5/5
TrustpilotExcellent service from Alnwick branch
Excellent service from Lorraine and staff in Alnwick
Agent replied · 24 May 2026
Thank you for leaving us a 5 star review, we really appreciate it!
Trusted Agent profile · Ashington
Rook Matthews Sayer Ashington reviews
★★★★★
663 reviews across 1 platform
2 Laburnum Terrace, Ashington, NE63 0XX, NE63 0XX
Rook Matthews Sayer's office in Ashington, at 2 Laburnum Terrace, is rated 4.8 out of 5 across 663 reviews on 1 platform.
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Reviews
Every review we hold for the Ashington office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAlistair and the team were really…
Alistair and the team were really helpful, explained everything and made the remortgage so easy and stress free.
Agent replied · 23 October 2024
Thank you for leaving our Mortgage Advisor Alistair a 5 star rating Chris, we really appreciate you taking the time to do so.
5/5
TrustpilotMy trusted property agent
Thanks to Holly Young and Stacey Patton again to complete the purchase of another house for me. They are always nice. friendly and supportive. I feel comfortable and confident they will complete the case. Alway nice to see them.
Agent replied · 23 October 2024
Dear Lawrence, we're pleased you can put your confidence in RMS Fenham. Thank you so much for taking the time to leave us 5*'s.
5/5
TrustpilotExcellent friendly service
I can’t thank the staff at Bedlington enough for how they handled my flat sale. Ive used different estate agents in the past and didn't achieve a sale. The girls at Bedlington sold my flat and negotiated a great price that I was delighted with. All the while keeping me updated because they knew I was stressed to death with my mortgage having doubled. I’d highly recommend RMS to anyone.
Agent replied · 23 October 2024
We really appreciate you taking the time to leave this fantastic 5 star review for our ladies in Bedlington! They put their all into their work which is highlighted time and time again to us and we appreciate them immensely for it. Thank you for your kind recommendation.
5/5
TrustpilotDon't go anywhere else, RMS are No.1
Second time we have used Rook Matthews (Blyth) for a purchase of a property and Alistair from RMS Ashington for Mortgage advice and sorting a mortgage out. Can't fault anything, literally all stress is taken out of it. Alistair on both occasions we have been paired with him has been fantastic, really helpful, communication is brilliant, always there if you need him, and offers good honest advice. We personally wouldn't ever look to use another estate agent which as such is why we've always only looked at properties by RMS as we know staff right through from general admin to the mortgage advisors are good at what they do and won't let you down. We thank you again for helping us in buying such a beautiful house.
Agent replied · 23 October 2024
Dear Shaun, this review warmed our hearts. Thank you for leaving such kind words and for coming back to us again to use our mortgage services. We really appreciate you taking the time to leave this wonderful five star review for RMS Blyth and our mortgage advisor, Alistair.
5/5
TrustpilotThe Ponteland branch staff were lovely
The Ponteland branch staff were lovely. In particular I would like to thank Elspeth, who came out to view the house and provide the valuation. She was very friendly and put me at my ease immediately with her empathetic approach.
Agent replied · 23 October 2024
Dear Susan, we're so glad Elspeth was able to reassure you in her approach and we're delighted to receive your 5* review for RMS Ponetland.
5/5
TrustpilotGreat professional service.
Great professional service Chris went that extra mile to get a very quick sale through with no dramas.
Agent replied · 23 October 2024
Thank you so much Veronica for giving Chris in our Commercial department a great 5 star review, we really appreciate it!
5/5
TrustpilotRe-mortgage with Alistair at Rook Mathew Sayer
Fantastic service from Rook Mathew Sayer! I’d like to give a huge thank Alistair for guiding myself and my partner through the process and giving top advice with constant updates on our re-mortgage. Highly recommend. 5* Thank you!
Agent replied · 23 October 2024
Dear Kallum, we appreciate you taking the time to leave this wonderful 5* review for our mortgage advisor Alistair.
5/5
Trustpilot5 star service
Rook Mathews Sayer co. uk, have helped and supported me in a very professional, understanding and empathetic way throughout the process of moving home. In particular I would like to mention David Jones, Eve Morley and Natalie Best, who have gone out of their way to support me, as and 80 year old. I would consider R M S to be the best estate agents in Newcastle upon Tyne.
Agent replied · 23 October 2024
Thank you so much Helen for taking the time to leave our team in RMS Gosforth this wonderful 5 star review. Your kind words mean so much to us and we're so glad to have been able to help you through your move.
3/5
TrustpilotWouldn’t use them for managing a property
Dealt with the Gosforth branch. Amazing for purchasing a property. Not so great at managing it on a letting basis. Failed to have their contractors ready the apartment in a timely manner and respond to issues raised by tenants causing me 6 months of lost income and a multitude of expenses with the vacant property. I went to another estate agent and they had it readied and let within 2 weeks. Also took 4-5 days minimum to respond to my emails - had to constantly chase for updates.
Agent replied · 23 October 2024
Dear David,We’re really disappointed to receive this review and would like to point out that we spent a lot of time trying to fix the issues with this particular property and we can see from our system that the contractors actioned them promptly. One issue specifically raised by the tenants was the severe condensation on most of the walls and ceilings throughout the property and this was ultimately the main cause of them ending their tenancy. Our contractors did deal with the problems swiftly, however we believe the issue you are referring to regarding the timing, is the length of time it took for the property to dry out before being able to re-decorate, not the length of time it took for us to get a contractor to attend the property. Although whilst the property was not tenanted and not under our management, our lettings team and the Gosforth branch did everything they could in this instance to assist you in getting the property back to a habitable standard. Thank you for your feedback and for your kind words regarding your purchase through the Gosforth branch, we do take it all on board.
5/5
Trustpilot5 star staff team at Blyth RMS
The staff team at Blyth rook matthews sayer have made the process of selling and buying our family home so easy and stress free. The team were always on hand to offer support and advice either in person in the office, on the phone or on line by e mail and they made us feel that they really cared about our situation'
Agent replied · 23 October 2024
Dear Graeme, we're so pleased you felt cared for throughout your journey with RMS Blyth, this is how we want everyone to feel upon completion. We really appreciate you taking the time to leave this 5 star rating and your kind words for the ladies in the Blyth branch.
5/5
TrustpilotProfessional and helpful
Gordon, Michael and Chris have worked hard for us over a number of years, successfully helping us to find tenants for our building in Northumberland. They have always been professional, patient and helpful, and handled the eventual sale of our property. I would not hesitate in recommending the RMS Commercial Team for property letting or sale.
Agent replied · 23 October 2024
Thank you so much Stephen for taking the time to leave this great review for our team in RMS Commercial. Your recommendation means the world to us.
5/5
TrustpilotWould definitely use again
Rook Matthew Sayers were the estate agent for the house I just purchased. I dealt with Zara and from start to finish she was friendly and helpful, always available to answer any questions and easy to communicate with throughout the process. I would recommend to friends and family.
Agent replied · 23 October 2024
Dear Natasha, Wow what a fantastic review, thank you very much for taking the time to leave us a review, specifically Zara. We hope you're very happy in your new home and we hope to be of assistance to you again in the future, should you require it!
1/5
TrustpilotA very SELFISH agent you should avoid
Edited 2023 Apr with typo and grammar correction:I would strongly advise renters and landlords to steer clear of this agent. My experience with them left me extremely disappointed, as they not only cost me a lot of time and money but also demonstrated a lack of concern for their clients' interests.To begin with, their application form is excessively invasive, requiring personal information that seemed irrelevant to the rental process. My wife and I spent hours filling it out, only to be met with disappointment later on.Although our offer was accepted by the landlords, the agent later rejected our application on the grounds that we were planning to use the property as a home office, which they considered a form of commercial letting.My wife and I were surprised and thought there might be some misunderstanding because the 'home office' is just a pandemic arrangement, not an actual 'office'. We made dozens of calls and wrote several emails to explain this. But they are determined to avoid the slightest risk possible.The result is we lost several hours of time, several thousands of pounds due to re-arrangement, and have to find another property to rent. They posted the advertisement online again for another tenant with reduced rent, plus the landlord lost half a month's rental income.In my opinion, this agent is far too concerned with their own interests and is willing to sacrifice their clients' well-being to avoid the slightest risk. I would strongly advise others to think twice before dealing with them.-------------Updated 2023 Apr, addressing their response:I appreciate your response, but I feel the need to clarify a few points.1. The issue was not that we struggled with the forms, but that the amount of personal information requested was excessive and unnecessary. As someone who has worked with multiple agencies and is also a landlord, I know that not all of the information requested is mandatory. It is disappointing to shift the blame onto the legislation.2. The distinction between "working from home" and "using the property as a business office" was not properly understood or acknowledged. During the pandemic, millions of people were working from home without issue. It is difficult to understand how insurance would be voided in this scenario.3. The reason for the changing language in our communications was due to the inconsistent and illogical responses from your legal team. It was suggested by your staff to rephrase the language to avoid confusion.4. While you refunded our deposit and no contract was signed, we still lost several thousand pounds due to the disruption of our plans caused by the denial of our application. It is frustrating to hear that our experience was disregarded and dismissed in this manner.5. It is not accurate to claim that the landlord secured a rental increase. In reality, the rent was reduced by 50 pounds per month and the landlord lost at least half a month's rental income due to the delay in securing a tenant.6. It is important for businesses to exercise common sense and professionalism when dealing with clients. The distinction between "working from home" and "commercial property" should have been properly understood and acknowledged.
Agent replied · 23 October 2024
Hello Yang, Sorry you felt the need to leave such a disappointing review. Let us provide the full reasons here again so you and others can understand the process.Both our Gosforth and lettings teams’ would have been more than happy to assist you with the application process had we known you and your wife were struggling with the form. We are always here to help, so please let us know if you have any administrative queries and we will happily sit with you to help you complete any necessary documentation.While we understand that you feel as though all the information requested was unnecessary, we can assure you it is mandatory due to estate agency legislation and laws, which we are proud to strictly abide by. This is a legal requirement that all professional estate agents will require from you.Once our lettings team were informed that your wife would be using the property as an office, while keeping her current residential home with yourself, issues understandably arose. As explained to you, the property is insured by the landlord as a residential abode, if it is not used as such his insurance is void. Additionally, commercial units follow a completely different rental process.While we acknowledge you emailed and called numerous times, it was noted that during these communications that the reason for your rental application changed several times, which due to our strict legal processes raised concerns.We’re confused how several thousands of pounds have been lost at the fault of RMS, we FULLY REFUNDED your deposit, you live in the same development as the property you applied for and contracts were not signed.Also just to note regarding your comment, the landlord has secured a rental increase on a genuine residential letting at this property and not a reduction or loss as you have stated.We hope you find a suitable commercial property to suit your specific requirements and wish you all the best. Sorry that this property wasn’t suitable for your requirements.
1/5
TrustpilotDon’t waste your time
Put in an offer in for a house 7 months ago and still haven’t heard back. We were told they would take it off the market whilst a decision was made (apparently offers can’t be accepted until the sellers have secured a house of their own. What’s that? That’s not true? Ok maybe someone should let RMS know)House was put back on the market and then sold... We ended up buying a house through another agent who evidenced how it should be done. Generally just very poor service, at times quite rude and elements of false information. Don’t lie to your clients RMS - people will go elsewhere.I have purposefully kept names out of this for professionalism, however this is based on experience of 2 members of staff at 1 branch. I am mindful that other members of staff/branches may offer service a lot more thorough than this.
5/5
TrustpilotAmazing Alistair - Ashington branch
Alistair at the Ashington branch was amazing throughout our first mortgage experience. He was always available whenever we needed to question something or needed some advice. We would definitely recommend him to anyone looking for mortgage advice. He always tried his best to put us at ease and make the whole process stress free as possible. The ladies at the branch were also very friendly whenever we needed to call into the branch.
Agent replied · 23 October 2024
Dear Jessica, we want to thank you for leaving such a kind review for our Mortgage Advisor Alistair and our team in RMS Ashington. We really appreciate it.
5/5
TrustpilotRecently bought a bungalow through Rook…
Recently bought a bungalow through Rook Matthews they could not have been more helpful. They kept me updated throughout the whole process. Special thanks to Claire at Bedlington branch. Would definitely recommend them.
Agent replied · 23 October 2024
Dear Patricia, we're delighted to receive your five star review. Thank you so much for taking the time to praise our Bedlington branch, we really appreciate you highlighting Claire's support.
5/5
TrustpilotBrilliant experience start to finish with Rook Matthews Sayer Ashington
Had a brilliant experience from start to finish with Rook Matthews Sayers in Ashington. Alistair Bowman and the ladies in the branch were all brilliant.Alistair from the off was really engaged and listened to my needs, and then in really good time found the perfect mortgage for me. He kept me informed throughout with regular updates, even if it was just a no-info check in but just to say things were still in progress and on track. At every turn he was there to keep us informed and most importantly kept his promise with everything along the way in terms of updates, agreed phone calls, and any general requirements.The ladies in the branch were also brilliant, they also kept me informed throughout, and every time I rang in and asked them to to organise things like additional viewings or general info updates they treat me like a priority, they always acted on the ask and kept me informed within a decent time, again even if they couldn't get in touch with the seller they would give me a quick courtesy call to let me know they have tried but left message and will chase accordingly. Overall I couldn't fault the whole team and the experience received from start to finish was nothing short of brilliant.Thank you all I really did appreciate all your support.
Agent replied · 23 October 2024
Thank you David for leaving this sterling review for our branch in Ashington. We really appreciate you taking the time to leave us five stars and for your kind words. We shall pass this onto our team and Alistair who we're sure will be thrilled to read it.
5/5
TrustpilotHouse Purchase
House PurchaseSian and Shannon at the Ponteland brach were brilliant. Our house purchase was stressful, to say the least at times. They were both brilliant at communicating with all involved parties, keeping us informed and getting the house sale over the line. Can't thank them both enough. Outstanding service.
Agent replied · 24 February 2025
Thank you so much Miriam for taking the time to leave this lovely review for our team in RMS Ponteland, it means the world to us! Best wishes, RMS.
5/5
TrustpilotSecond to none
I have recently been in the position of having to sell my parents house, due to the circumstances this was not a happy process, however, the staff in the Ashington branch were absolutely second to none, every step of the way they kept me fully up to date and completely in the loop. I would not hesitate to recommend them to anyone wishing to sell a property.
Agent replied · 23 October 2024
Dear Lynn, thank you so much for taking the time to leave this lovely review for RMS Ashington. We're pleased our team were able to help you throughout this difficult time. We'd also like to thank you for choosing us as your acting agent and for your recommendation, we really appreciate it.
5/5
TrustpilotAll went smoothly
A professional and friendly service throughout. Very informative and kept us up to date with all that was happening as and when it happened.
Agent replied · 17 October 2025
Thank you Lesley for taking the time to leave us a 5 star review! We're so pleased you felt supported throughout your property journey.
5/5
TrustpilotVery Satisfied Customer…
Used RMS for the sale of my house and also used the services of Alistair as my mortgage advisor for purchasing new property. I honestly don't think I could of done it without him.. friendly professional help throughout the process. I can not thank him enough.
Agent replied · 24 February 2025
Thank you Gaz, so pleased you felt supported by our Mortgage Advisor Alistair throughout your purchase. Best wishes, RMS.
5/5
TrustpilotSold within 24 hours!From the beginning of process to the…
From the beginning of process to the end the service was friendly and professional. Everyone I dealt with was helpful and reassuring. The photos taken of the property and garden really showed the bungalow to advantage. The bungalow sold within 24 hours of going onto the internet. If I was still living in Northumberland I would definitely use Rook Mathews Sayer again. A big thank you to the team.
Agent replied · 23 October 2024
Thank you so much for taking the time to leave this 5 star review for our team in RMS Bedlington, we really appreciate your recommendation and kind words.
1/5
TrustpilotDishonest. PONTELAND BRANCH
Purchased a property through this agent & initially all was fine, then onto sales progression was another story. A hole in the bedroom ceiling with visible historical leaks but we were told by the estate agent that this had been fixed and a certificate of work carried out was available.We now have rain water leaking through the same hole, and the estate agent deny all knowledge of ever saying the work was completed by anyone.
Agent replied · 23 October 2024
Dear Louise, we’re really disappointed to receive this review as we take great pride in the service we provide and as you can see from our 4.7 rating, it is not often that we receive negative feedback. We have looked into this further and from our records we can see that the query about the ceiling was brought up during a viewing at the property with yourself, our accompanied viewer rang the branch on the spot to raise your question and asked if the vendor had completed any work on this. It was discussed that they would arrange someone to look at it. Later, a roofer attended and said it was not ‘active’ and it was in his opinion caused by the Velux window having been left open and there were no further repairs required. Unfortunately, we can only reiterate what we have been told as we have not done the checks ourselves but are relying in good faith on information provided to us. We would always recommend that if you have any areas of concern that you raise these with your solicitor for your purchase. With regards any certification, on all the paper work that was completed by the vendor no certification or warranty was listed. Having checked our sales progression notes, there is no record of this issue being discussed. Again, as we have not carried out the work, or done the checks ourselves, we can be uncertain that this damage is related to the same issue you saw at the time, with the huge amount of heavy rain that we have experienced recently it is possible that the water may has found a way in through a separate entry point. We are very sorry to hear that you are experiencing issues at the property and hope they are resolved swiftly for you, so you can enjoy your new home. Thank you.
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