Connells Fairford Leys, Aylesbury reviews

★★★★★ 1/5

Google

Highly unprofessional company, we have been dealing with Veronica recently and made a formal offer on a property, it has since been 2 weeks without any response which as anyone would agree is highly unprofessional (first offer was responed to within 24 hours), whether the offer is acceptable or rejected you should provide a response to any an all clients you are dealing with. I Will also give a review on our local fairford leys fb group as it's only fair to residents of our community who buy an sell their homes to be aware that the middle man may not be doing there job effectively between parties in the sense if i was listing our fairford leys home i would want to know the estate agent is responding to any and all potential clients showing interest in the hope a deal may eventually present it self likewise if i was a buyer i would want confidence in knowing my offer was sent to the party and accepted or declined as i may then look to increase the offer but when you are dealing with this level of service it is hard to increase your offer thus the seller listing with them losing in the long term due to the estate agent you chose.

Bruce · 11 April 2026

★★★★★ 5/5

Google

Connells Fairford Leys are ladies on a mission! They have been amazing in helping us sell but also very happily provided support and help in our purchase for elsewhere. From first contact to finalising our sale, they have helped us step by step by providing guidance and assisting - no question is silly and doing all this for the first time there was plenty of these! Veronica, Millie, Hollie and Andrea - you ladies are a force to be reckoned with and we would definitely recommend you and your service to anyone who is looking to sell or buy.

Sat · 11 April 2026

★★★★★ 5/5

Google

Myself and my partner purchased our first ever property with the help of Veronica, Kiara and Hollie, and I can confidently say they are the best team I could have wished for to help us through this process. Such warm lovely people who genuinely cared about our purchase, checked in with us and helped with any queries we had. We are so grateful and the team boast a wealth of knowledge. Veronica has been an amazing negotiator from day 1 of putting the offer through, and dealt with all our questions (no matter how silly they were!) and herself as well as Kiara and Hollie always had time for us. If you are looking for somebody to sell your property through, you are certainly in good hands. I am so grateful to them all and can't thank them enough!

Matt · 11 October 2024

★★★★★ 5/5

Google

Hollie has been amazing from start to finish!. She made the experience of buying my first property seamless. She is knowledgeable, efficient and genuinely interested in wanting to get to know me and my property wants and needs. Glad I went with Hollie and Connells

Jessica · 23 November 2025

★★★★★ 5/5

Google

I had such a positive experience working with Millie. From the very beginning, she was friendly, approachable, knowledgeable, and incredibly easy to talk to. Millie has given me honest, thoughtful advice at every stage. I never felt rushed or pressured, just genuinely supported. I would highly recommend her to anyone looking for an estate agent who is not only professional and knowledgeable but also genuinely invested in getting the best outcome for you.

Lyanna · 11 April 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Holly at Connells provided an excellent viewing experience on a recent property visit to Grenville Road. Professional, knowledgeable and extremely approachable throughout. She took the time to answer all our questions honestly and made the entire process feel relaxed and informative without any pressure. Although the property wasn’t quite right for us, the service received was first class. A real credit to Connells

Brian · 11 June 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 5/5

Google

The staff were very helpful and couldn't do enough to help us out, it was our first time moving, good communication and professional service, George and Mildred were excellent .

Lorraine · 18 December 2025

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 5/5

Google

We instructed Connells to sell our house, which went on the market on Boxing Day, and it sold very quickly, much quicker than we expected! We can’t thank the team at Connells enough for all their help along the way. From the date of sale, we completed within three months. Thanks again, ladies! 😊

Amy · 11 June 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

This process wasn’t going to be easy for me, as I was moving from my home, due to divorce. Veronica and her lovely team have been very helpful at every step of the way, able to offer encouragement and advice about the process, and accompanying all potential buyers for each viewing, taking the pressure away from me. Staff always took the time to call me back promptly with the viewers feedback. I found this very useful in trying to gauge the mood of the potential buyers, as well as encouraging Everyone at the branch is friendly and professional, and would have no hesitation in using their services again.

Rosemary · 11 October 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Sold my house through Connells, they have been very helpful and attentive, both Millie and Hollie who work there have been very helpful and on many occasions gone out there way to help, I have really appreciated there help throughout the whole process, I definitely recommend going with them if your selling in the area

JR95 · 11 April 2026

★★★★★ 5/5

Google

We have been selling through Connells and Veronica has been excellent throughout, extremely professional and keeping us informed of the process every step of the way. Would recommend this branch and ask for Veronica to sell your home, her team are friendly and we have been looked after so are very happy with the selling of our property

Karen · 26 September 2024