3/5
View AgentsDidn't inspire confidence
This agent was only bent on getting viewers through the door and misled us on the status of viewers consistently. I was told viewers had their houses on the market when they didn't and that some were under offer when they weren't. I later found out that this is because of payment incentives to staff, I.e., they get a commission per viewing. When showing the house, rather than concentrating on its benefits, they focused on how it could be extended, which I believe gave a poor impression.
Agent replied · 16 February 2017
Thank you for taking the time to write this review - your feedback is valuable to us as we constantly strive to maintain the exceptional level of customer service that has won us many awards over the years. I am really sorry you were dissatisfied with our service but would like to clarify that your statement of 'payment incentives to staff' based on numbers of viewing is totally untrue. My team always 'qualify' viewers before they book to view a property but clearly we cannot guarantee that they are telling us the truth about their position. If they proceed to make an offer, we then request formal proof of their ability to buy as the only time we get paid is on successful completion.
