Brown & Merry Aylesbury reviews

★★★★★ 1/5

Trustpilot

Beware and Brown and Merry tenants before you let it but. I am unfortunate enough to have Brown…

I am unfortunate enough to have Brown and Merrys letting tenants as my neighbours. For over a year they have been making my life a misery with noise , aggression , anti social behaviour, shouting , down slamming and arguments on a daily basis. I have no peace and no quiet and absolutely no support from the lettings agents. They do nothing and they appear to value the measly 10-11% of a 2 bed rent in tring (£100 tops ) above any owner. Perhaps they are as intimidated by the tenant as others in my road are but it is their job to deal with nuisance noise and breaches of tenancy. They do nothing and rarely acknowledge my emails. I’m a pretty easy going human but this is so irresponsible to others that Brown and Merry get 1 star ONLY because I have to give it to them. Beware moving into any property , as owner or tenant , that has any Brown and Merry tenants nearby that could impact your life. Exercise caution if they are involved as they truly care about no one but their commission. I’m disgusted.

Helen · 19 December 2023

★★★★★ 5/5

Google

Our house sale had quite a few complications along the way but Charlotte Doherty was always on hand to resolve any issues and provided us with constant updates on the sale progress. Without Charlotte’s help, communication between all parties would not have gone as smoothly and I doubt we would have been able to exchange when we did. Thank you Charlotte!

James · 25 October 2019

★★★★★ 5/5

Google

Thet were very pro active at arranging viewings and then we were able to accept an offer within a few days. They also chased all parts of the chain to ensure matters were in order and always kept us updated. I really first class service. Especiallyt Alan & Martin .PositiveResponsiveness, Quality, Professionalism, Value

Michael · 24 October 2021

★★★★★ 5/5

Google

Thank you so much Brown and Merrys in Aylesbury- Service and communication was amazing! Definitely would recommend them.

Amy · 10 April 2025

★★★★★ 5/5

Google

Great experience throughout the selling process, kept us in the loop and up to date with everything and also chased up people for us to help speed things along. Thanks Alan and team

Matt · 24 October 2023

★★★★★ 5/5

Google

Fab team and estate agents that progress chased our first home purchase. I'd recommend friends and family to use Brown & Merry any day. Really appreciative of James's efforts in getting our home purchase across the line.

Helena · 25 June 2024

★★★★★ 5/5

Google

We were very happy with the level of service & communication from Sophie & Nicole at Brown and Merry. Both responded to calls and emails very quickly and nothing is ever too much to ask. Sophie went above and beyond to ensure the property was ready for us to move in to.

Ella · 24 October 2021

★★★★★ 5/5

Google

The ladies that deals with my lettings are absolutely fantastic, Jodie and Sophie are angels, lovely, articulate, diligent, efficient and effective . Can't fault them at all. Everything was handled with perfection.

Ade · 24 October 2023

★★★★★ 5/5

Google

We recently viewed a property with Martin, we found him very professional, engaged and informative. We don't know the area very well, so Martin spent time providing some local knowledge and gave some indication of the good schools in the area that we could consider for our daughter.

Jadene · 24 October 2023

★★★★★ 5/5

Google

We are very happy with level of service from Mr William Petherbridge, sales negotiator. He showed us around 4 homes in a single day, without any complications. He was very knowledgeable about the properties he showed us, and was willing to answer any questions thrown at him with a smile. I must say The whole Brown and merry team are very helpful, Beth to Justin and list goes on. Been a first time buyer and trying to get into the property ladder , we are getting lot of help and support from brown and merry team. Thank you

Vishak · 24 October 2023

★★★★★ 5/5

Trustpilot

Great Team.

I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.

A · 9 May 2024

★★★★★ 5/5

Trustpilot

Very happy with Brown and Merry…

Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)

ElsonSutanto · 25 November 2025

★★★★★ 5/5

Google

Fantastic mortgage advisor Loren Telford, she got me a great deal on one of my buy to let’s. No hassle and easy. I have a Braintumour so I need things explaining a few times but she made it simple. Saved me a lot of money Thanks Loren and well done Brown & merry Highly recommended

Chris · 24 October 2020

★★★★★ 5/5

Google

The Brown and Merry Team are absolutely amazing especially to Sophie and Jodie. They assist us all throughout the process of our house renting . They will guarantee that you are happy and secure until you have the property.

J&K · 27 March 2024

★★★★★ 5/5

Google

William Petherbridge is a outstanding person,funny and honest when it comes to his work ethics and I will greatly recommend him to anyone interested in buying a house Thank you,William

George · 24 October 2023

★★★★★ 5/5

Trustpilot

Hemel Branch

I recently let out my property with Brown and Merry Hemel branch. The team were exceptional every step of the way especially Morgan Seabrook who arranged everything, answered any queries I had and found a tenant quickly. The whole process was smooth and stress free. I would highly recommend letting with this agent.

Michael · 23 November 2020

★★★★★ 5/5

Trustpilot

Great experience with brown&merry

Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!

Nowshin · 2 October 2024

★★★★★ 5/5

Google

What a delightful experience it was to purchase a house through brown and merry, largely due to the tremendous efforts of Martin. I was so impressed by his exceptional abilities I tell all my friends about him so they can experience home ownership too.

Abby · 24 October 2023

★★★★★ 5/5

Google

Jodie and Nicole were amazing at helping us find our new home. Communication was great, giving us updates on every step of the process. Highly recommend.

Keri · 24 October 2023

★★★★★ 2/5

Trustpilot

Brown & Merry in Watford started off…

Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better

Mrs · 15 May 2023

★★★★★ 5/5

Google

We had a great experience buying our first house through Brown and Merry. Matthew and Edward Cooper were attentive, informative and friendly throughout. I'd have no hesitation recommending them to others looking to buy or sell a property.

Greg · 24 October 2022

★★★★★ 1/5

Trustpilot

The single most stressful and awful experience...

I let my flat through the Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid Brown and Merry at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. We removed our flat and sold it through another agent. Please avoid B&M at all costs.

Nina · 11 May 2023

★★★★★ 5/5

Google

Actively been viewing with a number of agents in Aylesbury, dealt with a lovely young lady called Teal, who was very helpful throughout the whole process. Whenever I called the office she was very friendly and supportive of my needs and couldn’t do enough for me. I highly recommend Teal she was great.

Diana · 25 October 2019

★★★★★ 4/5

Google

Great Job done by Edward and the rest of the team at Brown & Merry Aylesbury helpful, friendly and supportive throughout my recent move.

Kay · 23 September 2024