5/5
TrustpilotExceptional Service and Knowledgeable Agent
The agent was really helpful and went above and beyond to answer all our queries.
Agent replied · 24 August 2024
Thank you for taking the time to share your experience.
Trusted Agent profile · Ashford
Crest Nicholson Ashford reviews
★★★★★
1,388 reviews across 2 platforms
Avocet Way, Ashford, TN25 7FR
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Ashford, at Avocet Way, is rated 4.0 out of 5 across 1,388 reviews on two platforms, including 3 Google reviews rated 4.7.
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Reviews
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSales team at the Daventry development…
Sales team at the Daventry development were excellent to deal with, I had been up previously and met Becky. But on my second visit I was walked through the house and process by Anita.Both of them have been excellent and very knowledgeable.
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, Anita will be delighted to hear your comments.
5/5
TrustpilotCustomer service was excellent
Customer service was excellent. I was shown around properties and my queries were answered fully.
Agent replied · 24 August 2024
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received.
4/5
TrustpilotNice sales team
Nice sales team, Elle and Lauren at Lancaster Park very helpful. Also the team in the Ashford site very knowledgeable. Did have to ring a couple of times to get a response re an enquiry we had but did not get a contact name.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotQuick and easy to arrange appointment
Quick and easy to arrange appointment, and helpful in finding other locations to look at nearby.
Agent replied · 24 August 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotFuller's Grove, East Challow new homes
Visited Fuller's Grove development in East Challow and met with Laurie who was great and competent.
Agent replied · 24 August 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotThank you
Stephanie guided me with patience and sold advice and made sure I have been assisted by a winning team
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotAmazing service at Walton Court Gardens
I visited Walton Court Gardens and viewed the properties twice before putting in an offer. The Sales Advisor, Adrian Johnson, was really helpful and attentive to both me and family members when we were viewing the property. The experience was really positive. He responded back quickly regarding offers and helped move the process easily. Overall we’re happy with our experience at Walton Court Gardens, which has some beautiful properties in an excellent area.
5/5
TrustpilotVery happy with our new house
Moved in a month ago and no issues - very happy with it. High quality, great design (bathrooms and kitchen in particular and the doors, windows, in-built wardrobe... pretty much everything), good insulation, very well built, better than expected. Thank you!
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, we are delighted to hear you are enjoying your new home.
5/5
TrustpilotExcellent customer service from Leanne…
Excellent customer service from Leanne and Beverley. Hoping the next part of the journey will be as good 👍
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotCrest is not replying messages
We have asked them to come and do the snags, bad drainage, the house is flooding. We have sent emails upon emails, yet no reply.
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotAt Nine Acres
At Nine Acres, Tiptree, we have had excellent service from the sales representative, Carol Judd. All of our questions have been carefully answered at every stage of the process. We have been made to feel that a good purchasing experience is a priority to Crest Nicholson.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
4/5
TrustpilotCatteshall Court
Catteshall Court, Godalming . Nice development. Sales person was very informative. However 2 bedroom flat was too small for myself and adult son.
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotSketchley Gardens
Would definitely recommend Crest Nicholson to friends, family and everyone!So excited to move into our first home, and incredibly grateful for Lucy guiding us through this exciting time! Very friendly and informative!Beautiful traditional homes, excellent advisors, what more could you ask for? Thank you Crest!
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotCrest Nicholson Great Service
I have had a great experience with Crest Nicholson at Claybourne development. The customer service has been really good and I have always felt valued as a customer with great communication. The standard of homes is also great and you get lots of incentives included which you wouldn't get elsewhere.
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, we will share your comments with our Chiltern team. Thank you for choosing Crest Nicholson.
4/5
TrustpilotA GREAT OPPORTUNITY.
We were looked after very well.
Agent replied · 23 December 2024
Good afternoon Charles, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and are happy to hear of the great service you received.
1/5
TrustpilotDisappointed
I honestly can not express how disappointing this company is. From the moment we exchanged back in March they have been nothing but a problem. We finally moved in and I thought my problems would go away but nope. They have not told us, no warning just built a load of scaffolding on our driveway to build a wall for next door. As a result we now have a damaged car, my driveway taken from me and nowhere to park. Emailed to complain to be told it will be moved but the lazy builders have gone home. My exciting new home experience has been totally ruined by this company and I would not recommend to a friend.
5/5
TrustpilotService
The rest staff have been very patient and understanding. They have helped me with the sale of my house through the smooth move and kept me informed of development of the new property.
Agent replied · 12 June 2024
Thanks for taking the time to write a review.
5/5
TrustpilotFrom start to finish all question were…
From start to finish all question were answered found Sophie excellent Explaining everything we needed at this time looking forward to next meetings choosing flooring etc
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, Sophie will be delighted to hear your comments.
5/5
TrustpilotVery helpful and informative sales…
Very helpful and informative sales person
Agent replied · 23 December 2024
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experiences and are happy to hear of the great service you received.
5/5
TrustpilotSo far my experience on the kegworth…
So far my experience on the kegworth gate site has been excellent. It has been efficient and informative. I not only feel excited at the prospect of a new home but I also feel adequately supported for the process and that all my questions will be answered thoroughly.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
TrustpilotFirst home, great customer service!
The customer service has been very good throughout and any queries have been responded to quickly and in a friendly manner. We have always been made to welcome and generally the whole process has been exactly what you would want while buying a home!
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotUseless Customer Service Team.
Almost a year ago I complained about a disturbance on the Tadpole Estate. After following it up on multiple occasions the Head of Customer Service got back to me in a completely unprofessional manner with short one sentence emails saying he couldn't help, I didn't have enough information. A year later! I resent the photos I had taken and he redirected me to a different builder on the estate, despite this being a Crest owned estate. Completely unprofessional and unhelpful. Do not recommend.
5/5
TrustpilotCustomer service representative was…
Customer service representative was great. Happy and smily. No issues
Agent replied · 22 October 2024
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashford.
