Trusted Agent profile · Arun
★★★★★
1,684 reviews across 2 platforms
17 High Street, Bognor Regis, PO21 1RJ, Arun, PO21 1RJ
Cubitt & West's office in Arun, at 17 High Street, is rated 4.7 out of 5 across 1,684 reviews on two platforms, including 82 Google reviews rated 4.6.
Every review we hold for the Arun office, from every platform, shown as written. First names only.
5/5
TrustpilotValuation
hada valuation today although we are not on the market. The team Chris and Claire were very helpful.
We're glad to hear our team provided such helpful service during your valuation. Thank you for your kind words! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://l1nq.com/pkk6pa2
5/5
GoogleA huge thank you to Sam & his team for all of their perseverance & knowledge throughout a rather stressful sale & purchase. Sam’s reassurance throughout the whole process has been second to none & we could not be more happy to say that we are finally moving within the next few days! Cheers to you all & thank you again for being amazing! We highly recommend Cubitt & West Bognor!
Hi Shannon, Thank you for taking the time to share your experience with us. We're thankful for your kind words and are thrilled to have been able to assist you throughout the process. All the best, Cubitt & West Bognor Regis Estate Agents
5/5
TrustpilotJohn O'Neill was great
John O'Neill was great - very professional, well prepared and thought out presentation and comparison with other properties which helped us understand the valuation clearly. Also, he was smartly dressed!
We are so pleased to hear about your positive experience. We appreciate your kind words, our team are happy to have been able to assist, and John will be happy to receive such lovely feedback!
5/5
TrustpilotGreat service
Mo the manager at North End branch came to view the property we were selling.we couldn’t have asked for anyone better, he was very informative and positive in his approach.His customer service was first class and he gave us the impression he was going all out to get the property sold.We also had quite a few dealings with Julie who kept us informed along the way, if we phoned with a query she e -mailed the solicitor and once she received an answer she would ring and let us know.Everything was sorted very quickly.we would like to thank all the team who work there too.Thankyou you for making what could be a very stressful time plain sailing.I would definitely recommend you to anyone.
Afternoon Jim,Thank you for your kind review. We're thrilled to hear that Mo and Julie provided you with such a positive experience at our North End branch. It's fantastic to know that their dedication and efficiency made the process smooth for you. We truly appreciate your recommendation and kind words.Best wishes,Cubitt & West
1/5
TrustpilotVery Disappointed all round
Don't often write reviews however as my decision to use this estate agents was based on so many good reviews, I felt I needed to share my experience.After having 5 valuations of my apartment, I decided to use the Southsea branch as I was very impressed with their manager Samara. She was very prepared and seemed very knowledgeable and didn't just tell me what I wanted to hear. They were the most expensive but she justified that with all the extra things she offered to sell my property such as building initial excitement with a pre-launch, with their list of 200+ looking for a similar property working with homeserve for over 60s.Once the contract was signed, communication just disappeared and there was no pre-launch. Just the day before my property went live, only a handful of people had been contacted so there was no such pre-launch. the launch for a weekend went wrong and my property only went on one of the main sites and not the others like it should. They didn't even notice. I had to advise them on the Monday that my property was missing. One of the biggest failures was on the advert was no floor plan and I wasn't generally happy with the advert at all. It was very basic and not making the most of the property at all. Despite multiple calls I couldn't get hold of the manager and she never bothered to call me back and she was the only one that could make any changes apparently. I was then told that a floor plan hadn't been done as my own photos were used but this was never explained. Weeks went by and after going into the shop directly I finally managed to get agreement to some changes made and I was told a floor plan was being done, however all the changes still didn't get put through. I basically re-wrote the ad myself and the floor plan was only put on as a picture so it still didn't show there was a floor plan and there was a sizing error on it that again I pointed out. I didn't get any interest at all or a single viewing on my property, a very smart and tidy property, and there was no communication or feedback around what was happening and what they were doing to sell and even though I tried to express my disappointment they just didn't seem to care and then just blamed it on the price. I don't dispute the market is challenging but I strongly feel the advert let it down and the lack of a floor plan was a big failure, I've also noticed that links that I see on Facebook don't work so when you click on a property that they are advertising it just takes you to a blank white page.Selling a property is stressful enough but it should be a collaborative approach with your agent and I found the total lack of communication and feeling that they were not interested a real let down.
Dear JulieThank you for leaving us your review and we are sorry to learn that you were dissatisfied with the service that you received. We are sorry that you were not initially informed that our floor plans are a part of our photography package however we understand that floor plans were subsequently provided to you free of charge. We agree that regular and effective communication is extremely important and we are sorry if this was not your experience as we would always wish for our customers to feel supported during the process. We would like the opportunity to discuss your experience in more detail and would therefore encourage you to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk so that we can provide you with a more detailed reply to your comments.Many thanksCubitt & West
5/5
TrustpilotJust want to give credit where credit…
Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.
5/5
GoogleHi Keri, We wanted to extend our thanks for the exceptional service and support you provided during our home search with Cubitt & West, Bognor Regis. Relocating from France was no small task, but your dedication, expert advice, and patience made the process smooth and enjoyable. Your insights and genuine care for our needs were invaluable, and we felt confident every step of the way. We are thrilled with our new home and grateful to have worked with someone as knowledgeable and personable as you. Thank you for going above and beyond to help us find the perfect place to settle in. We look forward to recommending your services to anyone looking for a new home in the area. Best, Lynda and Scott Fleming
Hi Lynda, Thank you for taking the time to leave such a detailed review. We'll see to it that your kind words and thanks are passed on to Keri and the team. We're honoured to hear that you would recommend our services to others. Best wishes, Cubitt & West Bognor Regis Estate Agents
5/5
TrustpilotId recommend Cubitt and West to anyone…
Id recommend Cubitt and West for anyone wanting to sell their home. The whole team went above and beyond to make the experience as stress free and as positive as possible for my elderly mum. They couldn't of done more to support her and even going beyond their job description to help her organise and fill in paperwork. Truly a 5* service where kindness wasnt just because they were being paid. Honestly wonderful human beings.
We are so happy to hear that our team provided such a positive and stress-free experience for your elderly mum. It is wonderful to know that their kindness and support truly made a difference. Thank you for your kind words and 5-star review.
1/5
TrustpilotDon't use this real agent as their…
Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.
Dear RajeevThank you for your feedback and we are sorry to learn that you have experienced issues with the appliances at a new build property that you purchased through us in 2022.We have contacted the developer on your behalf who informed us that the paperwork relating to the appliances would have been left in the property at the time of completion, enabling you to activate the relevant warranties. We also understand that you have been in contact with the developer directly to discuss your concerns. We are sorry if you are unhappy with their response and can only recommend that you formalise any outstanding issues that you have, so that they can investigate further. Thank you again for taking the time to leave us a review and we are sorry that you have experienced issues so long after your purchase.Kind regardsCubitt & West
5/5
TrustpilotJulie and her team were a pleasure to…
Julie and her team were a pleasure to deal with when the house went on the market from start to finish.
We're so glad to hear we made your selling process positive and stress-free. Your kind words mean a lot to us, and we appreciate you recommending our services.
5/5
TrustpilotI had a great experience of interacting…
I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.
Good Morning, Thank you for taking the time to leave such a detailed review. We're thrilled to hear that Summer provided such a positive and supportive experience throughout your property search. It's great to know that Otto, Jayde, and Richard were also able to assist you effectively. We hope the buying process continues to go smoothly and swiftly for you.Best wishes,Cubitt & West
5/5
TrustpilotExcellent Customer Service
From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.
Hello Maureen,Thank you for your lovely review. We're thrilled to hear that Thomas, Scott, Katherine, and the rest of our team made your experience so positive and efficient. We truly appreciate you recommending us to friends.Best wishes, Cubitt & West
5/5
TrustpilotJulie Bramble was excellent
Julie Bramble was excellent, kept us informed all the way through, called when necessary but also emailed updates when she had things to report. No delays on getting back to me, even let me know when away from office. C&W were not even our estate agents, we were buying the property from their client, but we had more contact with them than our own estate agents. We have recommended them twice so far.
Hi Carly,Thank you for your lovely review and for sharing your experience with us. It's fantastic to hear that Julie provided such excellent service and kept you well-informed throughout the process. We're delighted that you found our communication helpful. Your recommendation means a lot to us, and we're here to help you with life's journey whenever you need.Best wishes, Cubitt & West
5/5
TrustpilotMy experience with Julie Bramble from…
My experience with Julie Bramble from Cubitt & West Southsea Estate Agents has been outstanding. From the day my offer on the property was accepted, I received what can only be described as excellent customer service. The contract exchange process became quite strenuous due to a dispute between the seller's and buyer's solicitors, which significantly prolonged and complicated matters. However, Julie Bramble demonstrated her professionalism by diligently following up with all involved parties, showcasing her excellent communication skills. She consistently responded to inquiries promptly and took responsibility right through to the end of the process. Her dedication provided my wife and me with reassurance and optimism. Kudos to Julie for her exceptional service. We are truly grateful. Thank you.
Afternoon Juwon, Thank you for your kind review. We're delighted to hear about your outstanding experience with Julie. It's wonderful to know that her professionalism and dedication made such a positive impact. Best regards, Cubitt & West
5/5
TrustpilotI asked Cubitt & West to let my…
I asked Cubitt & West to let my property in Brighton. Cieran and Ava were fantastic. I would recommend this agent 100%.
We're so glad to hear you had such a fantastic experience with us. Thank you for your wonderful recommendation!
5/5
TrustpilotJulie is a Gem!
I cannot recommend Cubitt and West highly enough! They recently helped us navigate an incredibly complex and challenging sales process due to the recent legislation on cladding for flats causing alot of issues. From start to finish, their professionalism, expertise, and dedication were truly exceptional.Despite the difficulties posed by the new regulations, Cubitt and West remained proactive, communicative, and supportive throughout the entire process. They went above and beyond to ensure everything was handled efficiently and effectively, keeping us informed every step of the way. Their knowledge of the latest legislation and their ability to manage the various stakeholders involved was impressive and gave us great peace of mind.Thanks to their hard work and perseverance, we successfully completed the sale, and we couldn't be more grateful. If you're looking for an estate agent who will go the extra mile and provide top-notch service, look no further than Cubit and West. They truly are the best in the business!Harry, Samara, Tracey, Jacki & Julie thank you all for your efforts, we cannot fault you! I would finally like to give a special thank you to Julie who was exemplary in her professionalism and communication!
Hello Martin,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful time.Best wishes,Cubitt & West
5/5
TrustpilotI couldn't recommend Cubitt and West…
I couldn't recommend Cubitt and West waterlooville any higher. From day one they were all amazing and super helpful. Maddison originally came round to do a valuation and got the ball rolling. She was extremely personal and kind, we sat and had a real conversation rather than being made to feel like just another client. I was given a reasonable timeframe and expectations too rather than being promised anything unrealistic. Nicola and Maddison got to work so fast and the viewings came rolling in. It was a difficult year with interest rates all changing and throwing everything out but i still trusted they'd be able to get the sale completed. Nothing was too much to ask for, they were available for every viewing and got plenty of clients through the door too. After a while they found the perfect buyer and i'd accepted the offer. 10/10 for them both.During the sale process Julie took over and acted as the middleman with myself, the buyer and both solicitors. Again she was very personal and responsive with calls and emails. Any questions i had were dealt with extremely quickly and effectively. It was so reassuring to have someone so proactive during the sale process, i didn't really need to chase anything up because Julie was always on top of it. My entire sale and process was extremely easy and stress free. Second dealing with Cubitt and West and as before i wasn't disappointed. Thanks to you all and possibly others in the background i hadn't dealt with personally. One happy client!
Dear Tom,Thank you for your detailed review. We're thrilled to hear that Maddison, Nicola, and Julie made your experience with Cubitt & West Waterlooville so positive and stress-free, especially during what was a challenging year. We appreciate your continued trust in us.Best wishes, Cubitt & West
1/5
TrustpilotPromised the world before going on the…
Promised the world before going on the market. That’s where the sloppy work started, given the brochure to sign off. Had to be return 3 times for amendments due to duplicate wording, missing pictures etc., basic work for anyone, but no care or attention to detail.Once the house was on the market and live on the website. Some pictures where over saturated making the house look a dirty, missing pictures and more pictures of the garden than the house.Asked them to amend this, met with a sharp and blunt response over the phone…speak to the manager.They amended this, placed the original pictures online, next to the over saturated pictures. Simple, uncomplicated work for anyone, but seems no one can be bothered to check details and pictures. All in all, a very bad experience of Cubitt and West, talks the talk but does not walk the walk.Would I recommend Cubit and West? No not at all, wasted 8 weeks of my time and money.
Dear Mr Mellish We understand your frustration when our initial advertising did not meet the high standards that we normally aim to achieve. Unfortunately, we faced some technical issues when trying to rectify this which took some time to resolve. Please accept our sincere apologies that your brochure was not corrected sooner.Cubitt & West agreed to release you from the contract early and we would like to take this opportunity to wish you all the very best for the future.Kind regards Cubitt & West
5/5
TrustpilotFirst time buyer/Leashold property
Though I didn’t use John O’Neill at the Cubitt & West branch, Woodingdean to buy or sell a property, he recommended their in-house solicitors and mortgage services. As a first time buyer, his recommendation and guidance was invaluable. Mortgage Matters Direct were totally amazing in securing me a mortgage, a fast and efficient service with great communication throughout. I would highly recommend them. JS Law, the conveyancers recommend by Cubitt and West were also great, Lauryn Parker-Beaton was very patient in taking me through the complexities of buying a leasehold apartment. Though it took a while, she did a good job in getting the property to completion. John’s knowledge and experience of the buying process was also invaluable, as a first-time buyer this was daunting and stressful, he simplified the whole process for me and held my hand the whole way through. I would highly recommend him and his team of experts, thank you John, I couldn’t have done this without you!
Good Morning Jason,Thank you for taking the time to leave such a detailed review. We're thrilled to hear that you had such a positive experience. Our goal is to help our customers through what we know can be a stressful time.All the best, Cubitt & West Arundel Estate Agents
5/5
TrustpilotRosie Hewitt at Cubitt & West Arundel is a star
Rosie Hewitt at Cubitt & West Arundel is absolutely exceptional. I needed a new home because of a personal tragedy, Rosie promised that she would find me a place that would "fit me as a person not just as a client" and she absolutely did. She went above and beyond to find me the right property and manage the purchasing process, which was not at all easy. I can only thank her and highly recommend her services to anyone looking for "their perfect home", not just a house to live in.
Dear Chris,Thanks for leaving us a review, and in particular for your comments regarding Rosie. We're sorry that your move was under difficult circumstances, but very glad to hear that we were able to help make things a little easier for you.Warm wishes,Cubitt & WestArundel
5/5
TrustpilotCubitt & West - They sell houses.
Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.
5/5
TrustpilotFinal Review
Just wanted to give a final review of our purchase made through Cubitt & West. Zoey & Jaz dealt with the negotiations of our purchase and did everything they could to get us a great deal. We were more than satisfied with their service & would highly recommend them as agents and representatives. Julie Bramble was very hands on with the negotiations and progress of our sale. She was always on hand to speak to and is very knowledgeable in this field. Julie is a credit to the team and I think she does a brilliant job in making everyone feel at ease through the stages. Our purchase has been a whirlwind of emotions and stress but I think it was most definitely not as stressful as it could have been without Julie taking it on and working hard on it. Thank you for everything guys.
Good Afternoon,Thank you for taking the time to leave such a detailed review. We're very pleased to hear that you had such a great experience with us and that you'd recommend us to others.Thanks again, Cubitt & West Arundel Estate Agents
5/5
GoogleCurrentely using C&W Bognor for the sale of my flat - They've been amazing! Isobel is lovely, she initially rang around to get some viewings and we ended up getting an offer really quickly. Sam has been amazing from the minute we met him for the valuation. They're really quick to pick up emails and calls and so helpful, always happy to get stuck in and assist where they can. I've also been working with Richard in relation to mortgage options and he's been incredibly - can't recommened more! Great experience so far - thanks guys!
Hi Sophie, Thank you for taking the time to leave such a detailed review, it's greatly appreciated! We're honoured to hear that you would recommend our services to others. All the best, Cubitt & West
5/5
TrustpilotFantastic!
I cannot speak highly enough of the service we received from cubit and west southsea. I really liked the WhatsApp messenger service too, makes communication easy. Harry sold our house within a few days, a really friendly and helpful guy. And Julie was there from then onwards, to see it through to completion. She answered all my silly questions in no time at all. Would definitely recommend selling your house through these guys
Hi Matthew,Thank you for giving us such a kind review! We're thrilled to hear that Harry and Julie provided such excellent service and that our WhatsApp messenger service made communication easy for you. We truly appreciate your recommendation and are delighted to have helped you move forward with your sale.Best wishes, Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cubitt & West's Arun office has 1,684 reviews across two platforms: 82 on Google, 1,602 on Trustpilot (across the whole business).
Cubitt & West Bognor Regis is rated 4.7 out of 5 across all 1,684 reviews, and 4.6 out of 5 on Google from 82 reviews.
Cubitt & West Bognor Regis, 17 High Street, Bognor Regis, PO21 1RJ, Arun, PO21 1RJ.
