Brown and Merry Aylesbury reviews

★★★★★ 5/5

Google

We are in the process of buying our first home and used the mortgage broker services of Brown & Merry. We have been astounded by the incredible service we have received from Beth Stanbridge. Warm, friendly but also knowledgable and helpful, she has been fantastic supporting us throughout our journey. We will be recommending her to our friends who will be buying their first homes soon too!

Local · 11 July 2026

★★★★★ 5/5

Google

Brown&Merry Aylesbury recently handled the sale of my house. It’s fair to say that things were rather protracted, with the first prospective buyer coming back twice to ask for a price reduction. However Brown&Merry handled the situation very well. We agreed to put the house back on the market and it was sold in three months from start to finish. I found all of the staff very helpful, and proactive. They often contacted me to suggest how we might progress the sale, and were very helpful in finding contractors when needed to progress the sale. Overall I consider their service and expertise first class, and would recommend them as excellent agents.

Jeanne · 2 April 2026

★★★★★ 5/5

Google

Beth at brown and Merry, has been incredibly amazing, she has been extremely helpful with the process of buying a property and is always happy to answer our questions. She has been making the process so much easier and has been making sure we have all the information. Thank you Beth for all you help :(

Liliana · 24 August 2025

★★★★★ 5/5

Google

A brilliant service - I can’t recommend Beth highly enough. She is friendly, approachable, and extremely knowledgeable, and was always on hand whenever we had a question. Her responsiveness and clear communication makes the whole process …

Niamh · 16 February 2026

★★★★★ 5/5

Google

Hermione was fantastic throughout our mortgage application process. She was incredibly informative, knowledgeable, and always happy to explain things clearly, which made what can be a stressful process feel smooth and manageable. She was …

Charlotte · 16 February 2026

★★★★★ 5/5

Google

We are extremely pleased with the outstanding service provided by James Beasant from Brown and Merry From the very beginning, James has been exceptionally helpful and proactive in passing us crucial chain details, ensuring that we are always informed and up-to-date throughout the process, even when he hasn't had any updates he still keeps us informed. We highly appreciate James' professionalism and commitment to keeping us in the loop. We highly recommend his services to anyone in need of a reliable and efficient estate agent. Thank you, James, for your excellent support so far, we look forward to continuing this transaction at a steady pace. Robinsons Estate Agents

Charlie · 27 July 2024

★★★★★ 5/5

Trustpilot

I bought through B&M Aylesbury 5 years…

I bought through B&M Aylesbury 5 years ago & they were fantastic. I dealt with Edward who was nothing but amazing throughout my search, the negotiations & purchase. Always polite, prompt, easy going, positive & responsive. I am now looking to sell so I thought I would give him a call. Again 5 years on Edward is still positive & on the ball, super helpful. As I’m looking to sell Edward put me through to his Manager Justin - again super helpful & professional, offered a great insight to the current market & buyers that they could introduce to the property, really thorough. These guys are great. If you are looking to buy I would highly recommend B&M Aylesbury-ask for Edward on sales & if selling ask for Justin.

Rockerfella · 9 September 2025

★★★★★ 5/5

Trustpilot

Kevin

Kevin, the Branch Manager in Hemel Hempstead, has been extremely professional and supportive throughout my property-buying process. I have been particularly impressed by the calm, respectful and efficient way he has handled everything. Property transactions can be stressful and complicated, but Kevin took the time to listen to my concerns, explain matters clearly and treat my circumstances with genuine understanding. His knowledge, professionalism and excellent communication have given me reassurance and confidence during an important time for my family. It is rare to receive such a high level of personal attention and customer care. Although my transaction is still ongoing, I already believe Kevin deserves special recognition for the way he has supported me. I have every confidence in him and would highly recommend his services. Once the transaction is complete, I will be very happy to update my review to reflect my full experience. Thank you, Kevin, for your patience, professionalism and the exceptional way you have handled everything so far.

Loredana · 20 September 2026

★★★★★ 5/5

Google

We put our house on the market through Brown & Merry, Aylesbury, our contact was James. From the beginning James was professional and kept us informed throughout the sale of our home.

Leonard · 20 September 2026

★★★★★ 5/5

Google

Brown & Merry Estate Agents have been amazing supporting with our mortgage!! Big shout out to Beth who has got as an amazing deal on our first home x

Lily · 11 February 2026

★★★★★ 5/5

Google

We are first time buyers, we could not have asked for a better agent. Brown and Merry have been helpful from the time we step foot into their office. William was amazing, he assisted us with house viewings. He is approachable and was able to highlight property’s assets when showing us around. James also was brilliant, he was constantly updating and guiding us throughout the process which we needed as first time buyers. Beth was also incredible, she replies to our queries promptly. They were all professional and approachable. The service we received from Brown and Merry were truly exceptional and will use them again in the future.

Louise · 13 May 2024

★★★★★ 5/5

Google

I recently worked with Edward and was extremely impressed by his professionalism and expertise. From the initial consultation to the final transaction, he was knowledgeable, …

Francesco · 16 February 2026

★★★★★ 5/5

Trustpilot

I cannot praise or recommend Brown and…

I cannot praise or recommend Brown and Merry Wendover enough. I have never been one to leave reviews, but I felt incredibly implied to do it in this case. Our fantastic experience began with viewing the house we were purchasing. We viewed the property two times, firstly with Sylvie and secondly with Ruby. Both were absolutely fantastic experiences, and they both did as much to sell the house as the property itself. On both occasions we were handed beautifully presented brochures, which were fantastic additions to the viewing and more than anything, fantastic memoirs for the house we were purchasing. They were knowledgeable, kind and not in anyway overbearing, completely contrasting all other experiences we had had with estate agents. We submitted an offer for the property, which was accepted, and were immediately given all options in relation to conveyancing, processes etc. Once again, a really thought through stage. During our purchase, through no fault of Brown and Merry's, we began having issues with our solicitors. And in particular, issues with an enquiry from our conveyancers. We were advised by them to call Brown and Merry for advice, and upon doing so were passed to Claire. Claire took it upon herself to liaise with us, the sellers, the sellers solicitor, our solicitor etc. to assist in organising a resolution that would allow exchange and completion. She chased everyone almost everyday, updating us throughout and creating communication between both sides where there never was before due to incompetent solicitors. We had a point of contact for which nothing was too much to help with, and the purest example of someone going above and beyond where they were in no way obligated to. I truly believe without Claire's assistance, we would not be at the exchange stage we are now. Thank you Claire. In summary, if you are thinking of buying or selling through Brown and Merry, you'd be hard pressed to find anyone better.

Max · 10 July 2025

★★★★★ 5/5

Google

I had a very positive experience working with Sophie Terry from Brown and Merry. when I took an apartment on rent through her. She is proactive, straightforward, and very quick to respond. Sophie understands well what tenants are looking for and ensures the whole process runs smoothly and efficiently. Her professional yet friendly manner, along with clear communication and prompt action, really made the experience easy and pleasant. Thank you.

Bilal · 11 March 2026

★★★★★ 5/5

Trustpilot

We bought through Brown and Merry-…

We bought through Brown and Merry- longest house purchase timeframe ever (19 months) due to broken chains and other issues. Brown and Merry were highly professional and supportive throughout the challenging process. Edward was encouraging and helpful every time we spoke and kept in constant contact- even with congratulatory phone calls on exchange on contracts. The best high street estate agent I have worked with- and I’ve known a few.

Elizabeth · 4 October 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Well what can we say, very impressed, friendly & professional and sold our house within only a few days! Would 100% recommend them. Many thanks to Amir & the team.

T · 21 August 2026

★★★★★ 5/5

Google

I bought through B&M Aylesbury 5 years ago & they were fantastic. I dealt with Edward who was nothing but amazing throughout my search, the negotiations & purchase. Always polite, prompt, easy going, positive & responsive. …

Annie · 11 October 2025

★★★★★ 5/5

Google

I recently sold my house with Edward Cooper from Brown and Merry and the experience was fantastic. Edward was always professional, knowledgeable and kept me informed every step of the way. Buying and selling a house can be a stressful process but thanks to his hard work and diligence, we didn’t experience any of this. I highly recommend Edward to anyone looking to buy or sell.

Michael · 24 September 2024

★★★★★ 5/5

Google

Brown and Merry Aylesbury have been absolutely amazing with the sale of our property from start to finish and we couldn’t recommend them more! When we had difficulty dealing with getting exchanged and a moving date they constantly gave us updates and chased for us. They are an amazing team!!

Chloe · 11 July 2026

★★★★★ 5/5

Google

Okay not going to lie when it comes to estate agents they are not my favourite due to the experiences I have had but Brown and Merry the Aylesbury Branch is an exception. It truly is true that people are the ones that make the business work, this branch is so fortunate to have Hermione and Edward. Hermione, I can just go on and on praising her as she is so phenomenal, she is informative and knowledgeable in what she is doing, and she is a true gem to Brown and Merry. Thank you for being so efficient and changing my mindset about estate agents.

Shivani · 24 May 2025

★★★★★ 5/5

Google

From start to finish regarding the sale of our flat, Brown and Merry Aylesbury were professional, knowledgeable, courteous and easy to contact. They kept us updated with the progress of our sale and everyone I spoke to in the office was helpful. I feel they all went above and beyond to make this journey as smooth as possible for us!

Zoe · 17 October 2024

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 5/5

Google

I have used Brown & Merry in Aylesbury for more than a decade and have always been very happy with the services they have provided. From Nicole & Sophie on the rentals side, to Martin, James and co on the sales team, through Gary managing sales progression and Hermione dealing with mortgages, well done and thank you.

Andrew · 9 April 2026

★★★★★ 5/5

Google

We shopped around before choosing an estate agent and we are glad we picked Brown & Merry! Our property certainly wasn't an easy one to sell but the team at Brown & Merry kept getting us viewings, eventually landing us a suitable sale. Every member of the team we ever spoke to (and I think we spoke to all of them) was always very professional and helpful. We mostly dealt with Alan and Edward and they were both knowledgeable and down to earth, always happy to help. I would highly recommend Brown & Merry to anyone who want hassle-free buying or selling process.

Filip · 18 July 2023