Connells Fairford Leys, Aylesbury reviews

★★★★★ 5/5

Google

I am writing to leave a review for Connells, in particular Leanne Morris, their Senior Lettings Manager. My experience of working with estate agents and letting agents over the years has been hit and miss to say the least. The level of quality and service that Leanne and her team have delivered is, without question, exceptional. My biggest challenge is time management. I travel internationally for work and have a demanding career, which leaves me very little time to check whether the details of my property management are being handled properly. I have absolute faith and trust in Leanne and her team to look after everything on my behalf. I originally used Connells to purchase a property in 2014. I am now using them to let that same property in 2026, which I think speaks volumes about my confidence in their service. For anybody considering their services, I would not hesitate to recommend them.

Simon · 11 September 2026

★★★★★ 5/5

Google

I can not fault the Team at Connells for the service they have provided us so far in our process of purchasing a house. I phoned all the estate agents in the local area when my husband and I narrowed our search to a specific area and gave them our ideal requirements for a new home. Millie at Connells retained this information and phoned me as soon as they obtained instructions on a property that was new to the market, matched our requirements and gave us the opportunity of viewing prior to full marketing commenced. They were not sole agents on this sale so another agent had exactly the same opportunity to do this but failed. The offer process was swift although not uncomplicated but assisted by Millie the sale was soon agreed. We have had a further viewing and a couple of queries since which Millie and the team have been very helpful with accommodating and offering informed advise when required. Hopefully, the process will continue to progress to a successful conclusion in the next few weeks and we will soon be able to move into our new home. Thank you Millie and the team at Connells.

Sarah · 11 July 2026

★★★★★ 5/5

Google

Hi, I would like to say to Connells to help me in whole process to buy a property. Everyone help me and gave me support to make possible, but I would like to say special thank to Andrea Tyrrell, that person I have more contact and gave me whole support and help in process, special in mortgage advise !!! She explained me everything about the mortgage process, that I didn't know much and she help me a lot, in everything I needed, every doubt and question I had, replied email quickly, called me asking if I needed anything, etc. I don't have enough words to say thank you to Connells people and specially Andrea. I`m pretty sure that without help, I couldn't complete the process and had success. Many thanks!!!!

Dhiego · 11 May 2026

★★★★★ 5/5

Google

I have had a really positive experience with the Connells ladies in Fairford Leys. Hollie, Millie and Veronica were all fantastic throughout the process. Always easy to contact, approachable, and happy to answer any questions I had. They communicated clearly and kept everything running smoothly, which made the whole experience much less stressful. They were professional at all times, while still being friendly and personable, which I really appreciated. I’d definitely recommend them to anyone looking for a reliable and supportive estate agent.

Jessica · 11 April 2026

★★★★★ 5/5

Google

This is the second time I’ve used Connells at Fairford Leys and once again it was a pleasure from start to finish. All the staff were incredibly knowledgeable in their field, responsive to every question (no matter how small), and at all times truly professional. I would like to particularly mention Holly & Millie who are their sales negotiators. They both worked exceptionally hard finding me a buyer & their expert negotiation skills secured a deal very quickly (especially difficult in this current market) Thank you Hollie and Millie for your true professional, dedication and going that extra mile! Both a credit to Connells Estate agents.

X · 11 April 2026

★★★★★ 5/5

Google

I’ve had a really positive experience with Connells so far. Millie and Holly were great during the viewings, both really friendly and made me feel comfortable straight away. They were also both lovely on the phone and always helpful whenever I had questions. Veronica in the office was equally wonderful when I was putting my offer forward. She made me feel like she was really in my corner and genuinely supportive of me being able to secure the property, which meant a lot and made the whole experience feel much more personal. Buying a property can be stressful, but the team have been approachable, warm and easy to deal with throughout. Thank you all for your help so far.

Claire · 11 April 2026

★★★★★ 5/5

Google

Excellent and professional service. Always kept us up to date and always willing to chase the chain if we called and asked for an update. Holly was especially understanding, polite and no question or request was too much. Overall, we have no complaints with our dealings with the Connells team of Veronica, Holly and Milly who kept us updated with weekly reports via email and frequent telephone calls. We would highly recommend the Connells team at Fairford Leys.

Chris · 11 April 2026

★★★★★ 5/5

Google

Hollie and the team at Connells, Fairford Leys have been absolutely fantastic to work with. She is incredibly proactive and has made the early stages of our search so much easier. She is genuinely dedicated to helping us find our perfect home. We are early in the process and hoping to get an offer accepted soon on a property we love through her.

Edwin · 11 July 2026

★★★★★ 5/5

Google

I can’t recommend this estate agent highly enough. They sold my house within just a few weeks, generated huge interest, and achieved a sale price well above the asking price, especially impressive given other agents dismissed the value I believed the property could achieve. Veronica listened, backed my view, and delivered. The whole team were brilliant, always on hand to answer questions and proactively push things over the line. Huge thanks to Veronica, Millie and Hollie for such a fantastic service!

Victoria · 11 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Excellent service from Connells Estate Agents in Fairford Leys, Aylesbury. The team were professional, friendly, and kept me updated throughout the process. A special thank you to Millie Izzard, who was especially helpful, responsive, and supportive from start to finish. She went above and beyond to make everything as smooth and stress-free as possible. I would definitely recommend Connells Fairford Leys to anyone looking for a great estate agent.

Muhammad · 11 April 2026

★★★★★ 5/5

Google

I highly recommend Connells. All the Connells staffs are very professional, friendly and supportive all the time. Mortgage Advisor Andrea sorted out all our mortgage and she was there for there to help us since the very beginning to end of the house purchasing process. Andrea is super supportive she always goes above and beyond to help her clients. We are very grateful to Andrea and Connells team.

Osla · 11 April 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Exceptional Service from Start to Finish, Thank You, Veronica, Hollie & Millie at Connells! Selling a home is never just a transaction, it's emotional, personal, and, at times, completely overwhelming. But from the very first conversation , the team at Connells made what could have been a stressful experience feel so much more manageable, even empowering. I want to give a huge, heartfelt thank you to Veronica, Hollie, and Millie, who have been absolute stars throughout this entire journey. Each of them brought something special to the table, and together, they formed a team I could genuinely rely on. From the get-go, they were professional, approachable, and always just a phone call or email away. Whether it was arranging viewings, answering questions, chasing things behind the scenes, or just offering reassurance on the days when things felt tough, they were there. Every step of the way. Veronica was the calm and steady presence that kept things on track, she made me feel like everything was under control, even when the process got complicated. Hollie brought such warmth and energy, her updates were always clear, upbeat, and encouraging. She really helped take the pressure off. And Millie was an absolute gem, organised, efficient, and always so lovely to speak to. What stood out most was how human they were throughout. Not just focused on the sale, but genuinely invested in making sure I felt supported during what was a huge life change for me. You can tell they truly care about their clients and take pride in what they do. Thanks to them, my flat has been successfully sold, and while it’s the end of one chapter, I’m walking into the next one with gratitude and a deep sense of appreciation for the people who helped get me here. If you're looking to sell or buy a property and want a team who are not only experienced and knowledgeable but also kind, supportive, and relentlessly dedicated, Connells, and especially Veronica, Hollie, and Millie, are the team you want by your side. Thank you all, I won’t forget the part you played in this!

Kerry · 11 October 2025

★★★★★ 5/5

Google

I would recommend Connells FFL without hesitation. Throughout our purchase and sale, Millie and Hollie have been incredible, going above and beyond to ensure that our property sold as well as finding our perfect house to move to. The moving day had so many challenges thrown at everyone, but Hollie and Millie were dedicated to ensuring that the sale and purchase went through, and I cannot thank them enough for this. Thank you!!

SpiderwebBubblegum · 11 August 2026

★★★★★ 5/5

Google

Fantastic communication throughout the entire process. Veronica, Hollie and the team made the most stressful process a total breeze, everything went smoothly. Strongly recommend Connells, Hollie especially went above and beyond.

Leanne · 4 October 2026

★★★★★ 5/5

Google

Thank Millie my property representative her great help. It went smoothly and efficiently. Thank you for giving me such a warm welcome to the newly neighbourhoods. Strongly recommend Connells.

Fanny · 11 September 2026

★★★★★ 5/5

Google

We were pleased with how quick the process was. Veronica and her team kept us informed of progress. They were very professional. Any questions we had was answered. We can honestly say the team as a whole was easy to talk to and gave us satisfaction. Thank you guys.

Phil · 11 April 2026

★★★★★ 5/5

Google

Had a valuation with Fairford Leys after buying the property with them a few years ago and have to say service is exceptional, was very informative and the team are super friendly. If your looking to sell your property, I couldn’t recommend Hollie, Millie and Veronica enough!!

Mark · 11 April 2026

★★★★★ 5/5

Google

Very positive experience. First impressions were open and honest, lovely staff and very helpful through the whole process. Would highly recommend to anyone and will use Connells again in the future. My house was on the market for a week and they sold it instantly. They also helped me set up my mortgage and insurance cover which was a massive bonus. Thank you for all your hard work, I really do appreciate it. 😁

Robert · 11 July 2026

★★★★★ 5/5

Google

Millie is fantastic. Always pleasant on the phone and always there to provide any information required. Millie's house tours are always very informative and she really looks into what's the right fit for you. Would highly recommend.

Paul · 11 April 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Andrea is extremly professional, very caring and helpful. She responded to all my queries as soon as she could, she advised me very wisely and solved all issues we encountered. Couldn’t thank her enough! Everyone at connells was very helpful and kind too.

Manar · 11 February 2026