haart Aylesbury reviews

★★★★★ 5/5

Google

"I would highly recommend Kate Young Richardson from Haart estate agents. Her service was exceptional, and she went out of her way. She was prompt, extremely helpful, and courteous, with excellent communication skills. She even assisted in procuring things like a washing machine and even installing it on our behalf.She has even coordinated with property management team few times in order to get things back on track. So many times she has communicated even on her days off. Overall, I was thoroughly satisfied with the service and would highly recommend her."

Rama · 16 March 2026

★★★★★ 5/5

Google

If me and my partner could give Erica, Olivia and the team 10 stars we would. They stepped up, even when they didn’t have too to help us out. We were in a chain with a very complex situation, and Haart were never our estate agents selling our home but were selling our buyers home. They actually kept us in the loop more than our actual estate agent did, and I’m pretty sure if it wasn’t for Erica the whole chain of 6 would have broke for the second time. We cannot thank you enough for your hard work, commitment and communication between us, the solicitors involved and the buyers / sellers for getting this over the line. If you’re thinking of selling your home in Aylesbury, I would recommend Haart in an instant. Wish we had gone with these guys to sell our home instead but you live and learn! Thank you!

Rebecca · 4 December 2024

★★★★★ 5/5

Google

An outstanding review that is well overdue (sorry Rachel) - but believe me when I say that 5 stars just does not do justice for the incredible support & service received from Rachel in the first instance and then gratefully supported by Kate throughout too. I have been and will continue to shout about Haart Estate Agents from the roof tops to ensure everyone knows how incredible these two ladies are. I truly wanted to give up….nobody wanted to help me and my children - we were being let down by anyone and everyone, including other estate agents, until a phone call from a guardian angel at Haart’s who never gave up trying to help us. Rachel & Kate really took the time to know me as a person and did not just rely on a computer to tell them yes or no - both working tirelessly (on their days off too) to secure me and my children a beautiful family home. Thank You so much - you’re both such kind, caring and considerate individuals, that I will cherish forever. Believing in me, when nobody else would and I will never forget it. ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Dean · 26 March 2026

★★★★★ 5/5

Google

We were recently looking for a rental place and Kate was amazing throughout the whole process. She helped us sort through different options and managed to arrange several viewings for us on really short notice. Racheal was always on time, …

Ranjith · 16 December 2025

★★★★★ 5/5

Google

We had a really good experience with Haart Aylesbury. Special thanks to Stuart who has helped us to find a beautiful home to rent and he was so helpful from the beginning and throughout the whole process. He went above and beyond to make sure that everything is ready for us to move in, and made our moving process much easier. We could always contact him regarding to any matter. Very professional and we could not ask for a better experience.

Lili · 24 August 2024

★★★★★ 1/5

Google

Zero stars if possible Unfortunately, our experience with this letting agency has been extremely stressful due to poor communication, inconsistent information, and repeated changes in position over a prolonged period. From 7 January, when we served notice, we were given multiple conflicting explanations about our tenancy and notice requirements. Over the course of several weeks, we were told different and contradictory things, including: Initially, that there was no break clause in our contract and that we would need to pay remarketing fees (£595 + VAT, later changed to £495), plus rent and utilities until a new tenant took over; Then, that there was a break clause, but that it ended at the end of February; Then, that the break clause actually ended on 31 January, meaning no remarketing fees were required; Then, that our notice was invalid because it did not fall on the 31st, despite this not being stated anywhere in the contract; We were also told that if we did not stay until the end of February, “who is going to pay the landlord’s mortgage”, which we found inappropriate and not our contractual responsibility. Throughout this process, our one-month notice was treated as accepted, with discussions focused on dates and timing rather than validity. We made it clear from the outset that viewings and access were welcome at any time, and that we would honour a full month in practice, including paying pro-rata rent from 31 January to 7 February. Only at the very end after we raised concerns and sent a formal “cease and correct position” email were we suddenly told that nothing can waive the two-month notice, not emails, not conduct, and not the lack of objection, despite the tenancy agreement stating that the notice period may be shortened by the landlord or letting agent. Communication was slow and inconsistent, often taking 2, 3 working days, with replies arriving late in the day, which added to the stress and uncertainty. When we attempted to raise a formal complaint, we were initially instructed by the senior agent handling our case to submit it through her. We later learned this was incorrect and were told the complaint would not be logged unless a specific form was completed. Shortly afterwards, we were informed by the Director that the complaint had, in fact, been accepted without the form, adding further confusion to an already difficult process. The constant changes in position, lack of clarity, and procedural inconsistency caused us significant stress and exhaustion, all of which could have been avoided with clear, accurate, and consistent communication. We have retained all correspondence and documentation and are prepared to escalate the matter to the Property Ombudsman and the Tenancy Deposit Scheme if required. Based on our experience, we cannot recommend this agency.

FAHMA · 16 February 2026

★★★★★ 1/5

Google

Ivonna Dimpere was extremely rude and unprofessional , threatening during our check out. We unfortunately couldn’t find somewhere fast enough and she was nasty over the phone and in emails. Shocking! Her emails were rude ,her tone was …

Vee · 16 December 2025

★★★★★ 5/5

Google

I asked Haart Aylesbury to value a few of my properties and also rent 1 out . I’m very impressed by their local knowledge, efficiency and speed of results . Definitely recommend Kate in Lettings and Erica in Sales.

Chris · 16 December 2025

★★★★★ 1/5

Google

I previously left this estate agent a positive review, but I am now changing it due to their recent actions. My initial contact with them a couple of years ago, and again a few months ago, was professional and friendly. However, I chose to proceed with another agent as their rates were more competitive. Despite repeatedly asking to be removed from their marketing list, both by phone and email, I have continued to receive calls. Adnan in particular has continued to contact me despite being clearly told not to. This persistence is frustrating and intrusive, and I have now had to block their number. I would advise the company to respect customers’ communication preferences and honour requests to stop contact.

Kushalbos · 16 January 2026

★★★★★ 1/5

Google

The service received by haart when trying to sell my deceased father’s property was absolutely horrific and quite frankly traumatic for a young woman to be dealing with whilst grieving the unexpected loss of my father. From accepting an offer and being told the house was SSTC and both myself and solicitor asking on various occasions what was going on to no response, several months later we was informed the offer had fallen through days after completion. This meant the property had not been marketed for several months. Then when questioning Erica (the manager) on what had happened and why no updates were provided sooner she was unable to offer an explanations except stating that trying to sell my dads house was like trying to flog a dead horse- something highly inappropriate to say to someone grieving. In the end, after using haart for over a year and getting no where, due to lack of communication, unprofessionalism, insensitivity and no real work effort or drive to get a sale for me, I decided to instruct other agents. At this point I got all the apologies and the KIND (?!?) offer for haart to continue marketing the property at a reduced rate as a gesture of goodwill? Why they believed I would stick with an estate agent that has shown nothing but incompetence throughout the whole process I do not know. Luckily, I stuck to my guns with instructing another agent and have managed to secure a sale and a completion date within 3 months of the new estate agents taking over. I have been waiting for the last 2 months for the local area manager of haart to contact me as promised by Erica, whoever as this has not happened (like everything else promised by haart) I am now voicing the issues on here in the hope no other person is put in the same situation as me. Please, if you are grieving or need a quick house sale, do not put your trust into haart.

Jade · 16 January 2026

★★★★★ 5/5

Google

We would like to say how much we value your employee Olivia Steele. She has always been professional and treated us with respect. She listened to what we were saying when we told her what type of house we were looking for and at the third attempt she found it for us!! She is head and shoulders above any of the other sales agents we have been dealing with. We are glad of the opportunity to sing her praises. She is an asset to Haarts. Thank you Olivia.

James · 22 May 2024

★★★★★ 5/5

Google

Review for Olivia, Sales Consultant: I had the pleasure of working with Olivia from Haart as she assisted me in finding a property, and I must say, she did a superb job. Olivia's knowledge of the market and properties was exceptional, and she patiently provided answers to all my questions, ensuring I felt informed and confident throughout the process. Her warm and welcoming demeanour made me feel comfortable and supported every step of the way. I highly recommend Olivia to anyone looking for a dedicated and knowledgeable sales consultant. Thank you, Olivia, for your outstanding service!

Che’ · 22 May 2024

★★★★★ 5/5

Google

Kate Richardson Young, the manager at Harts Ayelsbury was very proactive in her communications and also very helpful in responding to all my queries promptly and with immense patience.. I will strongly recommend Harts..

Ramesh · 16 December 2025

★★★★★ 5/5

Google

Thank you so much to Stuart from Haart Estate Agency, he was fantastic at helping get me into my rental property. Stuart was the only one that listened to my situation and went above and beyond though out the process. He was professional, kind and understanding. I would highly recommend Stuart and Haart Estate Agents. Thank you Stuart for making a stressful situation manageable.

Vicki · 9 October 2024

★★★★★ 5/5

Google

Absolutely delighted with the service from the agency! From start to finish, everything was smooth, efficient, and professional. A special shoutout to Harvey Crockett, incredibly helpful, friendly, and always went the extra mile to assist us. His professionalism and approachable nature made the whole process stress-free. Highly recommended!

Kacper · 26 April 2025

★★★★★ 5/5

Google

As first time buyers, we were extremely confused about which property and where to buy. The Haart Aylesbury team - Olivia and Erica were extremely helpful and with us every step of the way, not only patiently addressing our load of queries but also guiding us through each and every step of the home buying process. Great experience with them. Thank you so much Olivia and Erica

Devarshi · 26 July 2024

★★★★★ 5/5

Google

Would just like to do a little thank you / shout out to Anya Hunt from Haart Aylesbury , she has been amazing & so helpful through our whole viewing process so far & been keeping us updated with everything, very polite, very good communication from Anya, also felt very comfortable & enjoyed talking over the phone about what we want & she was very helpful with it all. So once again thank you

Paige · 21 February 2024

★★★★★ 5/5

Google

Sarah and Paris from the Berryfields HAART office came to our home for the first time to take pictures and put it on the market. working together on selling (and buying) was easy, straight forward, and very enjoyable. Professional, but also casual at the same time. I would highly recommend the services offered for buying and selling through the Ladies in this office. Really good way of doing business. Thank you Sarah and Paris for making our journey better, and going the extra mile every time we had a curve ball in the process. Really appreciate everything both of you have done helping us move.

Csaba · 27 July 2023

★★★★★ 5/5

Google

As a first time mover to the UK, I was anxious on finding accommodation. Chanced upon Haart Estate and Lettings Agents and then I was introduced to Lheyton Warby, and he made the process extremely easy and pleasant. Though it's difficult to find an apartment for someone new to UK housing and rental market (especially trying to do it from overseas!), Lheyton guided me from day one until the contract was signed. He was very responsive and patient, despite me asking many questions.. The entire process was very transparent and I was given frequent updates on where we are, the next steps etc. I found their system to be very helpful and user friendly, with the portal showing all documents, next steps in a single view. I strongly recommend Haart Estate Agents, also a big thank you to their team and especially Lheyton for a great experience !!

Sameera · 22 June 2023

★★★★★ 5/5

Google

Cannot rate Haart Estate agents highly enough- particularly Lheyton. I feel like he went above and beyond to ensure our house move went as smoothly as possible. When we had a setback with a prospective property, Lheyton resolved issues quickly, and always kept us informed at every step of the process- even found another (bigger and better!) property that we just fell in love with, a perfect family home. Couldn’t have wished for a smoother move, with thanks to him, and I’m so grateful I just wanted to share my experience, and to recommend Lheyton and his colleagues at Haart

Lucy · 22 June 2023

★★★★★ 5/5

Google

Would like to say a special thank you to Lheyton from the lettings team based in Berryfields, who helped us in a timely manner to find the right place where we can move for 6 months until our future home will be ready. He was very spot on with providing all the details we needed and followed up all our requests, he is a great asset for the company, friendly and professional in same time. Really appreciate all his great effort for a fast and smooth move in, don't think anyone could have done a better job

Ramona · 22 June 2023

★★★★★ 5/5

Google

Paris was recommended to me by several of my family members who had received exceptional service, and I too was not disappointed. From the start I felt fully informed and was provided with an accompanying information booklet, which was really handy to refer to. Photos taken were really professional and looked great online. I have been kept updated throughout and been given invaluable, honest advice. Paris & Rebecca have both worked incredibly hard to achieve the best outcome for me. Even having my buyer pull out (for reasons beyond anyones control) did not phase them and they had a new buyer, within 1 day! I think My comment was “wow, best estate agents in town”. I would totally recommend Haart estate agents; they gave the best sale price and achieved it! But also it’s about the whole service you receive as well. They also have an in house broker, Rudy, who I would also recommend as nothing was ever too much trouble for my many questions! I found it really helpful having all the services required in one place. Thanks for everything it’s very much appreciated. If I ever move in future I know who I will be contacting! I am adding to my review as since I wrote this I have again received exceptional outstanding service from Paris and Sarah Jane Laing with regards to securing my completion of contracts. Postal strikes meant my solicitors had not received my signed contract meaning my completion date was in danger of not going ahead. Honestly, I did not know what I was going to do but without hesitation Paris arranged for Sarah Jane to print the forms, Sarah Jane then personally drove these to me and once signed Sarah Jane then drove these forms all the way to Amersham!!! Which was absolutely amazing service and well over and above and I was so impressed. It’s things like this you would not get with online estate agents! Thank you so so much you totally saved the day for me (again) and I am so grateful as completed as agreed and am so happy loving my new flat. As I said I would totally recommend using Haart also echoed by my family who have also used Haart when they moved who were also incredibly happy with the service received. The whole team works so hard and helpful nothing was too much trouble. All your hard work and help was truly appreciated, with many thanks.

Karl · 22 June 2023

★★★★★ 5/5

Google

We found Paris, Sarah and Amani so helpful and reassuring when selling our house. Paris’ knowledge of the market and experience together with Sarah’s commitment to progress the sale with all parties in the chain keeping us fully informed all the way. When calling in Amani was very polite with a professional approach to dealing with our enquiries. The communication between all at Haart was exceptional it didn’t matter who we spoke to they all knew what was going on which made the whole experience easy and effortless. We would definitely recommend Haart to anyone in Berryfields and the surrounding area thinking of selling or buying a property.

Frances · 22 June 2023

★★★★★ 5/5

Google

Lovely estate agency in Aylesbury, which I stumbled on while house hunting! I initially went in to find out the houses they had on offer, and Paris was incredibly helpful, not only with helping find a suitable property, but going the extra mile with assisting with the logistics of selling my own property (Property valuation, mortgage expectations). She has arranged everything impeccably and not left a detail out. Paris gave me all realistic outlooks and made me feel at ease. 5* Service and an irreplaceable asset to the Haart team!

Deelan · 22 June 2023