Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding Service from JMS Sales and Lettings!
I can't recommend JMS Sales and Lettings highly enough! From start to finish, the experience was seamless, professional, and stress-free. A huge thank you to Josh, who went above and beyond to ensure everything ran smoothly. His efficiency, friendliness, and expertise made the entire process effortless. He was always available to answer any questions, kept us updated every step of the way, and truly made us feel like valued clients. If you're looking for a letting and sales agency that delivers exceptional service with a personal touch, JMS Sales and Lettings is the one to choose!
Z · 3 April 2025
Agent replied · 22 April 2025
Thank you Zeenat! This is an incredibly kind review! Excellent to hear how about your experience with ourselves and especially how Josh handled this for you. He equally said you were a pleasure to deal with you know where we are should you want any further help in the future. Thank you once again!
★★★★★ 5/5
GoogleBen has been an absolute superstar in the sale of my property. Very personable and efficient and I always knew what was happening when. Estate agents are usually quite difficult to deal with but they have been amazing! Can't recommend them enough. Thank you for everything and making a normally quite stressful process a lot less stressful for us! 😊
Molly · 27 June 2025
Agent replied · 8 August 2025
Thank you so much Molly, what an extremely kind review and lovely to hear on where you feel we different to other estate agents. Thank you again for using us and wish you all the best in the future and any recommendations as you know always very much appreciated. Thank you again for being a pleasure to deal with.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Ben and Josh from JMS, and I can't recommend them highly enough! Over the past year, they have successfully sold two of my houses, and both experiences were exceptional. From the initial consultation to the final closing, Ben and Josh demonstrated remarkable professionalism, expertise, and dedication.
Their market knowledge is unparalleled, ensuring that both properties were priced perfectly and sold quickly. They were always available to answer any questions, provide updates, and offer valuable advice. What truly sets them apart is their personal touch and genuine commitment to their clients' satisfaction.
Thanks to Ben and Josh, what could have been a stressful process was made seamless and enjoyable. If you're looking for a top-notch estate agent team, look no further than Ben and Josh at JMS. They are simply the best in the business!
Kealey · 26 August 2024
Agent replied · 25 October 2024
What an incredibly kind review! Really pleased to have help you and Martin on more than one occasion always a pleasure dealing with you both. Pleased to hear your experience matches with what we pride ourselves on being a smaller independent agent! Thank you again for this and using ourselves and looking forward to seeing your new home when you've done wonders with it!
★★★★★ 5/5
GoogleLeaving After 5 Wonderful Years, Thank You
After five amazing years, it’s time for me to move on. This house has been more than just a place to live, it’s been a true home, thanks to the incredible people I’ve shared it with.
I also want to extend a heartfelt thank you to JMS Property and their staff. Throughout my time here, they’ve been consistently professional, responsive, and kind, always making sure the house was well looked after and that any issues were resolved quickly. It made a huge difference knowing I could count on a team that genuinely cared.
I leave with a full heart and deep gratitude, for the memories, the people, and the support that made this chapter so special.
Analisa · 18 August 2025
★★★★★ 5/5
GoogleWe recently sold our house and needed to move quickly and Ben was fantastic. The photos he took of our home were top quality and he was extremely helpful throughout the whole process. Ben knew we needed to sell our house quickly and was very proactive and we never had to chase him for an update. Although we dealt with Ben primarily, whenever we spoke to any of the team, they were friendly, professional and reliable. Sometimes when you have to speak to another person and ask them to pass a message on, you wonder if they will actually remember to pass on the information, but this was never the case; if Ben was busy, I would pass a message to the team and he would ring me back quickly. I would recommend JMS sales and lettings to anyone.
Thomas · 28 May 2024
Agent replied · 25 October 2024
Thanks Tom for sending such a kind review in! means a lot to us and any recommendations are always appreciated! All the best to you, Abi & Family!
★★★★★ 1/5
GoogleFirst time renting was with this company and needless to say it put me off of renting with any other agencies again, very poor customer service and trying to get through to anyone about receiving my deposit back took about 3 weeks to get anyone who could actually give me a decent response to my question. And maintained issues occurring after natural causes takes ages to respond to and only stayed in the property for just about a year but we raised a problem a couple of months into our tenancy and wasn’t fixed when we left. Won’t be recommending anyone anytime soon
Jamie · 17 December 2025
Agent replied · 17 April 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet the standard we aim to provide.
To clarify our deposit release process: at the end of every tenancy, a full check-out inspection is carried out. The report is then reviewed with the property owner, and any remedial or end-of-tenancy works required are confirmed before the deposit can be finalised and released. While there is no specific legal timescale for the return of deposits, we always aim to process them as quickly as possible and keep all parties updated throughout.
We are disappointed to hear that you experienced delays in communication and in resolving maintenance concerns. This is not reflective of the service we strive to deliver, and your comments have been passed on to our team so we can review what happened and improve going forward.
Thank you again for your comments, and we wish you all the best for the future. If you would like to discuss your experience in more detail, we are happy to speak with you directly.
★★★★★ 5/5
GoogleWe first came across JMS when we were interested in a property that they were listing. We weren’t currently on the market but Ben was very efficient at getting us a sales quote and taking some photos of our property. He was not pushy at all …
Chloe · 17 April 2025
Agent replied · 25 October 2024
Thank you Chloe! A very kind and thoughtful review! Really pleased you have felt the service you received is what we promised at the outset. Really pleased it all got over the line for you Robbie & family and hope you have many happy years … More
★★★★★ 5/5
GoogleFantastic service and best EstateAgent in Hucknall for selling and buying. They sold house within 4 weeks and helped with every stage of transaction including helping with solicitors to secure exchange and completion- thank you Ben and Josh at JMS👍 Highly recommend and will use again. …
Marcella · 17 April 2025
Agent replied · 25 October 2024
Thank you very much for this! Very kind of you to share your thoughts and so pleased we lived up to what you were all expecting especially with some of the external challenges along the way. It has been absolute pleasure to deal with you from start to finish and of course any recommendations are always well received!
★★★★★ 5/5
GoogleFrom the very beginning, Josh went above and beyond to help us with the purchase of my first ever property. It has been far from smooth sailing due to many reasons but throughout everything, he has been so helpful and has reassured me …
Jessica · 17 April 2025
Agent replied · 25 October 2024
Thank you Jessica for this very kind review! extremely pleased to hear Josh helped you through it all and so pleased you are happy with your new home! Enjoy it!
★★★★★ 5/5
GoogleThanks to Ben and all the team at JMS for making the sale of our property go so smoothly. Living outside of England, there were no barriers throughout the process due to excellent communication between all parties. Ben really took the time …
Angela · 17 April 2025
Agent replied · 25 October 2024
Thank you very much for this lovely review! pleased you have these views on our service and its been a pleasure to deal with yourself and your family! All the best in the future and always here if you need us!
★★★★★ 1/5
GoogleAbsolutely useless.. emailed through their website to give notice, had to chase multiple times for them to reply just to say they never received it, then been asked to pay extra months rent! Our rent finished on the 1st, but been called on 31st at 4.30pm that they need keys on that day when they close at 5pm and we live quite a bit away from agency. We have posted keys through the letter box as told on the phone and emailed next day just to make sure they got them and to ask what is happening with our deposit. no response from them to this day. I would avoid, in all years of renting i dont think i have come accross such ignoring letting agent. They are only quick to take your money.
Agne · 20 August 2025
Agent replied · 10 November 2025
Dear Agne,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must have been for you. We always aim to provide clear communication and a smooth process for our tenants, and it is disappointing to hear that we did not meet your expectations on this occasion.
Notices to vacate must be submitted in line with the terms of the tenancy agreement to ensure they are received and processed correctly. Unfortunately, we did not receive notice via the proper channels, which led to some of the confusion you described. That said, we take your comments seriously and will be reviewing our procedures to ensure our team provides more timely updates and clearer guidance moving forward.
Following the check-out inspection and confirmation from your landlord, we can confirm that your deposit was returned to you in full.
We appreciate your feedback, as it helps us improve our service.
★★★★★ 5/5
GoogleI rented a studio from JMS. There was always staff support when repairs were needed. Staff are friendly and professional. The studio was a lovely place to live in as a student and professional. They are fully furnished and decorated to a high standard. The studios are great for a quick move in and are fully functioning and comfortable for working and living in.
Andrea · 11 August 2025
★★★★★ 1/5
GoogleAbsolutely poor customer service and the worst housing agency I have ever been with. I Have had a window broken due to a storm reported over a year and a half ago, with no commitment to fixing it. However when it comes to increasing rent , collecting on rent and adding on additional bills they will send you ample of communication. Extremely greedy, they don’t not look after their tenants and when they increase the rent and bills they point to the landlords.
Aaron · 15 July 2025
Agent replied · 27 July 2025
Dear Aaron,
Thank you for your feedback.
We’re sorry to hear of your concerns and would like to address the key points raised.
Following your report, contractors have attended the property and confirmed that the issue with the window is cosmetic, affecting only the external pane of glass. It does not impact the safety or functionality of the window. Based on their professional assessment, no urgent action is required. However, if you feel there has been any change to the condition or additional issues, please do let us know so we can review it again without delay.
With regard to the rent and related charges, these have been applied strictly in line with the landlord’s instructions. As managing agents, we are responsible for communicating such changes and ensuring compliance with the agreed terms. We always aim to do so clearly and fairly.
We value all feedback and remain committed to supporting our tenants. If there is anything further we can assist with or clarify, we’d be more than happy to speak with you directly.
★★★★★ 5/5
GoogleJust wanted to thank JMS for their help with selling our house from Mansfield in less than 2 weeks . The service was excellent and so helpful all the way through. Ben and Josh made an amazing job and would definitely recommend them . Thank you Guys 🙏 …
Ioan · 23 November 2024
Agent replied · 8 November 2024
Thank you so much for this review Ioan. Very kind and obviously happy to hear you were pleased with the service you received. Both yourself and Timea have been an absolute pleasure to deal with from the first call. So thank you again and wish you all the happiness in your new home!
★★★★★ 5/5
GoogleFirst class service from a first class friendly business. A big thanks to Ben & Josh for all your help in making the process of selling my property a breeze. I would 100% recommend JMS to anyone looking sell/buy a property. Keep up the good work👍 …
Wayne · 23 November 2024
Agent replied · 25 October 2024
Thank you very much for this Wayne! So pleased to hear especially with some of the solicitors not being ideal from other parts of the chain! Both yourself and Ann have been a pleasure to sell for & pleased to know your settling in and busy working on the new place already!
★★★★★ 5/5
GoogleWhat a company! Took all of the stress away and treated us as friends rather than a business transaction. Ben was always available to answer any questions we had and dealt with them promptly. Would recommend these guys 100% and relax in the knowledge JMS have got everything under control. Thankyou again!!
Karen · 26 August 2024
Agent replied · 25 October 2024
Thank you for such a kind review Karen! Pleased we helped you, Paul and the family get you moved, especially with the rocky start you had with the previous agent. You have all been a pleasure to deal with all the way through. Thank you again for choosing us!
★★★★★ 5/5
GoogleJMS were excellent in the sale of our property. Both Ben and Josh were very professional and helpful every step of the way keeping us informed at all times. I will be highly recommending them to all my family and friends.
Laura · 22 January 2025
Agent replied · 9 January 2025
Thank you so much for this very kind review Laura, went through a few hurdles along the way but all the patience and persistence clearly worked well and got you moved! Wish you all the best in your new home. Thank you for selling with us again and so kind of you to recommend us going forward that would certainly appreciated.
★★★★★ 5/5
GoogleOver the past year working with people i had the displeasure of dealing with many Estate and Letting agents who where, shall we say, curious in their approach. THEN CAME JMS ... ((WOW)) What a diamond find, excellent service, superb knowledge, wonderful personalities, tremendous communication skills and MOST IMPORTANTLY ...a WE can do approach. None of this you'll have to do that we have someone who can do that THEY JUST DID. Caryn, Jo-Anne & Pauline you did a wonderful caring service and should be nominated for any estate agents awards ....HIGHLY RECOMENDED ... Chris ...
Chris · 17 March 2026
★★★★★ 5/5
GoogleI was recommended to use JML for the sale of my house and I was so glad that I did! I can honestly say I was so happy with their service, from the first day I put the house up for sale to my moving date they have been right by my side, advising me, chasing and sorting obstacles that crept up (and there have been many of those!) and constantly keeping me updated along the way. If it hadn’t been for their amazing customer service and support I think I’d have took the house of the market as it wasn’t plain sailing due to chain breakdowns and other complications in the chain, however JML were there dealing with many of the complications and taking the stress away. Thank you so much for everything… I couldn’t have done it without you and I truly appreciate all of your hard work:
Sam · 10 May 2025
Agent replied · 17 April 2026
What a lovely review Sam, thank you ever so much for your kind words. Both I & Josh have thoroughly enjoyed working with you toward this completion. Like you say many challenges on the way and hurdles that you have had to endure but thank you for your patience with it all as well.
Hope yourself, Joe & all the family have a wonderful time in your lovely new home and thank you again for choosing to sell with us.
★★★★★ 5/5
GoogleIf you're thinking of selling your property and want an efficient, professional, standard-setting service; look no further than JMS Sales & Lettings of Hucknall. Listing to completion took less than 12 weeks! Grateful thanks to Josh, Ben & all the team.
Keith Dyson.
Keith · 27 June 2024
Agent replied · 25 October 2024
Thank you very much for your words Keith, much appreciated. All the best with your onward plans!
★★★★★ 1/5
GoogleDon’t bother and don’t waste your good earned money on this company. I’m so disappointed in the service I am receiving from them that I am making an official complaint to Redress. The mental hell I’m going through just to get simple repairs and things done in the property I am paying for.
Trudie · 25 August 2025
Agent replied · 10 November 2025
Dear Trudie,
We are sorry to read your comments. We take all reports of maintenance issues seriously, and any matters you raised were actioned promptly in line with our procedures and responsibilities.
We are committed to providing a professional service to all tenants. If you remain dissatisfied after our internal process, you are entitled to escalate your complaint to the independent Redress Scheme, as outlined in your tenancy information.
We appreciate your feedback and remain committed to addressing any genuine concerns in the proper way.
★★★★★ 5/5
FacebookI would certainly recommend JMS. A big thank you to Dawn and Becky for all your hard work, from the beginning of the process of me renting my house to organising new tenants moving in and continuing to give me advice on any further worries. your friendly professional manner has made me feel at ease, explaining everything along the way of this new journey for me.
Thank you Karen xx
Karen · 26 January 2021
Agent replied · 17 October 2025
Thank you so much❤️
★★★★★ 5/5
GoogleI cannot praise Ben enough. From the valuation to the final sale of the property, he has been nothing but outstanding. Nothing is ever too much trouble, he calls you back promptly and gets answers quickly.
Our house was sold with 7 days of going online. Excellent service and communication and I have already recommended them multiple times.
Ryan · 2 May 2025
Agent replied · 9 June 2025
Thank you very much for taking your time to leave such a considerate review Ryan. We really appreciate the feedback and that you have kindly already recommended us multiple times. You & the family have been a pleasure to deal with and so pleased it has all gone through and hope you all enjoy making your new home everything you want it to be.
Sure we will speak again in the future but thank you again for this and for using us.
★★★★★ 5/5
GoogleBen and Josh were brilliant, really communicative throughout . No complaints at all
Lewis · 25 March 2025
Agent replied · 17 April 2026
Thank you Lewis! Really appreciate this review especially with the hurdles along the way and us being your second agent. Thanks again and hope to deal with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
