Trusted Agent profile · Aylesbury
★★★★★
277 reviews across 3 platforms
2 Temple Street, Aylesbury, HP20 2RH
Connells's office in Aylesbury, at 2 Temple Street, is rated 4.4 out of 5 across 277 reviews on three platforms, including 275 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aylesbury.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
1/5
GoogleRecently I have rented a flat in Fairford Leys in Aylesbury from Connells in Aylesbury town centre office. After moving the flat I was trying to change utility suppliers but find out that Connells already provide to contact utility of my flat with out my concern. Not only that they forwards all my details without even asking of me. They don’t care about data protection act. Better to be careful when give your details to them.
1/5
GoogleTheir 'launch' days for new builds are nothing more than just a 5 minute run down of the offering at their office that you could do over the phone. They dont give you essential information in advance either, such as when a property is actually available. Or if it can viewed. They knew I drove from Kingston to Aylesbury on a Saturday but seemed ok with me basically taking out my whole day and cost of travelling for nothing. There's been no apology, I have emailed them since to ask why they did this and if it was normal and have had no reply. If you read the other negative reviews here, they all reflect this attitude. So clearly it's a common thing and they just couldn't give a damn.
2/5
GoogleFound the staff very enthusiastic regarding my house sale. Manageress even put a personal business card through my door (as I had another estate agents for sale sign up) saying they had buyers looking for exactly what I had. So I went ahead & met one of their agents. She was even more enthusiastic & also had more potential buyers on her books who would be more than interested. Now I am not that nieve to not take there jargon with a large pinch of salt. So you can understand my disappointment that nearly 3wks in I have had 1 viewing. But to my delight that resulted in a very enthusiastic potential buyer who said " I really like it & will be putting an offer on the table" after the w/end (was a Saturday). It's now Thursday & I'm still waiting. All I want is more honestly & transparency PLEASE.
1/5
GoogleBy far the worst experience with an estate agent so far. I was booked in for an appointment with Chris yesterday, he wasn't even there and none of the other members of staff knew what I was there for. Samantha ran through 'all the properties matching my requirements' which were actually just the two I'd been booked into view and now one didn't meet my requirements as it no longer came with parking. She then sent me off to view the other but after the ten minute walk we found the show room was locked and the developers weren't answering their phone. I called Connells and Samantha advised she'd call them and call me right back, but never did. Wouldn't ever use this branch again, even if I thought my ideal property was being marketed with them! Hopeless and exceptionally poor customer service.
1/5
GoogleVery terrible experience with this agency...I have bought house through this agency on June 2016. I was chased up by so much after I had viewing of development sights to pay for initial booking fee and provide some documentation after that I was never got contacted by them in fact I have to chase them to get latest update on development. Their customer service is very poor, I left several message for their agent to contact me but it never happened and I am the one who has to contact them every time. I will rate their customer service 0/10. I have used their mortgage advisor and I was very disappointed. Poor customer service no timely response and they have provided me incomplete information which ended up me paying twice for my application and product fee. I recommend everyone not to use their mortgage service and never buy Connells membership. One of the worst estate agency I have ever deal with it.
5/5
GoogleGreat experience, A lady called Dani was extremely helpful on information about first time buying, will be using Connells again as the service was very professional.
5/5
GoogleExcellent service throughout the process and the customer service was outstanding. Everything was processed quickly and professionally, any questions I had were answered quickly. Totally recommend!
3/5
GoogleAfter almost 4 months they still not able to sell my property
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional and knowledgeable Did answer all questions and addressed all aspects.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe are extremely happy with the professional services provided by Mr DeAndre (Mortgage Advisor) in finding our new home in Aylesbury. In spite of being a first time buyer the process was smoothly dealt under his guidance and Connells (Aylesbury). I highly recommend opting for the services rendered by Connells more specifically to be dealt with Mr DeAndre. He is a human asset to the company.
5/5
GoogleWe recently put our house on the market with Connells having previously been with 2 agents. Adam, Aaron and Jack managed to let the property within 48 hours for the full asking price. Can't ask for anything more than that!
Hi David, Thank you so much for taking the time to leave us such a great review. We're delighted to hear that Adam, Aaron and Jack provided a 5-star service!
5/5
GoogleThis is our first property we buy. The agency is fully professional. The whole team is very helpful and above all patient. They are always in touch with you and answer all your question. The mortgage adviser DeAndre he is very nice and the whole procedure went very quickly and was successfully completed. I recommend this agency with a clear conscience!!PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleOnly positive things to say about my experience with Connells. Chase’s enthusiasm and expertise gave me confidence in their abilities to sell my property. And indeed it sold on the first weekend. All interactions with the team have been positive. Everyone has been friendly, professional and helpful.
5/5
GoogleThis was my first time letting a property and could not have received better service than Adam and Gabriella have delivered over the last few weeks. Highly recommend their services to anyone interested in renting. Made the process stress free and I was amazed by how quick they were at responding at all times!PositiveResponsiveness, Professionalism
5/5
GoogleVery good service and polite staff
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI’m currently in the process of buying my first flat with Connell’s and it’s been such a great experience. De-Andre the mortgage advisor is so helpful and professional. If you have any worries or questions he is so quick to put your mind at rest and answer them. Will always use De-Andre for any future mortgages!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe Letting Agent are fantastic, they are responded well and there process is smooth, they mode of there operation is professional and transparent. will use them again. i dont know names, i one i appreciate Adam Manning, i have appreciated every one
5/5
GoogleMy mortgage was handled by Deandre he was very helpful, quick and efficient all the way through, as a first time buyer I wasn't sure about the whole process but he led me through step by step and kept me in the loop all the way along. 5 star rating would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI would say its lucky for the Aylesbury branch for not having a Facebook page. Terrible customer service followed by rude inexperienced staff, helping my younger brother deal with an early end of tenancy was harder than the tour of afghan i did. Would not recommend at all, Avoid and go elsewhere!! They only got one star because you have to put one!!
5/5
GoogleIt’s very professional, efficient, polite and helpful service from Connells Aylesbury. I am first time buyer and my mortgage advisor is Mr. DeAndre. He is very helpful and all handled my case sensitively and professionally to get the right mortgage. Huge thanks to him and team. They are very prompt and effort.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAaron has been incredibly helpful, very happy with everything!
5/5
GoogleABSOLUTELY grateful for Adam and Gabriella.Getting a new home in a foreign country has not been easy but so thankful for them as they have always been available to assist me at any time . Appreciate their kindness and support towards my journey . Thank you
5/5
GoogleArranged a house viewing with Connells, which was one of 6 that day. They were very helpful and accommodating when arranging this. For the viewing, the staff member showing us the property, named Charlie, was confident and knowledgeable. He was friendly and professional. I had a positive experience with this estate agent.
5/5
GoogleThe letting team at Connells have provided an efficient, professional service throughout my tenancy. At the end of my tenancy they re-let the property very quickly with a minimum of fuss which was very reassuring during a lockdown. I’d like to thank the team and would recommend their services.PositiveQuality, Professionalism
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Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aylesbury.
