Connells Aylesbury reviews

★★★★★ 1/5

Trustpilot

False advertising, lack of communication and professionalism

Connells MaidstoneWe recently rented a property that was advertised as partly furnished. On both the website and after enquiring they confirmed that would include only the white goods. However after moving in we found multiple piece of furniture that were not communicated and now they are asking us to pay for storage in case we don't want them in the house! If you are dealing with them make sure you go through every little detail before you make any decision - overall very poor experience..

Joe · 28 March 2024

★★★★★ 5/5

Google

Connells are great agents that really think through the strategy to get the best results. They have a totally integrated service with their IFA and sold £ms of apartments. Sophie Walsh-Spencer is a great New Homes Exec. Highly recommended.

Charles · 25 October 2023

★★★★★ 1/5

Trustpilot

Very bad property management service

Very bad property management service . It has been six months and they are not fixing the house repair .

Eagle · 31 March 2026

★★★★★ 5/5

Trustpilot

Green lane Wigan visit

Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with

Julie · 28 March 2026

★★★★★ 5/5

Google

I use Connells to rent my property and have done for a few years. Really good outfit. Knowledgeable about renting, quick comms, fast payment and everything runs smoothly. I deal with Dylan Connolly and Adam Manning, who are great.

Chris · 25 August 2024

★★★★★ 5/5

Trustpilot

Ellen Gynn

We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy.

Christine · 24 March 2026

★★★★★ 5/5

Google

I'm very happy with the services provided. I just moved to the UK and every other estate agent that I encountered just presented mountains of hindrances. Cornell's (Adam in particular) however, from the get go just went to work and I am in my house after about 6 days........ Thank you all so much

Nguyo · 25 October 2023

★★★★★ 2/5

Trustpilot

Poor Experience

We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!

Shiona · 4 March 2024

★★★★★ 1/5

Trustpilot

I was a prospective tenant for one of…

I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!

Manuela · 26 February 2024

★★★★★ 1/5

Trustpilot

The worst agency I had to deal with…

The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country

Antonios · 11 August 2024

★★★★★ 4/5

Trustpilot

Lilli Cox was very responsive to all…

Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!

Anon · 29 January 2024

★★★★★ 1/5

Trustpilot

I do not recommend

This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.

Marta · 15 February 2024

★★★★★ 1/5

Trustpilot

Communication is appalling

Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.

Stuart · 12 August 2016

★★★★★ 5/5

Google

Adam Manning was fantastic from the time the property became vacant right up to the time it became occupied by new Tenants. Adam updated via email regularly as to the progress in works & seeking new tenants. Overall very pleased with the way he handled everything from start to finish. Many thanks Adam, very much appreciated.PositiveProfessionalism

Pieus · 11 November 2021

★★★★★ 5/5

Google

Both my partner and I were very impressed with the service that we have received using Connells. Our letting Agent Aaron has gone completely above and beyond what anyone could expect in a stressful time. His knowledge and expertise helped us to find a property within our budget and tailored the whole experience to our specific needs. He has been in regular contact throughout the whole process and due to this reason I would strongly recommend Connells as a business and Aaron as an agent.

Max · 26 October 2019

★★★★★ 1/5

Trustpilot

Extremely rude

Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.

Jean · 25 September 2020

★★★★★ 1/5

Trustpilot

Connells Malvern- Awful Experience

Connells Malvern- Wouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.

Danielle · 29 January 2024

★★★★★ 1/5

Trustpilot

*DO NOT USE THIS COMPANY UNDER ANY…

*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!

Rob · 28 January 2024

★★★★★ 2/5

Trustpilot

Connells

Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !

Reviews · 7 May 2024

★★★★★ 5/5

Google

It’s very professional, polite and helpful service from Connells Aylesbury. Samantha and her team provide excellent customer service. Pritesh the mortgage advisor is professional and always keeping my up to date . Samantha, Pritesh Highly recommend

Adi · 25 October 2023

★★★★★ 5/5

Google

Connells Aylesbury and in particular Adam were extremely helpful and efficient. I've never before written a review of an estate agent but am happy to recommend them.PositiveResponsiveness, Professionalism

David · 11 November 2020

★★★★★ 2/5

Trustpilot

Connells Aylesbury - buyer experience

Strange experience looking at two properties with Connells. The first viewing I was double booked with another couple without my knowledge. The second viewing, the estate agent didn’t turn up, I had a phone call saying they were 5 minutes away but they never arrived, luckily the tenant let us in, she didn’t seem surprised by this at all. The booking process was okay, but staff seem inexperienced overall, and the follow up was poor.

Heather · 4 May 2024

★★★★★ 1/5

Trustpilot

Cancellation scam and a bunch of money…

Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars

Lee · 8 January 2024

★★★★★ 1/5

Trustpilot

Not recomanding this company

Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!

STEFAN · 19 July 2023