Bairstow Eves Kirkby-In-Ashfield reviews

★★★★★ 5/5

Trustpilot

Wanstead Branch

I have rented a property for 7 years before I bought my own. I dealt with Elaine Hutton regularly. She was delighfully helpful and lovely all the way through. I can recommend the branch and it's people and would positively deal with them again.

LJ · 22 October 2019

★★★★★ 4/5

Trustpilot

Purchase

I was informed in every step. They were helpful in the process especially when I had to clarify certain things.

Customer · 12 September 2025

★★★★★ 5/5

Trustpilot

Kirkby in Ashfield team

We recently purchased a property through the Kirkby in Ashfield branch. I can't thank the team enough for the support they gave us, during a stressful situation with our solicitors not performing as they should. They advised us of the current situation, enabling us to chase our solicitor and get the process moving more expediently. They listened when I need to moan, they chased up for us as well as a direct approach from ourselves. They were fantastic. I cannot recommend the team enough. Such a supportive team. Thank you all again from the bottom of our hearts.

Sue · 31 May 2022

★★★★★ 5/5

Google

Great team at Bairstow Eves - Kirkby in Ashfield, headed up by the wonderful Lesley, it's a pleasure dealing with them. Both sold and bought through them. They are very professional, provide you with an experienced and knowledgeable team who deliver what you would expect at a reasonable price. Would 100% recommend.

Andrew · 24 October 2021

★★★★★ 1/5

Trustpilot

Lack of transparency

Lack of transparency, poor communication, and no meaningful mortgage advice

Ewa · 14 December 2025

★★★★★ 1/5

Trustpilot

If I could give a zero star I would

If I could give a zero star I would. Takes them months to fix damages, zero communication.. and basically told us they can’t do anything about a mold problem. They would just need to replace a part of a board.. but no can do. The house was given to us with light fixtures hanging off of the ceiling…. The stairs bannister was hanging off, the house smelt like an actual pig had been living in there for the passed year. We paid 6 months up front because we are relocating from abroad but they have completely taken advantage of our situation. I will never rent through the this company ever again.

Alauren · 13 May 2022

★★★★★ 5/5

Google

Just want to say a big thank you to the Kirkby-in-Ashfield team. Lesley, Jo and Chloe have been amazing throughout our house purchase. We literally couldn’t have done it without them!

Danutz · 24 October 2023

★★★★★ 1/5

Trustpilot

USELESS SALES TEAM! So rude!

I enquired about seeing a house, and was met with utter incompetence by Abigail Coombs, the sales assistant, and her equally as useless male manager - who’s name I can’t remember. When I called to ask to view a house, I was put onto her manager, despite saying I didn’t need to speak to her manager, because it was out of my ideal spend. Just because I don’t want to spend over X amount, it doesn’t mean I can’t. However, I understand perhaps they didn’t want their time wasted. I then had to have this same conversation with her manager, some absolute shmuck, who asked me very pointed questions, his tone was appalling, to “check” I was eligible. Ie: Despite saying I have my AIP, I was asked how much deposit I’m putting down - why does that matter? Anyway, I was then promised a call back from Abigail and a house viewing confirmation, as soon as she was off the phone. Well, it’s been a 24hr phone call, and despite emailing last night, no one has come back to me. When someone I know, called her last night, she asked them to “make it quick” because she had to go home. What kind of agency is this?! They’re a JOKE.

Jordan · 2 March 2022

★★★★★ 5/5

Google

Despite the challenging time with COVID-19 the staff were always professional, updated progress promptly and managed to secure a sale in a very timely manner. I would have no hesitation in using the services of Jo, Lesley and Simon at the Kirkby in Ashfield branch in the future and would recommend them to others.PositiveResponsiveness, Professionalism

Wayne · 24 October 2020

★★★★★ 5/5

Trustpilot

their service was very professional and…

their service was very professional and fast regardless of the current covid 19 situation, i was able to view and have all documentation for my new apartment done in less than 13 days. really satisfied.all thanks to Alice. I

Tanimowo · 15 October 2020

★★★★★ 5/5

Trustpilot

Well Done to Jamal for a hitch-free move in

Recently moved into a property. Jamal from Bairstoweves Purley way Branch made the whole process easy and hitch free. Well done to him

Ebube · 17 February 2023

★★★★★ 1/5

Trustpilot

Disgusting Customer Service

Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.

Shannon · 1 February 2022

★★★★★ 1/5

Trustpilot

Disgusted - no heat or hot water for 3 wks!

Disgusted how they can brush off my daughter, who has been a perfect tenant of them for years and tell her waiting 3 weeks for hot-water during a UK winter, that her issue was dealt with in a timely manner! is just atrocious. Every tenant has a right to hot water and be at a minimum apologised to if it is not supplied. After reading and see the appalling score they have on here I cannot say I am surprised. My daughter who is a shy, polite hard worker, wrote a email of complaint but rather than responding and addressing her issues, and looking into why it took so long to address them, apologise for how uncomfortable and distressing it was for her to be freezing in her home while not being able to even bathe in her own home, to me in unbelievable. I can see they haven't even bothered to respond to anyone's issues on this site either which just confirms that customer service is not any priority for them.I have advised her to contact their ombudsman 'The property Ombudsman' (TPO) which you can google and will help her to do so. But I suggest all the other reviewers who have had issues do they same so the company have to be accountable for not providing the services they are paid for.

Rosalyn · 1 February 2022

★★★★★ 5/5

Google

What can I say…. From start to finish the two ladies at Bairstow eves have been amazing helping with everything through a very difficult time I couldn’t of asked for a better estate agent (Lesley) she’s amazing!! Thank you for everything xxxxxPositiveProfessionalism

Una · 24 October 2022

★★★★★ 5/5

Google

All the staff have been brilliant. Keeping us updated regularly about the process. Nothing too much trouble and happy to help. Sold our property within days. Would recommend them without hesitation. Thanks very much to both Lesley and Jo.PositiveResponsiveness, Quality, Professionalism, Value

Louise · 24 October 2022

★★★★★ 5/5

Google

Excellent custom service from Lesley and team. Kept me up-to-date throughout.

Kelly · 25 October 2018

★★★★★ 5/5

Trustpilot

I would like to sincerely thanks Dee…

I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!

David · 21 May 2022

★★★★★ 4/5

Trustpilot

Do not use conveyancing services

The guys in the Sutton in Ashfield branch are great However, PLEASE PLEASE PLEASE do yourselves a favour and DO NOT use their Countrywide Conveyancing Services - the reviews on here are all versions of my experience. I have never been driven to write a review on any company before, and I'm annoyed that I didn't see the reviews earlier. If you haven't engaged CCS yet then dont, find a small dog, a child or a nearby tree to do it instead. It would be quicker, and less hassle, to start studying for your legal qualifications in a language that you dont speak, and becoming a conveyancer yourself. Bairstow Eves spend more time chasing them up than anything else, even my buyers solicitors are asking what is happening. The only way I am finding out that I need to do something is by Bairstow Eves ringing the buyers lawyer up and asking them what they’ve asked my lawyers about. Today I’ve answered 2 queries directly to the buyers lawyer, via Bairstow Eves, that they sent to CCS that I haven’t even received yet. Accepted offer on house in June 2021, it is now almost December 2021 and no sign of it going through, with barely any communication. Only me and the person buying from me in the chain. Taking 2+ weeks to turn around simple questions from buyers solicitors. Works via a dashboard system, until they decide to send an email with no warning, which goes into my junk folder, only realising a week later when I send message asking for an update. If I could find a way of not paying them, I would. I genuinely believe it would have gone through quicker doing it myself.

Watson · 30 November 2021

★★★★★ 5/5

Google

The team at Bairstow in Kirkby are fantastic! They’re managing the sale of our property and have been very helpful and friendly. Would definitely recommend.

Charlotte · 27 January 2024

★★★★★ 1/5

Trustpilot

Stratford branch worst experience ever

We bought a house in Stratford and I’ve never seen such a level of unprofessionalism. It’s unbelievable how they can get their fee or make a living after not having been useful even once throughout the process. Ellie and Ian cancelled appointments, were unable to answer simple questions about the property, were irresponsive both via email and phone calls and on top of that they were condescending and rude. We had no chain on any side and took 5 months to close the deal mostly because of them, they delayed the process by cancelling appointments to revisit the house, didn’t open a lock to the roof before the survey was done and had to spend more money to have that area checked afterwards and in the end they left the house deliberately uncleaned with loads of rubbish and items we wanted removed as per the signed contact and no one takes ownership of any mistake done and have lame excuses to avoid doing their job and be useful in any way. I would stay away from this agency or you’ll lose money and time and will get very frustrated.

Tania · 15 November 2021

★★★★★ 1/5

Trustpilot

Stratford Branch

Avoid at all cost, or it will cost you.Terrible experience from the beginning to the end. They weren't able to help a single time. Cancelled appointments with the worst excuses possible. They were unable to open a padlock for months. Hide information on purpose, like a shed full of broken pottery hidden behind a sign of "danger", that they didn't allow to touch or look at. I only was able to see it after the completion, because they cancelled the appointment to double check before that, and if I wanted another appointment I had to pay extra thousands of pounds for delaying the process, it's outrageous!They wash their hands at every step. It's unbelievable how bad they are. Not a single member of the company took ownership even once. This has been months of process, and not even by chance they got it right.It's almost funny how even in the last step, giving the keys, they lost a piece of paper saying what was each key doing. They had one job! and they weren't able to do even that.Now I have to spend extra money to clean the mess with stuff left everywhere, after spending extra thousands of pounds thanks to missed dates with the stamp duty holiday.

Alejandro · 15 November 2021

★★★★★ 1/5

Trustpilot

How this company can quote 'we aim to provide the highest levels of customer service' is embarrassing

I am currently on day 18 without a fridge freezer and the service I have received has been appalling. I quote from the team lead in property management when escalating the concern 'Why don't you purchase long life milk'... Every communication liaised has been from us contacting them - not once have they offered information; their customer service is unsatisfactory to say the least as well as their attitude. I am yet to come across a member of the team that knows what is going on or has even the slightest bit of professionalism - they just don't care.Finally, it would be nice for Bairstoweves to answer their phone when I am attempting to make a formal complaint via their Customer Care Team - sums up the company!

Lydia · 15 November 2021

★★★★★ 1/5

Trustpilot

Cannock branch - totally useless

Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.

Peter · 26 October 2021

★★★★★ 2/5

Trustpilot

The people at Bairstow are very…

The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.

Annie · 21 October 2021