5/5
GoogleAlways reliable, always on time, extraordinary service. Mark is amazing!!!PositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile · Ashford
Lockwood Lettings and Management Ashford reviews
★★★★★
118 reviews across 2 platforms
25 Station Road, Ashford, TW15 2UP
Lockwood Lettings and Management's office in Ashford, at 25 Station Road, is rated 4.0 out of 5 across 118 reviews on two platforms, including 117 Google reviews rated 4.0.
Reviews
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
Google5/5
GoogleLockwood letting go above and beyond in managing your property or helping you to find your loving home.the team work so hard in helping you rent your property.they can help with maintenance problems or finding you the correct person for the job.very friendly staff that are happy to help in any way they can 💯 awesome.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Google**STAY AWAY** from these agents, they are all nice and friendly when they are taking your money but when you leave the property they will make it so difficult to get any kind of deposit back and charge you for things that you didnt even damage because we left early and obviously wanted more money from us! SCAMMERS DO NOT USE THEM! really disapointed.
5/5
GoogleLockwood been amazing Jolene thanks so much for helping us find our new home. Never met anyone so super helpful and friendly I cant thank you enough for finding us a fantastic place to live. Jolene could not do enough for us from the start process all the way to finish could not be happier.
5/5
GoogleAmazing five star service by the lovely Hayley! Thank you from me and billy for making our property search a really positive experience. She was very professional and extremely helpful and always got back to me when she said she would. She’s a great sales woman!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAs of September they're still advertising that new tenants need to pay reference fees £85 and check in fees £150 for new properties. As per the Tenants Fee act 2019, these costs were banned and from June 2019 it's against the law to charge these fees to tenants.NegativeProfessionalism
1/5
GoogleOnly professional person that works here is Claire who was always nice and kind throughout the tenancy. … More
1/5
GoogleWaist of time, had a viewing that took me 30 minutes to travel there, just to be told it's no longer on the market. Mark cognet didn't contact me in any way to tell me this. No communication from the estate agent. Never using them again. Poor service.
5/5
GoogleWe can't thank enough to Jolene all the help she give us thru this flat searching and moving in process. She found amazing flat for us so quickly and we really happy with her and we high recommend Lockwood and special Jolene as a letting agent.
5/5
GoogleVery professional and prompt response to all my queries by Lockwood Property Management team. As an owner and Landlord, it's good to know that the team are always there to keep me informed and on track. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally helpfull at all time, very quick to respond to emails or any demand. As a tenant, just spend 45 minutes with one of their agent (Mark) over the phone, who was so helpull, friendly and reassuring and to be honest just made my day. Will defintitly recommand them. Thanks
5/5
GoogleLockwood’s have been letting my property since 2003 and in that time have provided an absolutely superb service. Mark, Debbie & Dawn have always been very professional making the whole tenancy process very positive for both tenants as well as landlord. Highly recommend this Company.
1/5
GoogleCowboys. They just leave old adverts in windows to tempt you in then try to rent you something that is completely not what you asked for. Despite saying 5 times that we required a house, letting agent was constantly going on about a 2 bedroom flat. Avoid like the plague.
5/5
YellAmazing service
Really helpfull at all time, very quick to respond to emails or demand. As a tenant, just spend 45 minutes with one of their agent (Mark) over the phone, who was so helpull, friendly and reassuring and to be honest just made my day. Will defintitly recommand them. Thanks
5/5
GoogleAll staff that I dealt with at Lockwood was so very helpful and professional. They helped me find the perfect home for myself and my family to move to and the process was easy. I would highly recommend them to any one. First class service.
4/5
GoogleHonest and nice people, they will do everything they can to help you. a bit disorganised at times, making things a bit frustrating. but any problems they will do their best to help you, would recommend 100%PositiveResponsiveness
1/5
GoogleAbsolutely disgraceful letting agents, Mark the owner is like a spoilt child, if he doesn't get his way (he tried to charge us extras after leaving the property but the property owner sided with us) he declared all-out war on us..NEVER use this company..absolute CR*P!
1/5
GoogleMessaged via their website only to be ignored! If they can't manage to reply to an email how can you trust them to manage a property?
5/5
GoogleI am really satisfied with service. Jolene helped me a lot to find perfect flat and Julie solved all problems there. Helpful and professional staff. I definitely recommend 5+stars ⭐⭐⭐⭐⭐
5/5
GoogleReal friendly and professional team. Great personal touch especially in the small things and that is so hard to find nowadays. Appreciated. from BL family
5/5
GoogleLovely people working here they honestly listen to you and try to work with you and assist you the best way they can So happy to be with them
5/5
GoogleThey were very professional with us during our search for our next house to rent. Smooth process and very responsive. Thanks a lot !
5/5
GoogleLovely people working here they honestly listen to you and try to work with you and assist you the best way they can So happy to be with them
1/5
GoogleI called for 2 houses within a month they took my details because the person that dealing with lettings wasnt there.... Unfortunately.,they never called me back
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
