Trusted Agent profile · Ashton-Under-Lyne
★★★★★
576 reviews across 2 platforms
6 Fletcher Street, Ashton-Under-Lyne, OL6 6BY
Bridgfords's office in Ashton-Under-Lyne, at 6 Fletcher Street, is rated 2.7 out of 5 across 576 reviews on two platforms, including 128 Google reviews rated 4.7.
Every review we hold for the Ashton-Under-Lyne office, from every platform, shown as written. First names only.
5/5
GoogleBig shout out to vicky at bridgefords though out the sale of our house and the buying of the next. Could not of done this without her expertise and helpful advise. Can not thank this girl enough. The full team at bridgefords are great to work with. Great Communication skills. Would not have the forever dream home with out there help. Vicky needs a pay rise!
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
5/5
GoogleWhat can I say! Service with a smile. Went with other estate agents, promised the world and didn't deliver. Now with Bridgfords. Straight talking, professional and 3 viewings within an hour of being instructed. I am very happy with Bridgfords and cannot recommend them highly enough. Well done! Onwards and upwards 😁 …
Thank you Carol Campbell for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
GoogleAbsolutely fantastic customer service from Stacey at Bridgfords Ashton. She made our life so much easier as buyers and helped with the smooth sailing of the whole purchase process in the current complex and uncertain times. At times I thought she was my solicitor for all the advise she was giving. Her customer service to us as buyers was brilliant, im sure it'll be a step up if we were sellers! Thanks all again for your help, guidance and professionalismPositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleWe recently bought a house which was being sold through Bridgfords Ashton branch. Richard was incredibly helpful throughout the whole process, keeping in touch with us and giving us regular updates. There were a few delays in the process caused by the solicitors and Richard was fantastic at helping us stay on top of it and move them along! I would recommend this branch if you are looking to sell a property.
5/5
GoogleVictoria Coffey thank you very much you are the best 👌 👍 😍 🥰 …
Hello David, Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
5/5
GoogleAdam, Vikki, George, jodie and the team were very friendly and were amazing thank you
Hello Hannah Marie, Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
1/5
GoogleStaff at bridgefords is absolutely unprofessional irresponsible and ruthless. Telling lies to both parties involved in any kind of let. Due to these unprofessionals i am homeless. Totally backing out of the promise of moving me into a property just one day before move in date. The staff kept putting in delaying tactics and excuses till last minute and the telling me o we cannot proceed with tenancy because of family issues. Its a joke. Disgusting
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleCouldn't recommend Bridgfords enough, they provided us with help on every step towards buying our first home. It was mainly Becky that we dealt with but all staff were lovely. Occasionally, replies took a while to come but obviously we understood they had other people to work with! Bridgfords acted as a really useful go between for us and the seller, helping us in several situations and, if they hadn't contacted us so quickly when the initial buyer fell through, we wouldn't have ended up where we are now!
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
5/5
GoogleBridgfords of Ashton-under-Lyne Has sold my Aunties House within 6 days. which is a fanstatic achiveiment by any standards. Richard Taylor is very exprienced with his local knowledge of the area. He his very polite and very passionate about his job. Also his work colleagues I have no hesitation in reconmending Richard and his team in selling your property' Once again a very satisfied customer. Mr D Turner I
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
5/5
GoogleAshleigh did an excellent job for us. She arranged the viewing of the property we bought just a few hours after we first contacted her, was very professional and likeable throughout the purchase process and added much-needed impetus to the legal formalities when the solicitors became frustratingly slow. Adding her voice to mine/the vendor's at a time when all concerned were becoming increasingly eager to exchange contracts and complete the sale made a huge difference. I would highly recommend contacting Ashleigh if you plan to buy or sell in the Ashton area. Thank you!
Thank you Paul for such a wonderful review and recommendation of Ashleigh and the team at Bridgfords. It is great to read that you found the service you received professional and the team likeable. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
