Trusted Agent profile · Aylesbury
★★★★★
1,850 reviews across 3 platforms
2 Temple Street, Aylesbury, HP20 2RH, HP20 2RH
Connells's office in Aylesbury, at 2 Temple Street, is rated 2.3 out of 5 across 1,850 reviews on three platforms, including 257 Google reviews rated 4.4.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
1/5
TrustpilotTheir Sales branch is good but lettings …
Their Sales branch is good but lettings is very poor and it would be advisable to stay clear of them if you are renting as they charge sky high fees and they will not help or care when you need your deposit returned. They work for the landlord not the tenant.
1/5
TrustpilotFirst time buyer.
First time buyer.They gave me terrible advice. Spent just under £1500 for it all to fall through and then told the money was all non-refundable.Be careful using this company.
1/5
TrustpilotAllocated me a flat without confirming…
Allocated me a flat without confirming with me first. Didn't even know about their own break clause. Now I am -£265 as I wanted to cancel going for this flat I didn't even ask for after 2 days.
5/5
TrustpilotConnells helped me out with everything…
Connells helped me out with everything I needed. Every time I rang Imagen got back to me that day and really helped out. Highly recommended. Couldn’t sell my house. Then Connells took over now it’s gone. Couldn’t be happier with them all
1/5
TrustpilotDO NOT USE!!
DO NOT USE. JULY 2017We paid for a Homebuyers survey it was a complete waste of money. They didn't spot any of the structural problems to the house. When we complained we were fobbed off . Wish we had just saved our money and paid for a much cheaper valuation
1/5
TrustpilotEdgbaston branch is the worst ever.
Edgbaston branch is the worst ever.The worst customer service and unhonest . Time waster . I don't know where is the top managment of this company.It was the nightmare experience and unprofessional !!!!!Zero star only
1/5
TrustpilotFalsely advertising properties
Falsely advertising properties by leaving out key details. Drove an hour to view property to be told the building the property was in was being knocked down in 2 years or so. Completely wasted my time by not mentioning key information in the listing or on the phone.
5/5
TrustpilotDespite a sometimes difficult sale…
Despite a sometimes difficult sale Connells were helpful and kept me updated. The sale was handled professionally and I was guided at all times.
1/5
TrustpilotIncredibly poor service, do not use
Incredibly poor service, shocking photos and property details. Connells ignored our requests and failed to address the errors in our listing. We complained and this was ignored, after termination of the contract for their poor service we've been harassed with daily sales calls from them! Do not use
1/5
TrustpilotNEVER USE
These estate agents are a bunch of cowboys. The service I received was terrible, their marketting was low rate and when I came to complain, my letters have been ignored. Use any company to sell your house, except this one. They are dreadful and I will NEVER recommend them to anyone.
1/5
Trustpilot2600 pounds
2600 pounds they take from us to rent a house,we go on agency to take the house keys and they say that we cant rent the house,after we pay everything,house,depozit,agency.We still wait to give our money back and nothing after 9 days.This guys have to be in jail
5/5
TrustpilotVery professional speedy service very…
Very professional speedy service very helpful and quick response to any questions I had in buying my new home hightly recommended very big thank you to LYNSEY PHOBE AND JAMIE thank you very much
2/5
TrustpilotBooked in for a mortgage re mortgage …
Booked in for a mortgage re mortgage review this morning, only to find out the guy we booked in with is out of office all week!Typical behaviour from this shabby company..we had problems with them two years ago after buying for first time.DO NOT touch with a barge pole!
1/5
TrustpilotThe surveyor Guy
The surveyor Guy, missed a critical issue with this building. 10s of thousands of pounds to fix what he missed. Raised the issue with them and RICS and they all shyed away. Disgrace to there profession, if there is one.
5/5
TrustpilotSian WIlliams
Sian WIlliams, has been so helpful as a first time buyer she made sure everything goes well, her reassurance gives me lots of hope
1/5
TrustpilotValued our house £20k less than…
Valued our house £20k less than everyone else!!Absolutely fuming.They used the lowest valued houses in other streets and of different types. ie terrace when ours was a semi.Even the rental value was £100 less than what the local estate agents recommend. Cowboys!
4/5
TrustpilotFirst house
As a new couple getting their first house in was quite stressful but all processes where ran professionally and I’d like to thankyou ajay and Lucy for helping us as much as you have
2/5
GooglePoor communication from the Sales team. No response to emails or phone calls.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleExtremely impressed with the excellent level of customer care I've received from Charles Benfield from Aylesbury Connells branch. Based on his polite, customer focused professionalism, I'd definitely recommend this branch if you're looking to buy a house.
5/5
GoogleDeAndre our mortgage broker from Connells has been amazing! We had an issue with our mortgage last minute before our completion date and DeAndre went above and beyond to sort the problem out. Can't thank him enough
1/5
TrustpilotStopped responding after closing the deal
After the reference checks passed, the real estate agents became silent and not responding to any communication. Called them on the phone and were rude. They don't care for renters, not interested to provide a seamless transition to new place.Would not recommend them.
1/5
TrustpilotAbsolutely worst customer service
Absolutely worst customer service. Property management team makes you go around everywhere finding what you need even though your property is fully managed, everytime new person is dealing with you case. Bad reference of tenants and you end up paying money to get service from connel.
1/5
TrustpilotAbhorrent and incompetent for entirety of tenancy
Such a horrific experience I can’t bear to re live it. No response to our formal complaint. No hot water for months. No refunds received.
1/5
TrustpilotAbsolutely appalling
Absolutely appalling! Slow to respond unless it directly affects them. Utterly poor customer service. We bought a house and were left in a really horrible situation due to negligence and lack of clarity. We will NEVER use Connells again.
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