Miles and Barr reviews in Ashford

★★★★★ 5/5

Google

Had a viewing to one of the property with Owen Davis, he was really helpful and accommodating. He provided lots of helpful information, and answered all of our queries.

Shrijana · 27 August 2026

★★★★★ 1/5

Google

Unfortunately, I would not recommend Miles & Barr estate agents in Ashford. My experience with them has been frustrating from the start. They consistently avoided my calls, something I could only get around by calling from a private number. I was shown around a property that had already been sold, which was a complete waste of time. Throughout the process, I’ve had to do all the chasing; they’ve provided no updates or progress reports unless prompted. When I raised concerns and asked to speak with a manager, the response was dismissive and unhelpful, placing the blame back on me rather than taking any responsibility for the issues. Overall, the lack of communication and accountability has been incredibly disappointing.

Joanna · 7 June 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.

Dosh · 1 August 2022

★★★★★ 5/5

Trustpilot

A very good selling process led by Emily

Emily was great throughout the selling process as were many of the team I dealt with (Maddy, Kayleigh, Sam).

Callum · 23 September 2025

★★★★★ 5/5

Trustpilot

The staff at Miles & Barr were truely professional

The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.

TimJ · 24 June 2022

★★★★★ 5/5

Trustpilot

Suzanne Beard

All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.

Simon · 21 June 2022

★★★★★ 5/5

Google

Owen who I met at the property was very professional & knowledgeable of the property. We were met at the entrance & welcomed in & he allowed us the time to view without feeling rushed. This is the 2nd time I had met Owen & he is a very pleasant young man who is an asset to your company.

Sue · 6 December 2025

★★★★★ 1/5

Trustpilot

I contacted Miles n Barr for a valuation…

I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.

Jay · 27 October 2023

★★★★★ 1/5

Trustpilot

Do Not Use Them

I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.

Janice · 2 October 2023

★★★★★ 5/5

Trustpilot

Thanks M&B Westgate

As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.

Robert · 16 March 2022

★★★★★ 5/5

Trustpilot

Amy Whiffin - Amazingly helpful!

Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!

Julia · 16 March 2022

★★★★★ 5/5

Trustpilot

My interaction with officers of the Miles and Barr

My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.

Dr · 9 September 2026

★★★★★ 5/5

Trustpilot

Very pleased with service all the way to completion!

We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.

Richard · 25 March 2024

★★★★★ 5/5

Trustpilot

Helpful and efficient sales progressor

I found Debbie Mead, sales progressor very proactive and always helpful when I had any queries. She was always available or called back when I needed any help or queries to be answered.

Monica · 20 September 2025

★★★★★ 1/5

Trustpilot

Disgusting how they treat pensioners

Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money

Ryan · 21 September 2023

★★★★★ 5/5

Trustpilot

We are purchasing a property through…

We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!

Aleisha · 28 February 2024

★★★★★ 4/5

Trustpilot

Friendly, professional and knowledgeable

A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.

Annetta · 31 January 2024

★★★★★ 5/5

Trustpilot

Miles and Barr have been so impressive

Miles and Barr have been so accommodating and professional.

Mr · 14 April 2026

★★★★★ 5/5

Trustpilot

For selling

Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.

Chris · 25 January 2022

★★★★★ 1/5

Trustpilot

STAY CLEAR !Please be careful of this company

Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details

John · 5 September 2023

★★★★★ 1/5

Trustpilot

Absolutely poor service

Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.

Akif · 30 August 2023

★★★★★ 5/5

Google

Louise Daly has been a dream to work with professional at all times always kept me in contact with any issues that arouse and there were a few, always happy and cheerful it has been a pleasure Louise is a credit to miles and Barr a very important member of the team

Yvonne · 13 May 2024

★★★★★ 5/5

Trustpilot

The kindest letting agents!

This is our first time moving and we were very nervous about the whole process, however Natalie made it a breeze! She was so kind and didn’t make us feel like we were at a disadvantage for being newbies to the moving process. She kept us up to date throughout the whole process and now we’re just waiting for the references to go through and we’ll be moving into our first place! So excited and cannot thank Natalie enough for making it such a speedy and easy process.

Chloe · 11 December 2021

★★★★★ 1/5

Trustpilot

Awful agent

Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues

Emma · 13 August 2023