Orbit Attleborough reviews

★★★★★ 5/5

Trustpilot

Just a friendly gentleman

Pauline · 20 November 2024

★★★★★ 4/5

Trustpilot

God customer service

Abdellatif · 4 December 2024

★★★★★ 5/5

Trustpilot

Such a lovely kind women who understood…

Such a lovely kind women who understood me and my wellbeing. Verying caring with her words and felt like she generly felt like she felt about how i and my chikdrem have been treated Very greatful..

Kaylea · 25 November 2022

★★★★★ 5/5

Trustpilot

Soon as he got on site he straight on…

Soon as he got on site he straight on with work.Great service.👍.

Arthur · 9 July 2024

★★★★★ 5/5

Trustpilot

The guy that came was efficient and…

The guy that came was efficient and freindly

Karen · 12 September 2024

★★★★★ 4/5

Trustpilot

Good place and good customer service

MabelDadson · 12 October 2024

★★★★★ 5/5

Trustpilot

Great job

Great job . Very friendly and polite engineer

Miss · 10 September 2024

★★★★★ 5/5

Trustpilot

I was blown away with how I was…

I was blown away with how I was listened to finally after trying for a long time someone was there to hear me and I am sooo grateful

Sara · 20 July 2023

★★★★★ 1/5

Trustpilot

Cannot get through called yesterday and…

Cannot get through called yesterday and message more than 5!persons ahead of me and cut me off at 5.15 after 1 hour 30 mins today says same more than 5 persons ahead of me been waiting now 90 minutes and still same message terribleService

Joy · 15 October 2021

★★★★★ 5/5

Trustpilot

So helpful understanding explained…

So helpful understanding explained everything really well

Sue · 25 September 2024

★★★★★ 5/5

Trustpilot

So far good communication

Mayreen · 9 November 2024

★★★★★ 5/5

Trustpilot

Very helpful and caring

Susan · 9 November 2024

★★★★★ 1/5

Trustpilot

Took photos without permission

Orbit bot came in and took photos without my permission and does so every time he comes. I've just found out that this isn't legal but as a landlords agent he should have known better. But then maybe he did but didn't care anyway. Either way Orbit seem to have no regard for the law.

Barry · 20 November 2023

★★★★★ 5/5

Trustpilot

Understanding and empathetic.

Understanding and empathetic.I felt that she was really listening to me and truly wants to help.Thank you I am in a bad place but your kind words helped me today.

Roxanne · 15 May 2023

★★★★★ 1/5

Trustpilot

The worst housing association EVER

The worst housing association EVER. All they're interested in is money. Once they have signed you in a contract, you're doomed. Never complete a repair, first time, takes days for them to attend and repair hasn't been done successfully

Jacqui · 20 June 2022

★★★★★ 5/5

Trustpilot

Happy

The engineer was polite, efficient and tidy. Professional

Del · 2 September 2024

★★★★★ 1/5

Trustpilot

RACIAL PROFILING …

I have lived in my property for 11 years. A 1st floor flat. I live in a very old property which of course would require maintenance. For the whole 10 years , I have been paying a monthly service charge and orbit housing association have left me to clean the communal area myself, back and front of garden. The carpet in the hall wall has been needing updating for years but of course orbit does not care?! After complaining nothing has ever been done. My complaints have just been ignored. The whole property needs updating but they keep saying next year then when next year comes they change their mind. I would happily invite anyone to look at the property. There are old doors Which have been needing replacing for the past 11 years, the kitchen cabinets fell before and where replaced but the job was done poorly where they are loose on the wall & pose a great risk if they fall on someone. The carpet in the communal area need replacing. Some floor boards in the flat are loose , Brocken and squeaky, there’s a toddler who has started crawling, another health risk. I had happily bought some new doors with my own money to replace myself on their property but unfortunately the way their door has been done is so old fashioned there is a chain running through the door that connects it to the wall, so It would be best for orbit to do it themselves to cover myself. At the back of the garden there is a very tall massive trees, that has never been maintained where it’s leaves fall off and land on to the roof of the flat and mess up the gutter. I have to clean the gatter myself removing the leaves for the past 11 years because because of this, bare in mind I’m in my 60’s, a woman. The gardens have never been maintained in the 11years of living there. I can’t access the garden in those 11 years because the stairway case leading to the garden from my flat is Brocken. I am a 60 year old woman and there is a lot of health risk issues in my property but of course orbit has never cared in those 11 years , even after reporting those issues to them. I just want you to kindly treat your tenants the same. I feel that I have been discriminated in those 11 years of been with orbit. I have never seen any housing officer is in those 11 years. But my flat has required updating for health risks and all my concerns have been ignored. I do feel because of my colour , my concerns have just been ignored. orbit are just happy to collect money & even the maintenance money which they collect on a monthly basis but are happy to just pretend like I don’t exist and ignore all my complaint which I have raised with them on different occasions. Emails , calls , letters you name it. I have tried but nothing. I know for a fact if it was someone ‘else’ they would have paid a bit more of attention and done their jobs properly to maintain the property especially if the health of others is involved and imposed a risk. Be mindful this housing does discriminate, especially if you are of colour, ( from my experience) they don’t pay you that much attention you just have to be pro active, raise your concerns and know your rights otherwise you will be treated unfairly

Nyazikab · 9 November 2020

★★★★★ 1/5

Trustpilot

Nasty,incompetent company

Nasty,incompetent company? Or is it money grabbing, lying, disgusting, abusive cowboy outfit that preys upon people who can't fight back? To put your mind at rest, it's not racist as such I think, it's a case of we don't care about renters full stop. The CEO should be ashamed of himself and resign. Being referred to Safeguarding Dept a few times but no response from them except a lie to say they had phoned is sad and demoralising. No one to talk to direct, just one number to repeat matter over and over again. An area manager who is literally in orbit or his brain is. How are they allowed to continue? Causing major stress to a vulnerable person means bang all to them. This should be a Court matter. Judicial Review perhaps?

Janice · 31 October 2020

★★★★★ 5/5

Trustpilot

Good service

He was polite and job done efficiently

Vasiliki · 16 September 2024

★★★★★ 1/5

Trustpilot

I have never come across a housing…

I have never come across a housing association to mug you off with money so much. Shared ownership is for affordable housing and in 2 years our rent has gone up £100 per month which apparently is in line with inflation? However originally got told that the rent would increase by a couple of quid a month barely noticeable, clearly not. Letters for service charge which come through almost a year later saying we have a deficit of over £180 when we already paid £300 for the year already. Absolute disgrace, you call them and no one has a clue what they are doing and are so unhelpful. They say you will get a call back but they never do. Wouldn't recommend affordable housing to anyone if orbit are involved.

Abbey · 24 October 2020

★★★★★ 1/5

Trustpilot

to Mark Hoyland CEO of orbit housing

Ive been an orbit tenant for over 20 years, and I have never had so many problems with them, I caught them out lying several times and they have never owned up to it. When i ask for the phone calls to be listened to all of a sudden they have not got them or they have been deleted, and they think you are lying. Ive been laughed at by the call centre operative's and hung up on on a number of times when they were suppose to pass me through to someone else and never got a call back, and then they wonder why you get angry with them, I feel I have no rights and I cant ever prove what happened because they get rid of phone calls that can prove what was said. Mark Hoyland the CEO should get involved. I have been threatened with eviction on a number occasions, and I dont want to loose my home I have tried so hard to speak to people in the right departments and they only work from 9am til 5pm Monday to Friday and I work the same hours, I then try in my lunch break (and I only get half hour) but it take so long to get through to someone then my lunch is over. All this is causing a lot of stress and it also has an impact on my mental health, the department I need to speak to dont seen to give a dam on what they are doing, and this needs to be looked into

Mrs · 24 October 2020

★★★★★ 4/5

Trustpilot

I’m happy and Greatfully he did it.

Miss · 13 September 2024

★★★★★ 5/5

Trustpilot

He was polite and helpful and very…

He was polite and helpful and very quick.

Suzy · 28 August 2024

★★★★★ 1/5

Trustpilot

Shocking customer service

I am at my wit's end dealing with this company. As a leaseholder trying to sell my flat, I have been trying to get hold of three documents certifying works commissioned by Orbit and without them the sale can't go ahead. I paid £200 over three weeks ago for a management pack and was told they would be included. I specifically asked when I called as they were slow in sending it to my solicitor. The documents were not included. I have called and called and been given excuse after excuse, and no one seems to be able to get hold of these pieces of paper. I've been told that it's because people are working from home (if the job can't be done from home then don't work from home - some of us don't get a choice), that it's because they have to deal with different departments, that they don't usually provide such things (they are legally obliged to), and that the documents are in the pack (they're not). I am fed up with having the same conversation over and over again, and being lied to. I'm supposed to be moving next Friday and it isn't going to happen with this unprofessional behaviour. I start a new job soon and, at this rate, I'll be sleeping in my car.I don't usually write reviews but nobody at Orbit seems to be able to lay their hands on these pieces of paper and it's going to cost me thousands of pounds. Terrible service.

Stephanie · 9 October 2020