ETC. BUT MOST OF ALL IF AN OFFER IS ACCEPTED MAKE SURE IT IS TAKEN OFF THE MARKET.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Babergh office has 1,250 reviews across three platforms: 56 on Google, 2 on Yell (across the whole business), 1,192 on Trustpilot (across the whole business).
William H Brown Sudbury is rated 2.2 out of 5 across all 1,250 reviews, and 4.4 out of 5 on Google from 56 reviews.
William H Brown Sudbury, 23-24 Market Hill, Sudbury, CO10 2EN, Babergh, CO10 2EN.
