Trusted Agent profile · Aylesbury
★★★★★
1,708 reviews across 2 platforms
6 Hampden Square, Aylesbury, HP19 7HT, HP19 7HT
Connells's office in Aylesbury, at 6 Hampden Square, is rated 2.1 out of 5 across 1,708 reviews on two platforms, including 88 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Connells Fairford Leys, Aylesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aylesbury.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
5/5
GoogleIn a uncertain market Aimee went above and beyond to sell my house, liaise with my buyers and sort out any potential issue. She replied to my enquires quickly and professionally. She was helpful, friendly and honest. My house is now sold and we are very happy in our new home (also purchased though connels) I would use her again in a flash and have recommended her to any friends who are also selling/buying. Thank you Aimee.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotShockingly poor experience across sales and lettings lack of care
My experience with Connells has been shockingly poor across both its sales and lettings services.
5/5
GoogleI can't recommend the team at Fairford Leys enough. We've used Connells on more than one occasion, and Aimee, Maisie and the team are truly a delight to deal with. Nothing is ever too much trouble and the communication is second to none, you're always kept fully up to date. Thank you so much for making a challenging process as stress free as possible!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotBeware when buying home insurance through connels
Beware when buying home insurance through their mortgage brokers.I took out a mortgage through a connels mortgage broker and was offered home insurance at the same time. I informed their agent that I required additional cover for an expensive mountian bike and asked for this to be added to the policy.When trying to make a claim for the loss of this bike I wa sinformed by ageas that the bike had not been declared as a specific item to them by connells and I would only be able to claim up to the maximum value of £1000. The bike was worth £2500 so I have been paying additioinal fees for my home insurance for additional cover that when needed hasn't paid out in full.When I made a complaint to connels the person dealing with it didn't uphold my complaint or offer any resolution. Avoid and organise your own insurance!
1/5
TrustpilotThis is the worst company I have ever…
This is the worst company I have ever had to deal with. The incompetence is shocking. The lack of knowledge and and disinterest from the staff to try and resolve the smallest issue is crazy. They end up costing you money and then start harrassing you for arrears rental on the 6th of the month whe your rent is only due on the 11th. Unfortunately I have to deal with them for another 11 months and then hopefully never again.
5/5
TrustpilotHad Simon from connells
Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again
1/5
TrustpilotI wish I had read more reviews before…
I wish I had read more reviews before deciding to use Connells. The branch manager who came to value was over pushy and persuaded us to take an additional package to showcase the property. Poor quality pictures which were allegedly taken by a professional photographer. I could have done better with a mobile phone. Had to complain about the quality of the pictures and the number and one or two extra were added. Still poor quality.Description of property was initially not agreed with us. Connells wrote an initial description which we did not see. Eventually it was changed.The property has now been on the market for 10. weeks and not a single viewing. Only one call from the office during that time despite going into the office and expressing our dissatisfaction. Manager was out and has never bothered to get in touch with any suggestions on marketing. Extremely disappointing and extreme poor quality customer service.We are locked in for 6 months and already paid out money for photographs and extra marketing. A very poor company who just do not seem to care.
5/5
TrustpilotLetting experience with Nick from…
Letting experience with Nick from Connells, DorchesterJust wanted to say a very big thank you to Nick who has been great from my first telephone call to view a property, to meeting up with him to look at the property and then for helping with all the admin needed to rent a new property and meeting him again today to hand over the keys. We felt we could rely on Nick all through this process and would like to thank him for helping us to find such an awesome property.Many thanks Frank & Barbara
5/5
TrustpilotJulie Davies - Emerson’s Green branch Bristol.
Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.
5/5
TrustpilotProfessional and Reliable
I wasn't really looking forward to engaging an estate agent again due to past experiences over the last 20 years!Well that trend has finished after dealing with Alun Graham at Connells Estate Estate Agents. Alun came across as agenuine non pushy agent, allowing me plenty of time to make up my own mind and decisions.What was really a breath of fresh air for me was that Alun knew quite allot about the surrounding areas, which helped immensely in finding the right property for me and my family.Alun, thanks for all your genuine help and support, and restoring my faith in Estate Agents. Hopefully your team are all mini Aluns'!!Thanks One and All!
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
1/5
GoogleSecond time using connells and I only have one word for them USELESS! They were late for viewings or just decided to not show up and leave people waiting outside, there was zero communication regarding viewing times. Shocking service if you want your house sold this isn’t the place to go.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
Trustpilotconnels peterborough
We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.
1/5
TrustpilotBunch of cowboys
Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....
1/5
TrustpilotDo not use
Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time
1/5
TrustpilotDisgusting
Poor does not come close to the abysmal service connells provide. Reports were made for defects following their own processes however they repeatedly failed to respond to these and on one occasion left it four days before contacting me about being unable to enter my home due to a lock issue.Tennant's are harrassed into entering fixed term contracts and are charged ridiculous amounts for the priveledge of having the exact same piece of paper they had previously but with a simple date change.Good luck getting your deposit back if you do go with connells, I surrendered my tenancy three months ago, I agreed that deductions could be made and am still awaiting repayment of the agreed funds outside of their own time frames told after being told initially that this would take 7 working days.DO NOT USE
1/5
TrustpilotTrevor Beasley is racist's
Trevor Beasley is racist's, AVOID HIM . Their team is a bunch of evil Satanist, who give wrong information to lenders. the moment you get its Connells surveyors , Amanda Gordon is one of the team leaders , who gives wrong information to lenders about your survey. cancel the appointment and tell bank to send different surveyor's.
1/5
TrustpilotAt least I know which agent NOT to use in future
I have been using another letting agent who I am perfectly happy with for years. Then I got a call from Connells promising that they were better, faster and a whole lot cheaper than my current agent. I told them I wasn't interested but they kept badgering me day and night until I finally gave in and let them find a new tenant for me. That was a mistake I won't forget in a hurry.Connells were reasonably slow finding tenants, and the tenants they did find were all dodgy fraudsters. In the end I reluctantly agreed on a tenant with a CCJ. Who turned out to be less than ideal. On top of that, far from being cheaper, Connells turned out to be very expensive. As an example, they send a report every 6 months showing rent received and expenses. Any normal letting agent would do this for free. At Connells, that'll be £102 please. At least I know which agent NOT to use in future.
1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
1/5
TrustpilotMost stupid people working in this…
Most stupid people working in this Connells agency. unprofessional. In fact, they are also Childish. Non-serious including the letting and complaint department.
5/5
GoogleI'm really overwhelmed and appreciated the prompt response and services of Connells. Thanks a lot Andrea for the entire help and cooperations.
Thank you so much for your kind words! It's our pleasure to provide prompt and top-notch services. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotKevin Henry aka Sharman Quinney aka Connells - Vibrant Energy
Local agency, Kevin Henry, was taken over by Connells and my experience of renting has become a nightmare. Vibrant Energy is the same group and did my interim inspection. I'm a long-term tenant of an unfurnished property and this inspection was intrusive, including taking photos of my own belongings and me. Assessor also read my gas and electricity meters, measured the rooms of the house and asked questions about my rent - for an interim inspection? Since then, I have discovered that Connells have tried to get the landlord to increase the rent and charge commission to anybody doing maintenance on the house I've read the feedback about them changing a tenant's energy supplier and am wondering if that's why they read the meters. Communication has been awful. Sometimes they don't contact me - other times they send the same information twice. My landlord supports me. I'm a good tenant and he's a good landlord - we were both happy, but Kevin Henry/Sharman Quinney (Connells) have changed that. Avoid them if at all possible!
1/5
TrustpilotWaste of money
We were encouraged to select Connells to survey the property we were interested in. We bought the house based on the survey results. The level of inaccuracies which we learned about after moving was unbelievable. For example: the roof was deemed in good condition and, according to the surveyor, “only required ongoing maintenance”. In reality, we had to have the entire roof rebuilt and asbestos tiles disposed of at great cost. The surveyor hadn’t even mentioned the possibility that they could be asbestos. There were further horrors which any competent surveyor should have picked up on. To cut a long story short, we ended up paying more than £30,000 just to make the house water-tight. This was the only capital we had and which we hoped could be used to replace carpets etc. Now we’re broke!We lodged a complaint to Connells, the response to which was insulting, patronising and full of even more inaccuracies. This was taken to the very final stage, but our claim was dismissed. Our roof claim wasn’t upheld as we hadn’t taken photos of the roof at the time of the survey!? Who would even do this? There’s no way that the roof could have deteriorated from a level 1 rating to 3 in 2 months of normal weather. It seems that the surveyor doesn’t have to prove his/her case, but any complainant has to have all manner of evidence which very few of us would think of collecting during the stressful period of the move.I would strongly advise not employing Connells. In fact, rather than have a survey I’d recommend asking a roofer, plumber, builder and electrician to survey the property prior to completion. They’re the real experts!Surveyors are paid handsomely for either pointing out the obvious eg: gutters need to be cleared of leaves etc. or have so many subclauses that even if the house were to collapse, when they’d said it was fine, they’d be covered!
1/5
TrustpilotAbsolutely useless, avoid
Connells took over my Tennancy from a previous letting agent and have had nothing but hassle since. They changed my Energy provider without anybody's authorisation from landlord or myself. Then were no help in resolving this. I had to deal with a miserable renewals coordinator, who has since apparently "left the conpany", she hung the phone up on me twice and told me I was at the wrong department when I phoned then didn't bother to give me any information about who I needed to call and hung up the phone. I got passed around between all kinds of connells staff ranging from senior to team leader, no one really wanted to deal with my case and at no point was any genuine apology given or an ounce of empathy about everything. My landlord and I eventually came to an agreement on contract because connells were such a liability. They hadn't fulfilled any agent duties by this point and had the audacity to ask me for a £110 renewal fee. So I'd done every bit of work for them and they'd messed me about ten fold then they asked me for money?! They kept replying with hollow apologies and eventually knocked it down £20, I paid this to finally not have to deal with them anymore. Up until the renewal contracts they sent through had misspelled my partner's name! They are absolute shambles do not give them your time or your money
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Tell us what you need and we'll put you in touch. Connells Fairford Leys, Aylesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aylesbury.
