Trusted Agent profile · Attleborough
★★★★★
1,062 reviews across 2 platforms
London Road, Attleborough, NR17 1FF
Orbit's office in Attleborough, at London Road, is rated 3.3 out of 5 across 1,062 reviews on two platforms, including 22 Google reviews rated 3.7.
Every review we hold for the Attleborough office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways helpful and treat you in the…
Always helpful and treat you in the right way
Hi Lorna,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotThe staff are always responsive
The staff are always responsive, ready to help, attentive
Hi Viktorija,Thank you for the taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
4/5
TrustpilotBoiler service
Polite, professional and in a timely manner.
Hi Margaret,We’re really glad to have helped and thank you for taking the time to leave some feedback which we will share with the team. Thanks, Orbit.
5/5
TrustpilotThe people involved very proffessional…
The people involved very proffessional and polite
Hi Carol,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotProfessional and competent
Hi Ciro, thanks for your review. We're pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotWork carried out quickly and on time
Hi Sandra,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotAbsolute crooks!!!
Supposed to be affordable housing... This terrible company use service charge to completely rip off these residents.We live in shared ownership houses and the only maintance that ever needs doing is a very small area of grass to be cut a few times a year. For this they want each household to pay nearly £1000! It was originally supposed to be just over £300 per year. Imagine our suprise when we were given 14 days to pay the rest which the hadn't 'budgeted for'They then completely refuse to talk to anyone on the phone and are unable to provide any breakdown for the costs or explanation why it's 130‰ more than it should be.Obviously a complete con!!Stop ripping off people who can't afford it!! These services are supposed to help people not put them in debt!!!
5/5
TrustpilotThe respondent was friendly
Hi Aref,We're really pleased you were happy with the service you received, and thank you for taking the time to leave some feedback. Thanks, Orbit
1/5
TrustpilotI can't believe my experience with…
I can't believe my experience with Orbit and I haven't even moved in yet!! I just sat on a cold floor in the middle of the winter with no heating for 4 hours waiting for someone to come and turn my gas on.....took the whole day off work with NO PAY for this to then be lied to by 3 different members of this horrid team.....to be told that they don't do 'set appointments' for turning gas on, you have to wait in the property for 24 hours??!!! What a JOKE, meant to be moving in on Saturday with a child with Autism but have no heating. Please Norwich City Council take these off your property search!!! They are terrible!!! Won't be staying in the property long, getting out ASAP!!!!
5/5
TrustpilotDidn’t take too long and man was…
Didn’t take too long and man was friendly
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotHe is very polite and professional…
He is very polite and professional about his work
Hi Tony,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotThe engineer was on time
The engineer was on time, friendly and efficient
Hi Jade,Thank you for the taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotTerrible company
Terrible company. I have had so many issues with them that I am unable to list them all. The one that sticks in my mind though is a problem with my chimney. I live in a 3 bed semi and when the workmen arrived they left promptly. They couldn't do the chimney they said as they need scaffolding to get to the roof. Now I might not be a builder but I would have thought it was fairly obvious that a chimney would be high up
5/5
TrustpilotPleasant
Pleasant and polite and he knows his football.
Hi Therese,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotHelpful
Helpful, knowledgeable, polite
Hi Lynn, We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
1/5
Trustpilotorbit only care about money not human…
orbit only care about money not human life sheen court margate kent is worse place i have ever lived in sooner live on streets live here my mental health has got a lot wore not orbit will care
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotPolite
Polite, friendly, knowledgeable engineer
Hi Alison,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotProfessional friendly n completed task…
Professional friendly n completed task quickly n efficiently
Hi Jenny,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotExcellent work friendly man
Hi Michelle, We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotDo not rent or buy a property off orbit…
Do not rent or buy a property off orbit I have lived in my orbit house for 7 years and still 7 years later I am reporting mold they don't want to fix the windows when there's a draught coming through they don't want to fix my doors when the doors open or shut properly then it wants her fixed the windowsill that's falling off outside my kitchen window they won't fix the mould and damp that is around my electric metre my children's health is at risk this year alone I've been 38 days without heating because they didn't want to fix my heating then tried to take me to court because I wouldn't pay my rent orbit housing is the biggest joke I've ever known my son has been taken to hospital twice in the past 6 weeks because his Airways are closing up I have tried to speak to somebody and yeah I'm getting told that everybody is too busy and there is nothing they can do to help me but yet are happy to take £100 week rent Bromley from a house that isn't even habitable half of the time I am taking this to the papers and reported it to the local MP this is absolutely disgusting
1/5
TrustpilotPossibly the worst housing association…
Possibly the worst housing association in the country, things are constantly breaking or not working and trying to get someone to come out and look at it is next to impossible, Orbit are rude, uncaring and have no concern for their tenants or their welfare. They charge for services, they no longer provide, We've been charged for a window cleaner who hasn't been in several years, We're charged for the upkeep of a gate that spends more time broken than actually working, not to mention their refusal to give you a new key fob, despite the fact that the majority of houses in the mews don't have working ones.They once expected my 85 year old disabled grandmother to squat over a bucket because the toilet that was plumbed in faulty was broken and leaking. After coming home and discovering water leaking through the kitchen ceiling, after further investigation I found it to be leaking from the boiler (The same boiler that is constantly breaking down and has little to no pressure, despite this, they still refuse to replace it) Was told they wouldn't be able to come and repair the leak for a week, Even though it was leaking onto the mains so I had to resort to putting a bowl under it and emptying it every hour or so, when they finally sent someone, it was found that the boiler was leaking carbon monoxide (and had been for a while) and were told by the engineer that we were lucky the boiler had not blown up or caught fire.So we had to have the boiler kept off and it has been turned off for almost 3 weeks now, They booked 3 separate appointments and the first 2, the engineers didn't turn up and didn't inform us they weren't coming, the third appointment was today, the engineer showed up with the wrong parts and hadn't been told what the job entailed so was unable to fix it, after a lengthy phone call in which it was explained that my mother has bowel cancer and it is essential that she is able to keep warm and clean, we were basically told it's not their problem and that we should instead just boil a kettle and fill the bath up that way.We're seriously considering reporting them to trading standards.
5/5
TrustpilotReally lovely lady called Donna offered support and listened
Donna called to offer me some advice and support. I’m very grateful for her call and she was extremely supportive and listened. Thank you for your help and kindness
Hi Percy, thank you for your lovely feedback. We will make sure to share this with Donna and the team.
1/5
TrustpilotNo concern.
How this organisation is allowed to function is beyond me. Put in countless complaints about one of their properties next door where the garden is full of dog faeces. 4 dogs at the property and countless cats interbreeding. Informs me that it is an environmental health concern and that other than writing the tenant a letter, there is nothing they can do. It does not pay, or so it seems, to be an honest tenant. People should not have to put up with trash because a housing association is only concerned with getting it's rent.
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service. I have been waiting for 5 weeks for a repair. The contractors (FORTEM) don't show up. Or the wrong person. Orbit pass you from pillar to post, constantly saying that they will ring you back and not once have they done so. This is not the first time I have had problems with orbit and their contractors FORTEM. They are a disgrace to the housing association group of companies. Orbit have all these so called departments that you as a customer can ask for help. When in reality it's all lies and they are just putting up a front. Iff anyone can get social housing with someone else, please choose them before orbit. Mark's out of 10 for orbit and their contractors FORTEM 0/10 crap.
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