Trusted Agent profile · Ashfield
★★★★★
107 reviews across 2 platforms
32 High Street, Hucknall, Nottinghamshire, NG15 7HD, Ashfield, NG15 7HD
JMS Sales & Lettings's office in Ashfield, at 32 High Street, is rated 4.2 out of 5 across 107 reviews on two platforms, including 98 Google reviews rated 4.1.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with the service we received from Tim and Ben. Ben was extremely professional, friendly and knowledgeable. He provided very useful advice for us with regard to our house sale, would definitely use again & recommend
Thank you for this review Steven! always on hand if you need any further help.
1/5
GoogleHorrendous customer service. Becky is an extremely poor property manager and has put me off ever letting with this company - if she can’t be bothered to offer customer service and be helpful before you let than it’s only a given once you move in this will get worse. Would warn landlords not to list here because she doesn’t care about getting your properties let - she doesn’t like to communicate with your prospect new tenants - she is costing you money.
5/5
GoogleJMS Sales & Lettings particularly Dawn has been brilliant! We had let our 1st property through another agency initially. With our next property, we contacted JMS Sales and Lettings for information and a quote. Dawn was so helpful and very knowledgeable about the letting market. We wanted an agency who would manage our property fully hassle free but equally be informed about any significant issues and decisions. We have been very happy with their service and now will arrange for our 1st property to be managed by JMS as well. Thank you very much Dawn for your great service!
5/5
GoogleI’m a landlord that had two properties with another management agent and I was recommended JMS when I added to my portfolio. I would highly recommend Dawn and the team at JMS and have now transferred my two original properties to them. I feel in safe hands in the knowledge that they are working tirelessly in the background so that I can concentrate on other things.
1/5
FacebookAvoid at all costs. This company does not maintain properties properly. Fence blown over in wind still not fixed five months later, just a string of excuses and do not respond to notifications. Not returned deposit in good time, no communication, wishing to make deductions to replace cheap fixtures and fittings
Dear Mr Money, Thank you for your feedback. We have reviewed the comments you have made and responded to you directly in relation to this matter. As managing agents, we act on behalf of all landlords to ensure that properties are maintained and return in the condition which they were at the start of any tenancies. We liaise with landlords and review initial inventory and check out reports accordingly prior to making any claim. All deposits are protected in a government approved protection scheme, we therefore do not as a company hold these funds, if a claim amount is awarded by the deposit protection service the funds are used for the remedial work required. As explained there is a procedure to follow should you not agree to any claim made and an independent arbitrator will make a final decision regarding the claim. The arbitration service will collect evidence from both parties to make a final decision. The deposit protection service will be in touch with you regarding the next steps.
5/5
GoogleWe switched the full management of letting our house out with JMS after some really bad luck with tenants. I was actually all set for selling up as being a landlord is probably one of the most stressful things I've done. Dawn instantly assured me that it was worth one more go and literally took all the stress away. I can't believe how easy it was and every worry or question I had, Dawn was always one step ahead of the game and had it sorted. Dawn found the perfect tenants for us in a matter of days and they moved in without any hitches. I'd definitely recommend using a smaller independent agent as you get that personal service feeling. Thanks Dawn and co, looking forward to a long letting relationship with you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am a landlord who has used JMS for the past 12 years. In all that time they have been exceptional. I have worked with Dawn consistently and her knowledge and professionalism is superb. I have had great tenants, very few breaks in income and have been able to provide a great service to my tenants. JMS are always on hand and being distant they provide me with peace of mind and the knowledge that my property is secure. I had tried two other local agents before JMS who failed to find a tenant in a period of six months, JMS found me a perfect match within a week. Would highly recommend.
5/5
GoogleJMS have been brilliant! The team sold my house in less than 4 weeks and have been incredibly helpful all the way to completion! They have been there at every stage talking to the whole chain and allowed the process to run smoothly! …
What a review! Thank you so much not only for yourself and Jack in trusting us to help you sell and purchasing through ourselves but also so for being such a lovely couple to deal throughout the whole process! Enjoy your new home!
5/5
GoogleMy sister used JMS to sell her house and buy her new home, they were brilliant to work with. They always responded quickly and kept her in the loop, couldn’t recommend them enough. They were transparent throughout the whole process and went …
Thank you very much for your review Hannah!! Also thank you as you have kindly recommended us to a friend of yours which is always massively appreciated!
5/5
GoogleSince moving my rental properties over to JMS to manage, I have been impressed with their efficiency and speed of service. They respond very quickly to any queries. I receive payments and statements for rents received with no delays. Most importantly, I am confident that my tenants and properties are well looked after, safe and secure.
5/5
GoogleGreat people! JMS have been extremely helpful and friendly. Josh was our main contact and he was amazing! Thank you!
Thank you Jessica, pleased to hear your comments on Josh and JMS! Pleasure to deal with throughout and you know where we are when/if you ever decide to move!
5/5
GoogleGreat service, Ben and the team are very helpful. A1 communications. I am sure I will be using their services in future if needed.
Thank you Dave! Brilliant to hear and we certainly hope to assist you again in the future!
5/5
GoogleGreat service in selling our house. Ben was very honest and realistic, not a pushy sales person. Would certainly recommend JMS.
Thank you very much Olu & Steven! Really kind of you to say and as always any recommendations always massively appreciated. Hope the move was all you wanted it to be and enjoying your new home!
5/5
GoogleAfter using other letting agents for my rental properties, I decided to give JMS lettings a go & I was so impressed with their professional and efficient service, thank you Shannon for making life easier & I will definitely be using JMS in the future.
5/5
GoogleI used JMS Lettings for many years and always found them to be very professional, transparent and fair in their dealings. Regular quarterly checks and feedback, and the rents and statements always received on time. I have no hesitation in recommending their services particularly Dawn.PositiveProfessionalism
Thank you Raz
5/5
FacebookDon’t bother even attempting to contact these wanting to view or apply for a house Just checking through again and it’s shown as let agreed , yet having phoned and left 3 voicemails , applied with 3 emails on Rightmove aswell as trying to call again numerous times without getting through within 20 minutes of the advert going live somehow it’s been let agreed. Disgusting practise for not even getting back to someone who has attempted contact numerous times and left many voicemails and emails. Absolutely ridiculous
Hi Ben. I’m really sorry that you’ve not managed to get through. With how things are at the minute in the property market, there are simply too many potential applicants for each property we list. We really do feel sorry for people currently trying to find a new house because there is so much demand for very limited stock. I will send you a private message now, so that we can take all you details so we can get you to the top of the list for properties that meet your criteria.
5/5
Googlejms were excellent during a property purchase from them,josh was outstanding professional and kept us informed through the whole process by going above and beyond during the purchase
Thank you very much for the review Terry, its much appreciated and excellent to hear you've been looked after well during the whole process.
5/5
GoogleJMS are brilliant. Professional, honest, friendly, knowledgeable, reliable, take great photographs and I can highly recommend them as they provide the personal service and reassurance you need when selling your property. In my opinion they are an estate agent you can rely on.
Thank you very much for your review Karen, obviously with you having been on with another agent this feedback really is amazing for us to hear! Both yourself and David are a pleasure to deal with.
5/5
GoogleI was a tenant in one of the properties managed by JMS for three years. From start to finish they (especially Dawn) have been helpful, easy to deal with and professional. Anytime anything needed doing at the property they would sort it out immediately and satisfactorily. Wouldn't hesitate to use them again should the need ever arise.
4/5
GoogleI have been a client of JMS Property Management for several years, and they have managed my four properties in a professional manner, respond to my questions promptly, and keep me informed regarding new legislation for Landlords. I receive comprehensive property inspection reports, and rents received are paid to my bank on time. I can recommend Dawn and her team with confidence. Peter Helley
5/5
GoogleJMS have looked after the management of our small development (15 flats) for over 10 years. They are very professional, efficient and more importantly, friendly and any problems we have they deal with in a very timely manner and take into consideration all costs. The team are always there to assist us in the day to day running and throughout any crisis we may have. Thank you for your support and assistance over these many years.PositiveResponsiveness, Quality, Professionalism, Value
thank you gill for your kind words lovely working with you all
5/5
FacebookI cannot praise Ben enough. From the valuation to the final sale of the property, he has been nothing but outstanding. Nothing is ever too much trouble, he calls you back promptly and gets answers quickly. Our house was sold with 7 days of going online. Excellent service and communication and I have already recommended them multiple times.
5/5
GoogleI recently sold my aunts house through JML. We were ably supported through the whole transaction from getting the property ready, to finding the right solicitor, to a smooth completion. It couldn’t have gone better. Thank you all
Thanks Claire! Really kind of you to say and so pleased we could help. Certainly a very smooth this one sold on the first day and seven weeks to complete not many better than that.
5/5
GoogleI have been renting for 6 yrs with J. M. S, If I have a problem, I only have to ring up or pop in to the office, and Dawn or Becky will sort me out with the landlord. They always let me know when a house inspection is going to happen, or ask me if it's OK to come in if I am not there. I always check if I can make certain changes in the house, any changes I have made, I will put back if I leave the house. I find the new office very welcoming and the staff are very friendly.PositiveProfessionalism
thank you yvonne and for your lovely cakes so nice to have a good tenant
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JMS Sales & Lettings's Ashfield office has 107 reviews across two platforms: 98 on Google, 9 on Facebook (across the whole business).
JMS Sales & Lettings Ashfield is rated 4.2 out of 5 across all 107 reviews, and 4.1 out of 5 on Google from 98 reviews.
JMS Sales & Lettings Ashfield, 32 High Street, Hucknall, Nottinghamshire, NG15 7HD, Ashfield, NG15 7HD.
