Trusted Agent profile · Ashington
★★★★★
663 reviews across 1 platform
2 Laburnum Terrace, Ashington, NE63 0XX, NE63 0XX
Rook Matthews Sayer's office in Ashington, at 2 Laburnum Terrace, is rated 4.8 out of 5 across 663 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer Ashington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashington.
Every review we hold for the Ashington office, from every platform, shown as written. First names only.
5/5
TrustpilotReliable and efficient service.
From start to finish the service was great.
Thank you so much Pauline for the kind words and recommendation, it truly means the world to us to know that the service our staff have provided has been supportive and appreciated.
5/5
TrustpilotRMS Alnwick - quite simply light years ahead of other estate agents in the area
RMS Alnwick are quite simply light years ahead of other estate agents in the area, in terms of effectiveness, professional working, excellent marketing of properties for sale and their fast-acting, super efficient staff who work as a cohesive team, and NOT in siloes. Having tried other 'similar estate agents' in the area, I can vouch that RMS Alnwick are head and shoulders above the rest. Many congratulations and well done to David and the RMS Alnwick team!
Wow! Reviews like this make everything worth it! We can't thank you enough for taking the time to leave such a glowing review for our team in RMS Alnwick, it is so wonderful to know that we have provided a service where you have felt fully supported throughout.
5/5
TrustpilotFantastic
Gordon and the team have been amazing every step of the way. They’ve always been available to answer any queries we have had and we were very impressed by their professionalism, local knowledge and the service they offer.
Dear Mrs Armer, thank you so much for taking the time to leave this wonderful review for our Commercial team, we really appreciate it!
5/5
TrustpilotVery professional service
RMS helped me to sell my GP surgery. They were prompt, professional and kept me informed at all times. There were some tricky moments during the sale but they handled these very professionally, and I was grateful for their expertise.Special thanks to Michael for his patience early on and then Gordon for his tact and diplomacy in concluding the deal.
Dear Stephen, thank you for instructing our commercial team to sell your property, as well as leaving the branch a lovely review. We're so glad they were able to provide you with 5* professional and prompt service. Thanks again
5/5
TrustpilotI have had only good experiences at…
I have had only good experiences at Rook Matthew Sayer - Ashington branch. Alistair is an exceptional mortgage adviser and highly recommended. He has helped me multiple times with my mortgage and I have always walked out a happy customer.
Dear Talia, thank you so much for taking the time to leave this review for Alistair, our Mortgage Advisor in RMS Ashington. We really appreciate it!
5/5
TrustpilotBrilliant service from Alistair and the team at RMS
Brilliant service from RMS, especially Alistair who set up our mortgage and financial products, no pressure and fully explained at every stage. Alistair has been excellent, really friendly, always rings when he says he will and answers any questions and advises as best he can. Would definitely recommend. Thank you for getting us into our new home so quickly :)
Dear Lucy, thank you very much for leaving a lovely review for Alistair. We're so glad he was able to help secure you a mortgage and other financial products at rates you were happy with. We appreciate the future recommendation. Many thanks!
5/5
TrustpilotQuick and keen service from start to…
Quick and keen service from start to finish. Very professional, responsive, and always on the ball. Made the whole process smooth and stress-free
Thank you very much Motty, we really appreciate you taking the time to leave us a review!
5/5
TrustpilotUnbelievable service
I was selling my mothers home which was an emotional experience but thanks to the staff in the Fenham branch it was completed quickly and professionally. From the very first contact the staff kept me up to date in the process. Her home went on the market on the Friday and an offer accepted on the Monday. The sale was completed within 6 weeks. I could not fault the service or the cost. Would thoroughly recommend iris definitely a 5 star from me.
We really appreciate you taking the time to leave this lovely 5 star review for our team in RMS Fenham. Thank you for trusting us to be the acting agent in selling your Mother's property and for recommending our service. Best wishes.
1/5
TrustpilotDiabolical experience!
Diabolical. How do landlords get their properties rented out with this company?! I enquired on a commercial property and the agent was only interested in me agreeing to a viewing! I told him that I didn’t want to waste my time or his and needed some questions answered first. He took my details and said he would call me back… 3 days later, nothing! I even emailed in for some details and guess what… nothing again. I was very interested in taking over the premises but due to this diabolical lack of contact I will continue my search!
Thank you for taking the time to leave this review. We're really disappointed to see this as you can see from our 4.8 star rating we pride ourselves in our customer service regardless of whether that be towards a Landlord or prospective Tenant. Without a property address we’re unable to look into this for you, however usually when our agent request that you view it is because this is what our client has asked for and we must respect those conditions. We’re happy to look into this further for you if you can drop an email with the property address and who you spoke to marketing@rmsestateagents.co.uk
5/5
TrustpilotCouldn't recommend RMS more.
Couldn't recommend RMS more. From valuing, marketing and selling my house to helping me purchase my current home, they have been supportive throughout and maintained constant contact. So grateful for all their help!
5/5
TrustpilotRook Matthews Sayer Whitley Bay 5*
Excellent experience buying through RMS Whitley Bay. They kept us informed at all stages of the buying process and went above and beyond to sort out any issues. Alison, Jan and the team were a pleasure to deal with and we were very grateful for their help throughout the purchase of our new home.
Dear Steven, thank you so much for this amazing 5* review for RMS Whitley Bay. The team are very passionate in what they do and receiving comments like this makes it all worth while.
5/5
TrustpilotVery happy with a swift and…
Very happy with a swift and professional job from Chris and the team, recommended!
Thank you very much Chris for taking the time to leave a great 5 star review for RMS Commercial, we really appreciate your recommendation.
5/5
TrustpilotQuick and friendly
Dealt with Michael Storey at the fenham branch really friendly and always willing to help resolve any issues making the whole process as quick as possible.
Thank you so much Sabbah for a great 5 star review for Michael, our Mortgage Advisor in the Fenham branch.
5/5
TrustpilotThe staff are excellent special thank you
The staff are excellent special thank you to Wendy, as we are now in our new forever home.Thank you so much
Thank you so much for leaving RMS Bedlington a 5 star review and congratulations on your new home.
5/5
TrustpilotGreat Customer Service
Great customer service Friendly Highly recommended Would definitely use again 10/10 Special mention to Angela French Professional at all times
Thank you so much Kevin for leaving RMS Ashington as 5 star review, specifically Angela. We really appreciate it!
5/5
TrustpilotFantastic communication and service!
We recently sold our house through the Whitley Bay branch and experienced fantastic service! We knew from valuation (compared to the service we received from other estate agents) that RMS were the right choice! Fantastic communication throughout the whole process and will always recommend them! Thank you Jan!!!
Dear Victoria, we are so glad we were able to provide you with the help you needed. Thank you so much for taking the time to give our Whitley Bay branch five stars and your recommendation, it really means the world to know you're happy with our service.
5/5
TrustpilotFirst Time Buyer, First Time Reviewer
I went with Rook Matthews Sayer to purchase my first home. The staff were absolutely incredible and friendly. They always were on hand to help with anything I needed and reassured me when I had questions or started stressing, as most people do with first buys. I always felt like all the staff knew my situation and I could speak to anyone for help. I didn't have to just wait for 1 individual to get back to me. They are a team and they work great together. I used them as a Mortgage Broker as well and they were great. A huge thank you to the entire team in the Fenham Branch, you were all fantastic.
Dear Abdul, thank you so much for taking the time to leave this lovely review for our team in RMS Fenham as well as our Mortgage Advisor, we really appreciate it!
5/5
TrustpilotLemington Property, Newcastle.
I was dealing with my elderly parents house which brought with it a good number of challenges. RMS and specifically Bruce and Ellie were flippin fantastic. They were understanding and sympathetic to both myself and my parents. Nothing was too much trouble and they went the extra mile without question. Thank you.
Dear Mr & Mrs Lamb, thank you very much for leaving this wonderful 5* review for RMS West Denton.
5/5
TrustpilotSales review
I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
Thank you so much Steve for your review and for recommending our team in RMS Ponteland.
5/5
TrustpilotGreat advice and service throughout the…
Great advice and service throughout the sale process from the team at the West Denton Branch. We were kept fully informed as to what was going on. Thank you for making everything go so smoothly.
5/5
TrustpilotFrom start to finish the team at…
From start to finish the team at gosforth have been professional, supportive and gone above and beyond.
Thank you for taking the time to leave us a great review!
3/5
TrustpilotWe had a decidedly average experience…
We had a decidedly average experience working with Rook Matthews Sayer Forest Hall as a buyer. Whilst we understand that the estate agents are predominantly working for the seller, and we were first time buyers with a lot of questions, we also had a lot of enthusiasm which was quickly diminished when putting in our offer and throughout the first few weeks after having our offer accepted. The agent we dealt with in the first instance was rude and talked over us when trying to put in our offer or ask any questions. We also didn’t get responses via email. The only time they were warm and friendly is when they rang to say our offer had been accepted - go figure!! However, when Nicola took over our account, we had a far better experience. She was polite, friendly and clearly looked out for the buyer whilst still considering our feedback and requests. She really did save our experience! I wouldn’t be keen to work with Rook Matthews Sayer again. However, they got the job done.
Dear Katie, thank you for your feedback however we’re really disappointed to receive this review as we aim to provide all of our customers with the best possible service, regardless of whether they are a vendor or purchaser. As you can see from our high rating you’ll see that this is what we strive for. We take all feedback very seriously and because of this we have passed your comments onto the branch manager. We’d like to congratulate you on your new home and wish you the best of luck settling in.
5/5
TrustpilotA big thankyou to Alayna and all the…
A big thankyou to Alayna and all the staff at the Blyth Branch, the process is going according to plan
Thank you very much Trevor for leaving Alayna and the team in RMS Blyth a great rating, we really appreciate it!
5/5
TrustpilotRMS Blyth are brilliant!
RMS at Blyth were excellent from start to finish with the sale of our flat. It was sold straight away to a cash buyer and all the staff we spoke to were so friendly and helpful. Would definitely not hesitate to use them again and, from our experience, we can definitely recommend to others.
Good morning, thank you for for your review for our Blyth team. We're very glad they were able to secure you a cash buyer and swiftly. Thanks again
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Tell us what you need and we'll put you in touch. Rook Matthews Sayer Ashington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashington.
