Reeds Rains Ashton-Under-Lyne reviews

★★★★★ 1/5

Trustpilot

Cancelled utilities

Our landlord decided to change from Reeds Rains to a local agent. Reeds managed to mistakenly inform the utility companies that we had moved out so they tried to cancel our accounts. We were nearly left with no electricity or water. Utterly unapologetic when asked about it. They have been useless in the 10 years we’ve been renting through them, thank goodness our landlord is great.

Lynn · 30 November 2020

★★★★★ 1/5

Google

Rented for 4 and half years for Ashton under lyne branch. Paid all our rent in time with no issues even when we lived in a damp house we still paid our rent. We moved out 3 and half weeks ago and left the house tidy and clean but they have refused to give us our deposit back. Constantly call for rubbish and stupid things. Staff very unhelpful and rude.

Mirander · 23 June 2019

★★★★★ 5/5

Trustpilot

Would highly Recommend

From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!

Gary · 29 September 2023

★★★★★ 5/5

Trustpilot

We recevied a great professional service received great professional service

We received great professional service. We are in Australia and even this far away we were kept up to date on a regular basis and given the best advice.

Paula · 17 July 2024

★★★★★ 5/5

Trustpilot

Staff very knowledgeable and helpful

Staff very knowledgeable and helpful. Negotiated the sale very well. I am pleased I used them to sell my house.

Amanda · 7 December 2024

★★★★★ 5/5

Trustpilot

Received exeptional service from Reed…

Received exeptional service from Reed Rains. A special mention to Sarah Maddison for the job well done.

Kudzanai · 3 May 2024

★★★★★ 5/5

Google

I am a first time buyer and reeds rains were great in helping to walk me through the process. Carol and Andrew were particularly helpful! Even after the house purchase went through they are still happy to help answer any questions I have! Thanks carol and AndrewPositiveProfessionalism

Jamie-lee · 22 June 2021

★★★★★ 5/5

Google

Great experience as a buyer with Reeds Rains Ashton. Very responsive and happy to answer any of the 'silly' first time buyer questions we had! Carol was particularly great at guiding us through the process. Would consider using as a seller in the future without hesitation.PositiveResponsiveness, Professionalism

Heather · 22 June 2021

★★★★★ 1/5

Trustpilot

Avoid this bunch at all costs

Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.

Paul · 24 September 2020

★★★★★ 5/5

Trustpilot

I rented a property for 3 years with…

I rented a property for 3 years with Reeds Rains. Amber was the member of staff that I dealt with from the beginning. I couldn't have asked for a better experience. So polite, friendly and helped us with any issue that arose. I would happily rent using this agency again thanks to Amber.

سلام · 2 August 2019

★★★★★ 5/5

Trustpilot

Reeds Rains Chester branch.

Reeds Rains Chester branch.We would like to say a big thank you to Adam and Jason for their continued assistance and help in selling our house. These guys went above and beyond to make our journey as smooth as possible, always there when we needed them... They both come highly recommended.Cheers, Debbie and Jeff Hurst.

Debbie · 27 February 2018

★★★★★ 1/5

Trustpilot

Unprofessional

Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!

John · 22 July 2021

★★★★★ 5/5

Trustpilot

Excellent service, thank you!

Thank you Vicky and team at Pontefract Reeds Rains for managing the sale of our property so well, and working with the other stakeholders to keep things as simple as possible. We really appreciate your support and professionality during this process.

Rachel · 4 May 2022

★★★★★ 1/5

Trustpilot

They are liars and time wasters I put…

They are liars and time wasters I put my offer in asked if the property was freehold they assured me it was and it was leasehold and lead me along for 3 month dont believe them they wasted my money and time so make things easy look find trustworthy estate agents the branch I delt with was birmingham yadley branch crap service and misleading agents

Shide · 12 November 2020

★★★★★ 5/5

Trustpilot

Reeds Rains in St Helens was brilliant

Reeds Rains in St Helens was brilliant. They were a delight to work with, and very professional. Sold our house within a week for 10k over the asking price. The other agent we saw suggested listing it at £30k less than we got for it!

Michael · 15 September 2021

★★★★★ 5/5

Trustpilot

Went to reeds rains for them to sort my…

Went to reeds rains for them to sort my rental property out, lettings agent Leoni was friendly and very efficient,very happy.

Kerry · 23 January 2024

★★★★★ 5/5

Trustpilot

After living in our own home for many…

After living in our own home for many years we decided to rent out and rent a bigger house, having lived in our own home for such a long time we were very nervous, denise at the Morley office made us feel at ease and was very helpful, im so pleased we used this company, we are in our lovely new home all thanks to reids reins 😊😊

Marisa · 14 September 2019

★★★★★ 1/5

Trustpilot

Reed Rains letting service-extremely poor !

I used Reed Rains fully managed service and gave them 12 months service charge. Unfortunately, I have not got resonable service in return. My tenants always complain about the bad service from Reed Rains and they also complain to me. I tried to talked to Reed Rains for many times (by email and by phone call) but it is in vain. No one cares ! I sent many many email to maintanence department to ask for help. I asked them to follow but what the response is .......

F · 1 April 2023

★★★★★ 1/5

Trustpilot

Rogue landlord, rogue agents to…

If I could give less than 1 star to this agent, I would. My issue began with a gas check being carried out for the landlords insurance, fair enough I missed the first appointment to which the landlord was not pleased about. I then tried to arrange a second visit to which the agent did not give me a time frame to come to the property. I simply sent an email stating that the landlord and contractor would have to enter the property with keys as no time frame had been given and I needed to work, the agent replied stating that was ok and gave a time frame. A few months passed when all of the electric had gone off in the property, I had reported this issue through fixflo, having 3 children ages 7,5 and 5 we had to get this fixed as a priority. It turned out that the issue was simply a built in appliance tripping the electric. The agent messaged after this was diagnosed and simply said that the landlord had instructed the agent that all maintenance issues would be payable by the tenant (me) as I had refused access to the property during the visit for the gas check which as from the above was not the case, and have the emails to evidence this. Fortunately, the electric is back on with the appliance unplugged, so at least we can turn the lights on and use most of the appliances. I find it absolutely vile that the agent nor the landlord has even asked if the electric is working with there being children in the house, and refusing to facilitate maintenance which is part of the landlords duty being a landlord all because the agent seemed to not communicate that he could enter the property with keys if he wished to do so, nor did he even try enter the property in which he could just have given 24 hours notice to enter at any time. This is only part of the maintenance problems in which have been ignored;- Damp- half finished maintenance such as just plastering the wall and not painting it- what seems to be a leaking roof in the back bedroom as I have videos of a soaking wall and wet patches during heavy rain - skirting boards which have fell off and not attached, leaving exposed nails for my children to gracefully leap over- exposed carpet strip, leaving again another obstacle for the children to jump over- the agent leaving out the fact that the neighbours are not at all ‘fine’ in fact we have to keep all of the windows closed due to the misuse of drugs by the youths in the garden.- not to mention the air rifle that was left in the shed for me to dispose of, the agent clearly doing a good pre move in inspection.Problem 1 - landlord who does not care and bought the house as a piggy bank, a rogue landlord either in the making or very established. Problem 2 - agents who do not communicate with the landlord by the looks of it and also do not care Problem 3 - agents who lack education on what is classed as the landlord’s responsibilities. Problem 4 - maintenance issues not getting fixed and just ignored as the landlord thinks Im not allowing access when the email clearly stated from the beginning that he would have to enter with keys.

Josh · 30 March 2023

★★★★★ 1/5

Trustpilot

Read if you are a landlord

DINNINGTON BRANCHIf you are a landlord think very carefully before using Reeds Rains to manage your property. Rather than using local contractors for maintenance, all maintenance is handled by a centralised uk office. They then only use large regional contractors on an approved list who are not necessarily close to the property.This results as:- The contractor doesn't need to provide a competitive quote- Smaller jobs are not worth their while due to distance and them being a large company, so they are only interested for a marked up fee.- Reeds Rains take an 18% commission off any work undertaken, so higher quotes are in their interestThis resulted in maintenance quotes being at least 4 times the price of local contractors, meaning that as the landlord you will have to step in and handle this all directly yourself (unless you can stomach being repeatedly overcharged).All of the quotes were for standard work (eg cleaning and minor repairs on tenant changeover) and didn't require specialist contractorsComplained about this to Reeds Rains, but they were not interested. The only viable option was to leave Reeds Rains for a smaller local agent.Exit fees were also extortionate: Months rent + VAT

Christopher · 28 March 2023

★★★★★ 1/5

Trustpilot

REEDS RAINS BLACKPOOL

REEDS RAINS BLACKPOOL - If I try on here, will you reply? Sadly I had a painful year with this lot where I had to liaise with Connor, not something I would wish on anyone who is used to professional, warm customer service. I have reels and reels of emails, mostly ignored, mostly being told to 'be patient' mostly a terrible service in my opinion and at one time a severe data protection/privacy breach I am still mulling over what to do about whilst I am still being ignored.I moved out over a month ago and still I have not got my money back from an overpayment of rent I had no control over. What is the real delay? stubbornness? bad communication? something else you just can't be bothered to update me about? Read the 1* genuine reviews on here that all have the same pattern. They do not appear to have any support or care for there tenants etc. Terrible experience all round and deeply regret going with them from the beginning. I will update this issue as nothing seems to jolt these people into action, help or assistance. You are literally just left to chase, chase chase on an open email which is a very uncomfortable experience - hence this review. Please no generic response with no email link. You just make it worse RR.I simply want my money back now so I can move on with the lovely professional landlords I am now thankfully with. I would say - AVOID.

Jennifer · 23 March 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Chorley- Outstanding

Reeds Rains Chorley have been outstanding in the handling of our property sale. The ad on Rightmove was excellent with fabulous photographs. The house sold the same day it hit the website.Roy and his staff at the Chorley branch are friendly efficient and very professional. Highly recommended!!

LancsMerryB · 26 February 2021

★★★★★ 5/5

Trustpilot

Spectacular service

Steven Goforth and his team were fantastic. His team was very helpful and I achieved 100% of the asking price for my home within a very short time period; in a very competitive market. I would recommend the Hull branch to anybody looking for a quick, easy and hassle free sale.

Louise · 15 December 2019

★★★★★ 1/5

Trustpilot

They did not listen to how I wanted to…

They did not listen to how I wanted to have the house listed. Plus they named my ex in all the emails they sent, plus informed him of any offers before myself, yet it is myself who will be paying them, not my ex of five years.

Angel · 20 April 2023