How many reviews does Keys Property Management Ammanford have?

Keys Property Management's Ammanford office has 69 reviews across 1 platform: 69 on Google.

What is Keys Property Management Ammanford's rating?

Keys Property Management Ammanford is rated 3.3 out of 5 across all 69 reviews, and 3.3 out of 5 on Google from 69 reviews.

Where is Keys Property Management's Ammanford office?

Keys Property Management Ammanford, 6 Wind Street, Ammanford, SA18 3DN.

Keys Property Management Ammanford Reviews: 3.3 from 69 reviews, page 2

1/5

Google

Very unhappy the way we've been treated over the last week. Promised numerous phone calls/emails about a property, felt that we wasn't kept in the loop when the company was communicating with the landlord with enquiries. The advert for the property mentioned no details about issues with pets, so we (my partner and I) wanted to progress and push through as quickly as possible due to giving our current landlord a month notice without having to wait an additional month on top. We both agreed on a date where we would view a property. When we turned up, we waited half an hour, no sign of anyone. This was organised after 5pm so there was no-one to contact as the office was closed. Very frustrating. Especially that my partner had to leave work earlier than usual and just the pure distance we had to travel. After my partners strongly worded (yet tasteful) Facebook message (around 6pm) we were suddenly contacted out of the blue saying "they'd text and left a voicemail" to let us know they didn't receive the keys and that the viewing has been cancelled. The most frustrating aspect was that we had to keep chasing the company for responses over the course of two days. I'm pretty sure we called them at least 5/6 times and spoke to someone where we were advised "I'm just waiting to hear back from the landlord", "I'll ring you back in 20mins", "I'll email you over some documents", "I've spoke to one of the joint landlords and they need to speak to the other about the pet". I understand that we're not the only customers but to be updated on what was going on should have been standard. Keys have an outstanding customer friendly policy when it comes to agency fees. But it felt that they couldn't keep up with the promises they'd given, which eventually led to a breakdown in communication and made us completely withdraw our interest from the property.

Mc92 · 29 May 2018

1/5

Google

Very unhappy the way we've been treated over the last week. Promised numerous phone calls/emails about a property, felt that we wasn't kept in the loop when the company was communicating with the landlord with enquiries. The advert for the property mentioned no details about issues with pets, so we (my partner and I) wanted to progress and push through as quickly as possible due to giving our current landlord a month notice without having to wait an additional month on top. We both agreed on a date where we would view a property. When we turned up, we waited half an hour, no sign of anyone. This was organised after 5pm so there was no-one to contact as the office was closed. Very frustrating. Especially that my partner had to leave work earlier than usual and just the pure distance we had to travel. After my partners strongly worded (yet tasteful) Facebook message (around 6pm) we were suddenly contacted out of the blue saying "they'd text and left a voicemail" to let us know they didn't receive the keys and that the viewing has been cancelled. The most frustrating aspect was that we had to keep chasing the company for responses over the course of two days. I'm pretty sure we called them at least 5/6 times and spoke to someone where we were advised "I'm just waiting to hear back from the landlord", "I'll ring you back in 20mins", "I'll email you over some documents", "I've spoke to one of the joint landlords and they need to speak to the other about the pet". I understand that we're not the only customers but to be updated on what was going on should have been standard. Keys have an outstanding customer friendly policy when it comes to agency fees. But it felt that they couldn't keep up with the promises they'd given, which eventually led to a breakdown in communication and made us completely withdraw our interest from the property.

Martin · 26 August 2017

1/5

Google

DO NOT WASTE YOUR TIME AND MONEY. Terrible, not even worth one star. Dealing with these jokers was the furthest away from professionalism I have ever experienced. It was a stressful and costly short partnership. They are rude, don't answer the phone or return messages, don't do what they say and charge for work they haven't actually done or done to a very poor standard. I wouldn't even use if I was on my knees and had no other choice. Advice from experience of dealing with them - go elsewhere.

Annon · 30 May 2015

5/5

Google

Very knowledgeable, very helpful. Lovely to do business with.

George · 15 April 2025

1/5

Google

This company are awful they never return your calls!!!! My daughter has contacted them a few times only to be told someone will get back to her, never happened it's so frustrating!!!

Del · 15 April 2024

1/5

Google

WORST EXPERIENCE WITH LETTING AGENT. Failed to repair problems with the property, overcharged for work which was not completed, had to chase and make many complaints to end the tenancy due to them holding rent money and not forwarding it on for over three months. Not to mention how rude Jamielee and Mandy Chapman are! I have never had to deal with such a rude, confrontational and incompetent letting agency!

Mentor · 29 May 2016

1/5

Google

Very unprofessional real estate company. The staff is slow, 100% don't use this company. you must lost money. So rubbish...........NegativeProfessionalism

Shukyu · 25 August 2021

Agent replied · 28 May 2023

Thank you for your review. I find it rather strange that that we have not dealt with you? If you forward me your details then I can contact you to discuss further.

5/5

Google

Congratulations on the move to bigger premises at 6 Wind Street. Sad to see you all go after faultless front-of-house and management services for over a decade.

Daniel · 29 May 2019

Agent replied · 28 May 2023

Thank you Daniel, please call in and see us

5/5

Google

Absolutley a pleasure to deal with, polite,courteous staff who go beyond to make sure that everything moves smoothly, …

Tom · 15 April 2024

5/5

Google

Absolutely faultless service from Keys management, They have always been hands on with sorting repairs and thier communication with me is always second to none! They were there to help me when other estate agents didn't give me a second look. It's a shame I can only give 5 stars, Because I would give 10!

Pheonix · 29 May 2019

5/5

Google

Rented from them in Ogmore Vale. Great people and company.PositiveResponsiveness, Value

Wilvis · 25 August 2021

Agent replied · 28 May 2023

Thank you Will, wishing you and the family all the best for the future

5/5

Google

Lovely building (corrected previous rating to error)

Morgan · 28 May 2021

Agent replied · 28 May 2023

Thank you for your review which I find very strange as we have not had any dealings with you. You have not enquired to view any properties, you are not a tenant of ours and never have been.

1/5

Google

Unfortunately I had to give a one star!NegativeProfessionalism

KaTrina · 25 August 2020

Agent replied · 28 May 2023

I take it that you are commenting as a family member. To comment once a tenancy is over is fine as long as is it a fair and balanced comment. Whilst we like to help to our landlords and tenants, as an ethical company we do not support acts of criminal damage, theft or anti social behaviour that affect others near by. Investigations are on going into these acts and as a company we will not any comment further until we are informed of the results.

5/5

Google

Lovely helpful professional people.

Deborah · 28 May 2020

Agent replied · 28 May 2023

Thank you for your kind words.

5/5

Google

Exallant services Found us a Home to Rent 2023

Liza · 25 August 2023

5/5

Google

Been a landlord with keys for 8 years. Great service, never had a problem with any tenants and any issues I have been contacted about prior to any works being carried out so I know the cost first.

Ashley · 29 May 2016

5/5

Google

Fantastic service, helpful and knowledgeable, going above and beyond what was expected.

Ryan · 29 March 2023

5/5

Google

Excellent and professional company, used Keys for over 7 years, excellent customer service, highly reccomend

Lacey · 2 November 2022

5/5

Google

Excellent and professional company, used Keys for over 7 years, excellent customer service, highly reccomend

Mudson_the · 30 October 2022

5/5

Google

Exallant services Found us a Home to Rent 2023

Andrew · 29 March 2023

5/5

Google

For several years now the team at Keys have managed my rental property. They are always one step ahead when it comes to property management. Couldn't imagine a better service.

Colin · 29 May 2017

5/5

Google

I’m a landlord and keys let my property out the clients. Fab service and always contacted prior to any work or issues with the property. Can’t fault them!

Jodie · 29 May 2018

5/5

Google

Very helpful and easy to deal with 👌 …

Jaz123horses · 30 October 2022

5/5

Google

Been with keys for many years now. Very helpful staff fast to get professional people out if there are any problems with the property

Michael · 29 May 2018

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